Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,352 Reviews

49 %

of reviewers recommend Green Motion

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Metrics

2.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Green Motion at all costs. This company's business model is a scam. They trick customers into claiming responsibility for damage that they are not responsible for. My wife and I traveled to Scotland for our ten year wedding anniversary (her first time to travel internationally) and after long flights we arrived at Green Motion only to be welcomed by the worst scam that I have ever fallen for. As of now we are out nearly $5,000 because of mechanical damage that they tried to pin on us. The car broke down literally 5 minutes within leaving the facility. We never received another car but were left without transportation in a foreign country and $5,000 out of our pocket. It is not worth it. Please spend the money to go with a reputable rental company, I wish I had. Additionally, they refuse to contact me. It took 7 weeks for me to get any information from them, and they refused to give me an invoice or any proof that the driver was at fault. I did finally get some documentation 2 months later after filing a complaint with the parent company, but still no one is willing to admit that they took advantage of me. It is without a doubt a scam. I am currently seeking legal advice on how to hold them accountable.”

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Posted 3 years ago

“The car was in a good state. The staff was friendly and direct to the point. We have not been pestered with suggestions for additional expenses. The bay seat and the booster seat I requested were in good enough state. I don’t rent cars very often, but in 2022 I would expect that all cars have 2 usb charging points. Since you call yourself Green Motion, you should propose electric cars in your roster, big and small (Renault Zoe), especially in the islands, where electric cars make total sense since there aren’t so many km to wander. You could provide charging points in strategic locations, and that’s it.”

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Posted 3 years ago

“The price of the car was great and the staff were friendly. I loved the ability to make a carbon offset contribution (one of my main reasons for using you); however would have liked to be able to make a larger payment for this so would suggest a range of offset payments.”

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Posted 3 years ago

“A word of caution to renters who have children. We specifically chose green motion as we needed car seats for our 2 year and 2 month old. We sent 2 emails to the office to make sure that the seats were available and in adequate state, of which we we assured that there would be no problem as I had read some bad reviews of other rental companies in the UK. When we arrived the process of getting the car was easy enough and staff seemed quite helpful. Then the car seats came out- of which I can only describe as health and safety disaster- they we covered in spore mould and dust, the seat for my 2 month old had no support cushioning and filthy. My wife checked all seats and they were all in the same condition. After refusing to take these seats staff just basically left us to 'get on with it' after spending an hour there a member of staff offered to give us his babies car seat saying that the rental company 'did not care about our situation' While thankful to him we should of have never have been left in this situation. Staff were ill equipped to deal with, when I asked for a name and number of manager in charge I was told I should just leave a review and that nothing could be done for me now. So here is my review- Green motion you left in a state which comprised the safety of my children- disgusting and left my wife in very anxious/ stressed state. I do expect someone to get back to me and I sincerely hope that you do better to take care of children needs in the future.”

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Posted 3 years ago

“Best costumer service”

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Posted 3 years ago

“I collected a clean, very low mileage car exactly as expected and both pick-up plus drop-off were easy, efficient and speedy. My car was only a tiny Fiat 500 but that's what I booked. What I did appreciate was polite, respectful and friendly staff. Additionally, as the hire depot is remote from the airport, I appreciated a rapid bus that dropped me off right at the entrance doors to LTN airport, very late-for-check-in friendly! I'm sure I shall be using you again.”

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Posted 3 years ago

“efficient, van was new and very clean, price was great and as advertised.”

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Posted 3 years ago

“friendly staff at the holiday inn leicester branch. good price. definitely use them again”

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Posted 3 years ago

“The pick up service took a really long time. It seems many international flights come in during the morning so it took over 90 minutes causing us to miss our reservation at Blue Lagoon. BL let us in anyway, fortunately, as I called to advise them. There was no one there in the afternoon when we returned the car so it was fast and easy. Pricing was good. We loved being able to drive a manual transmission again! The car worked great.”

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Posted 3 years ago

“Fast pick up rental service, upgraded car, helpful people at the counter, good rental prize. That was my first experience with this company and I’m very satisfied with their service.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“After my first experience with the Green Motion, I found that their business is build in an unfair and impudent manner. This is the only car enterprise which is trying to rip off their clients on anything possible. I was late for 1 hour and 30 minutes for my car collection and when I arrived, the counter staff told me that I have to pay additional €40 because they gave away my car to someone else. I mean I could understand if it actually was the case but I saw may similar cars to the one I booked were standing in the parking slot. Clearly he was lying to me and adhering to the Terms and conditions of the company in order to rip off additional €40 from my pocket. The staff was very arrogant and impolite and almost laughing on me when I tried to explain why I was late. I will never recommend Green Motion as their business is build just on trying to get as much money on anything as possible.”

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Posted 3 years ago

“very professional employees, quick and easy car rental. It is very easy to return the car. I recommend this company.”

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Posted 3 years ago

“Staff friendly patient , was busy but pick up and drop off seamless just make sure you have credit card to pay”

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Posted 3 years ago

“It was quick to get the car and it was driven to us. The price was good and the car was good, so everything was good. Thank You”

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Posted 3 years ago

“Picking the car and returning worked very well, very fast and easy for me. I was very pleased. But one annoying thing happened: I signed 8/8 full tank, but then I realized the car was just 7/8 full. My complaint was settled in the way I suggested. I returned the car with the same tank level as I received it, 7/8 full. All in all, despite the little tank problem, I would anytime recommend Green Motion car rentals. Rental at Arlanda Airport, Sweden, EU”

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Posted 3 years ago

“Shame some of the GreenMotion offices have earned such poor reviews. My experience in Bristol was excellent – thoroughly professional service, acceptance of my third-party insurance (bought online while I was booking the car), sensible advice on their own insurance (but no pressure), excellent near-new car, rapid and professional post-processing of the booking. I would certainly use the Bristol office again!”

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Posted 3 years ago

“Great service and friendly helpful lads”

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Posted 3 years ago

“Alles bestens und korrekt. Beim nächsten Mal wieder 👍”

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Posted 3 years ago

“The proced Car rental did not take much time.. the procedure went smoothly. I rented a Nissan Qashqai..but upon delivery they gave me a replacement car (Opel) that was not at the same level and said that they do not have any Qashqai car. Why put an ad for a different car when you don't already have the car . There is no credibility”

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Posted 3 years ago

Green Motion is rated 2.9 based on 1,352 reviews