Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,352 Reviews

49 %

of reviewers recommend Green Motion

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Metrics

2.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used the Liverpool dowtown UK branch, and found the staff there very obliging. Had no problems on return and would use them again.”

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Posted 3 years ago

“The service was quick and the quality of the car was very good. We recommend Green Motion to all new customers.”

Green Motion 5 star review on 3rd August 2022

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Posted 3 years ago

“Good cars , good staff, good all things, thanks green motion”

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Posted 3 years ago

“Great service from pickup at Glasgow Airport to return of the car”

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Posted 3 years ago

“Fast and professional handling”

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Posted 3 years ago

“Overall a great experience. Car was fantastic and I was happy with the friendly service from the guys at Heathrow. Location of the office was a bit annoying to get to but the free bus to the airport is helpful. It was lucky I asked about my GPS inclusion in the office as they had originally allocated me a car without it. This then delayed me and the other customers waiting in line as they had to find me a suitable car. Staff were apologetic and advised they were fairly new. I took the full insurance option and found the cost was great in comparison to others. Will definitely use again.”

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Posted 3 years ago

“Cercano al aeropuerto, hay que llamarlos, buen servicio y rápidos.”

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Posted 3 years ago

“perfect organization, clean and sanitized safe vehicles. A joy to travel with them”

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Posted 3 years ago

“We hired a car through them in Cyprus. Excellent pick up and drop off from the airport. Staff were friendly and informative, no issues whatsoever.”

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Posted 3 years ago

“We had an excellent experience with Green Motion. The pick up and drop off was excellent, fast and efficient. The only reason I give 4/5 was that the economy car we got should have been in a smaller category as the size was very small. I will use this company again. Thanks”

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Posted 3 years ago

“It has been 3 weeks and i didnt recieve my refund”

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Posted 3 years ago

“The local office in Sarajevo is very good and the owner is well accommodating. The main company you just can’t reach them.”

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Posted 3 years ago

“The office itself was unpleasant but the guys were very helpful, patient and prepared. The car was nice.”

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Posted 3 years ago

“DO NOT BOOK WITH GREEN MOTION!!!!!!!!!!!!!!! SPEND THE EXTRA MONEY AND GO WITH A BETTER RENTAL COMPANY! Upon our arrival at the airport, we realized that this hire car was located not at the airport, but a $20 cab fair to a random hotel. We waited outside in the cold for an hour to get to the window. Getting the car took a LARGE amount of time. We were not given the car that we booked. We were given an automatic car that cost us $20/per day extra. When we got the car (the only van they had) it was completely smashed up. When we tried to trade it for another car, they informed us they didn't have any vans left. We were basically stuck with it. The van had no satellite navigation and within an hour a check engine light came on. We arrived at our destination, over two hours away and phoned them about the van. We could get NO ONE on the phone. We lost an entire next day of our vacation trying to get someone on the phone or to answer an email. That is their solution, email someone. We had a road side service come and check the van and said it wasn't safe or driveable. Since this company is singularly owned, we couldn't just take it to the closest place, we had to take it all the way back down to London ( pay for the gas of course) and get another van. This van didn't have the scrapes and dents, but it also didn't have central locking. We had to tie the back door hatch with a rope in the back down every time we parked the car. It was absolutely ludicrous. We drove 1500 miles and the thing is, if we'd broken down 10 hours away, we'd still have to have the car towed back down there to get another one. What kind of company operates like this or doesn’t inform their clients that? The complaints department is blatantly ignoring our emails and we're a week out. SPEND THE EXTRA MONEY AND GO WITH ANYONE OTHER THAN GREEN MOTION! It is not worth it to deal with this budget company. Lesson learned and I hope that you can listen to our mistakes and NOT BOOK WITH GREEN MOTION”

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Posted 3 years ago

“I don't normally give feedback to companies, but this time, I cannot stay quiet. I received the most appalling service from Green Motion and want other people to be aware of this and stay away from this company if they don't want to be scammed of money. I booked a car from a third party site, checked in online to speed up the process. Bought the full insurance at the time of booking the car, it costed £50. The documents I was advised to bring with me were the drivers license and ID. I also knew I would need a credit card that is in my name, is valid and has enough funds, which is what I had. On the day of car collection, our plane was delayed by 1 hour. We get there at midnight, tired, we still had about 1 hour drive to the destination. I provided the requested documents at the check in, and the woman tells me my card is expired, it has to be valid for at least 6 months from the pick up date, so I won’t have a car unless I pay €250 for Green Motion full insurance, and €50 deposit. And to do that, I can then use my debit card. I was very surprised by this, because no such requirement was listed on the website where I booked the car from and all the terms and conditions only refer to the name and limit and where there is a mention on "valid", there is no specific term in months. The best thing was, Green Motion T&Cs state that you should refer to the third party T&Cs if you booked through a third party vendor. Anyway I paid that amount, because I needed the car and at midnight, there was no other place to go to to get a different car. That Green Motion representative then tells me how good it was that I provided my flight number, as she would have cancelled my booking altogether because I was late and charged me a late pick up fee, as if it was my fault that the plane was delayed. Finally, I booked a small car, specifically chose a small car, and got a huge one instead. When I asked for a small one, I was laughed at and told they don't do small cars. Probably hoping that I would damage it, so they could collect more money from me. This happened on the 28th June 2022, I formally complained to them on the 1st July. I only received 2 responses, where they did not try to come to any resolution, the last one was on the 18th June. They have stopped acknowledging my requests for the update of my complaint and I am pretty sure they are going to keep the money they scammed off me. Furthermore, they are not part of any association, so you won't be able to take your complaint any further. Everyone who can see this post, please be careful when booking cars online from third party vendors and please stay away from Green Motion as they are not an honest company and will try to scam you as best as they can. When I booked online, I didn't know which company I was booked with until I paid, so if you do get that, cancel immediately. Or best go through another rental company directly.”

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Posted 3 years ago

“The booking was very straightforward and was the best price found.”

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Posted 3 years ago

“Appreciate phone support to answer my questions in tandem with web site ease. Most other companies have only digital contact points.”

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Posted 3 years ago

“This company is terrible!! Beware!! I requested and paid for added insurance and specifically asked if everything was covered, sales person said the only thing I would be responsible for was the $200.00 deductible that was already held on my card. Upon leaving the parking lot TPMS came on, thinking was just adjusting to ambient temperature we just added some air, next day tire was flat. Then my fault I hit the curb damaging other tire. I was mad because it was my fault and I will likely be losing 200.00. When I turned the car in, the lot attendant goes over the car on his knees looking for any damage he can find and that is not an exaggeration. I mention both the flat tire and other tire damage knowing my $200.00 is gone. Then the salesperson inside tells me the insurance does NOT cover tires and glass damage and I am billed $1200.00. Before you rent from here just do a little google search. The third website that comes up https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills This company needs to be run out of business. My goal now is to make them lose more money than they took from me by doing as many bad reviews as I can.”

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Posted 3 years ago

“I used the Bucharest airport branch, the staff were very nice, gave me a free upgrade and helped me deal with a parking ticket.”

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Posted 3 years ago

“Avoid Green Motion at all costs. This company's business model is a scam. Maybe it's because they have very poor economic indicators but maybe it's just because they have such a business model”

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Posted 3 years ago

Green Motion is rated 2.9 based on 1,352 reviews