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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
PLEASE DO NOT RENT FROM THIS COMPANY!!! It’s a complete scam—they will find a scratch on your car and even if you didn’t make it they will charge you!! We rented a car in London for $800 and ended up paying almost double fir bogus charges. BEWARE!!!!
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Posted 3 years ago
I pre booked a car with green motion for£130. When I got there was told it was£144. Then I was told because I had an early flight it would be an additional £144.I then told them I would not be taking the car because there were trying to RIP me off. So they told me I won't be getting my money back. I will be taking them to court for the return of my money and damages incurred having to find another car. DONT TOUCH THEM WITH A BARGPOLE THEY WILL RIP YOU OFF. Do what I should have done and read all the reviews.
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Posted 3 years ago
Abysmal. Complete scam. Lure you in with cheap prices, and nail you with extra charges for the tiniest, most insignificant damage imaginable. Even though I had a full video of the entire car, they found a tiny nick (
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Posted 3 years ago
I rented a car for two days at Gatwick and was told I needed the “extra insurance” because I needed to drop off before they opened at 7 am and would be responsible if someone backed into the car between dropping off and when office opened at 7. I paid approximately $60 for the two days. I had a flat tire (no spare in trunk) and was required to call the telephone number listed on the contact. It took 5 hours for the service truck to arrive. I had to pay for a new tire ($90). Damaged tires are not covered on the extra insurance.
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Posted 3 years ago
Horrendous. READ, READ the various articles and investigations. The company fails to record incredibly minor existing damage, then charge you for this on return. When I attempted to challenge this I was physically ejected from the office. I’ve had to file a police report in an attempt to resolve this blatant fraud and assault.
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Posted 3 years ago
Worst experience of my rental exp,I booked on line with Expedia, the total cost with taxes and fees was $154.79 I pay , were to pick up the car at greenmotion in foral and for my surprise and disgusting the told me that the total price was $740.00 what a Thief!! The don’t accept my own car ins and want to charge $120.00per Day! I have my own SunPass,but they insisted I have to pay another 12.99 Per Day! Que ladrones!! Im putting a complaint on the BBB,Another to the consumers protection Agency and another more, people please take the time to take this abuse and your complaints to this agencies,is the only way to make them being exposed and hopefully eliminating from the market.
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Posted 3 years ago
Really poor company. Quote a cheap price but then try charge you for old damage etc. You are much better off paying slightly more and going for a reputable company - it will save you a lot of money and hassle. Check out other reviews on them and it will tell you all you need to know!
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Posted 3 years ago
Shocking customer service when Parking Eye give you a fine for overstaying the free parking 30 minute time - no staff tell you or advise you and you’re displaying a valid disabled badge - and the reason you’re delayed is because of their processes taking beyond 30 mins - then they refuse to intervene as it’s between Parking Eye and the vehicle registered keeper Will never use again I feel scammed
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Posted 3 years ago
I paid twice for a rental car rental in UK at Liverpool airport. Had to book Green motion because no other companies on offer on Rental Cars site. I paid €369 on Rentalcars online and chose not to take extra insurance. On collecting the car I handed over my Visa gold débit card for the deposit and was told they needed a credit card. I don't possess one. Initially it was £50 per day extra then they reduced it to £45, so £450 extra. Either I paid it or didn't get the car. No other REPUTABLE car rental company is as high handed. I resent paying over £800 for a rental car. Totally inacceptable. I will never hire with Green motion again. Avoid at all costs if you don't want to be ripped off.
