“This company is terrible!! Beware!! I requested and paid for added insurance and specifically asked if everything was covered, sales person said the only thing I would be responsible for was the $200.00 deductible that was already held on my card. Upon leaving the parking lot TPMS came on, thinking was just adjusting to ambient temperature we just added some air, next day tire was flat.
Then my fault I hit the curb damaging other tire. I was mad because it was my fault and I will likely be losing 200.00. When I turned the car in, the lot attendant goes over the car on his knees looking for any damage he can find and that is not an exaggeration. I mention both the flat tire and other tire damage knowing my $200.00 is gone. Then the salesperson inside tells me the insurance does NOT cover tires and glass damage and I am billed $1200.00.
Before you rent from here just do a little google search. The third website that comes up
https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills
This company needs to be run out of business. My goal now is to make them lose more money than they took from me by doing as many bad reviews as I can.”
“Avoid Green Motion at all costs.
This company's business model is a scam.
Maybe it's because they have very poor economic indicators but maybe it's just because they have such a business model”
“Avoid Green Motion at all costs. This company's business model is a scam. They trick customers into claiming responsibility for damage that they are not responsible for. My wife and I traveled to Scotland for our ten year wedding anniversary (her first time to travel internationally) and after long flights we arrived at Green Motion only to be welcomed by the worst scam that I have ever fallen for. As of now we are out nearly $5,000 because of mechanical damage that they tried to pin on us. The car broke down literally 5 minutes within leaving the facility. We never received another car but were left without transportation in a foreign country and $5,000 out of our pocket. It is not worth it. Please spend the money to go with a reputable rental company, I wish I had. Additionally, they refuse to contact me. It took 7 weeks for me to get any information from them, and they refused to give me an invoice or any proof that the driver was at fault. I did finally get some documentation 2 months later after filing a complaint with the parent company, but still no one is willing to admit that they took advantage of me. It is without a doubt a scam. I am currently seeking legal advice on how to hold them accountable.”
“The car was in a good state. The staff was friendly and direct to the point. We have not been pestered with suggestions for additional expenses.
The bay seat and the booster seat I requested were in good enough state.
I don’t rent cars very often, but in 2022 I would expect that all cars have 2 usb charging points.
Since you call yourself Green Motion, you should propose electric cars in your roster, big and small (Renault Zoe), especially in the islands, where electric cars make total sense since there aren’t so many km to wander. You could provide charging points in strategic locations, and that’s it.”
“The price of the car was great and the staff were friendly. I loved the ability to make a carbon offset contribution (one of my main reasons for using you); however would have liked to be able to make a larger payment for this so would suggest a range of offset payments.”
“A word of caution to renters who have children. We specifically chose green motion as we needed car seats for our 2 year and 2 month old. We sent 2 emails to the office to make sure that the seats were available and in adequate state, of which we we assured that there would be no problem as I had read some bad reviews of other rental companies in the UK. When we arrived the process of getting the car was easy enough and staff seemed quite helpful. Then the car seats came out- of which I can only describe as health and safety disaster- they we covered in spore mould and dust, the seat for my 2 month old had no support cushioning and filthy. My wife checked all seats and they were all in the same condition. After refusing to take these seats staff just basically left us to 'get on with it' after spending an hour there a member of staff offered to give us his babies car seat saying that the rental company 'did not care about our situation' While thankful to him we should of have never have been left in this situation. Staff were ill equipped to deal with, when I asked for a name and number of manager in charge I was told I should just leave a review and that nothing could be done for me now. So here is my review- Green motion you left in a state which comprised the safety of my children- disgusting and left my wife in very anxious/ stressed state. I do expect someone to get back to me and I sincerely hope that you do better to take care of children needs in the future.”
“I collected a clean, very low mileage car exactly as expected and both pick-up plus drop-off were easy, efficient and speedy. My car was only a tiny Fiat 500 but that's what I booked.
What I did appreciate was polite, respectful and friendly staff. Additionally, as the hire depot is remote from the airport, I appreciated a rapid bus that dropped me off right at the entrance doors to LTN airport, very late-for-check-in friendly! I'm sure I shall be using you again.”
“The pick up service took a really long time. It seems many international flights come in during the morning so it took over 90 minutes causing us to miss our reservation at Blue Lagoon. BL let us in anyway, fortunately, as I called to advise them. There was no one there in the afternoon when we returned the car so it was fast and easy. Pricing was good. We loved being able to drive a manual transmission again! The car worked great.”
“Fast pick up rental service, upgraded car, helpful people at the counter, good rental prize.
That was my first experience with this company and I’m very satisfied with their service.”
“After my first experience with the Green Motion, I found that their business is build in an unfair and impudent manner. This is the only car enterprise which is trying to rip off their clients on anything possible. I was late for 1 hour and 30 minutes for my car collection and when I arrived, the counter staff told me that I have to pay additional €40 because they gave away my car to someone else. I mean I could understand if it actually was the case but I saw may similar cars to the one I booked were standing in the parking slot. Clearly he was lying to me and adhering to the Terms and conditions of the company in order to rip off additional €40 from my pocket. The staff was very arrogant and impolite and almost laughing on me when I tried to explain why I was late. I will never recommend Green Motion as their business is build just on trying to get as much money on anything as possible.”
