Name: Green Motion
Rating: 2.87

“An openly fraudlent Company...if you don't take their Insurance you will be conned. GM Edinburgh charged me £650 for a cut to a tyre (where I held Video evidence to the contrary-yes they knowingly hired me a car with a cut to the tyre!) and scrapes to the underneath of the car (they said i should've checked under the car!)... It took me nearly a year with my credit card company to gain repayment. Also use super aggressive Eastern Europeans who enjoyed advising you of their charges just when you need to get to the Airport- you'd be mad to use these people. They appeared on a BBC (Inside Out) expose showing identical practices...google this and the Guardian Newspapers reviews. The Industry needs regulating”

Helpful Report

Posted 6 years ago

“extra fee-Charges are paid by the customer in advance and not afterwards. I paid 430 euros with full security and 102 euro management fees, You gave me a car with petrol in 1/4 of the tank, I returned about 3/4. If I knew from the beginning I'd prefer another company. In Greece we call it cheating in England to let me know how you say it.”

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Posted 6 years ago

“Went to buy some Car Hire Excess insurance from a specialist insurance company. This is what the policy exclusion says: "What’s excluded? - Any rentals from Green Motion (all other rental companies are accepted)" I think that says it all! Company is reducemyexcess so if insurance companies won't cover this company but will cover every single other car hire company in Europe and the USA, what is going on?”

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Posted 6 years ago

“Picked up car in the dark with some damage marked in the documentation including a dent in one of the doors. Was given until next morning to check it over. With the kids waiting, not much time to consider options so went along with it. Went around the car next morning and took some pictures of the additional undocumented damage I could see, and emailed in. Upon return am confronted with the beforementioned dent and the fact that its location on the car doesn’t match the documentation. HOWEVER the staff also agrees that there is no other dent on the car, so can’t explain in that case why I had signed off on a dent which clearly does not exist. Staff also rude and dismissive. I stood my ground and refused to sign anything and eventually a “customer services” chap did appear and somehow could see “in the records” that the damage was indeed pre-existing but its location had been misdocumeted. Unclear what records he was looking at and why they differed from the documents produced when i collected the car. In all, felt shady and quite unpleasant.”

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Posted 6 years ago

“Stay the hell/f away from this company, they are operating a huge scam and no matter how hard you mitigate, they will catch you out and apply some trumped up charge which your bank will be less than interested in helping you get back. Avoid, Avoid, Avoid”

Helpful Report

Posted 6 years ago

“It is not y accident that Green Motion is the ONLY car hire company that my Excess Insurance Policy will not cover, obviously because they (Green Motion) charge customers for previous damages even if these are hardly visible or not visible without a spotlight. Avoid them, they are obviously scam artists. p.s. Their employees get a bonus for finding damages they can charge. We always use Hertz, Alamo or Firefly.”

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Posted 6 years ago

“Do not rent from these people. There are far more reputable and trustworthy car hire firms. It seems my story is similar to so many here. I collected a Citroen C3 from Green Motion’s Edinburgh Airport site (although it took a while because they moved on Saturday and I hadn’t been given updated location details - a bit of a wild goose chase). Naturally, there was the usual talk of me paying more for various cover options that she recommended to me. I declined. It was late, so we checked the car over In the dark. The lady said, understandably, that we wouldn’t be able to see everything so to check it over the following morning and send in photos before 10am. As we checked over the car, there were a number of small scuffs that she had glossed over with a comment along the lines of “we don’t worry about things like that”. She encouraged me to take photos of the ones that existed, carefully pointing them out. It seemed to be the obvious ones they were interested in, and a further inspection the following morning didn’t cause me any concern. I drove back to the airport, happy and confident that I had looked after the car well and was returning it exactly as I had received it. I was really surprised to be called over to the shallowest scratch that I could barely see. As he pointed it out to me, he was poking it more and more and it became more indented and obvious. In fact, on the photos they subsequently sent me it is noticeably worse than when it was first pointed out to me. He went to get his manager (Jacob) who made out he’d be doing me a favour by only charging me £125 instead of £300+ Various additional charges were then thrown in, making a three day hire for a C3 used for 100 miles £233. Outrageous. I had a plane to catch and couldn’t hang around to argue. I wish I had read the reviews first and filmed/photographed everything because it’s clear from a brief internet search that this is how they normally operate. Please don’t be their next victim.”

