“I booked a weekend car hire from Bristol Airport recently. The price for the hire was the most competitive I could find. Having booked a small car, when I arrived at the Green Motion premises, I had been upgraded to an almost new Kia Sportage. It was great to drive and very comfortable. Having supplied all my details online a few days before, documents checking was quick. Be aware that the £1200 excess is added as a “pending” transaction to your credit card but is removed shortly after the hire is completed. Staff were helpful and, despite other negative reviews I have read, I really couldn’t find any fault with this hire at all. The premises are just outside the airport boundary but, on a dry day, is a pleasant ten-minute walk. A shuttle bus also runs regularly to and from the terminal building.”
“Given stars solely for Abdul at the Heathrow branch as he was very professional
However a large pre auth fee that is yet to come off my account
The site to collect your car is at a hotel at Holiday Inn M4 , there was no buses so ended up shelling out an extra £50 back and forth on taxis to and from terminal
Also the hotel has been given over to asylum seekers and there are police cars parked so going to get the car is an intimidating experience, not the asylum seekers intimidating me , just the added security so you feel you’re entering a prison camp
All in all I doubt I would use Green Motion again”
“Good customer service. Short walk to pick up from Bristol Airport but easy. Car was nice and clean and as expected. I didn't take their insurance as was already covered with my own insurance and although this means they "pre-authorise" a large amount on my credit card. This amount was removed as soon as the car was returned. Will definitely use again, much better value than the other car hires at the moment.”
“So my company booked me a hire car with green motion, everything seemed to be going well, was a bit of a pain that the car wasn't at the airport (Gatwick) and had to get a bus to the compound to pick it up (wasn't really the end of the world) good customer service at the front desk, got given a nice car. my issue started when I got back to Guernsey after my trip. I had an email from Green Motion saying that I had x2 dart charges, coming to a total of £136 , Now I didn't really know what this was until I googled it as I am not from the uk but it looks like I took the wrong turning and went over the Dartford crossing, then to rectify my mistake went back over the Dartford crossing to get back on my correct path. So of course this being my fault I was happy to pay the £136 worth of fines. Then a couple of weeks later I get a letter from the Department for Transport saying I have x2 fines I need to pay coming to a total of £75, this must have been some mistake as I have already paid Green Motion for these fines.... contacted Green Motion only to find out that what they had in fact charged me for was ADMIN FEE's!!!!! They had charged me almost double the fines as Admin Fees! When I contacted Green Motion they said I had sighed the contract that stated theses charges in article 13...… I feel like these charges are a complete RIP OFF!! this is just not fair and Green Motion should be ashamed of themselves for taking advantage of people.”
“DO NOT RENT FROM THIS COMPANY
Save yourself a headache from using this company. It’s not worth the money. I’m an experienced renter, over 100 times at least , and this was the most unfair and worst experience of my life.
After an overnight trip we arrived at the rental center to inform us that they had cancelled our reservation. There was no email or text to let me know. Apparently they called us but I never was called and that was a lie.
When asked why they cancelled, I was told because I made the reservation (2 months previous) in my wife and my names, two of us, and they don’t do that. What the…???
I asked about renting now and they had availability for an additional 1,000 for the week. So…they had a car, but I’d have to pay $1,200 instead of $250? Again, what the…
Obviously we left and went to Avis for $800. Nightmare. But it’s not over
Got home and realized they charged my card for the rental, $233. They won’t give it back due to “the terms of the contract”. Really?
DO NOT RENT FROM THESE CROOKS!”
“I arrived a day late for my pre-paid two week hire to be told that as a 'no show' the car was no longer available.
I therfore had to hire another car at cost.
I subsequently followed the GM complaints process (ref 2707357) to be informed that my complaint was groundless.
What a scam.”
