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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Juist been hit for full caution on a car returned in perfect condition out of hours, and no expaination. Avoid this company save yourself the grief. Now time to tackle with my own insurance company.
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Posted 7 years ago
Unbelievable..... Birmingham international airport. Turned up last night (Feb 2nd) to pick up my car as per my reservation. Nobody was at the desk! A group of people with reservations were waiting outside had been there for 30 mins. I finally was able to speak to Ajay, who said he was out picking up cars because they had run out and seemed to think it was perfectly acceptable to keep us all waiting and told me I was giving him a headache and that I was not helping the situation!! Really? I told him none of this was acceptable and would be back the next day to pick my car up. When I returned, I was told they wouldn't accept my credit card, even though I used it last time I rented from them and had been accepted amongst other green motion branches. Isara was annoyingly obtuse, passive aggressive and wouldn't attempt to accommodate me, even given the situation the night before. There was no-one more senior to speak with and green motion head office is closed at the weekend. Really? I have now had to cancel my entire trip, including missing a family wedding as a result of this shambolic business.
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Posted 8 years ago
The waiting queue to pick up a pre booked rental car was huge, no free parking for customers. When I finally got to be seen, a very rude lady requested 2 forms of ID (who does this?!) and a proof of address, when their confirmation email specifically listed: Things to remember when picking up your car: • Your voucher • A valid credit card in the main drivers name • Your Driving Licence The rude attendant said that this extra information was printed in the voucher linked on the confirmation, but I showed her that their link didn't even work so this information was unavailable. She eventually accepted this with the presentation of an old garage invoice for a proof of address (when the address is right there on the Driver's Licence!). I guess you get what you pay for… At least the car was brand new and very good.
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Posted 8 years ago
Great service and quick, plus an upgrade which was very welcome.
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Posted 8 years ago
Very good prices when you book 2-3 weeks in advance, low deposits, very good , clean cars with low mileage, friendly staff, fast transfer from/to the Gatwick airport. Martin
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Posted 8 years ago
Green Motion is rated 2.9 based on 1,385 reviews