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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Please be careful, If you ever get fined while using their car they will charge you an extra £84 in addition to your actual fine. They wouldn't tell you before you use the car and it is not mentioned in the voucher or even on their website. This is proper theft, and the fact that such an important policy is nowhere to be read proves their dishonesty. Any other rental company would charge from £10 to £15 maximum
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Posted 5 years ago
Good morning dear Green Motion, I would like to express my thanks for the excellent service provided by the Green Motion team, the service was exceptional, the staff is very cordial and the vehicles are super clean. Only, I disagree with the damage policy, in which I did not find in any document provided by the company the value of 160.00 pounds for a small scratch on the vehicle wheel. I think the price is too abusive for such a friendly and professional company. Regarding the receptionist of the vehicle, Mr. Michael, I would like to congratulate you on your excellent service. Best wishes and I hope everyone is doing well. A big hug, won a customer for life. The service rate was Good but rate for damage was so expensive. Kind Regards | Cumprimentos Prof. Eng. António Santos
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Posted 5 years ago
Stay well away from these fraudsters at Liverpool Airport Had to give a 1 as could not leave a zero or worse
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Posted 5 years ago
Dreadful company, no such thing as customer care, most unsympathetic, I will never use nor recommend this company. Because my train was over 4 hours late the booking was not honoured and I am still awaiting a refund of my deposit paid via Expedia !
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Posted 5 years ago
Picked our car up December 24th from Standsted, found shuttle bus very easy. Check in very efficient and extremely welcoming staff. Upgraded car, thank you Green Motion, Highly recommend this company, the staff are very helpful unlike other companies who are just blank faces and definitely do not enjoy their jobs. Take the all inclusive insurance package it is well worth it for peace of mind. We shall definitely be using them again in the future.
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Posted 5 years ago
Extra charges and horrible customer service. Never again!
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Posted 5 years ago
I hired a car from the Edinburgh city location in early November 2020 to return Jan 1st 2021. Because of the uncertain nature of travel due to the pandemic, I asked at the time of booking if it would be possible to extend the rental should circumstances change. I was assured this would be fine. When new travel restrictions were introduced, I phoned the office to extend the rental. I was told the company does not extend rentals beyond 56 days and the car "has to be sent back" to the company from which Greenmotion had hired it. I was not told in person about the 56-day rental cap, and it is not specified in the contract. In addition, returning the vehicle means crossing local authority boundaries into an area that has significantly higher cases of covid, then returning to an area where the infection is low. The Scottish Government has forbidden travel across local authority boundaries for anything but essential travel. Upon contacting Customer Services, I was told they could arrange someone to come to where I am staying and swap the vehicles – but at my expense. When I raised the assurance given to me at point-of-rental concerning extending the rental, they said they couldn’t comment open something that “may or may not have been said”. Given these experiences, I would not recommend Greenmotion to people wanting long term or flexible rentals, or wanting to take cars beyond the metropolitan zone in which the hiring office is located. Let the buyer beware – because for Greenmotion the buyer is not always right.
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Posted 5 years ago
Terrible rip off company
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Posted 5 years ago
Very friendly staff at the East Midlands airport Hilton hotel branch. Got an automatic upgrade car as I have hire previously. I booked a Fiat 500 and received a Citroen c3 which was unmarked. You might have to wait up to 30 mins for collection at the airport due to staff shortages with the pandemic.
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Posted 5 years ago
quoted 180 for 1 week hire . I don't have a credit card so had to pay 300 extra for insurance . then charged 97 pound to valet the car on return . I even hoovered the car before I returned it . I feel totally conned and if I hadn't been so focused on catching my flight I would have argued and probably ended up knocking the prats teeth out .. . I should have listened to the people who were sorting out their car hire when I arrived to pick up mine . stay away from Manchester airport depot..
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Posted 5 years ago
Green Motion strikes again! When you collect the vehicle, get a very, very large magnifying glass on the job and spend at least 2 hours covering it for the tiniest marks - if you don't, they WILL be flagged up on return even if they already existed if you reject their 'additional insurance' (which will triple the cost of the hire at least). Prepare for another shock when they send the invoice - scandalous costs for marks which, if they bother to do any repairs at all, could have been buffed out. A criminal enterprise that needs investigating.
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Posted 5 years ago
This company is a big fraud. They offer you their own insurance and then say “keep your own too, there are always some kind of damages. You can get your money back.” What?! I rent cars all over the world and only in UK I got so frauded. And yes, they somehow found a scratch conveniently by cleaning the car in exact spot with some rug. I am disgusted. The worst part of my trip to UK.
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Posted 5 years ago
The worst service ever experienced in all my life. The Green Motion car and rental is a rip off. They won't support any service requests as well as their terms and conditions are disgraceful. I have been also experiencing a PCN of which they charge me more to transfer the fine than the fine itself. Their timing to pass over the PCN was delayed as well as miss-led from understanding they were charging to pass me the PCN rather then to having to pay it. Results is a Court Fee to pay on top. Simply redicoulus. They would do all in their possess to rip you off without any help on resolving the issues. WORST COSTUMER service by all means ! DO NOT USE THEM if you care about your wallet and service.