Helpful Report

Posted 6 years ago

“worst car experience with green motion Heathrow. Hi everyone I just regret that I had given 5 star rating to green motion Heathrow car rantal. I was keep going there from last few month continuesly without even a day gap but from today Even I get free car rental from green motion still I will not go there and the reason is that when I went to return the car the guy named costel, he was trying to charge me for a scratch which I had told him was already there even he knows there were other many scratches which he knows very well was already on the car but not mark on system because they don’t bother to update the system otherwise how would they charge to the customer. And when I took the picture of the scratches which was there before and I went to two other colleagues of green motion they understood but they said they can’t do anything because of costel. So my request to all the Customer who is still going to take rentals car from green motion first advise better go to other companies and second if still going allow yourself 2 hour extra to check the car from every single corner if you don’t find the mark on system you have to pay for it. So you have to tell them what is there job and find the damaged on vehicle and get them marked otherwise you pay for it and even if you had excess insurance please double check with your company like the company called better safe they high lighted in the policy that they dont accept any claims only car rental from green motion because they knows now what the green motion is doing with the customer. Still if any one wants to know anything about green motion service you can call me on 07574064290”

Helpful Report

Posted 6 years ago

“worst car experience with green motion Heathrow. Hi everyone I just regret that I had given 5 star rating to green motion Heathrow car rantal. I was keep going there from last few month continuesly without even a day gap but from today Even I get free car rental from green motion still I will not go there and the reason is that when I went to return the car the guy named costel, he was trying to charge me for a scratch which I had told him was already there even he knows there were other many scratches which he knows very well was already on the car but not mark on system because they don’t bother to update the system otherwise how would they charge to the customer. And when I took the picture of the scratches which was there before and I went to two other colleagues of green motion they understood but they said they can’t do anything because of costel. So my request to all the Customer who is still going to take rentals car from green motion first advise better go to other companies and second if still going allow yourself 2 hour extra to check the car from every single corner if you don’t find the mark on system you have to pay for it. So you have to tell them what is there job and find the damaged on vehicle and get them marked otherwise you pay for it and even if you had excess insurance please double check with your company like the company called better safe they high lighted in the policy that they dont accept any claims only car rental from green motion because they knows now what the green motion is doing with the customer. Still if any one wants to know anything about green motion service you can call me on 07574064290”

Helpful Report

Posted 6 years ago

“Waited an hour still not helped by staff. Avoid thus firm!”

Helpful Report

Posted 6 years ago

“In Krakow 10/20/19 -10 pm. I rented a car. The car park has no lighting, the employee illuminated the car with a flashlight looking for damage to the car body. after 3 days I came to replace the car with another one because it had vibration of the steering wheel and mirrors at a speed of 90 km / h. A rental employee charged me $ 370.00 for a scratch on the door (12 -13 mm), which I did not do Hard to see during the day, impossible at night with the flashlight. (I have pictures) The new car they gave me was dirty inside and dirty outside, impossible to see if it has any scratches and other damage on the car body. On my note that the car is dirty and I can't check the scratches, your employee laughed ironically. Even the radio is not in the car (I have pictures of a dirty car). Your employees in Krakow do not have culture, they do not know how to deal with the client, they need training or looking for another job. I rented a car for a period of 1 month, and ask for the return of money wrongly taken ( $ 370.00) from my credit card. This situation is unacceptable in the US Sincerely stanmiernik@gmail.com”

Helpful Report

Posted 6 years ago

“in Krakow 10/20/19 -10 pm. I rented a car. The car park has no lighting, the employee illuminated the car with a flashlight looking for damage to the car body. after 3 days I came to replace the car with another one because it had vibration of the steering wheel and mirrors at a speed of 80-90 km / h. A rental employee charged me $ 370.00 for a scratch on the door (12 -13 mm), which I did not do Hard to see during the day, impossible at night with the flashlight. (I have pictures) The new car they gave me was dirty inside and dirty outside, impossible to see if it has any scratches and other damage on the car body. On my note that the car is dirty and I can't check the scratches, your employee laughed ironically. Even the radio is not in the car (I have pictures of a dirty car). Your employees in Krakow do not have culture, they do not know how to deal with the client, they need training or,,, looking for another job. I rented a car for a period of 1 month, and ask for the return of money wrongly taken ( $ 370.00) on my credit card.This situation is unacceptable in the US Sincerely stanmiernik@gmail.com”

