“Flew into terminal 4 at Heathrow and after a 14 hour flight had to catch a train to terminal 3 and then pay 10 GBP for my family of four for the Hoppa bus as there was no pick up from terminal 4 - expensive and a faff.
I have an annual policy to cover CDW/theft etc. At the rental desk I had three male members of staff all try to tell my that my policy would not be adequate in the event of loss or damage of the vehicle. Interestingly my husband was not subjected to the same intimidating tactics when he had previously collected another car from them, also refusing the extras. This meant that I was in the office for over an hour.
I have now been issued with a penalty notice charge (which I have already settled!) and Green motion want to charge me 84GBP for receiving a PCN. I understand that a fee is payable, however this to me is daylight robbery and at least twice what most companies charge.
Bus drivers and staff checking the cars in and out were lovely but this is not enough for me to ever consider booking with this company again. Avoid at all costs!”
“Juist been hit for full caution on a car returned in perfect condition out of hours, and no expaination. Avoid this company save yourself the grief. Now time to tackle with my own insurance company.”
“Unbelievable..... Birmingham international airport. Turned up last night (Feb 2nd) to pick up my car as per my reservation. Nobody was at the desk! A group of people with reservations were waiting outside had been there for 30 mins. I finally was able to speak to Ajay, who said he was out picking up cars because they had run out and seemed to think it was perfectly acceptable to keep us all waiting and told me I was giving him a headache and that I was not helping the situation!! Really? I told him none of this was acceptable and would be back the next day to pick my car up. When I returned, I was told they wouldn't accept my credit card, even though I used it last time I rented from them and had been accepted amongst other green motion branches. Isara was annoyingly obtuse, passive aggressive and wouldn't attempt to accommodate me, even given the situation the night before. There was no-one more senior to speak with and green motion head office is closed at the weekend. Really? I have now had to cancel my entire trip, including missing a family wedding as a result of this shambolic business.”
“The waiting queue to pick up a pre booked rental car was huge, no free parking for customers. When I finally got to be seen, a very rude lady requested 2 forms of ID (who does this?!) and a proof of address, when their confirmation email specifically listed:
Things to remember when picking up your car:
• Your voucher
• A valid credit card in the main drivers name
• Your Driving Licence
The rude attendant said that this extra information was printed in the voucher linked on the confirmation, but I showed her that their link didn't even work so this information was unavailable. She eventually accepted this with the presentation of an old garage invoice for a proof of address (when the address is right there on the Driver's Licence!).
I guess you get what you pay for… At least the car was brand new and very good.”
“Very good prices when you book 2-3 weeks in advance, low deposits, very good , clean cars with low mileage, friendly staff, fast transfer from/to the Gatwick airport. Martin”
