Login

Start Free Trial Are you a business? Click Here

Gourmet Basket Reviews

4.6 Rating 7,370 Reviews

91 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 7,370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

Write Your review

Tell us how Gourmet Basket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gourmet Basket 5 star review on 9th April 2026

Gourmet Basket 5 star review on 9th April 2026

Gourmet Basket 5 star review on 8th April 2026

Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After nearly 10 days I called the recipient of the gourmet basket I purchased. They were very embarrassed but let me know the following. The basket had been received personally when it was delivered, but on opening it, the contents of the fresh goods (cheeses and chocolates) had been ruined as the provision for keeping the basket cold had melted. I called Gourmet baskets the next day. I was told that unless the recipients of the basket had taken photos of the ruined goods, their policy doesn't allow any response to such a disaster. I asked to speak to the manager. They said the manager was not there but that I would receive a call back later that day or by the end of the week at the latest. On the last day of the week I called again as no one had called me back. I was advised that the manager was not there on that day either. I went through the whole explanation again, expressing my disappointment. I also made the point that if they required customers to take photos of damaged goods on arrival, this point of policy should be written on a card and placed underneath the lid of the box. The girl I spoke with on the second call promised that the manager would call me back. It's now been about three weeks and no one has attempted to call me back. This is appalling service and I will never use Gourmet Baskets again. What a shame! The basket was apparently packaged beautifully. The contents however (fresh goods), were ruined.”

Helpful Report

(Belrose) - Posted 11 months ago

Hello, We're truly sorry to hear about your experience and appreciate you taking the time to share it with us in such detail. We completely understand how disappointing and frustrating this must have been — especially after gifting something with care and thought, only to hear it didn’t arrive in the condition intended. It's clear from your message that we fell short not only in how this issue was handled, but also in following through with our communication. For that, we sincerely apologise. Your feedback regarding how we communicate our policies, as well as your suggestion to include a note inside the hamper, is very helpful and has been passed directly to our management and customer care team for review. Although this doesn’t change the experience you’ve had, please know that your comments are being taken seriously. We truly regret that we’ve lost your trust, and we're sorry for the impact this has had on your impression of us. Warm regards, The Gourmet Basket Team

Posted 10 months ago

“I was impressed with the prompt service. Excellent communication and the recipient was delighted. Gourmet basket will be my preferred choice for gifts.”

Helpful Report

(Belrose) - Posted 11 months ago

Thank you so much for your review!! It warms our hearts to hear you had a good experience with our products and services! We hope to assist you again soon! Many Thanks, GB Team

Posted 10 months ago

“Arrived in perfect condition and very quickly from time of ordering.”

Helpful Report

(Belrose) - Posted 11 months ago

Thanks so much for the review!! We work hard to deliver quality every time, and we’re thrilled to hear you were happy with everything!! We hope to be of assistance to you again! Many Thanks, GB Team

Posted 10 months ago

“Was able to create my own & it arrived earlier than advised which was perfect.”

Helpful Report

(Belrose) - Posted 11 months ago

Thank you for your review!! We're happy to know our hampers met your expectations. Thanks again for taking the time to share your experience!! Many Thanks, GB Team

Posted 10 months ago

“I love Gourmet Baskets as you have a good choice of options for the gift. I have used Gourmet Baskets as Condolence gifts. I love the options that you have, particularly the photo frame (to place a photo of the person who has passed) + candles and also nibbles to cater for people who visit. I think that it assists families during a sad time in their lives. I hope this does not sound unusual but I am grateful that I can find a gift that is practical but also sympathetic.”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Donna, Thank you for your thoughtful review! We’re delighted to know everything met your expectations. It’s a joy to be part of your gifting experience! We hope to be of assistance to you again soon! Many Thanks, Gourmet Basket Team!

Posted 10 months ago

“The patient was very appreciative.”

Helpful Report

(Belrose) - Posted 11 months ago

Thank you so much for your review! We’re thrilled to hear the patient was appreciative! It warms our hearts that our products can be appreciated! We look forward to helping you celebrate many more special moments! Many Thanks, GB Team

Posted 10 months ago

“Expedient service to deliver a lovely family Easter basket next day in time for Easter weekend. Very much appreciated by sender and recipients.”

