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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Extremely friendly and helpful staff, and very happy with the upgraded car. Loved the hybrids!!! All worked out perfectly!
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Posted 3 years ago
Price was OK. Between the bus wait & the wait for the car process, it took longer to get the car than the flight from Portugal.
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Posted 3 years ago
Guzel ekip güzel hizmet
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Posted 3 years ago
Es war alles ok und problemlos!!!
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Posted 3 years ago
My only issue is having to wait for a bus for the pick up/return to the office. Depending on when you get to the bus terminal you could be waiting half an hour with 40+ people in front of you. This means a line of people getting cars..it took me longer to get the car than my actual flight from Portugal.
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Posted 3 years ago
Very easy and helpful - great hybrid car - very economic - saved us a lot of fuel money.
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Posted 3 years ago
Great car and great people friendly and helpful
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Posted 3 years ago
I booked and paid 100 euro for my car two weeks before I arrivedat luton .i then paid paid an extra 125 pounds for Insurance and another 50 pouds which I was told would be refunded ,it has be 1 month now and I havnt been refunded the 50 pound I traveled from the 19th sep to the 21st sep Jennie
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Posted 3 years ago
Good price, people friendly, everything o.k.
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Posted 3 years ago
Excellent service! I suggest to everyone, who flies trough Bergamo airport and needs some car rental. Baiba
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Posted 3 years ago
Booked via options with Easyjet, Everything went smoothly, shuttle pick up was within about 20 minutes. It’s a very short 2 minute drive to the GM pick up/drop off, easily walkable. The office is nice and welcoming, location industrial park amongst plumber and tile merchant so busy enough. Car was upgraded so pleased with that. Thought fuelling policy was a bit odd in so far you return with what was in it when you got it, so mine was just under half full. Take a screen shot of the levels / odometer when pick up/return. Likewise take pictures of the car before you leave…would I use them again? Most definitely when comparing with other hire firms and particularly on price and friendly service which was 10/10. Happily recommending
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Posted 3 years ago
Very happy with the company very professional
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Posted 3 years ago
Staff friendly and helpful. Very satisfied with the car in both rentals
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Posted 3 years ago
Excellent service both on pickup and return. The young lady,went to a lot of trouble sorting out an issue that took some time and wasn’t even a company problem . I would not hesitate recommend and use this company in the future .
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Posted 3 years ago
Very happy with pick up and drop off. Staff was so great and friendly.
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Posted 3 years ago
Swift pick up at Liverpool Airport, quick doc check and handed keys to new Kia Sportage. Perfect for my needs of getting 4 fat blokes to Lake District.
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Posted 3 years ago
Hired from heathrow for 20 days from 17th sept.Had no issues whatsoever. Staff were polite and efficient both at pick-up and drop off. Vehicle was clean and low mileage. Everything was clearly explained on the website
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Posted 3 years ago
Careful, this company is not trustful. I was scammed by them in the end of September 2022. They hid the final cost and charged me extra at arrival. Also, they don't put your credit card on hold for deposit. They will take almost 800 euros from your credit card as a deposit, which is very high, and when you take the car back they will try to find a fault that you did not make to not refund you. If you contact them to make a complaint they will ignore you. I would not recommend their service at all, they scam tourists in Greece!
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Posted 3 years ago
This company is notorious for showing you minor damage when you rent a vehicle and ask you to sign and accept it then, when you return the vehicle, claim you have caused new additional damage and immediately dedect the vastly over estimated repair cost from your security deposit. Subsequently, they never actually repair the minor damage in order to fool future customer to pay and recover the repair cost many times over. Then they never answer emails, phone calls or voice messages hoping you don't take action. I was warned they do this by two friends who got caught by this scam. Beware. Date of experience: September 24, 2022
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Posted 3 years ago
Scam. They give you cars with scratches and one paper were they are not reflected. The cars are parked in the way that the scratches are not visible ( near the fence for example). you go trusted wit the car buy when you return the car they suddenly find the scratch. We were thee at te same time returning cars and all the tree in the same situation: with " new scratches". The employee is insoportable rude, speaking without looking to your face ( maybe is the conscious) and super arrogant. He was eating in the office wich is super disgusting. The charge for the supposed scratch is 287£. I asked him please to send me a picture when they repair the scratch just to check, and he told that that they won't and the will rent again with this scratch. All a mess. Please don't rent here for your health. We went totally sad with the children and family. They destroyed our holiday.
Green Motion 1 star review on 15th October 2022 Green Motion 1 star review on 15th October 2022
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Posted 3 years ago
Green Motion is rated 2.9 based on 1,385 reviews