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Green Motion Reviews

2.9 Rating 1,379 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,379 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
All worked really fast, without any delays and problems!
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Posted 3 years ago
Very good customer service
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Posted 3 years ago
My rental experience in September 2022 with Green Motion at Heathrow was overall excellent. Customer service on pick-up and return was quick, friendly and helpful and there were no issues with payment, deposits, etc. I would definitely recommend GM and will use them again.
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Posted 3 years ago
Extremely friendly and helpful staff, and very happy with the upgraded car. Loved the hybrids!!! All worked out perfectly!
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Posted 3 years ago
Guzel ekip güzel hizmet
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Posted 3 years ago
Es war alles ok und problemlos!!!
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Posted 3 years ago
Very easy and helpful - great hybrid car - very economic - saved us a lot of fuel money.
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Posted 3 years ago
Great car and great people friendly and helpful
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Posted 3 years ago
Good price, people friendly, everything o.k.
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Posted 3 years ago
Excellent service! I suggest to everyone, who flies trough Bergamo airport and needs some car rental. Baiba
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Posted 3 years ago
Booked via options with Easyjet, Everything went smoothly, shuttle pick up was within about 20 minutes. It’s a very short 2 minute drive to the GM pick up/drop off, easily walkable. The office is nice and welcoming, location industrial park amongst plumber and tile merchant so busy enough. Car was upgraded so pleased with that. Thought fuelling policy was a bit odd in so far you return with what was in it when you got it, so mine was just under half full. Take a screen shot of the levels / odometer when pick up/return. Likewise take pictures of the car before you leave…would I use them again? Most definitely when comparing with other hire firms and particularly on price and friendly service which was 10/10. Happily recommending
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Posted 3 years ago
Very happy with the company very professional
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Posted 3 years ago
Staff friendly and helpful. Very satisfied with the car in both rentals
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Posted 3 years ago
Excellent service both on pickup and return. The young lady,went to a lot of trouble sorting out an issue that took some time and wasn’t even a company problem . I would not hesitate recommend and use this company in the future .
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Posted 3 years ago
Very happy with pick up and drop off. Staff was so great and friendly.
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Posted 3 years ago
Swift pick up at Liverpool Airport, quick doc check and handed keys to new Kia Sportage. Perfect for my needs of getting 4 fat blokes to Lake District.
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Posted 3 years ago
Hired from heathrow for 20 days from 17th sept.Had no issues whatsoever. Staff were polite and efficient both at pick-up and drop off. Vehicle was clean and low mileage. Everything was clearly explained on the website
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Posted 3 years ago
I received great service The staff at the Gatwick branch were friendly, efficient and professional Of course there is an element of up selling once you arrive But other than that , overall, the service I received was excellent in regards to the amount I paid I feel that they are working towards eliminating those issues and poor reviews that had been highlighted on social media regarding their previous, negative, practices that was adopted by the company in the past
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Posted 3 years ago
So far so good
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Posted 3 years ago
I just used this company at Stansted Airport. Great car, great service. I payed the premium price for fully comprehensive package so zero excess. Not one problem. It seems to me most people take out the cheapest package, damage the car and complain. I will be using Green Motion again in a few weeks. So let’s see if I get the same great service. Hint, don’t be tight, always pay a little extra at any rental car company to save on future costs due to damage.
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Posted 3 years ago
Green Motion is rated 2.9 based on 1,379 reviews