Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,352 Reviews

49 %

of reviewers recommend Green Motion

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Metrics

2.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just like everybody else on this site. I hired a car from a darken shed during the evening. When I returned it they deducted over £1000 from me for a pit mark on the lower corner of a windscreen. Not even a clear piece of glass. They alleged there are two dents that the camera can not even find. Total rip off, wish I had seen this site first!!”

Helpful Report

Posted 5 years ago

“Avoid this scam company. After read all this complaints I realised was not the only one. Green Motion staff found a tiny scratch under the bumper that I'm sure I didn't do it, charged me 490£, never again. avoid avoid avoid”

Helpful Report

Posted 5 years ago

“We hired a car from the Glasgow Airport and were served by a representative called Solomon. He was quite simply sexist, rude and arrogant and behaved like he was better than me. The condescending asshole made me wait unnecessarily for the car by standing there chatting to his colleague. I was really annoyed and had asked if he could be quicker as I had to rush to collect my visitors. Never again will I use Green Motion. Zero customer service! I wasn't the only customer that had an issue with them at the same time. There is nothing green about this company - they make you print everything! It's ridiculous!”

Helpful Report

Posted 5 years ago

“Same complaint as everyone else, damage that was discovered under the car in a matter of seconds, crooks wanted 1049 GBP off me for paint transfer. They changed my form after I left and added damage that doesn't exist. COMPLETE CROOKS DO NOT RENT FROM THEM”

Helpful Report

Posted 5 years ago

“SCAM - I rented a car from GreenMotion on 13 December 2019. They immediately charged my credit card with GBP1400. Charged, not hard hold. Upon returning the vehicle in 15 December 2019, I was told there is a bump on the tailgate, the repair of which I needed to pay for. Three inspectors seemingly went straight to the same dent. The photos attached show that it is barely discernible, if at all. After much shouting, the supervisor suddenly disappeared and I could only deal with the checkout staff. Suddenly, I was told they knew the exact price of what it would cost to fix: GBP304. The staff kindly showed that they would deduct this from the deposit and repay to my the balance. I am now beside myself, after having read the reviews online. These people are SCAMMERS. AVOID AT ALL COSTS!”

Helpful Report

Posted 5 years ago

“They are the biggest crooks in the world , I’m still getting over it from 18months ago , booking our next uk holiday and these disgusting people come up again when searching hire car , do not use them avoid avoid avoid , Always check that they are not the agent when booking . I paid over 1200 Aussie for a scratch on bumper and I mean a scratch , they also made us wait 2 hrs to collect us from Manchester and again taking us back . They are con artist and just down right offensive , the absolute worst company I have dealt with in my entire life for anything .The guy swore at us and was foul and abusive to myself and wife . They should be closed down .”

Helpful Report

Posted 5 years ago

“avoid, avoid, absolutely dodgy company.”

Helpful Report

Posted 5 years ago

“Green Motion target is to make money by ripping off people, but not by providing good service or helping customers. I booked rental car and full insurance through broker. On arrival sales was trying very hard to up sell a better class car and their in house insurance. I advise that I don't need any of this as am covered by brokers insurance. Then we had to agree on maximum miles as their allowance was less than I had booked with broker and they tried to convince me that I have to purchase unlimited mileage for an extra cost. Once I showed them my booking they unwillingly included the extra miles I booked. On receipt of car I inspected the car and took photos. Car was severely damaged on most sides (scratches and dents). On return car was inspected again and staff found 2 "new" small scratches and a small cut on tyre. Just to clarify both scratches were in areas close to existing damage. These were very fine and hard to notice in photos, particularly because I took pre-collection photos late in the evening with limited lighting. I was charged excessively for the damage (most of the deposit). After few days they calculated damage and advised that I will be refunded 30% of the charge within 5-7 working days. It now has been 8 days and after follow up email I got reply that this is processed today and I will be refunded within 5-7 days. Just to note I can't claim my money from broker's insurer until I get this refund in the bank account. So overall very annoying experience. Avoid!”

Helpful Report

Posted 5 years ago

“STRAIGHT OUT CONMEN. RUN A MILE FROM THEM. tried to cheat us by accusing us of a car scratch, but prudently we took pics of every scratch beforehand. overcharged us and treated us absolutely disgustingly. DO NOT USE THEM!!!!!!!!”