Helpful Report

(Belrose) - Posted 11 months ago

We're truly grateful for your kind review! Knowing we helped make your gift-giving experience special is the best compliment we could receive!! Many Thanks, GB Team

Posted 10 months ago

“a beautifuly crafted gift basket was delivered. they were thrilled. I have use gourmentbaskets many times will continue to do so.”

Helpful Report

(Belrose) - Posted 11 months ago

Hi, Dianne, Thank you for your review! It’s wonderful to hear everything went well! Thank you for taking the time to leave a review — we appreciate your trust in us! Many Thanks, GB Team

Posted 10 months ago

“Very happy 😊”

Helpful Report

(Belrose) - Posted 11 months ago

We’re so glad to know everything was to your satisfaction! Your support means the world to us — thank you for choosing us to be part of your celebration! Many Thanks, GB Team

Posted 10 months ago

“My family was pleased with their surprised gift; I have purchased from gourmet basket in the past and happy to use again.”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Linda, Thank you for your review! Your happiness with our service is what we strive for every day. Thank you for letting us be apart of your special moments! Many Thanks, GB Team

Posted 10 months ago

“Exactly as advertised on website, with super fast delivery. Recipients very happy!”

Helpful Report

(Belrose) - Posted 11 months ago

Thank you for your review! We appreciate you for sharing your experience! We’re thrilled to hear it was a good one, and we’re grateful you chose us. Many Thanks, GB Team

Posted 10 months ago

“easy and straighforward prcess”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Richard, Your kind words truly mean a lot to us. We’re so happy to know you were pleased, and we hope to serve you again soon! Many Thanks, GB Team

Posted 10 months ago

“My daughter and family loved it! Thank you!”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Elanie, Thank you for your thoughtful review! We’re delighted to know everything met your expectations. It’s a joy to be part of your gifting experience! We hope to be of assistance to you again! Many Thanks, GB Team

Posted 10 months ago

“Delivered in a very timely manner, receipeints loved their gift boxes!”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Kiersten, Thank you so much for your review! We’re happy to know our effort helped make your experience a great one. We truly appreciate your feedback! Many Thanks, GB Team

Posted 10 months ago

“As always delivered on time and basket full of top quality beautiful things”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Helene, It’s wonderful to hear everything went well! Thank you for taking the time to leave a review — we appreciate your trust in us! Many Thanks, GB Team

Posted 10 months ago

“Perfect House Warming Gift for our Son and Daughter Inlaw. They were extremley impressed with the quality and presentation.”

Helpful Report

(Belrose) - Posted 11 months ago

Thank you so much for your review!! We’re thrilled it was appreciated! We hope to create something special for you again soon! Many Thanks, GB Team

Posted 10 months ago

“Very professional and good quality products”

Helpful Report

(Belrose) - Posted 11 months ago

Hi David, Thank you for your review!! We work hard to deliver quality every time, and we’re thrilled to hear you were happy with everything! Many Thanks, GB Team

Posted 10 months ago

“Very pleased”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Linda, What a pleasure to read your review! Your happiness with our service is what we strive for every day! Many Thanks, GB Team

Posted 10 months ago

“Pretty sure I indicated the delivery address but was surprised the package came to my address instead.”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Benjamin, Thank you for your feedback, and we're so sorry for the mix-up with your delivery. We understand how confusing and frustrating it must have been to receive the gift yourself when it was intended for someone else. We always aim to follow the delivery details provided during checkout, so we're sorry this didn’t go as expected. Many Thanks, GB Team

Posted 10 months ago

“Thank you, a lovely Easter hamper to send when you are not living in Australia and they can enjoy the hamper.”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Beverley, We’re so glad to know everything was to your satisfaction! Your support means the world to us — thank you for choosing us to be part of your celebration!! Many Thanks, GB Team

Posted 10 months ago

«
1
2
...
12
13
14
15
16
»

Gourmet Basket is rated 4.6 based on 7,370 reviews