Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,352 Reviews

49 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company. Spend more and get a car. It took us 2 1/2 hours at Edinburgh airport. Hired cars all over the world. The worst ever. Never never again.”

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Posted 3 years ago

“Horrible service from this car rental company . Stay away. My car in dubrovnic broke down. Smoke started coming out of the bonate and immediately car was stopped at the side of the road. No replacement of car war given and reason war driver's negligence. They reponded to my emails after 4 months saying that the driver is reponsible for the car brake down and have to pay for the damage without disclosing the evidence to me. So now I don't have damage report neither the bill . But I am suppose to unblock my credit card to allow them to debit howmuchever money they want.”

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Posted 3 years ago

“Avoid this company at all costs. I made a reservation for 3 days and when I showed up they refused to provide me a vehicle because I was in the military. I have never heard anything this absurd. The employee was very unprofessional and lacked common sense. The actions is a direct reflection of the company and I advise everyone to avoid this company and take your business elsewhere.”

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Posted 3 years ago

“Worst possible experience, I did not get the car because their system would not recognize any of my cards that I have been always using while renting cars in different countries. No solution was offered even though the booking was paid and there was enough money on cards to block the deposit When I asked about a refund they said I should contact the agency I booked at!!! The booking was made on their website! In addition very unfriendly and unprofessional staff, coming late to the meeting without a word of apology. Finally, I crossed to the airport and with the same card got a car at AVIS Don't go to these guys!”

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Posted 3 years ago

“the worst experience ever in renting a car- It happened at Sarajevo airport...rude and unprofessional staff simply refuse to rent a pre-booked car just because the banc card was debit and not credit...huge stress, and then I went to AVIS nearby and they rented me the car using the same card”

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Posted 3 years ago

“I warn you against this company. We were stretched over 120 E. There were no comments when returning the car. We had the most expensive insurance for all damages. The company did not return the deposit and after 3 weeks without contacting us, it took the money from the card !!! After many attempts to contact her, she claimed they were bills for the highway and the damage. The highway bills were 5 times overpriced. The destruction was invented by the company.”

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Posted 3 years ago

“My daughter hired car for me at Edinburgh airport when I got to there rental office I produced my paperwork the guy looking after me wanted more money I agreed but when l Went to pay with my bank debit bank card he wouldn’t accept he said it had to be with a credit card which I didn’t have I didn’t get car and refused to pay the money back my daughter had paid I went to the main car hire area and drove out with car in half an hour the green motion car hire in my opinion green motion are a shower of crooks trading standards”

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Posted 3 years ago

“Green Motions (in my case Edinburgh Airport) are simply bad scammers, this is not just me saying it, also the Guardian (https://bit.ly/39OYMBX) said that, as well as many reviews of the people. If someone wants to open a legal action, count on me. The facts. Unfortunately, I did not check the reviews before renting the car, I trusted the Portal that recommending it, but that was wrong. As many other people, I was charged for an almost invisible scratch that very likely was there before the renting. I cannot prove it because when I pick up my car it was late night, but regardless, I would have probably not been able to find it even in the sunlight. The drop-guy instead, after checking carefully all the car and found nothing wrong, went then straight back to the place where the almost invisible scratch was, weird! Of course, I did not have proof of the damage, therefore I was extra charged and paid. Then I remember that at the pick up, the same guy almost forced me to select the full insurance package, which eventually I did not buy, perhaps there was a link with the existing scratch, a well-established plot! I think it is a shame for a Company to work like that, and I do not understand how the employees do not feel ashamed to work in such way. At the same way, Potals that promote it (in my case Easyjet) should stay out of recommending such Companies to avoid damaging its own image too. I would never ever reccomand Green Motions to anyone. Stay out of it.”

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Posted 3 years ago

“I had an Amazing experience with this rental company ! A very warm welcome and assistance from Ritz. He gave me the best car and ran things smoothly. I recommend this to everyone!”

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Posted 3 years ago

“Horrible company. Outright scammers who charge your credit card with hidden charges on flimsy and on spurious grounds. They charged my Credit Card for £160 for an unnoticeable removable scuff mark on one of the wheels and later charged my Card £68 for an Admin fee. It is a Crooked company and Priceline Expedia must carry their bad customer rating and reviews.”

