Name: Green Motion
Rating: 2.90

“I’ll give you my advice first, in case you don’t read the rest: THIS COMPANY IS A SCAM WHO WILL RIP YOU OFF - AVOID AND USE A REPUTABLE CAR RENTAL COMPANY. Really bad experience. Renting from these guys should come with a Health Warning and certainly a Financial Warning .... Their business model is quite simple to understand: They rent cars very cheaply to pull in the customers then charge excessively high fees for problems you didn’t cause, i.e. tiny scratches that were already there. You can’t prove that you caused them. The rental begins with the cars being presented to you, usually its just been washed so is still wet. You are given the keys and a paper that you are supposed to fill in. The inspector team are not interested at this point. They know that you will not do the thorough check to the levels they have been trained to and so you spend five mins on your own, note any issues then drive off. The car is is still wet and shiny. All good by Green Motion standards, everything going to plan .... During the rental there are no issues, these cars are very nearly new so there should not be any problems any way. But by now you have realised that they are very high mileage for their age and also covered in scratches, dents, blemishes and scuffs. Far more than you first saw when you were back at the rental yard, on your own with a shiny wet car In front of you. Nevertheless, all good by Green Motion standards, everything still going to plan.... And now onto the final scene, The “Money” shot which every franchisee of Green Motion waits for .. The car return scene. The punter brings the car back. Here you will be very surprised how the lethargic, uninterested inspector team jump into action. Once that car is in front of them, they will be all over it looking for that needle in a haystack. Now as the car is already covered in scratches, dents, blemishes and scuffs it won’t take long for them to find something not previously noted. Our car had over 50 issues with it, so as you imagine, they weren’t all noted. Something will be found, maybe a scratch, a dent or both. And you start asking yourself, “I couldn’t have done this, I’m a responsible driver, I’ve only driven 100 miles, kept it in a garage overnight, .....”. Don’t worry this is part of the plan. You are supposed to be feeling like this right now. The inspector will then take you to his office and tell you that “He’s only doing his job and that the repair fees are all fixed price and On the Wall to view”. Finally onto the bill, tiny invisible dents that were already there - £300+, tiny scratches that were already there £600. You couldn’t see them when the car was wet and shiny..... You get the point, a £50 rental has just become a £1000 rental. If you want a second option, Google, “guardian green motion”. The Guardian newspaper have produced several articles over the last few years (at least 5) talking about this company and it’s practises. Some Insurance firms and car rental websites have stopped working with these guys due to the number of complaints from unsuspecting customers. (I’m not allowed to paste links, so go and google “guardian green motion”) My final piece of advice if you still really want to rent a car from these guys: 1. Go and see a head doctor, you might not be feeling well 2. Get your own rental car insurance, having £0.00 excess from a specialist who is prepared to cover Green Motion cars 3. Photograph every panel on the car 4. Video every panel on the car 5. Argue about repair jobs when they are priced by the Inspection Team 6. Complain to the British Vehicle Rental Leasing Association: (I’m not allowed to paste email adresses but theirs should be easy to find - google “bvrla car rental complaints””

Helpful Report

Posted 5 years ago

“Green motion is money scamming company. From the point of entry, you feel like you are unwelcome. The staff will do everything possible including telling you off to sell their expensive insurance. They will tell all sorts of horrific stories which will make you feel your life is about to end or you are ending as bankrupt. Then they will tell you that your car is not ready if you don't get their insurance. After 30 minutes of our initial booking procedure, we were told the cars are not ready and will be ready in 10 minutes, although we reached on time. After half an hour they will tell you that there is another car which will not meet your specification is ready. If you accept it they will say it is a premium car and they are giving it as a goodwill gesture. We wanted an automatic SUV. They were offering me a truck. Later I had to choose an automatic compact. The person who dealt with us was rude and had no knowledge about the car they finally offered.”

