Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,352 Reviews

49 %

of reviewers recommend Green Motion

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Metrics

2.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was very professional.”

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Posted 3 years ago

“Decent cars and I have always found the service at Gatwick quite good. However the prices have shot up over the past year or so and I shall have to seriously consider whether to do without a hire car on my next UK visit and take to public transport.”

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Posted 3 years ago

“Great service and car!”

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Posted 3 years ago

“Liverpool City Centre pick up. New car, easy to deal with staff. Quick check over and was told to take a video. On return 3 weeks later, same member of staff done a good inspection, he was very happy with the way they car was returned washed and clean they same way as I had taken it. Then he offered me a lift to the train or bus station. Fantastic customer service.”

Green Motion 5 star review on 6th May 2022

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Posted 3 years ago

“customer service very well”

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Posted 3 years ago

“Excellent customer service and reasonable price”

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Posted 3 years ago

“The experience was excellent, with a very helpful staff, and an excellent and clean car. And the roads are good generally in Bulgaria. We texted them to alert them of our return, and everything was very smooth. They gave us a ride to our terminal at the airport.”

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Posted 3 years ago

“Guter und schneller Service”

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Posted 3 years ago

“After not the greatest of flights, the last thing you want is for the car hire to be a difficult process. So when we hired from Green motion and got a great service it made up for the bad flight. There was no hold up in picking up or dropping off the car. The staff at the desk were really chatty and helpful and even suggested a reroute for our journey up North to miss the heavy traffic. The car in itself was what we were expecting, no-frills and economical winner!!. Would highly recommend the team.”

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Posted 3 years ago

“Everything good apart from problems with cards when paying deposit - tried 4-5 cards that didn’t work, until the last one worked. All were functioning debit cards.”

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Posted 3 years ago

“Everthing ok but the pick up was in other place and we couldn't find it. But the operator helped us and brought succesfully to the parking. Everything else was ok.”

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Posted 3 years ago

“Person who I dealt with was very professional, friendly and helpful”

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Posted 3 years ago

“Friendly staff very helpful”

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Posted 3 years ago

“The Car was economical and easy to drive. Check in was straight forward as was the return. I would choose to return partially full and pay for fuel based on the gauge next time rather than filling at closest station.”

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Posted 3 years ago

“How do i Start when i pick my rented car up no member of staff come out with me to check the car over plus they changed me more money on arrival nice when you get there but they for get we take photos and videos when you leave the car back there is no member of staff to meet you this is a joke and then they take more money from you saying you hit their car watch out everyone these people are gangsters so avoid green motion if you are wise Green Motion International station / station link road Birmingham B377UQ”

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Posted 3 years ago

“I don’t know where to start… one day before the appointment I got a message from them telling us to send documents to them to accelerate the car pickup process next day, or arriving earlier to fill in the paper on the day to pick up the car.. my appointment was at 12pm, so I arrived about 11:25pm, but the staff told me I was too early and the car was not ready… and told me to come back in 15 minutes… Then at the time of picking up the rental car, the staff told us that I must purchase their additional car insurance in order to pick up their car.. I told him that my (BOA) credit card has rental car insurance, but he insisted that his company didn’t take BOA credit card rental car coverage…if I didn’t purchase their additional rental car insurance, I wouldn’t be able to pick up the car, and it was considered a “no-show” situation which means my pre-payment wouldn’t be refunded… I felt like they were ripping me off… and I saw that happen twice before me, two American customers were suffered the same treatment (I was in line to witness that).. Additional rental car insurance is always optional, if Green Motion is special that requires it, they should’ve put it in writing on their website and notified their customers when we booked it… Then after all these troubles, we paid the additional insurance because we just wanted to go and enjoy our holiday… we thought we finally could start enjoying our holiday, then we found out the car’s tank was not even half full, about 1/4… WTF!! We were already on the road, so we had to find a gas station!!! We were too frustrated to check it when we finally picked up the car… After we filled up the car, the disaster continued, the system notified us that two tires had low pressure… WTH!!!! So we had to find a gas station that has air… we found one and tried filling in the air, the car just won’t take the air and kept telling us low pressure, and we found another gas station to try but it didn't work again.. and then the third gas station to try, the car just wouldn't take new air.… WTF!!!! So we gave up… we just drove super slow and avoided all the curbs and holes…. Then we saw there was a piece of paper in the back seat telling us that we MUST wipe and sanitize the car before returning it (see attached picture), or there will be a fine of £96… WTH!!!! It’s like you go to a hotel and then you have to clean the room before you leave!!! We are not dirty people, how could you expect customers to mop and sanitize the car??? The worst is that I complained to their manager via emails, who only told us that’s the company policy about the additional insurance…. It feels like “thank you for letting us rip you off!””

Green Motion 1 star review on 28th April 2022

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Posted 3 years ago

“Worst hire car company we have ever used! Car dirty with many old scratches, just a small amount of petrol in car on pick-up instead of full tank like other firms. No unlimited mileage which we usually have on hiring. Then on return a very officious man came storming over and went through the car with a fine tooth Combe obviously looking for something to catch us on. He eventually found an old scratch which he claimed wasn't there when we collected the car! Charged us 350 pounds!! Total scam! This was Stanstead Airport this weekend. Would advise anyone to avoid Green Motion at all costs. Also be aware that there is a fairly long bus ride out to the company to even get the car. Not so good after a long flight.”

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Posted 3 years ago

“Invoiced tonnes of extra fees after dropping off car at different outlet”

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Posted 3 years ago

“Just google "Green Motion Scam". Tells you everything you need to know. Got charged almost 900 Sterling over super lightly scratched alloys. The rental agreement you sign does not tell you the terms on their website are more extensive, nor does it say you agree to those either. But they'll slap you with the hidden fees listed there all the same!”

Green Motion 1 star review on 25th April 2022

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Posted 3 years ago

“The worse company I used in my life! Scam! thieves and swindlers! - first, they steal fuel from the tank and hang up the tips. - They tell you that you made the old scratches on the car and asking to pay for it horrible money. Do not use this company1 Never!!!!!”

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Posted 3 years ago

Green Motion is rated 2.9 based on 1,352 reviews