Helpful Report

Posted 5 years ago

“if i could give less than one star i would. they are straight up crooks. Really polished presentation, to hide their agendas of getting as much money from you as possible. NEVER HIRE FROM GREEN MOTION.”

Helpful Report

Posted 5 years ago

“Green Motion aims to make money, but not by providing good service. Because of a delayed flight I missed the last train towards home. Not wanting to be stuck at Stansted at night because I was needed at home for the kids, I booked a car online with Green Motion through Expedia. Expedia has been reputable, so likely Green Motion is also, right? I guess not. I booked a car with them to secure an automatic (hence rare in the UK and 3 times as expensive at £139.00), because my UK license requires it, though I drove manuals overseas for decades. It turns out one can neither drop off the car elsewhere nor add a driver who isn't present, even with a scan of her licence. Neither of those policies is absurd, but it made the rental pointless if my goal was to go home. So I didn't take the car. How much of a refund did I get from Green Motion? Nothing, despite going through Expedia. So for my tying up a car for c. 3 hours (which probably wasn't at all sure to be rented otherwise), riding a shuttle bus, and sitting in their office for 15 minutes, they choose to keep all £139.00. Why? Because they could. I infer that they don't care about providing good service, only about making money in the short run. On later reading other people's horror stories at being charged £1000 or more for damage that they didn't cause, I realize that I got off easily by never touching a car! I hope Expedia will drop Green Motion. Though Green Motion ripped me off 100%, Expedia, to its credit, did offer partial compensation when I threatened to cancel my account.”

Helpful Report

Posted 5 years ago

“Be aware biggest scammers on planet booked a car they took the entire amount from my partners credit card 0ver 1000 deposit 6 months ago to be rented in scottland after arriving from a 19 hour trip from Australia the directions for bus transfur was incorrect and we were left standing in rain till we adventurly had to taxi it once we arrived we were told my partners debit card cant be used and needed to pay another lot of insurance we had already payed my partner didnt own a credit card so we offered mine they refused cause the booking was in his name they then said i can rebook in my name but ita xmas and it will cost me 4k for a car we already payed for on my partners name we ended up leaving without a car and them refusing to refund and being left stranded in the pooring rain they are a scam do not rent from them”

Helpful Report

Posted 5 years ago

“I have experience of 2 centres for Green Motion - Bristol and Edinburgh and they could not be more different. Bristol are super friendly, efficient and not mega suspicious when you return the car. However, Edinburgh is a different thing altogether. When I walked in, all 4 staff were talking together and ignored me. They then made a big issue about the fact that my credit ard is in my middle name (whcih I am called), while my passport and driving licence have both my first and middle name. This escalated to the point where they were going to refuse me a call, when one of them (with very bad grace) said "Just give her one." This really was the last straw as previously I was charged for damage underneath the car front, which you could only tell by running a hand under it! And I never park front into a space, so can't see how I could have damaged car. The whole experience was so negative and abusive, that I came away feeling quite bruised and vowing never to use again, despite the nce staff in Bristol; it just left such a bad taste. AVOID!!!!”

Helpful Report

Posted 5 years ago

“The frenchise owners in leicester they did same thing to me that’s how they make money and they rob people Both brothers Viral Pala and Vinay Pala even before they were running a company they did some dodgy business”

Helpful Report

Posted 5 years ago

“Do not use this company. They will charge you ridiculous amounts for absurd ‘damage’ - a mark under 1mm on the windscreen that could not be seen unless under a torch and feeling with you hand. Customer service was horrific and the whole experience has left a distinctly bad taste in our mouths. Stay away!! They are criminals.”