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Posted 5 years ago
Today I picked up my car from green motion stationed at the Novotel hotel Stansted airport. Their representative named Michael was extremely helpful and professional and the whole experience was quick end efficient. I even got a free small upgrade. 5 stars from me! Thank Michael!!
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Posted 5 years ago
I have not got a car. The car rental provider could not supply me a car according to my request. The car rental representative was not available at the airport the same as the car itself. When I called the car rental nobody was aware of my booking. The car rental representative confirmed both bookings were cancelled. However the charge for the reservation G34384626 still remains in my bank account. I’m so disappointed with such a service. I was left on the street alone with two luggage without the car Sunday night. I could not reach my hotel. Please also consider the fact that I’m pregnant and it was a very stressful situation for me. The car rental representative was very rude. She literally yelled at me! I’m still shocked how that company treated me. I would like people to know and prevent them from being treated like this. Very disappointed customer.
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Posted 5 years ago
Green motion have provided a very poor service, they clearly show you all the damage to the car they already want you to see. When taking the car bad they always conveniently find a "new" scratch or dent to bill you for, this has happened to not only me but also other I know who have rented from there. I was charged £263 for a small scratch and then had a further email to them to charge me £84 for an admin fee as I had received a parking notice during my hire, when explaining to them the parking fine was in error they still tried to charge me £84 for their "admin" fee (all of sending over two emails). And refused to help me further although I had logged a formal compliant. I gave the car back early without refund, with more petrol than given to me and they still treat their clients in such a bad way. I would not recommend using this company, their rates may seem low compared to others but they make up for that in additional charges.
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Posted 5 years ago
Horrible experience with Green Motion Car & Van Rental Birmingham New Street. Guys before taking any car from this company take proper pictures and make a proper video from Inside and out, before signing any document. This car company had made a false claim on me on a scratch on the car and claimed that their is dent in the front side of the car, which was already their before handing the car to me. I proved them wrong as i had the video, before taking the car from them. While dropping the car back, don't let them take the car for a wash, or stand next to them while washing the car for inspection. The guy who washes the car might be putting a scratch and a dent on the car. They have opened a claim on me for a scratch and i be would fighting with them as i have video and would be asking the video where they wash the car inside the building. Guys stay away from this company, the feedback that you see on google are mostly fake as they try to push you to put a good feedback on google while collecting the car from them at the reception desk. ill be making sure that i would be making formal complaints along with videos about this company as their staff is doing dodgy work and i have made plenty of videos and will prove them wrong. Also one more thing I’ll make sure that none of my friends , family, neighbour , colleagues would rent a car or do any kind of transaction from green motion. Horrific customer service and worst company to deal with.
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Posted 5 years ago
THEY STEAL YOUR MONEY! Do not offer any help! They wouldn't refund me £161 for a car that I did not take. I pleaded with them for help as I did not have a credit card but had a family member that would pay. They did not care. Emailed to say no refund it was my problem. Honestly in shock!
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Posted 5 years ago
This should really be a negative star experience as vendor like them should hv their license revoke. Sharing my experience here so that you do not hv to go thru what I had to go thru - a real pain in this time where it is financially hard on most people. We rented a van at the end of August from Green Motion car and van rental at their Heathrow branch. We returned it in good order. There was one area of minor ‘damage’ (a smudge) which could’ve been polished out. We signed off on the return form stating the same. We recently learned from our bank that Green Motion has charged us the full deposit of £2505 for some alleged damage to the roof, which was neither pointed out nor discussed at the time of van return (30Aug2020). We’ve sent several emails and made an in-person visit to the outlet. The manager, Mark (supervisor), gave us every assurance that he would respond to our emails and that we could get through to him directly via phone to follow up. It has been 1.5 weeks since our in person visit and he’s not responded and we can’t get a live person on the phone. We refute categorically Green Motion’s bogus charge for this alleged damage. This dispute is now impacting our credit and causing trouble with our bank. We also subsequently found out via Rentalcar.com that Green motion has put in a insurance claim on our behalf for the allege damage. One would think they will send me notification of the damage and provide supporting documents for their claim but we hv received nothing thus far. I suspect that is how they try to make their money against their unsuspecting clients and make money thru fraudulent insurance claims and hoping that their customer will not pursue if they get their money thru their insurance company. Pls make sure you keep all receipts and take lots of photos upon return and keep the copy of your receipt upon car return. I received an email copy of receipt claiming that car was returned without incident and promise from one of the South Indian decent employee (male) that if they are putting up a claim, they will call me which they did not. I only found out about them claiming the entire £2505 deposit from my bank.
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Posted 5 years ago
Stay away from this company they will rip you off and then there’s nothing you can do about it. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩 that tells you everything. This company was in Orlando near the airport
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Posted 5 years ago
Green Motion is rated 2.9 based on 1,385 reviews