Helpful Report

Posted 5 years ago

“Such a really awful money scamming company. Staff are so rude, they don't care about you and will leave you stranded on the side of the road after you have a punture and even blame any tyre company for their incompedence. They might appear cheap but all the extras that they can add on, they will. You will actually pay more than hiring from one of the top companies. Go else where or suffer the total scam by this company who pay their staff commission for finding faults.”

Helpful Report

Posted 5 years ago

“one of the bad car hire company in London they took your money for nothing so plz don't waste your time and money go somewhere else”

Helpful Report

Posted 5 years ago

“I was late arriving for my booked and paid for vehicle. The company had hired my vehicle to another customer and expected me to pay more money for another vehicle. Green Motion has refused to refund my money.”

Helpful Report

Posted 5 years ago

“för 9 timmar sedan this company Will cheat you so bad that you will cry after you down with them. Take some other company I promise you that you will not be happy with them and you will lose a lot of money. Here I write short what happen for me. Rental Agreement - RST-82755, I paid for old Honda more then 100 £/day but in my booking when I booked online it was about 20£/day. I write to you about my booking of a car that I picked up from your office in Stransted airport in UK. 1-The staff who worked there drank alcohol at work and were full. my girlfriend who was with me felt threatened by him. 2-He did not show us where the car is parked we were looking for the car for about 40 mins among 100's of cars and we got a much cheaper car then what we paid for. 3-I paid a young driver a fee that is not somewhere in the terms we were told when we booked the car. He forced us to sign a new agreement, which we did because we had no other solution in a foreign country late at night. he did not think that we should read what the contract was because he was in such a hurry for a party according to him. 4- In contract says we will get the car full gas but the car was handed to us half full. I have such a bad experience from you that I cannot describe in words.I hope you at the head office will help me and solve problems.”

Helpful Report

Posted 5 years ago

“Refused car as did not have hard copy utility bill. Had everything else and previous customer but not good enough. Electronic copy of bill also not acceptable! Could let us have more expensive package however - cancelled and went to Alamo - credit card and driving license all that was needed!! Avoid this company is my advice (Birmingham)”

Helpful Report

Posted 5 years ago

“Rental car ment to pick up after 9 in conformation said editional 30 pound fee if arriving after office hours. I arrived after 9 ring the company and said no were closed and we have canceled your car 200 pounds filth scamming basterd No refunds”

Helpful Report

Posted 5 years ago

“Same ss everyone else on here. Use by all means but don't say we didn't warn you. Whatever your quoted to rent the car be prepared to double it by the time you drop the car off and the little scratches you didn't see now cost $700. Funny how they went straight to the scratch. Anyway will not use again. You've be warned. Have a great day, and enjoy your trip reguardless lifes to short.”

