Name: Green Motion
Rating: 2.87

“Rental car ment to pick up after 9 in conformation said editional 30 pound fee if arriving after office hours. I arrived after 9 ring the company and said no were closed and we have canceled your car 200 pounds filth scamming basterd No refunds”

Helpful Report

Posted 5 years ago

“Same ss everyone else on here. Use by all means but don't say we didn't warn you. Whatever your quoted to rent the car be prepared to double it by the time you drop the car off and the little scratches you didn't see now cost $700. Funny how they went straight to the scratch. Anyway will not use again. You've be warned. Have a great day, and enjoy your trip reguardless lifes to short.”

Helpful Report

Posted 5 years ago

“Have never known such an unorganised, uncaring car hire company - they absolutely made it clear they are just in it for the money and to try their best to get more money out of you however they can. I am a regular car hire client but usually use Enterprise. Easyjet recently have changed who their preferential rates are for when you book via an airline booking and so sadly Enterprise were hugely more expensive than via my usual Easyjet booking - I thought I would Green Motion a go but I was wrong to do so. Their service is not on the airport in the usual car hire area, you have to get a bus that takes an extra 10mins to get to a hotel offsite (it's a normal bus not a shuttle but is free if you show your booking). Then there were no signs telling you where to go so had to ask the bus driver. Went to reception of the hotel because again no signs to see - oops sorry yes there was the TINIEST sign hung from the ceiling of the restaurant (?!) Went into the office, only 1 person working, a queue of people and the person being seen to was having problems of some sort = I waited 1 hr in the end by the time I received a key. When I finally got a person to sort my booking, despite having filled everything online, I had to re-write everything on faded forms AGAIN despite advising I had issues writing a lot (disabled hand) and why didn't they already have this as was entered online? Their attitude was 'well that's the rules like it or go - you don't have to have the car!' No offer of help even to complete the form so I could sign it, didn't care we had been waiting so long or that they were hard to find. When they offered the extra insurance which I was going to take as it had been shown as quite a reasonable price when I booked, the price had gone hugely up - when questioned I was told that wasn't the same insurance - all very confusing and the insurance they now quoted was three times the price of the actual car hire! Got outside, no sign or direction to see where to find the attendant I was told would be waiting - oops sorry yes he was waving from the other end of the car park, forgot my long lens scope to be able to see him silly me! (Bear in mind I'm on my own, have a large suitcase and a carry on and I'm a little person with a mild disability, so far there has not even been a smile nevermind an offer of help) Went to inspect the car and was told don't you get ANY problems else you'll get this huge deduction (£2505) from your card - again when questioned well what about things like tiny stone chips or the like (other car hire companies ignore the tiny ones for example under 2cm that are unavoidable) I was told tough luck! When I signed the paperwork I also put a feedback comment regarding this policy and he went crazy at me 'you can't do that, no no no you can't do this!!' So I took a photo of the document as well The attendants are usually lovely at car hire places but not this guy! He was so rude. Also note they have a valeting fee of £96 if they deem your car to have been returned 'excessively dirty & to re-inspect after cleaning if returned in a dirty condition' - there are no guidelines so as they had shown themselves to be so flaky I ended up hosing the car at a garage when topping up the fuel because it had been wet and mucky around and the splash back made it pretty grubby on the outside. They only have 100 miles allowed per day so plan your visit carefully if you are going various places in a short visit. This is not uncommon but I was asked to actually write down where I planned to go (i.e. the town!) They also do not have an out of hours return service so you can't book an early or late flight (the larger companies have a drop box). I ended up being so worried about this particular trip that I got to where I needed to go and then asked a friend to take his car wherever we went rather than I would normally drive because I was terrified of getting a problem or they tried to do the dirty on me. I will never never use them again - I kept all paperwork for 6 weeks after and kept checking my credit card. They made what should have been a pleasant trip very stressful. I will certainly go back to Enterprise or similar & paying extra if necessary for the peace of mind.”

Helpful Report

Posted 5 years ago

“This company is a fraud. Charging previous damage out which was not printed on the damage inspection sheet. Avoid at all cost.”

Helpful Report

Posted 5 years ago

“arrogant staff especially the manager. I could go on and on . In the end thank god we did not hire a car from their liverpool airport branch instead we hired a car from sixth who gave us excellent customer service . After reading most of the bad feed back we feel very lucky that we escaped this terrible company.”

Helpful Report

Posted 5 years ago

“Apparently it seems as a company's policy to charge people for damages that they have not made nevertheless of the location. We had this experience twice: one in Latvia and most resent one in Spain. Please avoid using the Green motion! Unfortunately I can't give them a zero rate.”

