Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,352 Reviews

49 %

of reviewers recommend Green Motion

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Metrics

2.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“in Krakow 10/20/19 -10 pm. I rented a car. The car park has no lighting, the employee illuminated the car with a flashlight looking for damage to the car body. after 3 days I came to replace the car with another one because it had vibration of the steering wheel and mirrors at a speed of 80-90 km / h. A rental employee charged me $ 370.00 for a scratch on the door (12 -13 mm), which I did not do Hard to see during the day, impossible at night with the flashlight. (I have pictures) The new car they gave me was dirty inside and dirty outside, impossible to see if it has any scratches and other damage on the car body. On my note that the car is dirty and I can't check the scratches, your employee laughed ironically. Even the radio is not in the car (I have pictures of a dirty car). Your employees in Krakow do not have culture, they do not know how to deal with the client, they need training or,,, looking for another job. I rented a car for a period of 1 month, and ask for the return of money wrongly taken ( $ 370.00) on my credit card.This situation is unacceptable in the US Sincerely stanmiernik@gmail.com”

Helpful Report

Posted 5 years ago

“I have hired from Green motion at Stansted and Bristol and I have been most satisfied with both. The vehicle at Stansted was under powered for my liking but that was my only complaint. If you follow the format you shouldn't have a problem, ie the right documents etc. These days it seems its so easy to blame the other person and read reviews that put you of using this company. Someone in the transfer vehicle had been using green motion for six years twice a year and spoke highly of them yet just before I booked I had read a review which absolutely slated green motion but I chose to ignore it and booked anyway and had no complaints other than I had some difficulty locating the transfer pick up point, now I know it it's simple and more convenient than going to the on site rental companies. Turn left outside of the airport and walk 50 metres under cover to the pick up point and wait for a Mercedes people carrier with their logo on it to take you a short drive to their office, simple! Great car, clean, all efficient.”

Helpful Report

Posted 5 years ago

“very unprofessional and rude. most unhelpful "customer service" ever received. Would rate 0/5 stars if it were possible. We arrived at the car rental to find the store unattended. Called the number on the window and was advised to wait. They asked a £1500 deposit as minimum which was ridiculous for the car we were hiring. (Same car rented with Sixt the deposit is £300) their attitude towards this was absolutely appalling. Was basically take it or leave it we don't care. There was a discrepancy with information emailed to us and the attendant literally printed out the terms and conditions and said no this is what we go by read it. There was no attempt at trying to assist us in finding an alternative solution. To top things off besides the delay and the rude behavior the car we hired was supposed to be a VW Golf, however what we got was Vauxhall that wasn't even cleaned, it had gone from one customer straight to us. I don't believe they even a VW in their fleet, upon returning the vehicle we saw other customers return their Vauxhalls and Skoda's not a VW in sight. Would not rent again.”

Helpful Report

Posted 5 years ago

“Green Motion East Midlands Airport absolutely fantastic. Ron who looked after us there was professional, courteous and made the whole experience of hiring a car so easy. We have used numerous car hire companies over the years but we can now say.... Green Motion are the best and will continue to use them. The price was brilliant and we were extremely happy with our hire car.”

Helpful Report

Posted 5 years ago

“I hardly ever leave reviews, but Green Motion was so poor that I feel others should be warned. Green Motion Edgware Road office staff are inattentive, unfriendly, standoffish, arrogant and clearly in the wrong jobs. As other drivers say here and on other forums, the company requires all sorts of documents you would not normally expect (I hire cars regularly in all sorts of locations and countries, so I kind of know what to expect). Paperwork was lousy, e.g. incorrect DVL number or driver address in the contract, etc. I asked whether the car could be provided with a full tank but was told it would need to be whatever was available. In the end, the car was provided with a part-full tank. You are required to return the same amount which is not exactly easy. If you return less, they will charge you a hefty fee. If you return more, tough luck - you lose! It's there in the small print, but just not a nice, ethical (but rather nasty) way of doing business. You are asked for your NI number, allegedly for checking your driving license (DVL) info which is such a wrong thing to be doing! They should be asking for a "checking code" instead which allows access to the same DVL info, without a need to divulge your NI. NI number is personal and highly sensitive and given they also have all your other personal details like your ID/passport, DVL, c/c statement (required as proof of address, apparently, as if the DVL was not proof enough), your address and your phone number, this is scary stuff. How can I have any certainty my details aren't going to get into the wrong hands and get misused?! I was firmly told I would not be able to return the car earlier (unless I pay), full stop. There's a steep admin fee for every instance of any other correspondence or fines that me come through to them after the rental, so watch out. Generally, you just constantly need to watch out in order not to be caught out, otherwise you pay dear. What a nasty business model that is. On return the car is inspected with a torch light, so make sure you do exactly the same and very thoroughly at the start of your rental to avoid nasty surprises (e.g. getting charged for damage you did not cause). Taking photos of all damage (even the smallest scratches) at the start, irrespective of whether it was marked on the report or not, is a good idea. In my case, the check-out was in a dark underground parking lot so not excatly easy to see all damage... No damage was found on my return, but over 3 days later I am still waiting for my £1,205 deposit to be unblocked. It's no small change, you know, but apparently, it'll take some 7 days to have my funds available! Last night I checked with my bank and Green Motion was still blocking the funds. Isn't it shocking in this day and time when most banking transactions are instantaneous? (BTW, it is virtually impossible to get through on the phone; When I called rentalcars.com through which I rented, they also couldn't get through!) To sum up - very bad customer service, unfriendly policies, lots of additional charges and generally an impression they just want to catch you out.. All in all, a very bad experience indeed. I will never use Green Motion again!”

