Green Motion Reviews

Name: Green Motion
Rating: 2.87

2.9 Rating 1,385 Reviews

48 %

of reviewers recommend Green Motion

Company Reviews

Questions

Metrics

2.9

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Green Motion made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Green Motion 1 star review on 4th October 2025

Anonymous

Green Motion 1 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Green Motions (in my case Edinburgh Airport) are simply bad scammers, this is not just me saying it, also the Guardian (https://bit.ly/39OYMBX) said that, as well as many reviews of the people. If someone wants to open a legal action, count on me. The facts. Unfortunately, I did not check the reviews before renting the car, I trusted the Portal that recommending it, but that was wrong. As many other people, I was charged for an almost invisible scratch that very likely was there before the renting. I cannot prove it because when I pick up my car it was late night, but regardless, I would have probably not been able to find it even in the sunlight. The drop-guy instead, after checking carefully all the car and found nothing wrong, went then straight back to the place where the almost invisible scratch was, weird! Of course, I did not have proof of the damage, therefore I was extra charged and paid. Then I remember that at the pick up, the same guy almost forced me to select the full insurance package, which eventually I did not buy, perhaps there was a link with the existing scratch, a well-established plot! I think it is a shame for a Company to work like that, and I do not understand how the employees do not feel ashamed to work in such way. At the same way, Potals that promote it (in my case Easyjet) should stay out of recommending such Companies to avoid damaging its own image too. I would never ever reccomand Green Motions to anyone. Stay out of it.”

Helpful Report

Posted 4 years ago

“I had an Amazing experience with this rental company ! A very warm welcome and assistance from Ritz. He gave me the best car and ran things smoothly. I recommend this to everyone!”

Helpful Report

Posted 4 years ago

“Horrible company. Outright scammers who charge your credit card with hidden charges on flimsy and on spurious grounds. They charged my Credit Card for £160 for an unnoticeable removable scuff mark on one of the wheels and later charged my Card £68 for an Admin fee. It is a Crooked company and Priceline Expedia must carry their bad customer rating and reviews.”

Helpful Report

Posted 4 years ago

“I had read all the bad reviews, especially at airports, across many sites and the Guardian article but as I had vehicle excess insurance I thought what could go wrong and booked at Heathrow. I was not flying so it was out of the way, but worth the time and effort to get to their office as it was for a SUV at almost half the price of any other company, even for a smaller car. Everything went smoothly, the car was relatively new and the staff were fine, relatively efficient and firendly. I had the car cleaned prior to its return to avoid any potential cleaning issues (it was quite muddy inside and out after 2 weeks in the country) and their inspection was no more thorough than any other company. I have since booked again from the Edgware Road branch, again without any problems, and I would rate the staff as good again and very thorough in their explanations, they even waived the excess mileage as I slighty went over the limit. I have been able to call the Edgware office easily, and the Heathrow office responded to email messages almost immediately. I've had poor experiences with other companies with better reputations. Yes, their terms about cleaning the car, alloy damage seem and other damage seems to be far stricter, and the excess quite high, but I was informed of any damage on both occasions and told to take a photos and send it if I noticed anything else, which I did on one occasion without any issue afterwardds. Given the price differential and if you have car hire excess insurance I would give it a go, well at least in your own country.”

Helpful Report

Posted 4 years ago

“Beware. Do not use this company. Just seen them scam several returners of cars to Prevasa airport. So this is the deal. You collect car and they take photos carefully using old mobile phone that shows little detail making the car look immaculate. On return they say you have scuffed underside of grey plastic bumper when the scratch has always been there (but not in their crappy quality photos). If you take the same photo from the same angle and distance on return, you can’t see the scratch. Results in €488 charged to paint a black bumper which has never been painted. They walk to the car and find the scratch within 10 seconds (because they know it is there). They then hold you to ransom and refuse to tell you how much of the deposit they will keep until you sign to say you will pay for the damage. So bare face, they scam more than one returner at the same time to cause havoc. They tell you to sign to say you damaged the car or they will keep all of the €1400 deposit. They don’t even sell their own insurance, they sell customers booking.com insurance which means that they can do this and you will have to independently claim against this when you get back. If you don’t believe me - read the Guardian article on them which you can google. If you try ringing office in the UK, they only accept emails. If you phone head office in Greece, they tell you that you must deal with the office scamming you. Sadly this company is doing very poor justice to Greece which is a great country and really needs its tourism economy. With this experience it puts people off. See below - can you spot €480 worth of damage.”