Helpful Report

Posted 5 years ago

“Have never known such an unorganised, uncaring car hire company - they absolutely made it clear they are just in it for the money and to try their best to get more money out of you however they can. I am a regular car hire client but usually use Enterprise. Easyjet recently have changed who their preferential rates are for when you book via an airline booking and so sadly Enterprise were hugely more expensive than via my usual Easyjet booking - I thought I would Green Motion a go but I was wrong to do so. Their service is not on the airport in the usual car hire area, you have to get a bus that takes an extra 10mins to get to a hotel offsite (it's a normal bus not a shuttle but is free if you show your booking). Then there were no signs telling you where to go so had to ask the bus driver. Went to reception of the hotel because again no signs to see - oops sorry yes there was the TINIEST sign hung from the ceiling of the restaurant (?!) Went into the office, only 1 person working, a queue of people and the person being seen to was having problems of some sort = I waited 1 hr in the end by the time I received a key. When I finally got a person to sort my booking, despite having filled everything online, I had to re-write everything on faded forms AGAIN despite advising I had issues writing a lot (disabled hand) and why didn't they already have this as was entered online? Their attitude was 'well that's the rules like it or go - you don't have to have the car!' No offer of help even to complete the form so I could sign it, didn't care we had been waiting so long or that they were hard to find. When they offered the extra insurance which I was going to take as it had been shown as quite a reasonable price when I booked, the price had gone hugely up - when questioned I was told that wasn't the same insurance - all very confusing and the insurance they now quoted was three times the price of the actual car hire! Got outside, no sign or direction to see where to find the attendant I was told would be waiting - oops sorry yes he was waving from the other end of the car park, forgot my long lens scope to be able to see him silly me! (Bear in mind I'm on my own, have a large suitcase and a carry on and I'm a little person with a mild disability, so far there has not even been a smile nevermind an offer of help) Went to inspect the car and was told don't you get ANY problems else you'll get this huge deduction (£2505) from your card - again when questioned well what about things like tiny stone chips or the like (other car hire companies ignore the tiny ones for example under 2cm that are unavoidable) I was told tough luck! When I signed the paperwork I also put a feedback comment regarding this policy and he went crazy at me 'you can't do that, no no no you can't do this!!' So I took a photo of the document as well The attendants are usually lovely at car hire places but not this guy! He was so rude. Also note they have a valeting fee of £96 if they deem your car to have been returned 'excessively dirty & to re-inspect after cleaning if returned in a dirty condition' - there are no guidelines so as they had shown themselves to be so flaky I ended up hosing the car at a garage when topping up the fuel because it had been wet and mucky around and the splash back made it pretty grubby on the outside. They only have 100 miles allowed per day so plan your visit carefully if you are going various places in a short visit. This is not uncommon but I was asked to actually write down where I planned to go (i.e. the town!) They also do not have an out of hours return service so you can't book an early or late flight (the larger companies have a drop box). I ended up being so worried about this particular trip that I got to where I needed to go and then asked a friend to take his car wherever we went rather than I would normally drive because I was terrified of getting a problem or they tried to do the dirty on me. I will never never use them again - I kept all paperwork for 6 weeks after and kept checking my credit card. They made what should have been a pleasant trip very stressful. I will certainly go back to Enterprise or similar & paying extra if necessary for the peace of mind.”

Helpful Report

Posted 5 years ago

“This company is a fraud. Charging previous damage out which was not printed on the damage inspection sheet. Avoid at all cost.”

Helpful Report

Posted 5 years ago

“arrogant staff especially the manager. I could go on and on . In the end thank god we did not hire a car from their liverpool airport branch instead we hired a car from sixth who gave us excellent customer service . After reading most of the bad feed back we feel very lucky that we escaped this terrible company.”

Helpful Report

Posted 5 years ago

“Apparently it seems as a company's policy to charge people for damages that they have not made nevertheless of the location. We had this experience twice: one in Latvia and most resent one in Spain. Please avoid using the Green motion! Unfortunately I can't give them a zero rate.”

Helpful Report

Posted 5 years ago

“I had to deal with this scam people on way from Aberdeen , long story short they have scammed me , I had to deal with Ritz who was very very unprofessional and rude and looked very very suspicious. I had to change my card after I dealt with him . Now I am struggling to get my deposit from this scam company they promised me will be returned to you within few weeks but I haven’t had anything yet . PLEASE AVOID AT ALL COST. THEY ARE LAIRS AND SCAM”

Helpful Report

Posted 5 years ago

“I had to deal with this scam people on way from Aberdeen , long story short they have scammed me , I had to deal with Ritz who was very very unprofessional and rude and looked very very suspicious. I had to change my card after I dealt with him . Now I am struggling to get my deposit from this scam company they promised me will be returned to you within few weeks but I haven’t had anything yet . PLEASE AVOID AT ALL COST. THEY ARE LAIRS AND SCAM”

Helpful Report

Posted 5 years ago

“Dreadful I was ill could not collect my car on 15 December which I prepaid for and had valid Booking I am a disabled person and require automatic car My complaint was to greenmotion of discrimination against me as a disabled service and breach of my rights under consumer credit act 2015 Green motion in reply said that they would not have rented the car to me as I was on blacklist This was despite having a valid confirmation e mail from greenmotion Gatwick to economy bookings to say that I had a prepaid confirmation booking I never received an apology from them nor refund plus compensation from either greenmotion or economy bookings As a disabled person this is shocking I advise people to complain under credit car companies under consumer credit act 2015 Also that hsbc bank have a charge on parent company as do Volkswagen vehicle fiancé solution It may be advisable to write to above Dreadful experience dreadful company Should someone them discrimination on disability is unlawful n uk”

