Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,352 Reviews

49 %

of reviewers recommend Green Motion

Company Reviews

Questions

Metrics

2.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Green Motion made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given stars solely for Abdul at the Heathrow branch as he was very professional However a large pre auth fee that is yet to come off my account The site to collect your car is at a hotel at Holiday Inn M4 , there was no buses so ended up shelling out an extra £50 back and forth on taxis to and from terminal Also the hotel has been given over to asylum seekers and there are police cars parked so going to get the car is an intimidating experience, not the asylum seekers intimidating me , just the added security so you feel you’re entering a prison camp All in all I doubt I would use Green Motion again”

Helpful Report

Posted 3 years ago

“Efficient quick service with Ritz who we have served by before. Good clean car albeit the inside of the windscreen needed cleaning.”

Helpful Report

Posted 3 years ago

“Everything was ok. Kind people. Quick and uncomplicated.”

Helpful Report

Posted 3 years ago

“I have used this company three times now at Stansted airport and they have been efficient, friendly and helpful. Recommended.”

Helpful Report

Posted 3 years ago

“Dropped the car of in another site. Got hammered with fees”

Helpful Report

Posted 3 years ago

“Excellent service from collection to drop off”

Helpful Report

Posted 3 years ago

“Great car service at the Podgorica office. Very good advice and lovely people who always help you the right way.”

Helpful Report

Posted 3 years ago

“Picked out car up in Helsinki with no issues and returned the same. Smooth and pain free experience”

Helpful Report

Posted 3 years ago

“Everything was as agreed, staff is professional and i have hot new car.”

Helpful Report

Posted 3 years ago

“excellent value , cant fault it ..will book again”

Helpful Report

Posted 3 years ago

“Super hat alles gut geklappt Professionelle Personal Viel Erfolg”

Helpful Report

Posted 3 years ago

“Good customer service. Short walk to pick up from Bristol Airport but easy. Car was nice and clean and as expected. I didn't take their insurance as was already covered with my own insurance and although this means they "pre-authorise" a large amount on my credit card. This amount was removed as soon as the car was returned. Will definitely use again, much better value than the other car hires at the moment.”

Helpful Report

Posted 3 years ago

“So my company booked me a hire car with green motion, everything seemed to be going well, was a bit of a pain that the car wasn't at the airport (Gatwick) and had to get a bus to the compound to pick it up (wasn't really the end of the world) good customer service at the front desk, got given a nice car. my issue started when I got back to Guernsey after my trip. I had an email from Green Motion saying that I had x2 dart charges, coming to a total of £136 , Now I didn't really know what this was until I googled it as I am not from the uk but it looks like I took the wrong turning and went over the Dartford crossing, then to rectify my mistake went back over the Dartford crossing to get back on my correct path. So of course this being my fault I was happy to pay the £136 worth of fines. Then a couple of weeks later I get a letter from the Department for Transport saying I have x2 fines I need to pay coming to a total of £75, this must have been some mistake as I have already paid Green Motion for these fines.... contacted Green Motion only to find out that what they had in fact charged me for was ADMIN FEE's!!!!! They had charged me almost double the fines as Admin Fees! When I contacted Green Motion they said I had sighed the contract that stated theses charges in article 13...… I feel like these charges are a complete RIP OFF!! this is just not fair and Green Motion should be ashamed of themselves for taking advantage of people.”

Helpful Report

Posted 3 years ago

“DO NOT RENT FROM THIS COMPANY Save yourself a headache from using this company. It’s not worth the money. I’m an experienced renter, over 100 times at least , and this was the most unfair and worst experience of my life. After an overnight trip we arrived at the rental center to inform us that they had cancelled our reservation. There was no email or text to let me know. Apparently they called us but I never was called and that was a lie. When asked why they cancelled, I was told because I made the reservation (2 months previous) in my wife and my names, two of us, and they don’t do that. What the…??? I asked about renting now and they had availability for an additional 1,000 for the week. So…they had a car, but I’d have to pay $1,200 instead of $250? Again, what the… Obviously we left and went to Avis for $800. Nightmare. But it’s not over Got home and realized they charged my card for the rental, $233. They won’t give it back due to “the terms of the contract”. Really? DO NOT RENT FROM THESE CROOKS!”

Helpful Report

Posted 3 years ago

“I arrived a day late for my pre-paid two week hire to be told that as a 'no show' the car was no longer available. I therfore had to hire another car at cost. I subsequently followed the GM complaints process (ref 2707357) to be informed that my complaint was groundless. What a scam.”

Helpful Report

Posted 3 years ago

“No quality after service. extra charge without any reasonable fact. Very worry about extra cost after used.”

Helpful Report

Posted 3 years ago

“The Green Motion is scam company do not rent from them you will spoil your holiday, check reviews do not make the same mistake as i did. Their cars are full of scratches. Of course i took pictures of all the scratches and marked them ine the contract . but there are hidden places which is impossible to notice in trunk motor apartment under the car ect ... or simply they will send you damage photos from another vehicule most of them are the same colors and models. they know that is impossible for you to go back and check it. It is franchise company, you have to fight on both sides with the local company and headquarters”

Helpful Report

Posted 3 years ago

“Speedy pick up and checking put and in process. Car was ideal, clean and tidy and staff really helpful. Would definitely use again.”

Helpful Report

Posted 3 years ago

“Speedy pick up and checking put and in process. Car was ideal, clean and tidy and staff really helpful. Would definitely use again.”

Helpful Report

Posted 3 years ago

“Edinburgh Airport. Pre existing damage charged to credit card. The rep did not show us around the car, just issued the damage report, with "No existing damage". I took photos and took the report back to be told "don't worry about it" I returned the car out of hours so car was not checked back in. In my email Junk folder the following week I discovered the charge for the damage. It was reversed quickly when I sent the photos, but this is the opportunity this company look to exploit. AVOID!”

Helpful Report

Posted 3 years ago

Green Motion is rated 2.9 based on 1,352 reviews