Helpful Report

Posted 5 years ago

“Scammers, stay away at all cost from this company.!!! CHARGING RIDICULOUS PRICES FOR FICTIONAL DAMAGES. First of all at the pick up they mixed up my bookings and didn't have the car I signed the paper work for. So had to go through it all over again. Finally I got a different car with badly damaged passenger door and scuffs in several places. After the drop off they took advantage of me dropping the car off in the early morning. As the representative was absent so I had to leave the car and dropp the keys in the box. Very efficiently a few hours later they sent me an email saying that I allegadly damaged the car. Sent some photos of the allaged damage. One of them was supposed to be on the windshield. It was 1 millimetre in diameter and didn't look like a damage but a tiny spec of dust or a drop of paint. Second a blured picture of the skirt under the front bumper which had been already damaged on the pick up. It was a minor scruff non visable from the standing position as it was under the car. Both of them can be easily overlooked at the pick up inspection. However, non of the pictures shown the alleged damage and the actual car registration number. The actual letter stated "you have been charged for the damage: front bumper skirt 168.33EUR, windshield 123.80EUR plus 73.80 EUR administration fee" ? They still are holding my 600 EUR of deposit and on the top charged me an equivalent of £ 323. All made up ridiculous charges for made up damage. I will never ever use them again. Bunch of lying scammers!!! Unfortunately I read other reviews too late. Many other customers from all over the place had very similar experiences. I am surprised, how this fraudulent company is still able to trade??? You have been warned stay away!!!”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS. DO NOT BE FOOLED BY THERE LOWER PRICES. STAFF ARE INCENTIVISED TO CHARGE CUSTOMERS HUNDREDS FOR PHANTOM DAMAGE. IN PARTICULAR AVOID HEATHROW - I WAS TOLD BY ANE EX-EMPLOYEE, STAFF HAVE A WEEKLY CONTEST TO SEE WHO CAN LOG THE MOST AMOUNT OF FEES FROM NON-EXISTENT DAMAGE. THEY ALSO KNOW OF DAMAGE TO CARS WHICH ARE NOT RECORDED ON THE DISPATCH SHEET AND ARE IMPOSSIBLE TO VIEW FROM A GENERAL INSPECTION.”

Helpful Report

Posted 5 years ago

“I hired the car for less than 18 hours. They accused me of a small dent (size 3 times less than a 5p coin). This was an existing dent and impossible to be caused by me as i drove on one journey. The staff refused to refund me. AVOID! Avoid!”

Helpful Report

Posted 5 years ago

“I arrived at Krakow in the evening, and after much searching found the hut from which Green Motion operate in a dump of a car park. I had to wait while an argument was proceeding with a previous customer, and was eventually processed. Two of their operatives were adamant that the insurance inc top up from Zest was not valid, and insisted that I take their insurance. They showed me a huge list of thigs they could charge me for otherwise, such as 297 – 1,909 euros per stonechip depending on which body panel was affected, and wouldn’t let me see the car before signing. At that point I should have walked away but it was late, I was late, I’d already paid Zest online and had nobody to turn to so just paid up. The staff then told me it didn’t matter where I went or what condition the car was returned in, they literally said ”it doesn’t matter if the bumpers are hanging off we won’t check the car”. I was then shown to a battered Toyota Avensis with 75,000km on the clock, scratches and dents on every panel, broken o/s/r lamp and parts missing from the roof. I checked it over, started it and saw the tyre warning lamp would not go out, I raised it with the staff and was told it was the only automatic estate there, take it or leave it. I nervously completed the two day journey, an emissions warning lamp and engine power loss was also an intermittent problem, and now that I’m back they have charged me an additional 500 euros for crossing into Slovakia despite telling me this was covered on my additional insurance payment to them. Without doubt the worst car hire experience I have ever had, I feel like I have been blackmailed and robbed.”

Helpful Report

Posted 5 years ago

“Truly the absolute worst business I have ever dealt with. The online booking appears very cheap and too good to be true with a A$7.95 per day all inclusive price. When you pick up the car, they tell you your booked car is not available and you get a "upgrade" but for another A$10 per day on top of insurance A$150 it became something I never signed for but have no choice due to time constraints etc. If you have problems, their customer service hotline is just a computer recording. I ended up hanging around Healthrow airport all night to catch my 8am flight next morning to Barcelona just to make sure I returned the car before their 7pm office hour close to avoid any mishap returning outside their hours coz of a €200 credit card security deposit which has yet to be refunded after 1 week! Never again will I use anything outside of established brands!”

Helpful Report

Posted 5 years ago

Green Motion is rated 2.9 based on 1,352 reviews