Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 650 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“My order was cancelled as it was taking far to long to be delivered . I have now been waiting for over a month for my refund ! They are now not answering emails regarding this , have called and am assured it is on its way back to me but that was 2 weeks ago ! Dreadful service Will Never ever buy from here again .”

Helpful Report

Posted 4 years ago

“Just had another email from Go outdoors saying that my order had been cancelled after taking the money. Normally they lie about there being stock so that when you go in you end up buying something else and they still get some money and your only a bit annoyed after not getting what you want. It doesn’t work the same way in a pandemic and I’m sure this tactic has will cost them customers and money!”

Helpful Report

Posted 4 years ago

“Go Outdoors are running a postage scam £3.95 each time. I made my order and 21 minutes later I received an email saying Out of Stock we will refund into your account, please allow 7 days. Money was returned less the £3.95 postage.”

Helpful Report

Posted 4 years ago

“Bought a pair of karrimore trainers from Basingstoke marked as 80 pound but 30 if we had a discount card 5 pounds .get home to find that sports direct have them for 34.99 we no discount card ,total con I can find no evidence these trainers were 80 pound . I am taking this up with trading standards.”

Helpful Report

Posted 4 years ago

“Ordered online received confirmation then no correspondence ring them over 2 weeks later they say there was a problem with your order but don't know why so refund money you have wait for that go onto site now not in my size I think sharp practice this was a Christmas present”

Helpful Report

Posted 4 years ago

“Do not deserve 1 star,we purchased a bike for our grandson for Christmas,found out we also purchased a £5 discount card. After waiting 2 weeks we got a email to say delivery was coming via Hermes between 2 and 4. At 4 o clock Hermes arrived with a envelope it was a £5 voucher, no bike. When we finally got through to ask where the bike was we where told it was out of stock but they had refunded the money,they hadn't bothered to give us this information,so now we have to find another bike. I would never purchase from this company again,they don't care about letting customers down.”

Helpful Report

Posted 4 years ago

“Purchased some children's gloves ..... £4.00. Found at checkout that I had also "bought" a £5.00 Discount Card that duly arrived via Hermes a few days later. They charged me £3.95 for delivery. A few days after this the £4.00 for the gloves was credited to my card with no notification or explanation. I told them I was very unhappy and that that charging in this way is sharp practice and demanded a refund for the card and postage immediately. To date they have refunded the £5.00 for the card but left the postage still outstanding. This is not on at all and they should be forced to cease trading.”

Helpful Report

Posted 4 years ago

“Membership card fraud. They take your order, charge you for the membership card...then cancel the goods you have ordered, but still charge you for the card. They claim items are out of stock but the site carry’s on selling the items. Surely this is illegal.”

Helpful Report

Posted 4 years ago

“If I could give them no stars I would! They are clearly going bust! I placed an order for a shelter that was in stock on their website and 2 days later the money was returned to my account with no notification or offer of alternative- nothing! I called them and asked what was happening as needed this shelter and the grumpy teenager on the other end just mumbled, it's out of stock! I did mention how was allowed to order something out of stock and he just kept repeating it is out of stock! I informed them it is is still in stock according to their website! He told me I was lying. It is still even there for people to falsely purchase now, probably with many other items. In fact on the few things I did a random check on, nothing is out of stock (and is on partner site of Blacks and Millets) and so it seems they are falsifying records by taking orders, not being able to fulfil and then refunding. Something is very wrong and the customer service is non- existent!! Absolutely disgraceful! DO NOT PURCHASE FROM THIS COMPANY!! I am shopping local for everything now and have already managed to buy an alternative from a small business that does care about it's reputation and customer service.”

Helpful Report

Posted 4 years ago

“MY FIRST EVER BAD REVIEW!! I believe this company may be going out of business and grabbing money by taking orders they can’t fulfill and refuse to refund before they shut down!! They have allowed me to place an order, even taken money to post it, and I’ve received nothing other than rude emails admitting they haven’t despatched anything but aren’t refunding me??!! No reason?? Has the law changed to allow company’s to become thieves and con men since covid???”

