Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,452 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,452 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an order that should have been delivered on a Friday in time for a 50th birthday on the Sunday. Unfortunately, the hamper was not delivered until Monday only after chasing up with the office about its location. Even though it was an issue with Star Track, we didn’t get what we arranged.”

Helpful Report

Posted 7 years ago

Hello Paul Thank you so much for reaching out. Apologies that your gift didn't arrive on the expected gift delivery date. I can see our customer service team have already been in contact with you via email and have refunded your shipping fee as an apology. If we can assist any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 6 years ago

“Not a great experience, last minute advised no stock of what I had ordered, a replacement was given. Then delivery never happened, sat at local depot and had to collect, kinda ruins the surprise for the recipient. Was a test for my customers Christmas gifts, looking at alternatives now.”

Helpful Report

Posted 7 years ago

Hi Ben, thanks for taking the time to review, and the honest feedback. Seems you had 2 issues here which must have been frustrating. Very sorry about not having your item in stock - this happens very rarely and we are constantly working on improved prediction systems to ensure it doesn't happen at all. On the courier issue, I'll have to look into that sme more. If there is no place to leave, it is standard procedure to take to nearest PO for collection, as this is the best result compared to potential loss of the gift. We'd love a 2nd chance - is there anything i can do? Thanks. Stuart M.D.

Posted 7 years ago

“I was disappointed with the few items they actually recieved. They sent me a photo and for the amount of money I spent!! I do realise that packaging and postage does come into this”

Helpful Report

Posted 7 years ago

Gourmet Basket is rated 4.6 based on 7,452 reviews