Name: Go Outdoors
Rating: 2.00

“Id give 0 stars if I could. Dont buy online from these con men. They take your money, you wait the 7 to 10 days all the while getting 'encouraging' texts saying your order is being processed "dont worry". After 10 days you ring up. They "guarantee" your order will be with you shortly. 5 days later you ring again to be told, wait for it... "your order left their warehouse but was "lost" between there and the delivery company. 5 days and they didnt tell me. They had no idea it was lost till I rang... yea, sure... They are liars and frauds just looking to keep your money for that bit longer to balance their books. Oh, I forgot, another 7 days for them to return your money. Buy in shop, if you must but NEVER buy online from these con-men.”

Helpful Report

Posted 5 years ago

“Below is a formal complaint sent to Go Outdoors. I am still waiting on a response. On the 20th July I ordered two items from Go Outdoors specifically for a camping trip commencing on Saturday 1st August. The delivery details showed 7-10 working days, this meant I would have my items in time. On the day of my order I received the following text message: “Hi P, thank you for your Go Outdoors order xxxxx. We’ve received it and we will be in touch again as it progresses through our warehouse”. Later that day I received another message: “Great news P, your order xxxxx is working it’s way through our warehouse”. Then over a period of three days the following messages: “We are working hard to get your order to you. No need to contact us as rest assured, we are on it. Thanks for your patience”. The messages hadn’t filled me with any confidence and with no tracking details I decided to call the customer care team on Tuesday 28th July: 9:04 am: I spoke with an operative and explained the situation and asked for confirmation that I would receive the items on time for my trip, she informed me that she would contact the warehouse and get back to me by 3:00pm with an update, by 4:00pm I had not received a reply so called customer care again. I explained about my previous call but there was no record of this on the system, after being cut off a couple of times I managed to once again explain my situation and asked if I would receive the items in time. The lady said she would place the items on next day delivery and that she finished her shift at 5:00pm so would contact me before to confirm this. The lady failed to contact me. Having yet another operative fail to follow through with their action I then made a further call. At 6:15 pm I spoke with another operative. I went through the full story again, The operative was sceptical that a “next day delivery” could be ordered, she tried to call a manager whilst I was on hold to no avail, so said she would message a manager and get back to me. True to her word the operative did contact me and explain that no next day delivery was available. Various emails were then passed between myself and the operative as I tried to work out why next day delivery couldn’t be authorised and more importantly, will I receive my items before the trip they were designated for! The outcome of all this: No one can tell me if the items I bought in good faith with the knowledge that I ordered them in good time will be delivered for me to use for a specific purpose, regardless of the misleading text messages that followed. The exact delivery details can’t be issued until the items are dispatched. It feels as though the customer care team have very little to offer in way of support or assistance, only one of the team followed through with trying to find a solution but could only offer sincere apologies.”

Helpful Report

Posted 5 years ago

“Order never received. Order placed on 15.05.20. 5 items ordered, only one item received to date. In excess of 15 emails and numerous forms completed but still unresolved. No goods received and no refund. Customer service is appalling. You cannot discuss over the telephone with anyone. Now contacted office of Fair Trading and have been advised to hand it over to a legal team. PLEASE DO NOT ORDER FROM THIS COMPANY!! THEY ARE DIABOLICAL!”

Helpful Report

Posted 5 years ago

“Go to Go-Outdoor's @ Granton in Edinburgh, and you would expect to see lot's of outdoor people. Outdoor people wearing outdoor clothing. What you do NOT expect to see is people on drug's. What you do not expect to see is theft, with staff turning a blind eye. What you do not expect is to be served by a member of staff who like's to attack his disabled neighbour. What you do not expect is for this same member of staff to offer you a discount upon a discount if you buy drug's from him or his next door neighbour. What you do not expect is this member of staff who's job is in logistics, providing drugs to other members of staff, in particular, supposed bike mechanics. What you would expect is for Go-Outdoors to randomly test their staff for the use of drug's. Starting with the logistics manager. What you do not expect, is a member of staff wearing knee length shorts, sportinmg the union jack, lots of small union jack's on these knee length short's, allowing a thief to walk out the store, and allowing said thief to walk free. What you do not GET at go outdoors is a 34% staff discount when you are NOT staff, unless of course there is more to this deal than meet's the approval of Go-Outdoors. One would assume that a manager would check all cctv for say, a 6ft + tall skinny logistics manager, one wearing union jack patterned knee length short's and the same grey hooded top. One would ask, why is there so many theft's from a store that supplies outdoor wear for outdoor people, which you would expect do not need to steal. Why are these theft's never recorded, perhaps they are deleted from the cctv system by say, a logistics manager, whom one would assume has access to the cctv system. What is the discount should you purchase the membership card for £5? It's 34% should you buy drugs. But you MUST buy the £5 mebership, giving drug dealers access to your information. If the only thing stopping this reviewer from purchasing a discount membership card for £5 is a drug dealing suicidal maniac (scars on his wrist) who send his kids to attack a disabled person, what would Go-Outdoors members say?? Would they review the evidence that most loss of stock occur's when this member of staff is around? Would they wish to see evidence that was ignored by the police? Would they admit the police ignored it because this member of staff is a bro? Bro's do protect Bro's dont they, proven by the royal arch degree which can be read on google. If cctv evidence held by this disabled person matched the cctv held by Go-Outdoors, what would go outdoors do? Claim they dont have recording's that go back far enough to catch the theifs? Or continue to let this dealer remain in employment? Video's of this abuse of a disabled person carried out by Go-Outdoors staff available on request. But hurry, this deal wont last long before it becomes a freebie on facebook.”