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Posted 3 years ago

“I had read all the bad reviews, especially at airports, across many sites and the Guardian article but as I had vehicle excess insurance I thought what could go wrong and booked at Heathrow. I was not flying so it was out of the way, but worth the time and effort to get to their office as it was for a SUV at almost half the price of any other company, even for a smaller car. Everything went smoothly, the car was relatively new and the staff were fine, relatively efficient and firendly. I had the car cleaned prior to its return to avoid any potential cleaning issues (it was quite muddy inside and out after 2 weeks in the country) and their inspection was no more thorough than any other company. I have since booked again from the Edgware Road branch, again without any problems, and I would rate the staff as good again and very thorough in their explanations, they even waived the excess mileage as I slighty went over the limit. I have been able to call the Edgware office easily, and the Heathrow office responded to email messages almost immediately. I've had poor experiences with other companies with better reputations. Yes, their terms about cleaning the car, alloy damage seem and other damage seems to be far stricter, and the excess quite high, but I was informed of any damage on both occasions and told to take a photos and send it if I noticed anything else, which I did on one occasion without any issue afterwardds. Given the price differential and if you have car hire excess insurance I would give it a go, well at least in your own country.”

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Posted 3 years ago

“Beware. Do not use this company. Just seen them scam several returners of cars to Prevasa airport. So this is the deal. You collect car and they take photos carefully using old mobile phone that shows little detail making the car look immaculate. On return they say you have scuffed underside of grey plastic bumper when the scratch has always been there (but not in their crappy quality photos). If you take the same photo from the same angle and distance on return, you can’t see the scratch. Results in €488 charged to paint a black bumper which has never been painted. They walk to the car and find the scratch within 10 seconds (because they know it is there). They then hold you to ransom and refuse to tell you how much of the deposit they will keep until you sign to say you will pay for the damage. So bare face, they scam more than one returner at the same time to cause havoc. They tell you to sign to say you damaged the car or they will keep all of the €1400 deposit. They don’t even sell their own insurance, they sell customers booking.com insurance which means that they can do this and you will have to independently claim against this when you get back. If you don’t believe me - read the Guardian article on them which you can google. If you try ringing office in the UK, they only accept emails. If you phone head office in Greece, they tell you that you must deal with the office scamming you. Sadly this company is doing very poor justice to Greece which is a great country and really needs its tourism economy. With this experience it puts people off. See below - can you spot €480 worth of damage.”

Green Motion 1 star review on 3rd September 2021

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Posted 4 years ago

“Absolutely the worst car rental company ever! DO NOT rent from them. Thy are scammers charging customers for insurance if they don't have a chase or american express card. The Heathrow staff are extremely rude especially the manager - don't know who he thinks he is, a trumped up twerp! Any other rental is better. Every customer who came in while I was there was complaining. I'm SOOOO glad I didn't get the car from them in the end. I give them minus 100 stars - WORST RENTAL COMPANY!!”

Helpful Report

Posted 4 years ago

“AVOID GREEN MOTION AT ALL COSTS THEY ARE A SCAM AND FALSELY CHARGE PEOPLE FOR PRE-EXISTING DAMAGE. Read past google reviews and the Newspaper article in the Guardian to avoid getting embroiled with a scam company. We decided to rent a car with Green Motion on August 6th because they offered the cheapest rate we could find. At first we were happy as the customer service seemed very friendly. Little did we know that their friendly service was a pure distraction method and smoke screen. Firstly they took a £1500 security deposit which is EXCESSIVELY large. Then they made us sign the release form declaring that the car was in perfect condition BEFORE showing us the actual car. This was our mistake. They prey on people's trust and good faith knowing that the customer is likely to overlook tiny, nearly imperceptible damages on the alloy of the wheels. After we signed all their forms at the counter, they DID NOT show us to the car and do a walk around. When we returned the car, a young guy from reception walked with us to the car whilst an older guy who we hadn't seen until then did a check around the car. The older guy immediately swooped in and found 2 tiny scratches on the alloy of the wheels, barely longer than 5mm. We were very surprised and taken aback because we knew we hadn't caused they damage. The older guy who found the damage tried to bully us into signing the form agreeing to the damage. We declined to sign. Once we got back to the counter I started reading dozens of online reviews from customers who've had the same experience as us. That's also when we found the article written in the guardian about their scamming methods. Other things that are sketchy about them: -We got a parking ticket and they charged us a £68 admin fee for doing absolutely nothing. We had to make sure to pay for the fine ourselves. -The manager refused to speak to us personally. AVOID AT ALL COSTS. I hope someone finds a way to shut these people down because they are scammers.”