Helpful Report

Posted 6 years ago

“very unprofessional and rude. most unhelpful "customer service" ever received. Would rate 0/5 stars if it were possible. We arrived at the car rental to find the store unattended. Called the number on the window and was advised to wait. They asked a £1500 deposit as minimum which was ridiculous for the car we were hiring. (Same car rented with Sixt the deposit is £300) their attitude towards this was absolutely appalling. Was basically take it or leave it we don't care. There was a discrepancy with information emailed to us and the attendant literally printed out the terms and conditions and said no this is what we go by read it. There was no attempt at trying to assist us in finding an alternative solution. To top things off besides the delay and the rude behavior the car we hired was supposed to be a VW Golf, however what we got was Vauxhall that wasn't even cleaned, it had gone from one customer straight to us. I don't believe they even a VW in their fleet, upon returning the vehicle we saw other customers return their Vauxhalls and Skoda's not a VW in sight. Would not rent again.”

Helpful Report

Posted 6 years ago

“I hardly ever leave reviews, but Green Motion was so poor that I feel others should be warned. Green Motion Edgware Road office staff are inattentive, unfriendly, standoffish, arrogant and clearly in the wrong jobs. As other drivers say here and on other forums, the company requires all sorts of documents you would not normally expect (I hire cars regularly in all sorts of locations and countries, so I kind of know what to expect). Paperwork was lousy, e.g. incorrect DVL number or driver address in the contract, etc. I asked whether the car could be provided with a full tank but was told it would need to be whatever was available. In the end, the car was provided with a part-full tank. You are required to return the same amount which is not exactly easy. If you return less, they will charge you a hefty fee. If you return more, tough luck - you lose! It's there in the small print, but just not a nice, ethical (but rather nasty) way of doing business. You are asked for your NI number, allegedly for checking your driving license (DVL) info which is such a wrong thing to be doing! They should be asking for a "checking code" instead which allows access to the same DVL info, without a need to divulge your NI. NI number is personal and highly sensitive and given they also have all your other personal details like your ID/passport, DVL, c/c statement (required as proof of address, apparently, as if the DVL was not proof enough), your address and your phone number, this is scary stuff. How can I have any certainty my details aren't going to get into the wrong hands and get misused?! I was firmly told I would not be able to return the car earlier (unless I pay), full stop. There's a steep admin fee for every instance of any other correspondence or fines that me come through to them after the rental, so watch out. Generally, you just constantly need to watch out in order not to be caught out, otherwise you pay dear. What a nasty business model that is. On return the car is inspected with a torch light, so make sure you do exactly the same and very thoroughly at the start of your rental to avoid nasty surprises (e.g. getting charged for damage you did not cause). Taking photos of all damage (even the smallest scratches) at the start, irrespective of whether it was marked on the report or not, is a good idea. In my case, the check-out was in a dark underground parking lot so not excatly easy to see all damage... No damage was found on my return, but over 3 days later I am still waiting for my £1,205 deposit to be unblocked. It's no small change, you know, but apparently, it'll take some 7 days to have my funds available! Last night I checked with my bank and Green Motion was still blocking the funds. Isn't it shocking in this day and time when most banking transactions are instantaneous? (BTW, it is virtually impossible to get through on the phone; When I called rentalcars.com through which I rented, they also couldn't get through!) To sum up - very bad customer service, unfriendly policies, lots of additional charges and generally an impression they just want to catch you out.. All in all, a very bad experience indeed. I will never use Green Motion again!”

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Posted 6 years ago

“Hired car via Expedia after booking flight to Glasgow. Seemed reasonable price but then hit with huge insurance charges on picking up the car. I had a problem with the car and on returning it to the office I filled out a detailed report on the problem. The office staff said they could do nothing about the issue as the manager was not in. Asked to leave email and phone number. Have had no response despite filling in review automatically requested by the company!! Customer service nonexistent. AVOID THIS COMPANY !”