Helpful Report

Posted 5 years ago

“Go Outdoors employ Drug Dealers. Go to Go-Outdoor's @ Granton in Edinburgh, and you would expect to see lot's of outdoor people. Outdoor people wearing outdoor clothing. What you do NOT expect to see is people on drug's. What you do not expect to see is theft, with staff turning a blind eye. What you do not expect is to be served by a member of staff who like's to attack his disabled neighbour. What you do not expect is for this same member of staff to offer you a discount upon a discount if you buy drug's from him or his next door neighbour. What you do not expect is this member of staff who's job is in logistics, providing drugs to other members of staff, in particular, supposed bike mechanics. What you would expect is for Go-Outdoors to randomly test their staff for the use of drug's. Starting with the logistics manager. What you do not expect, is a member of staff wearing knee length shorts, sportinmg the union jack, lots of small union jack's on these knee length short's, allowing a thief to walk out the store, and allowing said thief to walk free. What you do not GET at go outdoors is a 34% staff discount when you are NOT staff, unless of course there is more to this deal than meet's the approval of Go-Outdoors. One would assume that a manager would check all cctv for say, a 6ft + tall skinny logistics manager, one wearing union jack patterned knee length short's and the same grey hooded top. One would ask, why is there so many theft's from a store that supplies outdoor wear for outdoor people, which you would expect do not need to steal. Why are these theft's never recorded, perhaps they are deleted from the cctv system by say, a logistics manager, whom one would assume has access to the cctv system. What is the discount should you purchase the membership card for £5? It's 34% should you buy drugs. But you MUST buy the £5 mebership, giving drug dealers access to your information. If the only thing stopping this reviewer from purchasing a discount membership card for £5 is a drug dealing suicidal maniac (scars on his wrist) who send his kids to attack a disabled person, what would Go-Outdoors members say?? Would they review the evidence that most loss of stock occur's when this member of staff is around? Would they wish to see evidence that was ignored by the police? Would they admit the police ignored it because this member of staff is a bro? Bro's do protect Bro's dont they, proven by the royal arch degree which can be read on google. If cctv evidence held by this disabled person matched the cctv held by Go-Outdoors, what would go outdoors do? Claim they dont have recording's that go back far enough to catch the theifs? Or continue to let this dealer remain in employment? Video's of this abuse of a disabled person carried out by Go-Outdoors staff available on request. But hurry, this deal wont last long before it becomes a freebie on facebook.”

