Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,352 Reviews

49 %

of reviewers recommend Green Motion

Company Reviews

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2.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute disgrace of customer service. I won’t even go much to details as I’ll be repeating everyone’s else problems. Avoid at any cost.”

Helpful Report

Posted 6 years ago

“Hired from Green Motion Stansted. Never again will I touch this company. Bus to collect car runs from terminal only every 30 minutes, so a long wait to get to Novotel. The staff were unsmiling but courteous. A video was playing showing how draconian there return procedures were and the forensic way they would check a car on return for scratches and damage. The direction as to where to find the car were hopeless and we wandered round a car park looking for the office fir another 10 minutes. This was after they explained the insurance excess was over £1200 and to upgrade the insurance and reduce rage excess was £42 per day! And inky on collecting the car was it explained that the daily mileage allowance was only 95 miles per day. None if this was clearly shown, if at all, in the introductory bumph e mailed to us. I booked a ‘Golf or equivalent’. Was given a Honda Jazz 1300 which was basically a sewing machine on wheels, especially when filled with 4 adults with baggage. I do not consider a Honda Jazz a Golf equivalent. Whilst the pick up of the car was a real trial, to be fair the return was not as bad as I feared, but we still had a 20 minute wait for the bus to the terminal. My advice is this company looks cheap and a bargain. It isn’t, and the service is not good.”

Helpful Report

Posted 6 years ago

“firstly i had to change my flight and an early drop off was required. Green Motion wanted to charge me £70 to drop off at 7am. Therefore i had to drop the car back to them a day early and rent another car from HERTZ that would let me drop off early for FREE. I Also received a bus lane ticket for £30 and Green Motion charged me £84 admin fee to send me the letter. On top of this i still had to pay my fine. So basically the fine cost £114. Not their problem i know but excessive admin charge to send a letter. Total service was a shambles and id NEVER RENT again from this basic expensive car rental company.”

Helpful Report

Posted 6 years ago

“Arrived at office which seemed to be surrounded by a crowd of upset people. After an hour I was finally served and although they had the record of my reservation and my details from a previous hire they said they needed 2 forms of ID showing my address, both a utilities' bill and a bank statement. Both had to be original paper copies and furthermore the bank statement had to be stamped at my branch to show it was genuine. This was at Edinburgh Airport and the only branch of my bank is in London. Staff couldn't have cared less that their demands for extra ID (on top of the usual driving licence, credit card and passport) were impossible to fulfil and when it became clear there was no way I could get a car they even refused t cancel my booking, saying this had to be done with the agent I booked through (Ryanair, so no chance there!). I was simply fleeced of the car hire fee and left with no car. This is fraud, theft, deliberate deception and whatever else yo want to call it. These people should be put out of business by trading standards and surely the police should become involved in what is clearly a criminal activity. I am surprised Ryanair and Edinburgh Airport associate with them and give them space to carry out their fraudulent activities. Not sure what to do next but my MP and MSP must be the next step.”

Helpful Report

Posted 6 years ago

“By all means avoid Green motion. They are deceptive, fraudulent and trained con-artists. If your flight is delayed, you will be welcomed with an extra fee of £62.50, which according to them is out of hours fee. The next surprise for those who don’t have or inspire to have a credit card will pay an extra £46 described as Risk reduction premium (via debit card). I wish that was all - the surprises are endless. Next on the list is the road assistance plus charge of £10, bringing the total paid on a frustrating night with 1hr40min delayed flight rounded up to £143, excluding the initial payment of £46.37 (Inc. Damage refund insurance). Upon return the driver of the shuttle bus drove like a maniac which left a passenger plunging off her seat onto another passenger without regards to a child on board who witnessed the whole ordeal leaving her terrified. This I find completely unacceptable, disgusting and inconsiderate. I will not be going back there and will be challenging all the extra fees charged. Hopefully this will be on the next episode of rogue traders soon.”

