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Green Motion Reviews

2.9 Rating 1,374 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,374 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Great value for money. The cars aren't as new as others we have hired, and have a few age related scar's, but this is a bonus, as they weren't too fussed regarding checking for damage prior to hiring, and on return. Staff at Orlando were very helpful and added the toll transponder to the hire agreement on request a day into the hire period. The depot was about a 10 min drive from the airport, but were picked up by mini bus, so wasn't a problem. Would definately use them again
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Posted 3 months ago
All the staff were very helpful and check in and out where no problem
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Posted 3 months ago
Collected at airport with no delays and so straight forward with getting the car which was reliable and perfect for seeing the lovely island. Would definitely recommend
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Posted 3 months ago
Unfortunately had very bad experience with a Green Motion this time. I returned the car at Riga’s airport on the 21st of May and in a couple of day got the full deposit (€1000) back which my understanding everything was fine. As well they sent me a link to leave a review 😬 After another few days I noticed that €40 has gone from my credit card. When I contacted the Green Motion I was informed that it was for “car cleaning as it was returned dirty”. I’m sticking the pictures for you all to see that that mean by “dirty”. I did wash the car before and obviously had to drive back to Riga’s airport. Bear in mind as well they are charging extra (£50) for crossing any border! It’s the last time I was using Green Motion. They are trying to rip of customers for ANYTING just to get some profit 🫣
Green Motion 1 star review on 25th June 2025 Green Motion 1 star review on 25th June 2025
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Posted 3 months ago
Everything from taking the var and delivering back smooth with no problem. Car was clean, well maintained.
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Posted 3 months ago
We had booked our pick-up from Larnaca airport. Although, we did have a short wait and had to call the office, from then on the service was faultless. We were very impressed with the car, which was in immaculate condition, both inside and out (better than cars we've hired from other suppliers.) Unfortunately, we had a puncture during our holiday, but the Green Motion mechanic arrived in super fast time to bring a new tyre. All the staff we encountered were extremely friendly and helpful. We'd recommend Green Motion and will use them again.
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Posted 3 months ago
It was easy process especially if you complete your registration online.. Easy return with no hassle.. Very nice employees :)
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Posted 4 months ago
Le personnel a essayer de me faire payer le plein de la voiture. Malheureusement pour lui j avais fait une photo de la jauge lors de la prise en maindu véhicule
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Posted 4 months ago
I recently rented a Kia from Green Motion, and I was genuinely impressed with the entire experience. From the moment I arrived, the staff were friendly, professional, and efficient. The booking process was smooth, and I didn’t have to wait long to get the keys. The only downside is the cancellation process. If you try to cancel, you won't get a refund. Plus, fees are added to the rental plan.
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Posted 4 months ago
The vehicle we hired was excellent for our two week holiday in Scotland. Pick up took an hour negotiating fees and costs made through Economy Car Rentals - their initial deposit was not included in the car rental price, so beware this charge. Insurance from Green Motion was, in my opinion, extremely costly to reduce excess down to 400 pounds (the lowest available) from 2,000 plus pounds. Booking included a free second driver which Green Motion charged anyway and wound not refund when queried. Drop off was very impersonal and vague regarding matters of potential damage costs (which there was none) - could foresee abuse of the process and was very unprofessional. Overall, good vehicle, hidden costs, poor return process and unwillingness to refund obvious overcharge.
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Posted 4 months ago
We have used your service numerous time's in the last few months without a problem until the last 2 time's. We landed late and needed to get to relatives so didn't have time to hang around. The car absolutely reeked of cigarette smoke and not very clean inside or out as non smokers we found this to be quite offensive. We were over for my fathers funeral and it didn't make it a very pleasant experience. We did send an e mail to your staff and told them again when we returned the car. The next time the car was filthy inside crisps everywhere and the cup holders were full of dried coffee. Trying to inspect the wheels was pretty difficult as they were filthy. This was neither in holiday season so really no excuses in our eyes. Will we hire again from you im not really sure tbh.
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Posted 4 months ago
Trirana airport stuff was fast and efficient, car was clean and in good condition, we were very satisfied. Thx!
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Posted 4 months ago
All the staff were very helpful and check in and out where no problem
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Posted 4 months ago
Quick collection and drop-off.
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Posted 4 months ago
Very quick collection because I am a registered and returning customer. Drop off was speedy too with the car checked by a member of staff in the car park within five minutes of my arrival. Very happy with the car upgrade and the overall experience.
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Posted 4 months ago
Very helpful at check-in when my credit card was initially declined.
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Posted 4 months ago
Want to use u again service was good
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Posted 4 months ago
Nice car, easy to rent. But I’m still missing the refund of the deposit of 1505£ - I picked up the rental car on May 3rd.
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Posted 4 months ago
Good service and very friendly staff. Highly recommended.
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Posted 4 months ago
L'auto era meccanicamente in buono stato nonostante alcune ammaccature sulla carrozzeria, fortunatamente da noi fotografate al ritiro perché al controllo nella riconsegna l'ispettore insinuava un danno leggerissimo ad uno specchietto ed abbiamo potuto dimostrare che era già presente
Green Motion 4 star review on 24th June 2025 Green Motion 4 star review on 24th June 2025 Green Motion 4 star review on 24th June 2025 Green Motion 4 star review on 24th June 2025 Green Motion 4 star review on 24th June 2025 Green Motion 4 star review on 24th June 2025 Green Motion 4 star review on 24th June 2025
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Posted 4 months ago
Green Motion is rated 2.9 based on 1,374 reviews