Helpful Report

Posted 5 years ago

“Go Outdoors employ Drug Dealers. Go to Go-Outdoor's @ Granton in Edinburgh, and you would expect to see lot's of outdoor people. Outdoor people wearing outdoor clothing. What you do NOT expect to see is people on drug's. What you do not expect to see is theft, with staff turning a blind eye. What you do not expect is to be served by a member of staff who like's to attack his disabled neighbour. What you do not expect is for this same member of staff to offer you a discount upon a discount if you buy drug's from him or his next door neighbour. What you do not expect is this member of staff who's job is in logistics, providing drugs to other members of staff, in particular, supposed bike mechanics. What you would expect is for Go-Outdoors to randomly test their staff for the use of drug's. Starting with the logistics manager. What you do not expect, is a member of staff wearing knee length shorts, sportinmg the union jack, lots of small union jack's on these knee length short's, allowing a thief to walk out the store, and allowing said thief to walk free. What you do not GET at go outdoors is a 34% staff discount when you are NOT staff, unless of course there is more to this deal than meet's the approval of Go-Outdoors. One would assume that a manager would check all cctv for say, a 6ft + tall skinny logistics manager, one wearing union jack patterned knee length short's and the same grey hooded top. One would ask, why is there so many theft's from a store that supplies outdoor wear for outdoor people, which you would expect do not need to steal. Why are these theft's never recorded, perhaps they are deleted from the cctv system by say, a logistics manager, whom one would assume has access to the cctv system. What is the discount should you purchase the membership card for £5? It's 34% should you buy drugs. But you MUST buy the £5 mebership, giving drug dealers access to your information. If the only thing stopping this reviewer from purchasing a discount membership card for £5 is a drug dealing suicidal maniac (scars on his wrist) who send his kids to attack a disabled person, what would Go-Outdoors members say?? Would they review the evidence that most loss of stock occur's when this member of staff is around? Would they wish to see evidence that was ignored by the police? Would they admit the police ignored it because this member of staff is a bro? Bro's do protect Bro's dont they, proven by the royal arch degree which can be read on google. If cctv evidence held by this disabled person matched the cctv held by Go-Outdoors, what would go outdoors do? Claim they dont have recording's that go back far enough to catch the theifs? Or continue to let this dealer remain in employment? Video's of this abuse of a disabled person carried out by Go-Outdoors staff available on request. But hurry, this deal wont last long before it becomes a freebie on facebook.”

Helpful Report

Posted 5 years ago

“Avoid!!! Dreadful service!”

Helpful Report

Posted 5 years ago

“Don’t put yourself through it! The worst customer service I’ve ever experienced. Only scores 1 star because 0 is not an option on here and they are so bad I’m moved to write a review for the first time! Go Outdoors has my money, it has not delivered my missing item, it’s impossible to speak to anyone, I have sent countless emails but I get a different person each time with infuriating standard comments. They keep asking for information they already hold and yet despite that I resend it in the hope it will eventually get me to someone who will return my money. This company ruined my camping weekend by not delivering all my order (supposedly in stock items), it clearly could not care less about the customer, the farce of a ‘customer service’ experience is driving me nuts... and they still have my money and it has been weeks now. It’s constant stalling and delay. I believe Go Outdoors hopes I will get fed up/bored/forget about it and so then it’ll just hang onto my money. I’m not surprised this company was recently on the brink of collapse. I will never order from them again.”

Helpful Report

Posted 5 years ago

“Go outdoors are a bunch of CROOKS, they are continuing to take orders knowing full well that they can't fulfil the orders they already have. Complete management incompetence means that no orders are going out on time and they tell you the order can't be cancelled even though its not picked, well if it's cancelled within 14 days of being placed, the Consumer Rights Act 2015 clearly mandates that it can be cancelled, so this company is acting illegally, contact citizens advice and they will confirm this, you also have the option to cancel within 30 days of receipt if you are unhappy with items. And please remember the way they behave and do not buy from them or their stores in future. GO ELSEWHERE and give your business to a more reputable company that will treat you fairly, this will send them a message that they will remember at every annual shareholders meeting.”

Helpful Report

Posted 5 years ago

“I placed an order 12 days ago, and all I have for my money is 4 texts telling me they are "On it" and another telling me they are late, as if I didn't know already. They haven't even started to pick the order, and are doing this to thousands of customers. Read their reviews for the online orders and you will not find a single good one. I told them in 3 emails and 2 phone calls my order is cancelled and they claim the order "cannot be cancelled" even though they haven't started to pick it and don't even know if they have stock. They are doing this to everyone, ALL online orders can be cancelled within 14 days of placing the order, this is covered and expressly stipulated in the Consumer Rights Act 2015. Go Outdoors are illegally trying to force their customers to accept cancelled orders, I am reporting them to trading standards, they are doing this to everyone and thousands of people have been badly treated and ripped off by them over the last few months. This is why this company is failing as a business, so if your thinking of buying from them, GO ELSEWHERE. You have been forewarned and they are treating everyone in this illegal manner. When they go under, which they will, anyone they still owe money to can kiss it goodbye unless they paid on a credit card. I will NEVER buy anything from them again or their parent company JD Sports who are just as bad from their reviews for online orders. Obviously their directors are out of their depth and just exacerbating the problem with incompetent management strategy and procedures. AVOID at all costs and go buy from one of the many other companies out there even if it means paying slightly more, at least that way you will get your goods.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service, still waiting for refund from returned item over a month ago. Worst customer care ever totally incompatent service.”