Helpful Report

Posted 5 years ago

“Recently I used green motion heathrow. I have used this outlet many times. Have been dealt with a gentleman here many times by the name of Zee. Have found him pleasant, friendly, speedy and professional. Was more than satisfied with my recent experience with greenmotion. 5 star review well deserved.”

Helpful Report

Posted 5 years ago

“Essentially I have the same story as most other people on here (and 90% of the fellow customers I witnessed being conned in the 2+ hours I spent waiting in their Birmingham airport office). The usual "you're going to have to buy our full cover for £300+ because xyz". So I'll skip over that part and cover some of the other substandard aspects of my experience with them, including the rotten cherry on the cake at the end. So having waited for an eternity and having just paid nearly double what I was expecting to pay for the rental and clearly unhappy about it the agent tells me he'll soften the blow by giving me an upgrade to a better car. I'd booked a VW Golf (or similar!!!), and felt sure I would be getting the cheaper "or similar" version before I even turned up as those are the kind of small marketing deceptions we have come to expect these days. Fine, I can live with that for the price, but then being told my upgrade was a Kia Ceed was just an insult. I'm fine with that car and didn't care about an upgrade either way but for him to just lie to my face that this was an upgrade was an insult. When I returned the car I asked another agent about it and he told me the Ceed is the Golf equivalent, confirming that there was in fact no upgrade. For the record I didn't see any VW's in their carpark on either occasion so the old '...sometimes due to high demand we have to offer an equivalent...' doesn't wash with these guys; they simply advertise better cars than they actually have. On my way home I get a call from the Green Motion agent telling me he’s given me the wrong keys and I’ll have to sign another set of documents. No biggie, but just another indicator of the attention to service you get here. I returned the car 45 minutes early (careful not to be more than a few hours early as that incurs a fine!), to find the office staffed by just one guy who was so spectacularly incompetent at his job that he had to phone his boss no less than 4 times while dealing with customers ahead of me because he didn't know how to use the computer system and once to check if a card would still go through the machine because the customer hadn't signed the back of it. It was hard not to laugh at this point. Incidentally there did end up being some other unspecified problem with his card and it looked like he was about to get stung for another few hundred pounds too. Finally after waiting close to an hour I get to hand my keys over and go to inspect the car with the agent, who at this point locked up the office as he was by himself leaving the other customer outside with his issues still unresolved. Amazingly he didn’t find any damage, but after a short pause he says something along the lines of ‘but the car is actually pretty dirty so I’m thinking I’m going to have to charge a valeting fee’. I can’t remember ever feeling as furious as I was in this moment about to be conned out of yet more money and told him in far more forceful tones than I have ever used before that he can get that thought out of his head right this moment. He was referring to the outside of a car (it was spotless inside) that I’d rented for 2 weeks in England in the winter and just driven 40 miles on a wet motorway to bring back! I could understand if someone had thrown up on the seats or covered it in dog hair or whatever, but for normal road grime? He seemed a little taken back at the force of my response and by the time I’d filled him in on all the other ways I’d been screwed by Green Motion already he decided to let it slide, although I will be keeping an eye on my credit card for a while. In short they will try to screw you in any way they can. I wish I’d read the reviews, seen the TV programmes and read the BBC articles about this company first.”

Helpful Report

Posted 5 years ago

“Greenmotion hire car at loss, making profit by charging customers for any scratches, dents etc.”

Helpful Report

Posted 5 years ago

“They deducted over £2500 just for a tiny little scratch on the back window and said that THIS IS A MAJOR DAMAGE. Just unacceptable. Never come to this car rental company”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Green Motion Reviews