“3:30pm Engine failed/cut out on the motorway.
Waited 2 hours for recovery.
5:30pm Was taken 20 miles and dropped at Services.
7:15pm still waiting to here back from Green Flag about how/ when my car and I will be recovered.
There is no plan in place after 3 hours 45 minutes.
Cannot in anyway recommend. Terrible communication. And non existent recovery at present.”
“Avoid this company. Every year they push up this prices and when you look on line at green flag for the same service it is many many pounds much cheaper then when you speak to them they say it is not green flag putting the prices up but the insurers . Then when you tell them that you want to cancel them and delete your card details they say that you have to do it your self on line.. they take your card details to start with so why cant they delete your details . Most unhelpful”
“Car would’nt start mechanic checked the battery said it was the starter motor . Asked for help from his co worker nobody available so asked if I could ask my neighbours to give a push ! A neighbour was coming out of their house, who gave the car a push it started. I took the vehicle to a garage who said it was the battery!!! Not very professional”
“Broke down recently at 2.45 pm on a very cold day and phoned for assistance. Told them was urgent has I'm a lone female and had 2 kids in my car. After nearly an hour and no sign of the recovery van I sent my two kids home in a taxi. A friend also came out to look after me whilst I waited. The mechanic finally showed up around 6.15pm and then advised that the car needed to be recovered but he was unable to do this his vehicle was the wrong type. My friend gave me a lift home. My car was finally delivered to my house at 2am the next morning. We WILL NOT be renewing.”
“First call handler got the location wrong. Second call handler, an hour later got the location immediately from the Sam coordinates. Three hours later a truck arrived an announced "I can't look at it, it's not my usual truck and I don't have a touch". Couldn't recover us to our home despite paying for Recovery Plus. Said he would take us to the services to wait for a hire car. Hire company said GF wouldn't pay to get the car to the services. Had to go to their office. Rang GF to sort things out and was told the they had done everything the could and I was free to make alternative arrangements if I liked! Car is still stuck in a yard in Swansea and they can't say when it will be returned "might be 3 to 5 days" is the latest. "We don't have the resources". Keep being put through to 'support' which goes to an answer phone saying they can't take my call.
Absolute shambles.”
“DONT sign up with this company.....its a scam......exorbitant rates for roadside repairs.....and recovery......no customer service.....they need to be closed down!”
“Inept, dreadful, awful - never use them! If Tamin answers the phone, cut the call.
Second experience - now even worse. 7 hours on A303, no news on our car. Waited 3 hours - puncture, we told them we had no spare tyre (like most modern cars). They send a man to change the wheel! He said - OH dear no spare! Duh! I ‘ll just get one from our local supplier. We said we have rung them already, they don’t have one. He left. End of…they say another 4 hours for the lorry they knew they should have ordered in the first place. NEVER use them!!!!!!! The second time they have done this with the same car.”
“Charged £210 by Green Flag despite the fact I said I did not wish to renew the policy. Requested a call back to discuss this but waited more than 1 hour. They must have a lack of staff or a lot of complaints!!”
“Very poor service.
I broke down on the way to an important function and called Greenflag, and was given no options except recovery to a garage in my home town. this invalidated my policy features that secured my ability to get to where I need to be!
Very poor service, avoid at all costs.”
“Having to jump through hoops to cancel auto renew is ridiculous in this day and age. You can do most things on their app but not cancel renewal. I sat for an age on the phone trying to cancel my husbands renewal. When I eventually got through, I was told that he had to call to cancel. Called again when he was home and wasn’t asked for him to speak! Never again Greenflag! Making it difficult for your customers is not the way to go.”
“Very poor firm.everytime I've called out their service.a recovy lorry with only a battery charger arrives.no mechanic trained personnel.ive gone to rac.as they arrive in a van.full of nessasary equipment..”
“We've had personal Green Flag cover for breakdowns for the last couple of years. We took the policy out with the simple intention to cover both ours cars but were talked into taking personal cover, in case we were driving a friend's vehicle that then broke down (extremely unlikely scenario as we only drive our own cars...) Fast forward to this week, our car breaks down and we need breakdown assistance only to be told our second car wasn't covered due to it now being over 16 years old (by a few months). I feel mistreated and poorly advised as we registered a younger car as our primary one when we took the cover out in 2022, and now 2 years later we have basically paid for a renewal on this year's cover that is not fit for purpose. More than that we don't believe we received the policy documents for the renewal so that we could even have the chance to check the T&Cs and Green Flag says their system doesn't have a record of the documents being sent. Buyer beware if you have older cars, as you may fall into the same trap.”
“I’m absolutely disgusted with the treatment we’ve received from Greenflag today. We’d just got onto the motorway when we hit a piece of debris in the road. The car dumped all the engine oil, which burnt on the exhaust system and filled the car full of smoke. Our autistic daughter who was in the car with us had a complete meltdown believing the car to be on fire. We pulled onto the hard shoulder and checked the car over. But it was clear it couldn’t be repaired at the side of the road, so we limped it to the services that was less than half a mile away. As we pay for the national recovery option, we called Greenflag to get the car recovered back to home, which was about 5 miles away and they refused to recover the car. I explained to them that we have an autistic child who was extremely distressed in the car and they couldn’t have cared less. They told us that as we’d hit something we’d had an accident and we’d have to deal with our insurance company to get the car recovered. Why pay for the recovery option if they’re just going to wriggle out of helping when they’re needed. I will never use this company again and I’d advised anyone who was thinking of joining them to go elsewhere.”