Helpful Report

Posted 6 years ago

“Very aggressive staff, hidden terms that cost me £162. Pull you in with cheap prices and then it works out to be more expensive. I wish I had gone with a more reputable company, almost ruined my trip. A really nasty experience, please don't rent a car through them. I currently have an ongoing complaint.”

Helpful Report

Posted 6 years ago

“the cost is low - but there is a sting in the tail I arrived at the Greenmotion office at Poznan Ławica Airport, presented my documents and filled in the paperwork. I was accompanied to the car and a quick cursory check was done for dents and scratches. This, in no way prepared me for the long (very long) and detailed (very detailed) forensic inspection of the car which would occur, when I returned. I drove carefully during my time in Poland and mainly used the car to drive around town catching up with friends and family On my return to Poznan, I had the car hand washed (I have never had to do this with any other car rental, before, but they said there would be a 20 Euros surcharge if it was returned dirty) and filled the tank to its pre-rental level. I was running just a little bit later than I would have liked, as the hand wash took some time, but I was not prepared for the service at the drop off. Aside from the time it took to actually get a member of staff out, to look at the car, when they did, it was almost as if they were doing a forensic fingerprint inspection. Every single centimetre of the car was examined in great detail, such that I had to remind them, 2 or 3 times that I had a flight to catch. During this inspection we were joined by 2 other people who I assume were other members of GreenMotion staff. The scratch that the staff found was minute and unnoticeable until it was pointed out to me. I have no idea how that sort of scratch could have happened in that location. It is an odd location for a scratch – too low to have been caused by an adjacent car door, and too high to have been someone’s shoe buckle. During my subsequent research I note that some people have accused the staff of ‘manufacturing’ flaws. There is credible evidence that the company operates a bonus scheme for employees who ‘spot flaws’ so that the company can then levy fines on the unsuspecting user, so it is in the staff’s interest to find a flaw, even if they have to be a little ‘creative’. Obviously this sort of deceptive behaviour would not have occurred to me at the time, but there were three members of staff around various sides of the car and I was concentrating on the area where the staff member with the clipboard/checklist was looking. I was charged a lot for this small scratch - not as much as some other people have suffered from this company, but still a pot of money I had not budgeted for. my advice. Don't. Just Don't........... if you think it's too good (cheap) to be true - it probably is”

Helpful Report

Posted 6 years ago

“Scammers. Would not use again. Took ages to get the car due to not enough staff. Misleading contracts and up-selling. I usually use Europcar but wanted to try a 'greener' rental service. I wished I done more research. After booking and renting I had disagreements of extra charges. It turns out I'm not the only one, goggle the green motion article titled "Green Motion has low car hire rates – but users say there’s a sting in the tail". There's several articles in the Guardian, BBC, Standard, Telegraphy etc. explaining there misleading and coercive business model. Would not use again.”

Helpful Report

Posted 6 years ago

“Green Motion, more like Brown Motion.”

