“I got a parking fine while I was hiring from Stansted Green Motion.
What did they do?
1) they took 84 pounds from my credit card for administration fee without letting me know, I found out by checking the card statements;
2) it took one month of phone calls and emails in order to obtain from them the PCN to run my checks;
3) they charged VAT costs and it took several emails to obtain the VAT invoice from them.
Avoid, avoid, avoid that Stansted branch!!!!!”
“I booked for a car on Green Motion website and was charged the cost at the time of my booking. When I arrived at Bodrum airport in Turkey, I was unable to take the car because I didn’t have a credit card, only a debit one. I called the customer service number to ask for a refund, unfortunately they don’t speak English and are only able to say: “I will call you later”. I haven’t been contacted yet.
I rented a car from the car rental agency next to it CarPlus, which accepted my debit card. However, this cost me more money.
My overall experience with Green Motion is very negative and frustrating. In the future, I will not rent with Green Motion.”
“They did not wait for me at the airport to take me to the car. When I called they said it can be 30 minutes or more and when I asked if it can be faster they hung up on me. Stay away from this company”
“When we arrived at Corfu Airport, we expected "greenmotion" to be one of the many car rental-desks at the arrival hall - as was described in the confirmation email and on the web page. It was not. As it turned out, we had to be picked up by a shuttle bus that, after waiting 45 minutes, took us to their small one-room office outside the airport area. The car came with a sheet on which the numerous existing dents and scratches were marked - so far so good. When we asked the lady to go over the damages with us really quickly, she responded that it wouldn't be necessary, that she had marked it all on the sheet and emphasized that we didn't need to worry, as if it was almost impossible for us to be charged for anything. Even when we pointed out some of the more obvious damages, she stuck to it: it was fine, she'd been doing this for many years and it was all covered. Then she went inside, left us with the car standing in the driveway, the engine running. So we drove to the hotel, came back four days later with barely over 150 km on the mileage, never had any issue or incident with the car, only parked in wide spots on almost empty parking lots - there was not much going on at the end of vacation season and due to COVID.
We had only just pulled into the car rental's parking spot when the lady came straight up to our car and, without hesitation, pointed to a 5 cm long scratch on the back of the left side of the car and plainly said "that's new". Didn't look at the rest of the car, didn't even bother to walk around it, just stood there blaming us for - and that's the sad, sad irony - the very same scratch that we asked her about right there, on the very same spot, just four days ago, when the very same lady looked us right into the eye and said it was marked in the sketch. So of course, we took out the copy of her sketch and showed her the corresponding mark. Turns out, these two-dimensional sketches of four-dimensional vehicles are open to interpretation. She said it was a different damage on the back of the car, not on the side, and as the party who didn't put down the marks, there was no way to be in the right. They took us into their office, filled out a lot of paperwork, wouldn't talk to us at all except for little remarks on how it was "our responsibility" and how they couldn't do anything. She even explained that she could "feel" with her fingers that the scratch was new, a skill that, apparently, she had learned in her "many years of doing this" - which she re-emphasized many times. They typed a lot, then they started writing up numbers, it felt like a nightmare coming true. The numbers eventually added up to a rather large sum, which we prayed wouldn't be the invoice amount. Well... it was. Just a bit over 400€ for - again - a little scratch on the back of a quite generally scratched up car, including a charge for the days it couldn't be used due to the repair - which begged the question why they wouldn't have been taking care of all the other damages. And since they took long enough with the paperwork, knowing full well that we had a plane to catch, there was nothing left but to sign an absurd invoice, just to get out of there and to the airport. We were shaking with anger.
So, to cut a long story short, we were held accountable for a damage we asked about before even getting into the car, we were charged with what amounts to half our month's rent and we felt so frustratingly helpless that our only option was to write an honest review about our experience. It also seems they took advantage of our - and I quote - "very very young age" and the fact that we would have to be on time for our flight and couldn't stay long enough to defend ourselves. We wouldn't go anywhere near this company ever again, let alone rent a car there.”
“RIP OFF ALERT WITH EASY JET! They told me when picking the car up that I couldn't use any of my French "cartes de credit" or Spanish "tarjeta de credito" but then suddenly it was OK "if I paid a bit "extra". Here's the crunch: they then proceeded with a completely new booking, so I lost the money I had paid to EasyJet, ie I ended up paying twice. No choice of car either (automatic only) at Bristol Airport, I ended up having to drive a huge van which was useless to me at my final destination due to parking height restrictions. Been trying for months to get any sort of refund, but they just quote the small print.. "our website makes it quite clear...." "you signed and swiped your card" etc. Good businesses make gestures to unhappy customers. AVOID!”
“GREEN MOTION IS A SCAM DO NOT HIRE FROM THEM UNDER ANY CIRCUMSTANCES.
I never write reviews but had to after my experience hiring a car last week in Greece. Cancelled my booking and forced me to hire a more expensive car. Horrific experience which cost me hundreds of euros and seems to be common place. Whatever you do, even if the price online appears to be cheaper than rivals do not hire from green motion as you WILL be stung multiple times and you WILL regret it. How this company has not been shut down by regulators is beyond me.”
“Thieves
Absolutely terrible! Literally a year later coming with me with some traffic violation letter and taking money of my account without permission. Havent provided any evidence whatsoever just some letter from 'police' stating i violated the law - and not even mentioning what exactly i have done. Absolutely ridiculous. Thieves! Stay away from these dodgy people”
“Thieves
Absolutely terrible! Literally a year later coming with me with some traffic violation letter and taking money of my account without permission. Havent provided any evidence whatsoever just some letter from 'police' stating i violated the law - and not even mentioning what exactly i have done. Absolutely ridiculous. Thieves! Stay away from these dodgy people”
“They refused to give me the car I booked. What's worse is that they are refusing to refund me back. They are the party who failed to honor the service I paid for. They didn't accept the international driving permit I had and caused me a lot of inconveniences.”