“Been taking money out of my account for years for a policy I cancelled (yes I should have paid more attention to my outgoings) and won't refund my money. Absolute theiving scumbags. Avoid this company”
“Green Flag review from this weekend. Absolute nightmare.
Copied from my trust pilot review please share!
We broke down at 12am having set off from Scotland at 7pm. We had 3 hours left of our journey home.
As a family with 2 dogs and a poorly child, we broke down with a caravan in tow - the turbo went on the car so unable to solve roadside therefore recovery needed.
Initial call was hopeful - green flag stated it would be 45 mins until they had someone to us as we were a priority having a child and animals on board and as we were on a busy motorway just south of Scotland.
2.5 hours later we have our FIRST OF THREE recovery trucks arrive.
He advised Lincoln was not in his area so would take us 1,5 hours to Lymm services where we would be met by the next recovery vehicle " great , that's ok " we thought .... Oh how wrong we were!!
Telephone call from green flag advising us that at our ETA at Lymm services we would have a recovery man waiting for us within 30 mins of arrival (6:30/7am)
Green flag advised the next part of our recovery would be completed by Eggertons from Lymm services.
Upon being dropped off by the first recovery truck , we sat in the lorry park of Eggertons at Lymm services. Saw a truck with a guy sat in it and by 8am contacted Sarah who advised that they were running behind ( 1.5 hours!) and had someone on route to us. We asked if the chap in the lorry park was our driver which she denied. Roll on 10Aam ( 15 hours into the journey) , the same guy sat looking at us at Eggertons lorry park, reverses his truck to our car stating he hadn't received the job and could only take us to the next service station 27 mins away!!!
Fuming is an understatement - my little boy was sobbing by this point as he felt so unwell - we are both tired out and stressed and totally flabbergasted at the lack of common sense displayed by green flag , never the less after a rather cross phone call to green flag I am absolutely assured that the next truck will absolutely be with us by 11:10.
you guessed it - 12:15 the next one rolled up - thank fully ready equipped to take us all the way home.
In short our experience has been a nightmare! Why not put us into a services over night to then recover us the next day in one hit! Utterly outrageous with no courtesy shown for us or the animals left stranded in service stations and roadside for over 11 hours!!!
Sort yourselves out green flag - this is totally unacceptable!
Disorganised, disjointed, poor communication and utterly dismal dishonest service- don't advertise "national recovery" with the caravan and motorhome clubs if you are blatantly unable to achieve a service to meet the needs of your customers!!
Date of experience: 24 August 2024”
“Polite customer service, dishonest time scales given , poor foresight and organisation , poor problem solving and zero customer satisfaction. In short a horrific response time and organisation.
We broke down at 12am having set off from Scotland at 7pm. We had 3 hours left of our journey home.
Family with 2 dogs and a poorly child broke down with a caravan in tow - turbo went on the car so unable to solve roadside therefore recovery needed.
Initial call was hopeful - green flag stayed it would be 45 mins until they had someone to us as we were a priority having a child and animals on board and as we were on a busy motorway just south of Scotland.
2.5 hours later we have our FIRST OF THREE recovery trucks arrive.
He advised Lincoln was not in his area so would take us 1,5 hours to Lymm services where we would be met by the next recovery vehicle " great , that's ok " we thought .... Oh how wrong we were!!
Telephone call from green flag advising us that at our ETA at Lymm services we would have a recovery man waiting for us within 30 mins of arrival (6:30/7am)
Green flag advised the next part of our recovery would be completed by Eggertons from Lymm services.
Upon being dropped off by the first recovery truck , we say in the lorry park of Eggertons at Lymm services. Saw a truck with a guy sat in it and by 8am contacted Sarah who advised that they were running behind ( 1.5 hours!) and had someone on route to us. We asked if the chap in the lorry park was our driver which she denied. Roll on 10Aam ( 15 hours into the journey) , the same guy sat looking at us at Eggertons lorry park, reverses his truck to our car stating he hadn't received the job and could only take us to the next service station 27 mins away!!!
Fuming is an understatement - my little boy was sobbing by this point as he felt so unwell - we are both tired out and stressed and totally flabbergasted at the lack of common sense displayed by green flag , never the less after a rather cross phone call to green flag I am absolutely assured that the next truck will absolutely be with us by 11:10.
you guessed it - 12:15 the next one rolled up - thank fully ready equipped to take us all the way home.
In short our experience has been a nightmare! Why not put us into a services over night to then recover us the next day in one hit! Utterly outrageous with no courtesy shown for us or the animals left stranded in service stations and roadside for over 11 hours!!!
Sort yourselves out green flag - this is totally unacceptable!
Disorganized, disjointed, poor communication and utterly dismal service”