Helpful Report

Posted 4 years ago

“ORDER PLACED IN OCTOBER NOT DISPATCHED BY DECEMBER, REQUESTS FOR EITHER MY ITEM OR A REFUND IGNORED!! GO OUTDOORS HAVE TAKEN MONEY FOR AN ITEM PLUS POSTAGE AND THEN COMPLETELY IGNORED ME!! I might as well be dealing with a scam company as what they have done is nothing short of theft!! I’ve had no refund, no delivery, not even dispatched, case closed!! Emails ignored. Disgusting that a popular high street store can behave like thieves.”

Helpful Report

Posted 4 years ago

“Complete bunch of con artists. I ordered and paid for 2 different items in 2 separate transactions in the Black Friday weekend sales. They have now emailed me (twice) and informed me that there has been a mix up with their stock levels and neither item is available. It is now too late for me to order from an alternative source. HOW ABOUT YOU HONOUR YOUR SALE PRICE AND OFFER ME THE SAME PRICE WHEN THE ITEMS ARE BACK IN STOCK. OR WAS IT JUST A FAKE SALE?”

Helpful Report

Posted 4 years ago

“I've made a large (ish) order - I was send half of the items and never told about the other half. When I called up, they said I can expect the rest of the order in 5 months, and I would have to pay FULL price and not the discounted price I paid on the black friday sales. I'm not one to write reviews, or get involved much like this. But I thought this was horendous, and would strongly, strongly advice you go somewhere else. I've always had a good service at blacks - it's worth paying the extra money to not be messed around so much. And the cherry on the cake is that the person I spoke to on the phone to discuss this was incredibly rude. Avoid. this. shop.”

Helpful Report

Posted 4 years ago

“We have visited Go Outdoors Belfast twice in the last couple of days and have been helped both times by Will. He was just brilliant and gave us the correct advice regarding purchasing a bike for our daughter. We we’re so happy with the service and delighted with our purchase. It is even going to be ready to pick up tomorrow and we only purchased it just before closing today. Thanks Will. Wishing you the best of luck in your role😊”

Helpful Report

Posted 4 years ago

“Went to go outdoors today to buy a down jacket couldn't decide so a staff member called Liz helped me out she suggested a few coats and I chose one and bought it a a Rab down jacket in the sale. Liz was really helpful and friendly very pleased with the service and my new jacket.”

Helpful Report

Posted 4 years ago

“Bs4 branch l always find staff knowledgeable & helpful, thankyou.”

Helpful Report

Posted 4 years ago

“Ordered caravan steps with handrail 2 July 2020. Money taken and email to say we would be advised when in stock. No further communication. Made numberous phone calls and each time told refund could not be processed as IT issue was being investigated. No reply to emails or letters. Local store not interested.”

Helpful Report

Posted 4 years ago

“I ordered an air shelter and 2 sides. Go Outdoors suddenly cancelled the main shelter order but still despatched the 2 sides, despite me reacting to their email notification. I wanted to cancel the useless sides and get a full refund, including the delivery charge. By the time their ‘customer services’ understood what was wanted, the time to return stuff had passed and I was referred to their returns policy! I now have 2 unwanted bits of waterproof fabric... they’ll do for the dogs to lie on when camping. Come back human beings. Come back common sense. Come back companies who truly care about customers. Have now bought from Millets.”

Helpful Report

Posted 4 years ago

“Ordered a rab gilet 2 weeks ago still no e mail to say its dispatched was for a birtday present which they didnt received”

Helpful Report

Posted 4 years ago

“I recently bought a few items from Go Outdoors, Inverness and was overcharged for 2 of the items. I did not notice at the time, mainly because you have to stand so far away from the till and cannot see what price the item scans at. I rang the store the next day to be told either come back (110 mile round trip) or phone customer services. I phoned customer services and was told that they could do nothing without the receipt even although the store assisstant confirmed that I had been overcharged. I'm still waiting for a reply to my email which included a copy of my recipt. I was overcharged by 50% and I'm totally hacked off at this service.”

Helpful Report

Posted 4 years ago

Go Outdoors is rated 2.0 based on 650 reviews