Green Motion 1 star review on 3rd September 2021

Helpful Report

Posted 4 years ago

“Absolutely the worst car rental company ever! DO NOT rent from them. Thy are scammers charging customers for insurance if they don't have a chase or american express card. The Heathrow staff are extremely rude especially the manager - don't know who he thinks he is, a trumped up twerp! Any other rental is better. Every customer who came in while I was there was complaining. I'm SOOOO glad I didn't get the car from them in the end. I give them minus 100 stars - WORST RENTAL COMPANY!!”

Helpful Report

Posted 4 years ago

“AVOID GREEN MOTION AT ALL COSTS THEY ARE A SCAM AND FALSELY CHARGE PEOPLE FOR PRE-EXISTING DAMAGE. Read past google reviews and the Newspaper article in the Guardian to avoid getting embroiled with a scam company. We decided to rent a car with Green Motion on August 6th because they offered the cheapest rate we could find. At first we were happy as the customer service seemed very friendly. Little did we know that their friendly service was a pure distraction method and smoke screen. Firstly they took a £1500 security deposit which is EXCESSIVELY large. Then they made us sign the release form declaring that the car was in perfect condition BEFORE showing us the actual car. This was our mistake. They prey on people's trust and good faith knowing that the customer is likely to overlook tiny, nearly imperceptible damages on the alloy of the wheels. After we signed all their forms at the counter, they DID NOT show us to the car and do a walk around. When we returned the car, a young guy from reception walked with us to the car whilst an older guy who we hadn't seen until then did a check around the car. The older guy immediately swooped in and found 2 tiny scratches on the alloy of the wheels, barely longer than 5mm. We were very surprised and taken aback because we knew we hadn't caused they damage. The older guy who found the damage tried to bully us into signing the form agreeing to the damage. We declined to sign. Once we got back to the counter I started reading dozens of online reviews from customers who've had the same experience as us. That's also when we found the article written in the guardian about their scamming methods. Other things that are sketchy about them: -We got a parking ticket and they charged us a £68 admin fee for doing absolutely nothing. We had to make sure to pay for the fine ourselves. -The manager refused to speak to us personally. AVOID AT ALL COSTS. I hope someone finds a way to shut these people down because they are scammers.”

Helpful Report

Posted 4 years ago

“I was worried by the reviews but I found my weekend hirer from Gatwick went well. Pleasant staff and quick service. Will use again”

Helpful Report

Posted 4 years ago

“Horrible, never ever hire green motion, they made is wait outside in the rain and in the end they didn't even give is the car in the end and on top of that they refused to refund is the money. We got there a bit late and they closed, we had absolutely no idea it closed at 1 otherwise we would of left earlier.after an jour of trying to phone them in the cold we finally got a response but the person on the other end of the phone was horrible and refused to give is the car and refused to give is our money back. So now we were stranded in the middle of nowhere. So unfriendly I definitely do not recommend. I wish I could give them minus stars, they wont even deserve 1”

Helpful Report

Posted 4 years ago

“They will find anything or nothing at all to charge damages to the car. They will threaten you with charging you the full amount of your deposit if you don't agree to some sort of diminished charge. They charged me 96 pounds for the picture below. Yes, nothing.”

Green Motion 1 star review on 28th August 2021

Helpful Report

Posted 4 years ago

“WORST CAR HIRE EXPERIENCE IN 20 YEARS IN 28 DIFFERENT COUNTRIES!! can’t believe out of all the countries we’ve hired cars in. It was our own country that ripped our eyes out with charges. I could go on and on with the story but I won’t bore you!! Just stay clear of this unscrupulous “gang””

Helpful Report

Posted 4 years ago

“ABSOLUTE SCAM do not use! They are cheaper because they scam you at the end! They said that a tiny scratch on the tyre, not the body, not the alloy rims but the actual rubber of the tyre was damage and needed to be paid...£200!. They said they'd need to replace the tyre for a scratch which couldn't have been bigger than 2mm. They then said we had to pay a vallet fee of £96 for the cleaning of the vehicle. In the information with the car it says this charge will only occur if a pet or smoking has occurred inside the vehicle, because it was obvious this had not occured they brought out the small print on the contract stating a vallet fee would need to be paid for 'excess spoiling' of the vehicle. They're was a small amount of sand from shoes in the foot well of the passenger side, absolutely not what anyone would call excess soiling! After disputing this they brought the manager over who was immediately rude, aggressive and unhelpful, in what was clearly a well oiled routine they threatened debt collectors if we did not pay the charges! We have full comp waver through the 3rd party so hopefully we get the tyre money back but we won't for the fake cleaner fee scam. ABSOLUTELYRUINED OUR HOLIDAY. I don't know how they sleep at night. DO NOT USE THIS COMPANY! The guardian even wrote an article about it!”