Helpful Report

Posted 6 years ago

“I encourage anyone considering hiring a vehicle from Green Motion to reconsider doing so. They are an unethical company that defrauds both customers and their insurance companies in order to give commissions to their employees. I am currently fighting GM through my bank, which has temporarily issued a chargeback until GM provides sufficient evidence of their case. What GM has sent my bank in response are copies of the paperwork I signed, along with their photos of my alleged damage to their vehicle. Like the many stories of others defrauded by GM, they did not examine the car with me when I received it due to “bad weather”. However, when I returned it just a few days later without incident, they went immediately to a couple of hairline scratches on the bonnet, which I had certainly not caused. They made me sign the return form (on which I wrote in capitals that I did not agree with their damages) and did not give me a copy. To my surprise when I returned home, there were additional damages added to what they had pointed out to me, to the tune of £1,205. I immediately contacted GM after the incident in March and they sent me photos of the alleged damages. Fast forward to this week, and interestingly enough, the supposed evidence they sent the bank does not correspond with the evidence they sent me shortly after the incident. Only a single photo they sent to my bank corresponds with any of the photos they sent me in my initial communication with GM. They might not even be from the same vehicle. In addition, the damages they have me as having caused that they sent to my bank are not the same ones on the original list of damages either. Green Motion can't seem to get their story straight. It is clear that this type of fraud is Green Motion's modus operandi. They don't examine the car with the customer when it is handed over, then when the vehicle is returned they go immediately over to areas with hairline scratches, charge the customers an exorbitant amount for their repair, never repair them, and use the same damage to scam the next customer. As has been exposed in an investigation by Channel 4 in the UK, Green Motion employees earn considerable commissions from every item of supposed damage they can charge. The UK Channel 4 presenter, Joe Lycett, has recently had a show featuring an undercover investigation into some of the fraudulent practices of Green Motion. The clip featuring this part of the episode can be seen here: https://www.youtube.com/watch?v=azQTpzOKPcU Should you not be able to play it for some reason, following is a short transcript of the section on fraudulent damage payments, starting at 06:20 in the video: Joe Lycett: “[Arthur’s] been looking into reports of the fees Green Motion charge for accidental damage. Which brings us to lesson #3: damage charges. If I hired a car and damaged it, I’d assume that the money would go on repairs. But according to multiple staff at Green Motion Heathrow, not all of it does.” Green Motion Heathrow employee: “If someone comes in with a scratch they’ll charge £1,200. It gets put in a pot and split between 3 people, or 10 people. So, each one of them goes home with like £300 commission every single month.” Joe Lycett: “So staff at this franchise told Arthur they earn commission on money they charge customers for damage…” Why this company is still in business is beyond me, but I will consider taking legal action against them. I have never before encountered this type of behaviour from a reputable car hire company, and will ensure through extensive publicity that others are not scammed by them in the future. They not only are scamming customers, but also the banks and insurance companies who end up paying Green Motion's employee commissions. Following is a list of articles published relatively recently from respectable news organisations exposing GM's fraudulent practices. I am including these links here in the hopes that nobody else will be defrauded by this company. https://www.standard.co.uk/…/car-hire-workers-were-paid-to-… https://www.bbc.com/news/uk-england-london-46974240 https://www.theguardian.com/…/09/green-motion-car-hire-bills https://www.telegraph.co.uk/…/a…/car-hire-charges-scratches/ https://www.irishtimes.com/…/cartrawler-suspends-green-moti… https://www.independent.ie/…/the-pictures-clearly-show-no-d… https://green-motion.pissedconsumer.com/review.html”

Helpful Report

Posted 6 years ago

“Extremely unprofessional. They try their best to charge every extra pound they can stating the most absurd terms and condition that no other rental company has. STAY AWAY!!”

Helpful Report

Posted 6 years ago

“Everything about this company is a scam. Booked via Expedia, was given incorrect booking information from both Green Motion and Expedia, turned up with incomplete documentation because of this. Had to wait 2.5 hours to pick up car in an enormous queue. To top it off, on return had to pay £212 to replace a tyre for 'damage' that I did not cause. Absolute rip off merchants, avoid at all costs.”

Helpful Report

Posted 6 years ago

“Booked via booking.com. was delayed 50 mins die to medical emergency on our flight. Phone lime for green motion closed and no car for us. Rang the next day and spoke to an extremely rude member of staff. Avoid this company at all costs. Book with a reputable company based at the airport and not a parking lot miles away.”

Helpful Report

Posted 6 years ago

“Never rent a car here. They will find a non existing scratch and charge you for the wheel and the fact that they cannot rent the car in the meanwhile. We're queuing with other customers Having the exact same problem..”

