“Have been mis-sold what I've now been told is an excess policy, whereby I have to pay £40 every time I need them to come and mend my broken down car. Never told me this when it was being renewed. Complete scam.”
“I wouldn't use them again they don't send out a technician expect you to diagnos your problem yourself &,send out a breakdown recovery & you have to pay for it never been so dissatisfied with a car rescue company”
“Green Flag USED to be an excellemt company.
Aproximately 10 years ago after I forgot to renew and then called them for help; they agreed to help if I renewed over the phone which I did and they came. I was delighted.
Until this morning I gave them 30 yrs of business.
Early today I had a puncture and after calling they said the policy doesn't exist.
After checking my renewal docs from August 2023 it was agreed that they had attempted to collect the renewal fee automatically but couldn't due to card details changing.
They said they wrote to me but had I received their letter I would have instantly dealt with it.
This is the painful bit.....I offered to settle here and now and then they could come, but this was denied me - even if I renewed on the telephone they'd charge £150 for coming.
If anyone in management is reading this I'd be happy to talk, I feel I've been dumped for no good reason and they would have continued receiving my business indefinitely had they behaved considerately.
David Rosenthal”
“Very poor service car was recovered by third party company who Green flag employ and was damaged taking to the dealership.
Green flag then create issues with their procedure on accountability no hire car and me left transport while they look into things …joke utter joke”
“My partners policy was due for renewal so she rang up to renew it and was met with a barrage of weird questions nothing to do with break down cover , her phone was on loudspeaker so I heard what the operator was saying ,I told her to put the phone down Strange people”
“FOR THE LOVE OF GOD! DO NOT USE THIS COMPANY. I was Left for 6 hours at the side of the road with a disabled member of staff. Repeatedly given false information. Lost £14000 worth of work and had to cover £250 per day of staff wages for the four days that had to be cancelled because I wasn’t recovered. First person arrived after4 hours with no tools, took photos of the car and then left. Made no attempt to identify the problem. They contacted me 2 days later and offered me £50 compensation. That made me even angrier.”
“I have green flag through my bank account ,clutch failed 19 miles from home green flag said there would be a charge for mileage over 10 , and was there £120 ! Recovery firm said green flag hand you over to them and they can charge what they want .”
“We have green flag for 2 vehicles, my husband has a van which broke down today in minus 4 temperature. After a lengthy process and a fee of £150 ,They then said they cannot pick up vehicles over 15 years old ! Absolutely fuming as they haven't told us this before. Just keep taking the money every month ! Will now be cancelling”
“Customer service with this company is abysmal. Its been a catalogue of errors and incompetence over the last few week after trying to change my contact details, something that you think would have been simple but not with green flag. I eventually put a complaint in. Received email saying someone would contact me..... nobody did. Chased the complaint up twice to which I was told that the person dealing with it would contact me..... Guess what.... NOBODY HAS. What a complete waste of time of a company. Will not be using them again. I will pay good money to a company that actually knows what they are doing but unfortunately these do not.”
“Very unhelpful! I had a flat tyre in Sainsbury’s car park and called Green Flag for help,( I am a woman in her late 60s with a frozen shoulder problem so I couldn’t change it myself). It was a freezing cold day and I waited 3 hours for assistance. Out of desperation I called my husband who had to leave work and come and help me. No follow up call from GF to see what had happened to me, very upsetting!”
“So my daughter is named on the policy and she borrowed my wife’s car who is named on the policy . Green Flag refused to offer assistance and I had a complaint upheld but I was advised that I could cancel my policy back dated to the date of incident. Do not trust Green Flag . They refused help to a vulnerable woman and lied as they will not back date fees so they lie, treat customers unfairly and fail to provide assistance . Use at you own risk.”
“Contacted Green Flag at 2.23 pm regarding my vehicle would not start.
I was given a time of between 4.30 to 6.60 pm. !! After 6.30 pm I contacted the garage company assigned to me to ask where they were and was told it would be another half an hour at which point I cancelled as i was not going to be in,and reappointed for the Sunday morning between the hour of 9am to 11am. No update from the garage at this time (8.45)
Terrible service so far. And no contact from Green Flag either.Appalling service.”
“To change a tire with a rusty bolt took over 5 hrs and, once they had wiggled out of responsibility at 6pm on a Sunday cost my a fortune to get fixed”
“Nursed my car from Warwick to Cheddar with a failing hydraulic clutch control, got to within 0.15 miles of home at a busy main road junction to be told I was too close. I was on a quiet side road and offered to try and push it back up to the 0.25 mile limit but no joy. I am going elsewhere.”
“Renewal price £119.80
New Customer price £78.00
Same product.
When questioned , customer service response - “ you should be smart enough to cancel and take out a new policy “
Say no more!”
“Waiting 3 hours today for Ri ford to come to jump start my car. It will take them 2 minutes to do that. Tried to ring Richford motors and they cut me off.
I strongly do not recommend their services after they sent a text saying they would be here 2 hours ago. Still no sign”
“Waited 5 hours for a recovery due to tire puncture we kept ringing the but was fobbed of with different messages absolutely disgusting service avoid at all cost we are over 70 years old and left on side of road arrived too late to get to garage in minus 1 conditions”
“I've given 1 star because that is the lowest I can give.I renewed my policy for another year up to 2024 the letter kept coming back with the wrong date 2023.After many phone calls it was still coming back with the wrong date,another has just arrived...wrong date again.I will never use Greenland again ,i'm going back to RAC”