Helpful Report

Posted 5 years ago

“I had to deal with this scam people on way from Aberdeen , long story short they have scammed me , I had to deal with Ritz who was very very unprofessional and rude and looked very very suspicious. I had to change my card after I dealt with him . Now I am struggling to get my deposit from this scam company they promised me will be returned to you within few weeks but I haven’t had anything yet . PLEASE AVOID AT ALL COST. THEY ARE LAIRS AND SCAM”

Helpful Report

Posted 5 years ago

“I had to deal with this scam people on way from Aberdeen , long story short they have scammed me , I had to deal with Ritz who was very very unprofessional and rude and looked very very suspicious. I had to change my card after I dealt with him . Now I am struggling to get my deposit from this scam company they promised me will be returned to you within few weeks but I haven’t had anything yet . PLEASE AVOID AT ALL COST. THEY ARE LAIRS AND SCAM”

Helpful Report

Posted 5 years ago

“Dreadful I was ill could not collect my car on 15 December which I prepaid for and had valid Booking I am a disabled person and require automatic car My complaint was to greenmotion of discrimination against me as a disabled service and breach of my rights under consumer credit act 2015 Green motion in reply said that they would not have rented the car to me as I was on blacklist This was despite having a valid confirmation e mail from greenmotion Gatwick to economy bookings to say that I had a prepaid confirmation booking I never received an apology from them nor refund plus compensation from either greenmotion or economy bookings As a disabled person this is shocking I advise people to complain under credit car companies under consumer credit act 2015 Also that hsbc bank have a charge on parent company as do Volkswagen vehicle fiancé solution It may be advisable to write to above Dreadful experience dreadful company Should someone them discrimination on disability is unlawful n uk”

Helpful Report

Posted 5 years ago

“Essentially I have the same story as most other people on here (and 90% of the fellow customers I witnessed being conned in the 2+ hours I spent waiting in their Birmingham airport office). The usual "you're going to have to buy our full cover for £300+ because xyz". So I'll skip over that part and cover some of the other substandard aspects of my experience with them, including the rotten cherry on the cake at the end. So having waited for an eternity and having just paid nearly double what I was expecting to pay for the rental and clearly unhappy about it the agent tells me he'll soften the blow by giving me an upgrade to a better car. I'd booked a VW Golf (or similar!!!), and felt sure I would be getting the cheaper "or similar" version before I even turned up as those are the kind of small marketing deceptions we have come to expect these days. Fine, I can live with that for the price, but then being told my upgrade was a Kia Ceed was just an insult. I'm fine with that car and didn't care about an upgrade either way but for him to just lie to my face that this was an upgrade was an insult. When I returned the car I asked another agent about it and he told me the Ceed is the Golf equivalent, confirming that there was in fact no upgrade. For the record I didn't see any VW's in their carpark on either occasion so the old '...sometimes due to high demand we have to offer an equivalent...' doesn't wash with these guys; they simply advertise better cars than they actually have. On my way home I get a call from the Green Motion agent telling me he’s given me the wrong keys and I’ll have to sign another set of documents. No biggie, but just another indicator of the attention to service you get here. I returned the car 45 minutes early (careful not to be more than a few hours early as that incurs a fine!), to find the office staffed by just one guy who was so spectacularly incompetent at his job that he had to phone his boss no less than 4 times while dealing with customers ahead of me because he didn't know how to use the computer system and once to check if a card would still go through the machine because the customer hadn't signed the back of it. It was hard not to laugh at this point. Incidentally there did end up being some other unspecified problem with his card and it looked like he was about to get stung for another few hundred pounds too. Finally after waiting close to an hour I get to hand my keys over and go to inspect the car with the agent, who at this point locked up the office as he was by himself leaving the other customer outside with his issues still unresolved. Amazingly he didn’t find any damage, but after a short pause he says something along the lines of ‘but the car is actually pretty dirty so I’m thinking I’m going to have to charge a valeting fee’. I can’t remember ever feeling as furious as I was in this moment about to be conned out of yet more money and told him in far more forceful tones than I have ever used before that he can get that thought out of his head right this moment. He was referring to the outside of a car (it was spotless inside) that I’d rented for 2 weeks in England in the winter and just driven 40 miles on a wet motorway to bring back! I could understand if someone had thrown up on the seats or covered it in dog hair or whatever, but for normal road grime? He seemed a little taken back at the force of my response and by the time I’d filled him in on all the other ways I’d been screwed by Green Motion already he decided to let it slide, although I will be keeping an eye on my credit card for a while. In short they will try to screw you in any way they can. I wish I’d read the reviews, seen the TV programmes and read the BBC articles about this company first.”