“Horrible experience. Rented a car in Corfu. When we arrived the car wasn't there "because we were late". On the contract the time of our arrival was set on 10 am even though we didn't put it there, so we had to pay for another car! We had a flight at 8am so had to drop-off the car at 6. They said they will charge us 25 euros for that because they have to come there specially for us but when we got there, there were many other customers from the same flight, so they charged 25 euros from everybody. When we tried to retrieve the deposit they said on their website it takes up to 14 days, on the phone they said sometimes up to 28 days, what the hell? The worst car rental company we had ever dealt with.”
“Horrible, got proper scammed experience. Rented a car in Corfu. When we arrived the car wasn't there "because we were late". On the contract the time of our arrival was set on 10 am even though we didn't put it there, so we had to pay for another car! We had a flight at 8am so had to drop-off the car at 6. They said they will charge us 25 euros for that because they have to come there specially for us but when we got there, there were many other customers from the same flight, so they charged 25 euros from everybody. When we tried to retrieve the deposit they said on their website it takes up to 14 days, on the phone they said sometimes up to 28 days, what the hell? The worst car rental company we had ever dealt with.”
“Scam of business, can't believe they are allowed to still keep going. I should've read the numerous other reviews about how bad these guys are for scamming as much money out of you as possible. In my case, they took the booking ok no problem, took my money, but on when collecting they refused to let me have the vehicle due to some fine print about payment terms. Despite the fact I had booked and collected a vehicle 18 months earlier in the same way with no issue about payment. I offered other cards, to pay by cash, and even to let someone else use their card but they then insisted the booking would have to be cancelled and booked in their name. No doubt without refund of cancelled booking, and some then with some other excuse not to release the vehicle on the 2nd booking as well. I wasn't about to play double down only to lose yet another 100 quid. Get as much money out of the customer as possible, forgot good customer service, what a con.”
“Stay away from Green Motion Car rental. Such a terrible experience ripping off. The customer service sucks, The fleet is horrible and would suggest never again deal with them. The pricing looks cheap but there are hidden unexplained surprises you will see when you go to collect the car.”
“Stay away from Green Motion Car rental. Such a terrible experience ripping off. The customer service sucks, The fleet is horrible and would suggest never again deal with them. The pricing looks cheap but there are hidden unexplained surprises you will see when you go to collect the car.”
“1 Start is too generous! This business needs to be shut down and the owners locked down. They stole money from me charging me ten times more than the original fee and gave me a very hard time. Unfortunately I am not the only one, sadly they have been robbing honest people traveling from around the world since years!
The one star reviews, Channel 4 broadcast, BBC, Guardian, The Sun, and much more say it all!
They also pay for 5-star reviews on various website which are clearly and obviously fake!
Is there no rule of law? Why is this business still operating! Why are companies collaborating with this business? This has to stop now!”
“1 Start is too generous! This business needs to be shut down and the owners locked down. They stole money from me charging me ten times more than the original fee and gave me a very hard time. Unfortunately I am not the only one, sadly they have been robbing honest people traveling from around the world since years!
The one star reviews, Channel 4 broadcast, BBC, Guardian, The Sun, and much more say it all!
They also pay for 5-star reviews on various website which are clearly and obviously fake!
Is there no rule of law? Why is this business still operating! Why are companies collaborating with this business? This has to stop now!”
“TOTAL SCAM!! DO NOT RENT AT GREEN MOTION!!
On this website only 4% of the reviewers recommend Green Motion. Here is another extremely unsatisfied ex customer.
We hired a car at Green Motion, Lefkada airport. I paid € 1,549.40 consisting of the rent (€ 557.40) and deposit (€ 992).
Before leaving an employee and my family walked around the car. She made tiny marks on a form with the visible damages that were all black spots as it’s a white car. This took her a few seconds. She told us not to worry, al would be fine. It was an used and older car.
On 18 August 2020 I returned the car. Another employee walked around the car and pointed to something at the bottom of the car which he thought was a damage. I responded that this was not a damage and certainly not caused by me. He didn't react to that, then went inside to get the forms in order. So I assumed it was okay.
While I was waiting was astonished to see on my phone an email that came in, from which I noted that € 439 of the deposit had been withheld. The attached specification of the alleged damage was inadequate.
I protested heavily against this because I definitely did not cause any damage and the charging of any amount was not discussed at all. However, the employee in question indicated that it would stay that way. He was not going to change the amount. After a fierce discussion, I left because otherwise I would miss my plane.
On the plane I came to the conviction that:
1. if I would have caused the damage, there would have been white lacquer off and black spots would have been visible, just as with other damage already present on July 28
2. if this is a damage, the damage was previously repainted with white lacquer (reason it was not visible as a damage by a non-expert) without repairing the damage itself
3. because the other damages already present were black and the employee pointed out these damages to us, we didn't pay attention to a kind of dent which one seemed not to be able to see easily that would be a damage
4. the costs are not substantiated and are far too high.
See a photo of visible damages and a photo of the alledged damage underneath the car.
At home a again strongly contested with not fully paying back the deposit and requested full payment of the deposit of € 992. Green Motion of course only refuses. If you want to avoid beeing ripped off and end your holidays well, DO NOT RENT A CAR AT GREEN MOTION!!”
