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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Ein schönes tolles Auto! Alles in Ordnung!
Helpful Report
Posted 3 years ago
Great vehicle, helpful staff, easy to communicate with
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Posted 3 years ago
Polite and efficient staff.
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Posted 3 years ago
The handing over and the return were quick and professional. The ladies at service competent and friendly, the car in good condition and reliable.
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Posted 3 years ago
Please please save yourself and avoid them. Horrible service (smirking when I collected the car) horribly dirty car but in a rush so I had to go, refused to inspect car together and just plain bad. And the charges for damages are a clear scam. 845 GBP for replacing windscreen on a seat? Which just happened to be nearly the maximum amount they could hit me for. Did not send actual repair invoice do will struggle to collect from insurer. Life is too short. Avoid them completely. They get a surprising amount of 5 star reviews and 1 star ones. Makes you wonder why that is. Also car given to me had 5 noted and 1 not noted damage. So all the claims about actually repairing everything are likely just claims.... You are probably better off just walking or taking a bus or just not going than use this organisation and it's services
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Posted 3 years ago
Easy to work with the company. Very good price. Not difficult to get from Heathrow to the site.
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Posted 3 years ago
Excellent value, great service and no hidden ‘nasties’. Easy free trip to and from Stanstead arrivals/departures by shuttle.
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Posted 3 years ago
Great pricing and great service with a polite and knowledgeable staff.
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Posted 3 years ago
Very prompt and professional service. Easy pickup and drop off.
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Posted 3 years ago
Great customer service from Charlie & colleagues at Stansted airport - shame on Avis for withdrawing their presence. Jack
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Posted 3 years ago
Fast and friendly staff!! Great inventory!! Smooth checkout and return!
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Posted 3 years ago
very kind and helpful staff - even programmed my destination into my phone, forgave an ounce of petrol refill on the rebound and looked up the next airport shuttle ( 5 minutes). It was a great experience and would definitely use again. The website is very helpful prearrival and the cars are immaculate and hybrids too 😀
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Posted 3 years ago
What a great experience! Everything was above and beyond! The service , staff and the transport to and from the airport was super fast! Will differently use Green Motion again.Thank you,Al
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Posted 3 years ago
The service was very professional.
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Posted 3 years ago
Decent cars and I have always found the service at Gatwick quite good. However the prices have shot up over the past year or so and I shall have to seriously consider whether to do without a hire car on my next UK visit and take to public transport.
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Posted 3 years ago
Great service and car!
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Posted 3 years ago
Liverpool City Centre pick up. New car, easy to deal with staff. Quick check over and was told to take a video. On return 3 weeks later, same member of staff done a good inspection, he was very happy with the way they car was returned washed and clean they same way as I had taken it. Then he offered me a lift to the train or bus station. Fantastic customer service.
Green Motion 5 star review on 6th May 2022
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Posted 3 years ago
customer service very well
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Posted 3 years ago
Excellent customer service and reasonable price
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Posted 3 years ago
The experience was excellent, with a very helpful staff, and an excellent and clean car. And the roads are good generally in Bulgaria. We texted them to alert them of our return, and everything was very smooth. They gave us a ride to our terminal at the airport.
Helpful Report
Posted 3 years ago
Green Motion is rated 2.9 based on 1,385 reviews