Helpful Report

Posted 5 years ago

“Hired car via Expedia after booking flight to Glasgow. Seemed reasonable price but then hit with huge insurance charges on picking up the car. I had a problem with the car and on returning it to the office I filled out a detailed report on the problem. The office staff said they could do nothing about the issue as the manager was not in. Asked to leave email and phone number. Have had no response despite filling in review automatically requested by the company!! Customer service nonexistent. AVOID THIS COMPANY !”

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Posted 5 years ago

“Worst car rental experience of my life. Tried to sell me more insurance that i didnt need. After constant back and forth they turned rude ! I ended up walking away. Green motion and Rentalcars.com did absolutely nothing other than steal my hard earned money. Both companies rude and ignorant. Do not deal with either of these people. They are the worst. The absolute worst !”

Helpful Report

Posted 5 years ago

“Green Motion Glasgow, Scotland--NOT Recommended. First, I waited an hour to get picked up from the airport, and then I haggled for an hour over the rental price...which I thought I had prepaid. Green Motion rental clerks are paid a commission to hard sell overpriced insurance to unsuspecting customers. They use intimidating language that makes an unwary customer very nervous about not paying the extra charges. PLEASE check with your bank/credit card company that you used to book the car! Many of them will cover you for an overseas rental so you DO NOT have to buy the collision damage waiver (CDW). CDW sounds like you're covered for any damages, right? No, you will have to put down a hefty deposit of 1200 pounds or more and any damages will come out of that--even if you weren't at fault. By email I was quoted 6 pounds CDW per day for a rental in Scotland but charged 12 pounds! I challenged it and after several shaky excuses, they finally claimed the double charge was needed because I had a navigation system in the car. I was greatly overcharged for a broken side mirror and some scratches left by someone parked next to me. The damage "Service Fee" for writing up the damages receipt was 75 pounds more! My ten day rental, including damages, wound up costing about $1130 for a little Toyota Yaris. I recommend you do not rent from this company. Green Motion Glasgow, Scotland”

Helpful Report

Posted 5 years ago

“Absolute thieves and crooks sums these fraudsters up. We had our car hire booked at Corfu airport, unfortunately our flight was diverted due to bad weather. Unbeknown to us, if you don’t arrive to pick up your car within 2 hours of your scheduled booking they cancel on you! We along with a sizeable number of the flight found out that we all had to pay “upgrade” fees as our original cars had been released. This more than doubled the price for the week and we ended up with the same car, a VW up! They had us over a barrel as we’d already paid, despite me and all the guests losing our tempers, they were stone cold fraudsters who’d done this before. I would pay double to use anyone else but these utter thieving scumbags”

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Posted 5 years ago

“I was physicaly and verbally assaulted by Greenmotion employees at Amsterdam when I complained for some of their policies. Ofcourse I went straight to the police”

