Name: Go Outdoors
Rating: 2.00

“Order placed at the start of August. Slow processing, no updates on order whereabouts, no information available via customer service. Gave up waiting and asked to cancel the order after waiting three weeks for updates. Customer services slow to respond, but said they’d ‘try’ and cancel the order. Order instead processed and finally on the way. Camping trip has been and gone. Disorganised, shambolic, slow. Won’t use again.”

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Posted 5 years ago

“Just wondering when my review will be shown. It was verified last night. Do I need to re submit? Kind Regards Martin”

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Posted 5 years ago

“Ordered fishing rods and gear. Go Outdoors failed to send the rods, but expect me the keep the gear, that is useless without them. Still getting a very poor response from customer service.”

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Posted 5 years ago

“I took an item back to the Doncaster store on 9th July and was told that as it had been paid by PayPal it would be about 3 weeks before I got a refund. After 5 weeks I got in touch querying where the refund was to be told that after the 3 weeks I should've phoned for the refund to be auctioned (communication of this fact would've been welcome on the 9th!). I was assured that it had been done and I should see the refund in 24 hours. 3 days later I emailed again to see what the issue was to be told it was ready but whoever I had spoke to hadn't processed it but rest assured it had been done now and I should see a refund within 24 hours (ah, that old chestnut!). 2 days ago I sent yet another email pretty much losing my $hit and informed them I wanted to escalate this to a manager....still waiting. Do not use this company, their customer service is diabolical, their word means nothing, why would you trust a company that doesn't care about its customers?”

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Posted 5 years ago

“EUROHIKE Toco 4 Person Tent Retail Price £25 Discount Card Price £8.99 Shop Now Received above email @ 8.13 this morning. Checked local stock and traveled to store only to be told that they could not afford to sell at this price. Why send me the email in the first place. I asked for my travel cost to be met but was refused. Tomorrow, I will call customer service and write a further review to see if we arrived at a satisfactory resolution.”

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Posted 5 years ago

“The worst interaction I've had with a company in my life. They illegally took my money for items they didn't have in stock, then gave me a partial refund, and when I contacted them to figure out why, they told me they'd be sending part of my order (the items ordered don't work unless they're a pair) and told me if I didn't like it, I could return the unusable item at my expense. Two employees now have been absolutely useless and trying to force me to keep an item I can't use and are keeping my money!”

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Posted 5 years ago

“Product (Calibre Sentry Mountain Bike) is good, but customer service is appaling. Bike sold on the basis that a free service be carried out 3 months after purchase. Impossible to get the store to answer the phone. Went in to arrange, and told no-one available in the bike store, but someone will contact me to arrange the service. No-one every got back. Still unable to get through to the store by phone.”

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Posted 5 years ago

“I would NOT recommend using there online service i have had the worst service ever from any where. I place and order then placed another half an hour after I go the second order within 2 day but heard nothing on the first so I used the online email enquiry. A week later still nothing with no reply so rang up got told there was an IT problem with the order and they would email that department and should hear back in 48hrs. After 48hrs still nothing so rang back again to get told the person should not give a time frame as they can't say how long it would be so I asked can they not just phone someone on the IT team they said no only email I also asked if could be change to click and collect and I would go get it as I knew it was in stock but they said could not amend order so I said I would like it cancelled. They said they would email IT to tell them to do a refund. At beginning of the next week 2 and a half week later I go a reply from emial enquiries saying they would look into it. Now over 3 week later still no refund”

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Posted 5 years ago

“I would NOT recommend using there online service i have had the worst service ever from any where. I place and order then placed another half an hour after I go the second order within 2 day but heard nothing on the first so I used the online email enquiry. A week later still nothing with no reply so rang up got told there was an IT problem with the order and they would email that department and should hear back in 48hrs. After 48hrs still nothing so rang back again to get told the person should not give a time frame as they can't say how long it would be so I asked can they not just phone someone on the IT team they said no only email I also asked if could be change to click and collect and I would go get it as I knew it was in stock but they said could not amend order so I said I would like it cancelled. They said they would email IT to tell them to do a refund. At beginning of the next week 2 and a half week later I go a reply from emial enquiries saying they would look into it. Now over 3 week later still no refund”

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Posted 5 years ago

“This place is a joke, it would appear the click and collect service needs a total overhaul as when you order an item at a selected store showing the product in stock, in most instances the item will infact be out of stock pending delivery from the warehouse. This will be followed by a wait of at least 2 to 3 weeks for a delivery to your sellected store. Returns for online reserved items are the same, even though you have clicked and collected an item at a store, if you want a refund, the item will be sent back to the warehouse with another 2 to 3 week wait for a refund back to your account. The whole customer service system stinks, it would appear the stores cheap prices = cheap customer services....”