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Posted 4 years ago

“I was worried by the reviews but I found my weekend hirer from Gatwick went well. Pleasant staff and quick service. Will use again”

Helpful Report

Posted 4 years ago

“Horrible, never ever hire green motion, they made is wait outside in the rain and in the end they didn't even give is the car in the end and on top of that they refused to refund is the money. We got there a bit late and they closed, we had absolutely no idea it closed at 1 otherwise we would of left earlier.after an jour of trying to phone them in the cold we finally got a response but the person on the other end of the phone was horrible and refused to give is the car and refused to give is our money back. So now we were stranded in the middle of nowhere. So unfriendly I definitely do not recommend. I wish I could give them minus stars, they wont even deserve 1”

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Posted 4 years ago

“They will find anything or nothing at all to charge damages to the car. They will threaten you with charging you the full amount of your deposit if you don't agree to some sort of diminished charge. They charged me 96 pounds for the picture below. Yes, nothing.”

Green Motion 1 star review on 28th August 2021

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Posted 4 years ago

“WORST CAR HIRE EXPERIENCE IN 20 YEARS IN 28 DIFFERENT COUNTRIES!! can’t believe out of all the countries we’ve hired cars in. It was our own country that ripped our eyes out with charges. I could go on and on with the story but I won’t bore you!! Just stay clear of this unscrupulous “gang””

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Posted 4 years ago

“ABSOLUTE SCAM do not use! They are cheaper because they scam you at the end! They said that a tiny scratch on the tyre, not the body, not the alloy rims but the actual rubber of the tyre was damage and needed to be paid...£200!. They said they'd need to replace the tyre for a scratch which couldn't have been bigger than 2mm. They then said we had to pay a vallet fee of £96 for the cleaning of the vehicle. In the information with the car it says this charge will only occur if a pet or smoking has occurred inside the vehicle, because it was obvious this had not occured they brought out the small print on the contract stating a vallet fee would need to be paid for 'excess spoiling' of the vehicle. They're was a small amount of sand from shoes in the foot well of the passenger side, absolutely not what anyone would call excess soiling! After disputing this they brought the manager over who was immediately rude, aggressive and unhelpful, in what was clearly a well oiled routine they threatened debt collectors if we did not pay the charges! We have full comp waver through the 3rd party so hopefully we get the tyre money back but we won't for the fake cleaner fee scam. ABSOLUTELYRUINED OUR HOLIDAY. I don't know how they sleep at night. DO NOT USE THIS COMPANY! The guardian even wrote an article about it!”

Helpful Report

Posted 4 years ago

“Terrible service + this rental company seems to be doing organised scam. I have rented a car in Aktio (Preveza). 4 people were in the line in front of me but I had to wait about one hour and a half, in the heat, before it was finally my turn (no idea what took them so long). The car was ok, even though it had a number of scratches, and corresponded to what i had booked (a small car). The rental lasted 2 weeks and as a consequence they took over 800 euros on my account (instead of just doing a preauthorization). When i returned the car, the person asked me if i had had any problem -- i said no. He told me to just leave it and go without getting any papers, but i insisted on checking the car with him. I was right to do so. He went quickly around the car without even looking at the paper mentioning the scratches that were already there when i picked it up and then went back to the office and started talking with his colleague. He accused me of having done a scratch on the bumper. we talked a bit and thank god i had done a detailed video when i picked up the car, where this scratch was extremely visible (by the way the paper also mentioned a scratch at this place but he did not seem to care and insisted on saying it was new). I got a bit upset with him and after he saw the video (and also took my phone to check if i had done other photos / videos) and he gave up and said it was ok. I also had to insist to get my deposit back on the spot, otherwise they would not have done it. Unfortunately, when i returned the car, another customer seemed to have exactly the same problem (he was being accused of a scratch he denied), except he had not done videos when he collected his car ... i think they charged him for the bump. My conclusion is that this company rents cheap cars, but they give you cars with scratches and bumps, and when you return them they accuse you of having done the bumps. They probably charge many customers for the same bump ... and obviously they do not repair the car when it has a bump (so they can charge many times for the same bumper for instance).”

Helpful Report

Posted 4 years ago

Green Motion is rated 2.9 based on 1,352 reviews