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Posted 3 years ago
Picked up a car from Edinburgh airport. My experience was fine but the person behind the desk was sooooooo rude to the customer ahead of me. And he ended up paying almost £200 more because he didn’t have a credit card. In 2 minds whether to use them again Not cheap. Not expensive. Car was fine
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Posted 3 years ago
Green Motion took my money twice. One time per RentalCar App and second time in the office when I wanted to take car for longer time. In e-mail they wroted me that will be cost +68 EUR, then I called because it was not clear until which hour this should to cost. Guy on the phone said "Come to us and we will arrange everything". Yeah, I came to the Lithuania and they said I must to pay 220 EUR!!! So I paid 47 for GreenMotion by RentalCar and 220 EUR for GreenMotion in the office because they lied that It's not possible to rent car without full insurance. Just after at the same day I saw that if I had rent car by RentalCar again then I will pay just about 150 EUR for one week. So 270 EUR for one week in Lithuania. I readed so many bad comments at google and facebook about Green Motion! NEVER EVER AGAIN
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Posted 3 years ago
Do not trust the underhand, money-grabbing methods of Green Motion. As per normal for car rental companies, I was offered the extra insurance what they called 'a cost reduction package' I explicitly stated that I did not require this. I had already pre-paid £254.62. I certainly was not going to pay an extra £224.50 for insurance that I did not require. Immediately after stating that I definitely did not want to pay the extra money, the salesclerk said that he just needed to swipe my card to take a deposit which is normal course of action, so I did not hesitate to sign. Upon returning the vehicle I waited for the deposit to be returned but 3 weeks later it had not been returned so I contacted customer services who told me that I would not be getting my money returned as this was a fee for extra insurance. The extra insurance that I declined! They fraudulently took this money and refused to return it. They are a despicable and unethical company, avoid at all costs unless you want to be ripped off.
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Posted 3 years ago
I received great service The staff at the Gatwick branch were friendly, efficient and professional Of course there is an element of up selling once you arrive But other than that , overall, the service I received was excellent in regards to the amount I paid I feel that they are working towards eliminating those issues and poor reviews that had been highlighted on social media regarding their previous, negative, practices that was adopted by the company in the past
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Posted 3 years ago
So far so good
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Posted 3 years ago
I just used this company at Stansted Airport. Great car, great service. I payed the premium price for fully comprehensive package so zero excess. Not one problem. It seems to me most people take out the cheapest package, damage the car and complain. I will be using Green Motion again in a few weeks. So let’s see if I get the same great service. Hint, don’t be tight, always pay a little extra at any rental car company to save on future costs due to damage.
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Posted 3 years ago
I AM DEALING WITH GREEMOTION SINCE 2017 , THEY ARE ONE OF THE TOP 5 I LIKE TO RENT CAR FROM
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Posted 3 years ago
After reading all the bad reviews I thought It can't be that bad. It is!! Please stay away. Spend a little more money and go to a recommended Car Rental Company. They were charging me £300 for 2 day hire of a Fiat 500. Unbelievable. Fraud.
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Posted 3 years ago
I paid for car rental in advance through Easyjet with my husband named as driver. I always do the booking and my husband does the driving. When we arrived at Glasgow airport to pick up the car, the firm insisted my husband had to pay using a Mastercard. He did not have one with him as always uses his debit card so the company said we had reneged on the deal as we hadn’t read the small print and weren’t eligible for a refund. We had to hire a car from another company. Do not use this firm!
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Posted 3 years ago
If I could give zero stars I would. This is hands down the worst car hire company I have ever used. There is no number to call and speak to anybody. I had an accident and have been passed from person to person with no accountability and no clarity on the process. I am still waiting for a resolution. I do not recommend anybody use this company.
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Posted 3 years ago
Do not rent a car from this company! We rented a vehicle for two weeks in England and although the associate who helped us check in was lovely, upon return of a car, we were charged $460 for some made up scratches. We took pictures to prove and we are refusing to pay. But it’s just not worth your time or energy!! Look at the pictures—do you see damage?
Green Motion 1 star review on 10th August 2022 Green Motion 1 star review on 10th August 2022 Green Motion 1 star review on 10th August 2022 Green Motion 1 star review on 10th August 2022
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Posted 3 years ago
Green Motion is rated 2.9 based on 1,385 reviews