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Posted 5 years ago

“Shocking. Ordered a fishing chair, ticked a box for 1 hour collection. Arrived at the store, they are out of stock. I had 3 more messages over 3 days to tell me the chair was ready for collection. Upon arrival, 'again' still out of stock! Customer care team are passing me around each other, every email from a different person. I can see there will be NO resolution to this, I believe the policy is to pass me around and make me give up.! Worst online experience ever. Shameful.”

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Posted 5 years ago

“I really don't know where to start, your service is that appalling, you make false promises of a tent being in stock we order it and still nothing , rude staff with an attitude, lost our deposit on a camping site due to the non arrival wasted a week's leave, plus a very upset little boy who was looking forward to his first holiday, ohh and still no tent , we spent a lot of money and got everything to go camping , but no tent, and no one at your company seems bothered , customers just get fobbed off”

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Posted 5 years ago

“Wow where do I start , my partner ordered a tent on July 4th 2020 , we waited till july 17th for delivery only to realise there was no tent only a small parcel for a tent mat , now the fun begins trying to get a resolve , got ignored told lies left waiting only for go outdoors so leave email on 17 aug stating tent was delivered on 17 July try looking in porch or ask neighbour ??? Even tho I have a video ring bell showing delivery of only 1 tiny parcel which was not a tent , but do they care or accept blame ..no , instead they insult my intelligent by saying look in my porch 6 wks later...scammers , was only in feb just before lock down go outdoors was on verge off bankruptcy , then with the upsurge of brits staycationing tents sales are up, now there trying to fill there accounts with our money and not resolve issue's they create ...avoid all online purchases which involve delivery , in fact avoid them all together ...”

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Posted 5 years ago

“Place an order online which is accepted and money taken which would mean that sufficient stock is available. However that's it. No communication from them apart from initial text, no email, phone CS who are useless and make promises they fail to keep. Twitter response is immediate to be fair but waiting with baited breath to see if actioned as promised. Stay well clear of ordering online. Not worth the hassle. Say all when emails to CEO come back because he isint interested unlike many other companies are. Can see why they are in administration”

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Posted 5 years ago

“I ordered a load of stuff for a camping trip. Firstly the order didnt arrive in time for the tip - thats OK, I can understand current logistical issues. Now it gets confusing.. I noticed a partial refund into my account, then sometime later an email to tell me the full order could not be met. However, when the order did arrive some of those items were present and yet some others were not - and I even got an item that i didnt order at all. The delivery invoice does not match the contents of the box either. Clearly, there is a serious problem in the order picking and logistics team. Its chaotic. The customer services team member I spoke to was delightful, and very helpful though. I have no trust at all in Go Outdoors and have requested a full refund. Ill honestly be surprised if they manage to get that right.”

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Posted 5 years ago

“Worst online customer experience ever. Nine items ordered only recieved 2 so was told til fill dispute form in as everything had Been scanned and despatched and would be delivered in one go how wrong could you be.,later in week another package arrived which content had spilled from bottom of box with one assecorie missing The a other package appeared with two more items. So contacted again saying five items still haven't been delivered. So what do you? Tell me to fill the same form in so you can investigate again beyond a joke 0 stars if I could. Was going to buy other items but will shop elsewhere”

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Posted 5 years ago

“They advertise shoes that they do not have in stock - I was contacted only 3 days after I placed my order and paid that they no longer had the salomon shoes in stock that I ordered. although after receiving this email I went on their website and they are still advertising this specific shoe that apparently is no longer in stock. Really poor - I won't be ordering from go outdoors again. Wondering when my refund will come as I paid with klarna”

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Posted 5 years ago

“They advertise stock that they do not have in stock - I was contacted only 3 days after I placed my order and paid that they no longer had the salomon shoes in stock that I ordered. although after receiving this email I went on their website and they are still advertising this specific shoe that apparantly is no longer in stock. Really poor - I won't be ordering from go outdoors again. Wondering when my refund will come as I paid with klarna”

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Posted 5 years ago

“They are advertising products not in stock. They refund a partial amount but fail to refund postage paid. This has happened twice now. It then takes ages to get the refund. Obviously go outdoors are wanting people to forget about postage”

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Posted 5 years ago

“Couldn’t fault you for the service we received. A lot of negative comments so guess we were the lucky ones but several large items purchased online over £400 worth and they came within the 7-10 delivery time that is clearly advertised with full tracking and great phone service when I called because I was worried about all the negative comments and when one item, the trippier fold out table was damaged I was able to return it to the local store and get a replacement that day and we had a great camping trip. Thank you Go outdoors.”

Go Outdoors 5 star review on 31st July 2020

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Go Outdoors Reviews

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