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Posted 5 years ago

“As I was collecting my car, the staff told me that I would be able to receive the refund for all my bus tickets to and fro Heathrow Airport using HotelHoppa bus service. The refund would be done via email and would cover two ways. However, when I tried to do so after the return of my car, I was disappointed to find out that their policy was to refund two tickets (two-way) out of the six tickets my family and I took. They emailed me saying they can do a refund of half my tickets as a gesture of goodwill. However, this is different from what was communicated to me by the staff of Green Motion, as well as the booking confirmation email in the fine prints. When I raised this to Green Motion, they ignored this part although I had screenshotted the email and even highlighted the fine prints. This is an obvious discrepancy and they refused to acknowledge it. Additionally, when I returned the car, there was another issue. Upon receiving the car, the damage report showed that there were scratches at the front and rear of the car. However, the report did not indicate which side the scratches were. When we returned the car, they forcibly insisted to claim our excess for the scratches, claiming that it was on a different side of the car. When asked where the ‘initial scratch’ the staff was referring to, he could not find it and insisted it was on the other side. We were in a rush to get to the airport and they just said that we could go without any conclusion to the matter. My credit card was charged the next day. I feel it is unethical for the staff of Green Motion to charge my card as we did not have an agreement before he charged my card, and he could not find the initial scratch that he said was supposedly there. The scratch shown to us on the pictures he sent to me later on via email are the ones I saw when I picked up the car on the first day, although I do not have any photos as proof. We had no damages while using the vehicle and was careful to take good care of it. This Company is scam!! DO NOT BOOK WITH THEM EVER!”

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Posted 5 years ago

“Greenmotion Nidri Greece, excellent service as always thanks to Camilla and the team for looking after us, 100%”

Helpful Report

Posted 5 years ago

“WARNING - DO NOT USE GREEN MOTION CAR RENTAL - THIS BUSINESS IS A SCAM - YOU WILL GET STUNG COMPLETELY UN-ETHICAL BUSINESS OUT TO BILL YOU FOR DAMAGE YOU NEVER CAUSED I rented a car from Green Motion at Edinburgh Airport for the period 20 - 22nd September 2019. All seemed well. The little car was in good condition with a few minor marks on the paint all acknowledged by the person doing the vehicle handover but not recorded on the damage sheet owing to the marks being very small and not noteworthy (according to the person doing the handover). I drove the car to my Air B&B which was 17 mile journey. The car was not used again until returning to the airport on Sunday. The total journey was 34 miles and it was all by motorway or ring road. The journey was incident free and there was no chance at all that anything happened to the car. Upon retuning the vehicle to Green Motion at Edinburgh Airport the person inspecting the vehicle seemed to be taking their time especially around the rear kerb side wheel. He inspected the whole car with a fine tooth comb - much more diligently than they had done at pick up. I immediately sensed something was up. The first inspector called for a second colleague to help and they both returned to the rear kerb side wheel. Seconds later I was summonsed to inspect the “damage” that had been found. The inspector continued to show me a slice in the tyre wall about 1/4 inch from the alloy wheel and tyre bead. He had to pull down on the razor style cut in order to make it visible. Without physically pulling on the tyre wall the cut was completely imperceptible and invisible. The only way this person could have found this cut was by knowing it was a pre-existing fault. Or worse having purposefully caused the fault himself either at the time of inspection or prior to my collecting the car. My suspicion is that this is a fault they have purposefully setup in order to repeatedly catch people out over. I was taken to the office and despite my protests they billed me £138 for a new tyre which is in itself extortionate rates. They said this included their loss of use of the vehicle for the day. When I protested my innocence and suggested the fault was pre-existing they threatened me with taking my full deposit of £1,200. I was held to ransom and had no choice but to pay the £138. I am certain this is a slick scam. And having went to the internet to check on this company of course there are myriad of reviews with similar stories of people being charged extortionate prices for damage caused during a rental that people are denying ever happened and usually has been pre-exisiting damage. The whole process was very well prepared to argue their case. Upon protesting your innocence the clerk behind the desk has various aids to hand to raise and demonstrate that you have signed up to contract conditions, that you inspected the car and signed it was free of damage upon collection. They also capitalise on the fact that you are most likely under time pressure to catch a flight and therefore not in a position to hang about and argue your case. The whole process from start to finish is very well planned to relieve you of many times more than your original rental cost. And in my case the damage done to the tyre wall was absolutely caused purposefully by the likes of a razor blade specifically in order to make it invisible to all but the person who caused it. Had a tyre been damaged during road use the damage would certainly have been in the tread area closer to the road and not on the edge of the alloy rim. Had the tyre succumbed damage in this area the alloy rim would certainly also have been damaged at the same time. I do not believe for one minute especially having read the accounts from others that this damage was caused during my rental. There are even articles in the press (Guardian) calling out this firm and warning people of the reports of it being a potential scam set up to focus on billing people for damage they did not cause. Be warned and avoid this company at all costs. I actually rented through “Affordable Car Hire” who chose Green Motion as the supplier. You wouldn’t know you are working with Green Motion until you receive your rental voucher where they are named as the supplier. I highly discourage using this company and hope someday someone manages to bring them to rights for this unethical abuse of customers. https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills https://www.theguardian.com/money/2017/oct/28/green-motion-hire-car-rental-damage-charges”

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Posted 5 years ago

“Shocking services. I booked with edreams for the unlimited millage, with insurance so that I didn't have to bother with deposits when collecting the car. Upon collection, they demanded€1400 deposit as the insurance was a 3rd part insurance and not with Green Motion. The unlimited mileage was capped at 85 miles per day. I booked a salon car, they tried to give me a mini copper. Then when I did get a large car, it had no petrol. I was told to bring it back empty! They directed me to a petrol station, which turned out had been closed for the past 3 months. Then I bearly made it to the next petrol station. A total nightmare, and I would never use eith of these companies again.”