Helpful Report

Posted 5 years ago

“Ordered two Kentucky chairs, a black one and a blue one, on their 2 for £30 offer. Communication from them that order was placed, and text the following day to say order would be with me soon. So far so good. Next day I get a dispatch email confirming that there's great news and my order is on it's way. Sounds great. But wait... actually read the dispatch email and I discovered they only have one of the chairs (no blue ones) so rather than contact me to find out how I'd like to proceed i.e. have two black ones, cancel the order etc... they've just sent the black one and charged me £25 for it. Ummm... No! Why would I, why would anyone, pay £25 for one chair when two are £30?!?! I immediately contacted them, but of course they can't be arsed to come back to me, so now I have to go through the hassle of sending it back to them and getting a refund. Typical discount retailer, all's great when things go exactly as planned, but haven't got the slightest interest in the concept of customer service when things aren't going right. Just send it out anyway, at an inflated price and hope the customer doesn't notice.”

Helpful Report

Posted 5 years ago

“horrendous customer service. Ordered £120 worth of stuff, money taken....no goods delivered. 28 days of investigation with no result!! CRIMINALS”

Helpful Report

Posted 5 years ago

“I wish I had looked at these reviews prior to ordering three lightweight tents. Tents have not arrived, expected done delay In current climate but also expected some communication other than automated messages to my phone. Eventually got resoi de to my many queries via e-mail, but only when I tweeted openly about my frustration- which it appears many have fine in similar frustration. Date I needed tents by has massed, I ordered and received another three from elsewhere- however GoOutdoors have recused to allow me to cancel my order , despite the fact it has not yet been dispatched. I have been told I will receive a dispatch e-mail and tracking number, I need to wait until it is delivered ( when will this be???!) and then I need to refuse delivery and ask the courier to return the items ( which, as they have agreed, have not left their warehouse) I have no idea how king after that a refund will be. I know companies are in dire straits but even with these considerations this is just dreadful ‘service’.”

Helpful Report

Posted 5 years ago

“Never again !!, ordered a jacket on the 1st July. Got confirmation email to say it was in stock. Got a second email on the 5th July to say my parcel was now with the couriers "Hermes". 14th July not heard a word so chased with Go Outdoors. Spent hours trying to contact both Go outdoors and "Hermes". Got a reply from Go Outdoors saying they aim responded within 48 hours, no they didn't. Hermes tracker kept saying "Sorry for the delay", will be with you in 24 hours. Found the CEO's email address and sent him an email on the 17th July. Got a missed call on the 18th from the executive complaint person. They refunded my money to Paypal saying the parcel has been lost. Never again will I deal with this inept pair of organisations. Customer care contact is non-existent.”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS Ordered some climbing equipment for click & collect on 30th May, website said that items were in stock at Gloucester store. Didn't receive any text messages so assumed as website said items were in stock I would go to store and see if I could collect. Told by store that items ordered on-line are dispatched from warehouse to store, even if store has those items (which they did and as I needed them had to pay again). Went home cancelled order, still waiting (16th July 2020) for a refund. Customer service is appalling, constantly being fobbed off with lies, half truths and incompetence. Constant emailing as you can't reach them via phone. AVOID AT ALL COSTS If I could give them zero stars I would”

Helpful Report

Posted 5 years ago

“Avoid at all costs. Order hasn't even left the warehouse as I type this review and it's been 10 days. No communication with me about this other than automated text message reassuring me that my order was being processed.. incredibly frustrating. After a difficult email exchange I got through to a real person at customer service who informed me that I could not refund and cancel my order as they are unable to do so. Astonishingly bad company and honestly, don't be swayed by the prices (even with the discount card) they really are not that great and similar prices can be found at other retailers.”

Helpful Report

Posted 5 years ago

“Took my money, kept sending messages saying they were " on it ". Bull -****, 10 days later, no reply to e mails and do not answer the phone. Really cheesed off with garbage service.”

Helpful Report

Posted 5 years ago

“absolute dogshit service. took my order and sat on it. texting me every day saying it's in hand and don't get in touch. i don't think i'll ever get it. I have been stolen from.”

Helpful Report

Posted 5 years ago

“Stay away! I ordered my tent along with other camping stuff a month ago. Everything arrived BUT the tent. I have gone back and forth with their customer service and nothing. My holiday is now ruined!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Go Outdoors Reviews

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