Helpful Report

Posted 5 years ago

“Greenmotion hire car at loss, making profit by charging customers for any scratches, dents etc.”

Helpful Report

Posted 5 years ago

“They deducted over £2500 just for a tiny little scratch on the back window and said that THIS IS A MAJOR DAMAGE. Just unacceptable. Never come to this car rental company”

Helpful Report

Posted 5 years ago

“Just like everybody else on this site. I hired a car from a darken shed during the evening. When I returned it they deducted over £1000 from me for a pit mark on the lower corner of a windscreen. Not even a clear piece of glass. They alleged there are two dents that the camera can not even find. Total rip off, wish I had seen this site first!!”

Helpful Report

Posted 5 years ago

“Avoid this scam company. After read all this complaints I realised was not the only one. Green Motion staff found a tiny scratch under the bumper that I'm sure I didn't do it, charged me 490£, never again. avoid avoid avoid”

Helpful Report

Posted 5 years ago

“We hired a car from the Glasgow Airport and were served by a representative called Solomon. He was quite simply sexist, rude and arrogant and behaved like he was better than me. The condescending asshole made me wait unnecessarily for the car by standing there chatting to his colleague. I was really annoyed and had asked if he could be quicker as I had to rush to collect my visitors. Never again will I use Green Motion. Zero customer service! I wasn't the only customer that had an issue with them at the same time. There is nothing green about this company - they make you print everything! It's ridiculous!”

Helpful Report

Posted 6 years ago

“Same complaint as everyone else, damage that was discovered under the car in a matter of seconds, crooks wanted 1049 GBP off me for paint transfer. They changed my form after I left and added damage that doesn't exist. COMPLETE CROOKS DO NOT RENT FROM THEM”

Helpful Report

Posted 6 years ago

“SCAM - I rented a car from GreenMotion on 13 December 2019. They immediately charged my credit card with GBP1400. Charged, not hard hold. Upon returning the vehicle in 15 December 2019, I was told there is a bump on the tailgate, the repair of which I needed to pay for. Three inspectors seemingly went straight to the same dent. The photos attached show that it is barely discernible, if at all. After much shouting, the supervisor suddenly disappeared and I could only deal with the checkout staff. Suddenly, I was told they knew the exact price of what it would cost to fix: GBP304. The staff kindly showed that they would deduct this from the deposit and repay to my the balance. I am now beside myself, after having read the reviews online. These people are SCAMMERS. AVOID AT ALL COSTS!”

Helpful Report

Posted 6 years ago

“They are the biggest crooks in the world , I’m still getting over it from 18months ago , booking our next uk holiday and these disgusting people come up again when searching hire car , do not use them avoid avoid avoid , Always check that they are not the agent when booking . I paid over 1200 Aussie for a scratch on bumper and I mean a scratch , they also made us wait 2 hrs to collect us from Manchester and again taking us back . They are con artist and just down right offensive , the absolute worst company I have dealt with in my entire life for anything .The guy swore at us and was foul and abusive to myself and wife . They should be closed down .”

Helpful Report

Posted 6 years ago

“avoid, avoid, absolutely dodgy company.”

Helpful Report

Posted 6 years ago

“Green Motion target is to make money by ripping off people, but not by providing good service or helping customers. I booked rental car and full insurance through broker. On arrival sales was trying very hard to up sell a better class car and their in house insurance. I advise that I don't need any of this as am covered by brokers insurance. Then we had to agree on maximum miles as their allowance was less than I had booked with broker and they tried to convince me that I have to purchase unlimited mileage for an extra cost. Once I showed them my booking they unwillingly included the extra miles I booked. On receipt of car I inspected the car and took photos. Car was severely damaged on most sides (scratches and dents). On return car was inspected again and staff found 2 "new" small scratches and a small cut on tyre. Just to clarify both scratches were in areas close to existing damage. These were very fine and hard to notice in photos, particularly because I took pre-collection photos late in the evening with limited lighting. I was charged excessively for the damage (most of the deposit). After few days they calculated damage and advised that I will be refunded 30% of the charge within 5-7 working days. It now has been 8 days and after follow up email I got reply that this is processed today and I will be refunded within 5-7 days. Just to note I can't claim my money from broker's insurer until I get this refund in the bank account. So overall very annoying experience. Avoid!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Green Motion Reviews