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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Very good service.
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Posted 3 years ago
I have a note A guarantee of 750 TL that they did not return to my account ، Note that I am one of your distinguished clients, all of whom rent from your esteemed company . ELAYAN ALHARBI
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Posted 3 years ago
Good, friendly, affordable service and great car
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Posted 3 years ago
Good service but beyond there control we had to wait 1 hour for the bus and this might be a reason to go else where
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Posted 3 years ago
Got a lovely new car which was very economical on fuel. Pleasant staff and a lift to Bristol airport on way home. A little difficult to find on arrival at Bristol but will know for again! Highly recommended.
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Posted 3 years ago
No issues with booking, and had great experience with the staff at Heathrow branch. However, beware of £100 fine to enter the car park without registering at the holiday Inn reception, also I was expecting to pick up the car at the airport rather than the office being 15mins away. The bus information was wrong (also wasn’t told you have to pay) and ended up having to pay for taxi (£20) to get to the office.
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Posted 3 years ago
Excellent service from the pick up at the airport to the return ride back to the airport. The vehicle was clean and as represented, I would certainly rent from Green Motion again. Mike S, USA
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Posted 3 years ago
There was some initial confusion, because Green Motion is not at the Miami airport, but the shuttle was convenient and everyone on site was great to work with. The car we rented was spotless and the drop off was seamless. If this site has had problems with previous management, the new team is going above and beyond to be courteous and accommodating.
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Posted 3 years ago
All was good and had no problems
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Posted 3 years ago
I booked a weekend car hire from Bristol Airport recently. The price for the hire was the most competitive I could find. Having booked a small car, when I arrived at the Green Motion premises, I had been upgraded to an almost new Kia Sportage. It was great to drive and very comfortable. Having supplied all my details online a few days before, documents checking was quick. Be aware that the £1200 excess is added as a “pending” transaction to your credit card but is removed shortly after the hire is completed. Staff were helpful and, despite other negative reviews I have read, I really couldn’t find any fault with this hire at all. The premises are just outside the airport boundary but, on a dry day, is a pleasant ten-minute walk. A shuttle bus also runs regularly to and from the terminal building.
Green Motion 5 star review on 8th April 2022
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Posted 3 years ago
Excellent service, very friendly staff, no issues. This is the first time I used them but will definitely be back.
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Posted 3 years ago
Another trouble free rental, with an upgrade to a new car. The whole process is very smooth and the short walk to pick up is no problem
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Posted 3 years ago
Easy to get the car from Green Motion, but little bit upset because I have received a old car hardly used. Them yard was fully with a new cars.
Green Motion 4 star review on 8th April 2022 Green Motion 4 star review on 8th April 2022
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Posted 3 years ago
Given stars solely for Abdul at the Heathrow branch as he was very professional However a large pre auth fee that is yet to come off my account The site to collect your car is at a hotel at Holiday Inn M4 , there was no buses so ended up shelling out an extra £50 back and forth on taxis to and from terminal Also the hotel has been given over to asylum seekers and there are police cars parked so going to get the car is an intimidating experience, not the asylum seekers intimidating me , just the added security so you feel you’re entering a prison camp All in all I doubt I would use Green Motion again
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Posted 3 years ago
Efficient quick service with Ritz who we have served by before. Good clean car albeit the inside of the windscreen needed cleaning.
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Posted 3 years ago
Everything was ok. Kind people. Quick and uncomplicated.
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Posted 3 years ago
I have used this company three times now at Stansted airport and they have been efficient, friendly and helpful. Recommended.
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Posted 3 years ago
Dropped the car of in another site. Got hammered with fees
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Posted 3 years ago
Excellent service from collection to drop off
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Posted 3 years ago
Great car service at the Podgorica office. Very good advice and lovely people who always help you the right way.
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Posted 3 years ago
Green Motion is rated 2.9 based on 1,385 reviews