“In June 2022 I rented a minivan and in July 2022 i rented a small car, each for roughly 11 days, and both from the company's central Liverpool location. Both times I received prompt, excellent and courteous service. My rental agreement was explained in full. We inspected each vehicle fully when signing it out and returning it. The vehicles were clean and everything worked.
I opted for automatic vehicles since I've not driven stick in the UK for about 20 years. Driving on the left side is difficult enough the first day without the additional issue of changing gears so I prefer to spend additional money on the automatic vehicle.
I also opted for the limited mileage as it was a cheaper option and I knew we'd be close to the total limit. The first time I was a mile over the limit and not charged. The second time I was about 60 miles over the 1100 miles limit and paid about 15 pounds extra. This was much cheaper than the unlimited mileage.
I had two minor issues with the minivan. First, the GPS monitor would no longer stick on the window since it was about 30C (86F). Second, the TPMS came on so I checked all tires and added more air. The problem was solved and the TPMS never came on again.
Upon returning one vehicle we looked closely at a small dent in one wheel trim but no photos had been taken by the company or me when I got the vehicle so there was no way to verify when the dent had happened. I had bought additional third-party insurance but was not charged by Green Motion. In future, I will remember to take photos when picking up and returning a vehicle.
In short, I'm happy with the service we received from Green Motion and will gladly use them again.”
“The staff were all brilliant. Green motion isn’t the slickest of operations especially for a late arrival. But why put mine and my friends needs first. Ensures we had a good car and avoided too much burocracy. Even on returning the car they were helpful and the process was quick and easy. I am very grateful.”
“Overall a great experience. Car was fantastic and I was happy with the friendly service from the guys at Heathrow. Location of the office was a bit annoying to get to but the free bus to the airport is helpful. It was lucky I asked about my GPS inclusion in the office as they had originally allocated me a car without it. This then delayed me and the other customers waiting in line as they had to find me a suitable car. Staff were apologetic and advised they were fairly new. I took the full insurance option and found the cost was great in comparison to others. Will definitely use again.”
“We had an excellent experience with Green Motion. The pick up and drop off was excellent, fast and efficient. The only reason I give 4/5 was that the economy car we got should have been in a smaller category as the size was very small.
I will use this company again.
Thanks”
“DO NOT BOOK WITH GREEN MOTION!!!!!!!!!!!!!!! SPEND THE EXTRA MONEY AND GO WITH A BETTER RENTAL COMPANY!
Upon our arrival at the airport, we realized that this hire car was located not at the airport, but a $20 cab fair to a random hotel. We waited outside in the cold for an hour to get to the window. Getting the car took a LARGE amount of time. We were not given the car that we booked. We were given an automatic car that cost us $20/per day extra. When we got the car (the only van they had) it was completely smashed up. When we tried to trade it for another car, they informed us they didn't have any vans left. We were basically stuck with it. The van had no satellite navigation and within an hour a check engine light came on.
We arrived at our destination, over two hours away and phoned them about the van. We could get NO ONE on the phone. We lost an entire next day of our vacation trying to get someone on the phone or to answer an email. That is their solution, email someone.
We had a road side service come and check the van and said it wasn't safe or driveable. Since this company is singularly owned, we couldn't just take it to the closest place, we had to take it all the way back down to London ( pay for the gas of course) and get another van.
This van didn't have the scrapes and dents, but it also didn't have central locking. We had to tie the back door hatch with a rope in the back down every time we parked the car. It was absolutely ludicrous.
We drove 1500 miles and the thing is, if we'd broken down 10 hours away, we'd still have to have the car towed back down there to get another one. What kind of company operates like this or doesn’t inform their clients that?
The complaints department is blatantly ignoring our emails and we're a week out.
SPEND THE EXTRA MONEY AND GO WITH ANYONE OTHER THAN GREEN MOTION! It is not worth it to deal with this budget company. Lesson learned and I hope that you can listen to our mistakes and NOT BOOK WITH GREEN MOTION”
“I don't normally give feedback to companies, but this time, I cannot stay quiet. I received the most appalling service from Green Motion and want other people to be aware of this and stay away from this company if they don't want to be scammed of money.
I booked a car from a third party site, checked in online to speed up the process. Bought the full insurance at the time of booking the car, it costed £50. The documents I was advised to bring with me were the drivers license and ID. I also knew I would need a credit card that is in my name, is valid and has enough funds, which is what I had.
On the day of car collection, our plane was delayed by 1 hour. We get there at midnight, tired, we still had about 1 hour drive to the destination.
I provided the requested documents at the check in, and the woman tells me my card is expired, it has to be valid for at least 6 months from the pick up date, so I won’t have a car unless I pay €250 for Green Motion full insurance, and €50 deposit. And to do that, I can then use my debit card. I was very surprised by this, because no such requirement was listed on the website where I booked the car from and all the terms and conditions only refer to the name and limit and where there is a mention on "valid", there is no specific term in months. The best thing was, Green Motion T&Cs state that you should refer to the third party T&Cs if you booked through a third party vendor.
Anyway I paid that amount, because I needed the car and at midnight, there was no other place to go to to get a different car.
That Green Motion representative then tells me how good it was that I provided my flight number, as she would have cancelled my booking altogether because I was late and charged me a late pick up fee, as if it was my fault that the plane was delayed.
Finally, I booked a small car, specifically chose a small car, and got a huge one instead. When I asked for a small one, I was laughed at and told they don't do small cars. Probably hoping that I would damage it, so they could collect more money from me.
This happened on the 28th June 2022, I formally complained to them on the 1st July. I only received 2 responses, where they did not try to come to any resolution, the last one was on the 18th June. They have stopped acknowledging my requests for the update of my complaint and I am pretty sure they are going to keep the money they scammed off me.
Furthermore, they are not part of any association, so you won't be able to take your complaint any further.
Everyone who can see this post, please be careful when booking cars online from third party vendors and please stay away from Green Motion as they are not an honest company and will try to scam you as best as they can. When I booked online, I didn't know which company I was booked with until I paid, so if you do get that, cancel immediately. Or best go through another rental company directly.”