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Posted 5 years ago

“Beware of Green Motion London City airport. They accused me of the smallest possible scuff on a wheel, which I hadn't caused but was hardly noticeable anyway and could be buffed out as hadn't scratched the surface. They took £160.00 from my deposit then refused to give me a second hire car unless I upgraded and paid a further £240.00 for 8 days on top of what I had already paid. I am taking this further as it amounts to theft. They are scammers, dont touch them!”

Helpful Report

Posted 5 years ago

“I hired a car from London City airport(location way off from the airport). When I returned the car, I was told I'd have to pay for very small almost invisible scratch on alloy wheel. Ironically, checking the wheels for scratches was omitted during collection. Even though the scratch looks old, I was charged £160. This company is a scam. Avoid them. The cheap prices are used to hoick people in.”

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Posted 5 years ago

“Didn’t have a credit card so insisted I paid 45 pounds a day for insurance, only on the website they charge 32 for a day. 32 pounds for one day car insurance is incredible. Spoke to them about this and they didn’t care said I have to pay or cancel my booking which was too late for them to refund me anything. Green motion should rename to greedy motion. BUDGET CAR HIRE WERE FANTASTIC”

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Posted 5 years ago

“You get what you pay for. I chose Green Motion because it was a few Euros cheaper, and I regret it. The first and last time I rent a car with them, the whole experience was a disaster: - I got a €40 parking ticket and Green Motion charged me €72 for administration fees. This is 4x more than any other rental car company. Even though the ticket stated I had 10 working days to claim, Green Motion simply charged my credit card for €112 before I knew about it. - The car was in very bad condition, full of scratches. It took me 1/2 hour to check previous damages an add them to the report. - At the counter, the staff of Green Motion tried to change the conditions stated in the contract when I booked the car with Autoeurope.com. They tried to lower the insurance coverage that was written on my contract. Staff was very rude. Bottom line: stay away from Green Motion. I rent cars every month, and this is by far the most unprofessional service I’ve seen.”

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Posted 5 years ago

“We have very often rented cars, and in many places, but we have NEVER encountered a rental agency as exploitative and unpleasant as Green Motion in Bristol. For us the primary issue was their unheard of ‘fine print’ policy concerning the use of debit and credit cards that more than doubled the cost of our rental, but several smaller things also made clear the kind of business we were dealing with. First, the pickup directions, while offering a shuttle, suggested that they were only a 5 minute walk from the the terminal. Not true: at least 15 minutes, and with the need to cross a very busy street with no pedestrian crossing. Second, a verbal assurance, concerning their untypical fuel return policy that anything over one-fourth full, on the car they supplied, would be fine, followed by a 10 GBP surcharge when the tank was returned under half full. And third, a long delay waiting for the shuttle return to the airport: we were kept waiting almost 15 minutes with many people who had been there even longer. Most of those people were crowding inside a tiny hall to escape the rain, but there were so many people waiting and the hall so small, that we were among an overflow forced to stand in the rain while waiting for the shuttle. But the worst part was their credit/debit card policy. They do ‘accept’ debit cards, but only if one pays a mandatory 18 GBP extra each day for insurance against the deposit. We have our own annual excess insurance, but this was not seen as acceptible: the 18 GBP daily additional charge was not for excess insurance. Almost every other rental company does accept debit cards with no extra charges. But we have a credit card also, just in case. However it is Green Motion’s policy only to accept credit cards more than TWO MONTHS away from their expiration date (our bank sends new ones two weeks before expiration). Therefore we could not use our valid crediti card to avoid their doubling of the rental cost. We called our bank, a subsidiary of HSBC, and they were incredulous about Green Motion’s policy. We are in contact with their VISA department to learn if it is even legal for Green Motion to claim to accept credit cards when they do not honor the expiration date. Beware Green Motion car hire!”

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Posted 5 years ago

“Appaling waiting times of 2hours everytime we picked up a car. Claimed they didnt know anything when we accodentally left an otem in their car. Appaling response to email or phonecalls with staff providing conflicting information. I would never use them again!”

Helpful Report

Posted 5 years ago

Green Motion is rated 2.9 based on 1,352 reviews