Helpful Report

Posted 4 years ago

“Terrible service + this rental company seems to be doing organised scam. I have rented a car in Aktio (Preveza). 4 people were in the line in front of me but I had to wait about one hour and a half, in the heat, before it was finally my turn (no idea what took them so long). The car was ok, even though it had a number of scratches, and corresponded to what i had booked (a small car). The rental lasted 2 weeks and as a consequence they took over 800 euros on my account (instead of just doing a preauthorization). When i returned the car, the person asked me if i had had any problem -- i said no. He told me to just leave it and go without getting any papers, but i insisted on checking the car with him. I was right to do so. He went quickly around the car without even looking at the paper mentioning the scratches that were already there when i picked it up and then went back to the office and started talking with his colleague. He accused me of having done a scratch on the bumper. we talked a bit and thank god i had done a detailed video when i picked up the car, where this scratch was extremely visible (by the way the paper also mentioned a scratch at this place but he did not seem to care and insisted on saying it was new). I got a bit upset with him and after he saw the video (and also took my phone to check if i had done other photos / videos) and he gave up and said it was ok. I also had to insist to get my deposit back on the spot, otherwise they would not have done it. Unfortunately, when i returned the car, another customer seemed to have exactly the same problem (he was being accused of a scratch he denied), except he had not done videos when he collected his car ... i think they charged him for the bump. My conclusion is that this company rents cheap cars, but they give you cars with scratches and bumps, and when you return them they accuse you of having done the bumps. They probably charge many customers for the same bump ... and obviously they do not repair the car when it has a bump (so they can charge many times for the same bumper for instance).”

Helpful Report

Posted 4 years ago

“Terrible company. Inept, no sense of customer service or support. AVOID. They may be cheaper but it isn't worth it. A parking fine was issued on my car hire with Green Motion. Rather than pass on the fine to me and allow me to pay it at the reduced rate, they sent me a confusing email and asked me to pay them £84. I did so and thought was the end of the matter. 2 months later I find out that they didn't pay the parking fine and I now owe this parking company £170. I'm getting chased by a debt recovery company and threatened with court action. If I had been issued the fine, I would have paid it off immediately at the reduced rate of £50. Instead I'm now going to end up paying £254 because of Green Motion. They don't care at all and are doing nothing to support. I will never hire with them again. I have used them several times before and put up with the overall poor customer experience but now this is a step too far. Learn from my mistake and don't use them.”

Helpful Report

Posted 4 years ago

“READ THE WRITE UP IN THE GUARDIAN ABOUT THIS COMPANY BEFORE YOU HIRE!! They make their money of scratches that they don’t log on sheet and say it was you. Read up on reputable review sites not their hand picked reviews before you hire. Much cheaper in the end to pay a well know hire company”

Helpful Report

Posted 4 years ago

“We had rented a car in Dubrovnik, Croatia and had a horrible experience! I wish I could select the stars in negative because this company doesn't even deserve 1 star. Our car broke down on the highway on 2nd day of our trip. We received no replacement, no refund of our rent nor our deposit back. They ruined our whole trip and we are still struggling to get our money back. Worst experience ever!”

Helpful Report

Posted 4 years ago

“Dreadful company and worst customer service ever. Please do not EVER use. Have taken over £1600 from my account for their poorly maintained broken car in Corfu. Utterly apalling. Steer well clear!”

Helpful Report

Posted 4 years ago

“absolutely terrible experience, 3 people i know from different families who had booked their cars from green motion were refused for reasons that were not clearly written on terms and conditions. One was lied to because he arranged to pick up a car later than what was originally booked and he even phoned to confirm and they said it was ok and when he got there they said they have no recollection of the call and there is no car available. All had to make last minute arrangements and all had paid taxis to pick up the cars they never received. All had papers they needed etc. Will publisize what a rubbish company they are....”

Helpful Report

Posted 4 years ago

“Crimineel bedrijf. Ze weigerden mijn creditcard waar ik jaren bij andere verhuurbedrijven wel borg betaal. Als oplossing hebben ze me een verzekering laten betalen van 800 euro!!!! En borg cash ingehouden van 400 euro!!!. Crimineel bedrijf. Dit bedrijf nooit meer! Vanaf nu gewoon de normale verhuurmaatschappijen als hertz europcar etc. Dit was trouwens in Marrakech. Voor een ieder: ik wens jullie datgene niet toe wat ze me gisteren hebben aangedaan. Doe jezelf dit niet aan en huur hier geen auto!!! Nieuw vorm van afpersing”

Helpful Report

Posted 4 years ago

“Do not hire from this company. I took a rental car in Istanbul sabiha gokcen, first they gave me a car which needed a service. They still did not give me back my deposit I made of 300 euro, saying that I exceeded the 3000 km while in fact I have an arrangement of 6000 km. Big scam and very on-professional people there.”

Helpful Report

Posted 4 years ago

Green Motion is rated 2.9 based on 1,385 reviews