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Posted 6 years ago

“Worst car rental experience of my life. Tried to sell me more insurance that i didnt need. After constant back and forth they turned rude ! I ended up walking away. Green motion and Rentalcars.com did absolutely nothing other than steal my hard earned money. Both companies rude and ignorant. Do not deal with either of these people. They are the worst. The absolute worst !”

Helpful Report

Posted 6 years ago

“Green Motion Glasgow, Scotland--NOT Recommended. First, I waited an hour to get picked up from the airport, and then I haggled for an hour over the rental price...which I thought I had prepaid. Green Motion rental clerks are paid a commission to hard sell overpriced insurance to unsuspecting customers. They use intimidating language that makes an unwary customer very nervous about not paying the extra charges. PLEASE check with your bank/credit card company that you used to book the car! Many of them will cover you for an overseas rental so you DO NOT have to buy the collision damage waiver (CDW). CDW sounds like you're covered for any damages, right? No, you will have to put down a hefty deposit of 1200 pounds or more and any damages will come out of that--even if you weren't at fault. By email I was quoted 6 pounds CDW per day for a rental in Scotland but charged 12 pounds! I challenged it and after several shaky excuses, they finally claimed the double charge was needed because I had a navigation system in the car. I was greatly overcharged for a broken side mirror and some scratches left by someone parked next to me. The damage "Service Fee" for writing up the damages receipt was 75 pounds more! My ten day rental, including damages, wound up costing about $1130 for a little Toyota Yaris. I recommend you do not rent from this company. Green Motion Glasgow, Scotland”

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Posted 6 years ago

“Absolute thieves and crooks sums these fraudsters up. We had our car hire booked at Corfu airport, unfortunately our flight was diverted due to bad weather. Unbeknown to us, if you don’t arrive to pick up your car within 2 hours of your scheduled booking they cancel on you! We along with a sizeable number of the flight found out that we all had to pay “upgrade” fees as our original cars had been released. This more than doubled the price for the week and we ended up with the same car, a VW up! They had us over a barrel as we’d already paid, despite me and all the guests losing our tempers, they were stone cold fraudsters who’d done this before. I would pay double to use anyone else but these utter thieving scumbags”

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Posted 6 years ago

“I was physicaly and verbally assaulted by Greenmotion employees at Amsterdam when I complained for some of their policies. Ofcourse I went straight to the police”

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Posted 6 years ago

“As I was collecting my car, the staff told me that I would be able to receive the refund for all my bus tickets to and fro Heathrow Airport using HotelHoppa bus service. The refund would be done via email and would cover two ways. However, when I tried to do so after the return of my car, I was disappointed to find out that their policy was to refund two tickets (two-way) out of the six tickets my family and I took. They emailed me saying they can do a refund of half my tickets as a gesture of goodwill. However, this is different from what was communicated to me by the staff of Green Motion, as well as the booking confirmation email in the fine prints. When I raised this to Green Motion, they ignored this part although I had screenshotted the email and even highlighted the fine prints. This is an obvious discrepancy and they refused to acknowledge it. Additionally, when I returned the car, there was another issue. Upon receiving the car, the damage report showed that there were scratches at the front and rear of the car. However, the report did not indicate which side the scratches were. When we returned the car, they forcibly insisted to claim our excess for the scratches, claiming that it was on a different side of the car. When asked where the ‘initial scratch’ the staff was referring to, he could not find it and insisted it was on the other side. We were in a rush to get to the airport and they just said that we could go without any conclusion to the matter. My credit card was charged the next day. I feel it is unethical for the staff of Green Motion to charge my card as we did not have an agreement before he charged my card, and he could not find the initial scratch that he said was supposedly there. The scratch shown to us on the pictures he sent to me later on via email are the ones I saw when I picked up the car on the first day, although I do not have any photos as proof. We had no damages while using the vehicle and was careful to take good care of it. This Company is scam!! DO NOT BOOK WITH THEM EVER!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Green Motion Reviews