Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,352 Reviews

49 %

of reviewers recommend Green Motion

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2.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

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“This company - it is trouble and fraud !”

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Posted 6 years ago

“This company -it is trouble and fraud !”

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Posted 6 years ago

“What an awful experience - I will definitely say I will never use this company again. Now that is not to say there was anything wrong with the car, that was fine, it was the distinct lack of service and being forced to take out their insurance which was disappointing. We flew into Manchester airport and following the instructions given tried phoning for the shuttle service to pick us up and take us to the hire office. Well we tried for about 15 minutes with no response whatsoever. Becoming concerned we saw that in the case of no-reply we should ring the main office number - they were shut (the time was about 8pm). A little stressed we were going to try to use another company but kept trying the number just in case. Then after a total of 20-25 minutes someone answered the call oblivious to the worry and inconvenience caused. He arrived another 20 minutes later, told us to load our suitcases in the shuttle bus, and drove us to the car hire office. During the 5-10 trip he spent the whole time talking to, we assume, his wife on the phone via bluetooth. Unconcerned he had the conversation on loudspeaker so we were preview to the whole situation. At the office I presented all my paperwork, licence, passport and visa card. I was then told my card was no good because it was a visa debit and not credit card. All my cards are debit or prepaid cards which I was informed meant I could not hire the vehicle. I have never had a problem ever using them before but he went into a 5 minute spiel about why I couldn't use my card. His options were go back to the terminal and use someone else or pay an extra £96 for 4 days insurance. The fact that I had paid for (and I showed him) that I had fully comprehensive cover already with Zurich was of little interest and was also dismissed. By now we were all a very stressed (I was travelling with my wife and two children) I paid the money (luckily I had just been paid). Anyway the car was fine and we returned it four days later. On going into the office to hand in the keys there was a huge queue with people mumbling and complaining how long they had to wait. A woman at the desk was shouting and very upset because they wouldn't let her hire a car because her renewed licence was less than two years old. The staff were not interested and dismissed her pleas leaving her with no way to reach her 93 year old mother (she was in the shuttle bus with us on the way back to the airport). The shuttle bus arrived to take us back to the airport after about 20 minutes and the driver kindly open the boot and told us to "stuff our bags in the boot" while he went and had a chat with his mates in the office. Anyway in all, as I say, it was an awful experience. I liked the idea of using a "green" car hire company but this is not anything like what I had hoped for. 1-star for lack of professionalism, politeness and service.”

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Posted 6 years ago

“Do not use Green Motion. They charged £135 for the tiniest mark on the alloy which couldn't really be seen with the naked eye and was probably there prior to rental. Refused to pay but they threatened to take the entire deposit of £1200. This is extorsion and the company should be shut down!!”

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Posted 6 years ago

“DO NOT USE THIS COMPANY. This is a scam. They are trying to charge me over 2,000 USD for two tiny scratches that I think were already on the car. Scam scam scam scam scam!! Google this company and find hundreds of stories like this. I booked a car with them at Keflavik in Iceland, had no problems with the car until trying to return it. The company started claiming I scratched the car. They went outside and found two tiny scratches on the car (one was covered in dust that had to be wiped away to see it....which makes it seem like it had been there.) Unfortunately I did not take pictures when I got the car, so I was willing to pay for the damage. When I got home from Iceland, I got Green Motion's "third party quote" for the damage, valuing it at over 2,000 US dollars. What? I could have made bigger scratches with my pinky nail. I should have read other reviews and avoided this nasty scam of a company!! I am not the only person they have done this to. I am fighting the charges but beware and choose any other company for your car rental. This company should be shut down.”

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Posted 6 years ago

“Run away as fast as possible. They are horrible and they will charge you for damages, which were on the car from the start. Do not use them, its my best advice.”

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Posted 6 years ago

“Flew into terminal 4 at Heathrow and after a 14 hour flight had to catch a train to terminal 3 and then pay 10 GBP for my family of four for the Hoppa bus as there was no pick up from terminal 4 - expensive and a faff. I have an annual policy to cover CDW/theft etc. At the rental desk I had three male members of staff all try to tell my that my policy would not be adequate in the event of loss or damage of the vehicle. Interestingly my husband was not subjected to the same intimidating tactics when he had previously collected another car from them, also refusing the extras. This meant that I was in the office for over an hour. I have now been issued with a penalty notice charge (which I have already settled!) and Green motion want to charge me 84GBP for receiving a PCN. I understand that a fee is payable, however this to me is daylight robbery and at least twice what most companies charge. Bus drivers and staff checking the cars in and out were lovely but this is not enough for me to ever consider booking with this company again. Avoid at all costs!”

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Posted 7 years ago

“Juist been hit for full caution on a car returned in perfect condition out of hours, and no expaination. Avoid this company save yourself the grief. Now time to tackle with my own insurance company.”

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Posted 7 years ago

“Unbelievable..... Birmingham international airport. Turned up last night (Feb 2nd) to pick up my car as per my reservation. Nobody was at the desk! A group of people with reservations were waiting outside had been there for 30 mins. I finally was able to speak to Ajay, who said he was out picking up cars because they had run out and seemed to think it was perfectly acceptable to keep us all waiting and told me I was giving him a headache and that I was not helping the situation!! Really? I told him none of this was acceptable and would be back the next day to pick my car up. When I returned, I was told they wouldn't accept my credit card, even though I used it last time I rented from them and had been accepted amongst other green motion branches. Isara was annoyingly obtuse, passive aggressive and wouldn't attempt to accommodate me, even given the situation the night before. There was no-one more senior to speak with and green motion head office is closed at the weekend. Really? I have now had to cancel my entire trip, including missing a family wedding as a result of this shambolic business.”

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Posted 7 years ago

“The waiting queue to pick up a pre booked rental car was huge, no free parking for customers. When I finally got to be seen, a very rude lady requested 2 forms of ID (who does this?!) and a proof of address, when their confirmation email specifically listed: Things to remember when picking up your car: • Your voucher • A valid credit card in the main drivers name • Your Driving Licence The rude attendant said that this extra information was printed in the voucher linked on the confirmation, but I showed her that their link didn't even work so this information was unavailable. She eventually accepted this with the presentation of an old garage invoice for a proof of address (when the address is right there on the Driver's Licence!). I guess you get what you pay for… At least the car was brand new and very good.”

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Posted 8 years ago

“Great service and quick, plus an upgrade which was very welcome.”

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Posted 8 years ago

“Very good prices when you book 2-3 weeks in advance, low deposits, very good , clean cars with low mileage, friendly staff, fast transfer from/to the Gatwick airport. Martin”

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Posted 8 years ago

Green Motion is rated 2.9 based on 1,352 reviews