Helpful Report

Posted 6 years ago

“"for 2 senior citizens, a very distressing start to our holiday, the oldest con in the book " I paid in advance to rent a volkswagen from midday sunday 5/5/19 to midday sunday 12/5/19, the flight was on time ay 14.30, when we finally got to green motion [ looked like a breakers yard]after dragging our suitcases through gravel on a very dangerous road, we were told the car wasn't available and we would have to pay an extra 45 euros for a larger car, apparently I did not read the terms and conditions. after agreeing an extra 30 euros, after a heated phone conversation with "maria", we were given an absolutely filthy nissan, I washed it myself later.the success of any business depends on repeat trade and customer satisfaction , I will stick with "alamo"/enterprise car hire in future and never go anywhere near "green motion" or easyrent cars Danny Clark Review on EasyRentCars.com 4.0 I was under the impression the office was inside the airport, and i dont understand why the car i had rented wasn't available”

Helpful Report

Posted 6 years ago

“Rented in Vilnius. Worst experience ever! Was given different car, not the one I've booked with warranteed make and model. Collection took half an hour, was charged 73 Euro "administration fee" for forwarding to me parking penalty charge €15 which I paid immediately via email 2 weeks after returning the car. At the end it cost me more then any best car rental company would charge.”

Helpful Report

Posted 6 years ago

“Beware - out flights were delayed and by the time we arrived they rented our car out to somebody else and refused to even refund us. We were on our way to a family funeral with an 18 month old. You get what you pay for. Stay well away.”

Helpful Report

Posted 6 years ago

“Is this the worse hire company in Iceland - green motion Having just returned from Iceland I feel compelled to write this email and provide feedback on our experiences. We hired a Jeep from green motion at the airport. The Jeep had a few issues e.g. door wouldn’t close properly and fuel cap broken but as we were keen to start our holiday we left the airport. After 100 miles the front tyre burst causing us to have to make an emergency stop - really quite traumatic. When we took the tyre off it had very little tread. The tyre was illegal and dangerous. Also the car had no warning triangle to put onto the road so we had to change the wheel watching out for oncoming traffic. When we called the company we were told to go to a garage and get it replaced and they would pay if indeed it was illegal. The garage confirmed the tyre was illegal and dangerous and also that another tyre was illegal on the car which they replaced. They also mentioned the cars tracking was completely wrong. I called the car hire company asking for the car to be replaced and was told to come back the following day to get another car. We returned the car the following day and after much discussion they found another car which they gave us. The replacement car on starting had an alert warning saying it needed a service - we asked the hire company about this and were told the computer hadn’t been reset in the engine management system. So we set off and after a few minutes we then noticed the tyre pressure warning light had come on so we returned to the hire company. We were told they had no other cars so we had to have that car or nothing. So as our holiday was already delayed we had to accept this. Later on in the day we noticed that one of the tyres was deflating so we went to a garage to inflate it to the correct pressure. Having now lost a day returning the car we decided to live with the tyre deflating and to pump it up each day. When we returned the replacement car at the end of the holiday we asked to speak to the supervisor whose attitude was one of “I don’t really care” about your issues and the fact that we were given not one car that was dangerous and illegal but two. When asked for compensation she was unable to offer a realistic figure that could make up for the lost holiday time, lost bookings for trips etc. So in summary .... We lost a day changing vehicles and missed booked events. BUT the real issue we have is that green motion knowingly gave us 2 vehicles one of which had illegal tyres on it and that both cars were dangerous to drive. If you use this company please check the vehicle thoroughly and please stay safe”

Helpful Report

Posted 6 years ago

“hands down this is the worst Car Rental Company in the planet ...How they get away with reaping off customers is beyond me , Picked up a rental car at 11pm at night ....They give u a number to call the following morning if you have any issues with the car. I had called the toll free number the next day b4 10m ...to report that the car alloys wheels had a little scatch....Could not get through to any number that was provided in nearly 4 hours ....i returned the car 7days later ..was billed nearly $900 for the little scatch and they said a lump on one of the tires...yeah $900.00. Zero customer service Over 10miles from the airport”

Helpful Report

Posted 6 years ago

“Charged me for body preexisting scratches and tyre consumption marks. However when I rent a car from a company, I dont expect to take videos or images and I was not instructed to do so by your staff. I base my deal on trust. Discrepancy between your delivering staff and receiving staff degree of scrutiny is the problem. I guess they punish customers for not purchasing their insurance”

Helpful Report

Posted 6 years ago

Green Motion is rated 2.9 based on 1,352 reviews