“I hired a car at Heathrow. They took a £2500 deposit because I had my own insurance, then immediately cashed it! A month later and I still haven't gotten it back.
They owe me other money for another issue and it seems I may never see it again.
As far as I can tell they do this a regular practice, since there's no way to get human contact with them.”
“Was given contradicting information, reserved on priceline was told no further payments due at pick up unless adding a driver. Was convinced to spend 283.44 more to rent the car due to surprise fees.”
“I wish I have been provided some customer service, but this was not the case. Other than trying to oversell me on an insurance and trying to convince me I HAVE to buy it, nothing else useful happened during check out. Nobody cared to explain to me London Congestion Zone and related charges. Nobody mentioned I will be assigned 60 pounds administrative fee for every SINGLE penalty, nor how I can avoid the penalties to start with. They did not manage to sell me their insurance, but screwed me over with 3 administrative charges for a 2 days rental - more than 200 pounds that could have beeb easily avoided if the agent behind the desk cared about me and my business. I wish I did not have a positive experience with this company in Miami previously, so I would have avoided them. But I learned an expensive lesson and now I know who to rent from. I just hope others won't be scammed like I was with a reasonable rental rate and outrages administrative fee for something they knew well would happen as I was driving into London and I shared this with the rental agent. In the States we can purchase toll charges in advance, in LHR they did not even mentioned it to me, nor the nice fee they charge when congestion zone charges appear on my "driving record"....”
“Staff very pleasant and helpful. Stayed after 7.00PM since fight time was changed. I would expect an airport car hire firm to have longer opening hours. Forget about the bus from the terminal. It only goes every hour. A taxi is required.”
“Pleasant and helpful staff. Pick-up and return achieved promptly. The car was exactly as expected and overall renting from Green Motion was a good experience.”
“I paid £139 to book a car online for a few days. When I got there, they took 90 minutes to even serve me and when they did they refused to actually give me a car unless I paid for the full premium reduction - this is despite having all the required information, available credit on my credit card etc. There were a lot of people in front of me having similar issues that I thought were just being unreasonable, but it turns out these guys are just crooks. I declined paying the extra insurance (an extra 300gbp) and they didn't give me the car and refused to refund my booking fee. They straight up stole my money and left me and my pregnant wife abandoned.
I wish this was an exaggeration. Don't be tempted by their cheaper booking fees, this company is a scam.”
“Hi!
I usually rent car from Green motion from Istanbul airport but last time it was expensive and especially insurance, so i am now some hesitated to rent again.
Sincerely
Elias”
“Green Motion is normally my choice based on price. Even though prices have risen due to car shortages I still got a good deal and the site manager at LHR couldn’t have been more helpful when my flight was delayed”
“Great price for a 10 day rental from Thesolonika.
Minibus waiting at airport to take us to rental office 5 mins away
Car very clean
Return also very straightforward
Only complaint was an extra charge of 25 euros because we collected after 9.00pm. Had not been made aware of this prior to arrival”
