“DO NOT USE Green Motion - after the rental they hit me with two big unauthorized charges they said were PCNs for congestion charges in London - they were bogus - wrong model and colour of car. Also I was able to show credit card receipts from where I actually was in North Yorkshire at the same time as the PCNs. They will not respond to my emails.”
“Worst car hire company ever. They lie to you and if you have a small bump massively overcharge you. They take huge a deposit and you will not see it again. Customer services do not reply to your emails once they have your money. Avoid this company.”
“Dreadful, dreadful company.,lures in unsuspecting customers with low rental prices and then bends them over. An absolute scandal that they can continue to do business. Avoid at ALL cost. Birmingham International Airport. Don’t get tempted and shafted.”
“Scam company, ensure you check the outdoor condition of the car thoroughly before rental as they regularly try to charge over €300 to fix scratches that are next to invisible on the car”
“Individual employee, CHARLIE at Stansted was EXCELLENT - 5 star.
Unfortunately service after that was poor. Absolutely zero interest in customer service, clearly no sense of understanding that with a plethora of car rental companies to choose from public opinion and reviews do matter, no sense that a customer is more likely to return to a company with whom they have had a good experience. Our circumstances changed meaning we needed to return the car early - impossible to speak to a manager on the phone (they were in meetings all day, apparently). Really disappointing, especially after a positive experience when we collected the car.”
“AVOID this company We rented a car for 5 days in Paphos, Cyprus. After one day we opted to return the car due to heavy road construction throughout Paphos. The Green Motion agent expressly stated that we would be refunded the money for the unused days. However, after not receiving the refund and going through the claims process, Green Motion denied having to pay the refund because of the some fine print in the agreement. From a legal perspective, the contract was actually modified by the agent representing that there would be a refund. A real criminal outfit. AVOID!!!!”
“Don't allow employees Peter and Edward from Green Motion's Glasgow location make you into a victim as they are scammers when you return a car. Their low prices are an attempt to get you to book then make an exorbitant profit by unscrupulously assessing damage charges. They need to be investigated. If you are a victim of their egregious profit practices complain directly to Green Motion CEO, Richard Lowden at linkedin.com/in/richard-….
Here is one example whereby Green Motion claimed there was damage to a bumper, yet there is no dent, no bump, nothing but dirt from rain and mud. They assessed us almost £400 to replace the entire bumper. We were already deeply saddened by the funeral we attended for a close family member and this disgraceful treatment unnecessarily inflicted additional pain on us. Look at this picture and tell me where the damage is?”
“Green motion Stansted Airport - NEVER AGAIN!
Charged £160 for a micro scratch on the alloy wheel that was present when I got the car. For that money you can buy a new wheel. Who knows how many customers were already charged for the same irrelevant “damage” before me. A pitty, the car was nice, but when you are in a hurry to catch your flight you don’t have time to stand for justice.
My advice to anyone reading, go for another rental company!”
“Terrible service at greenmotion in Podgorica airport
Terrible service at Podgorica airport. Slow at the till. Spent over 20 minutes serving individual customers. With sooo many more on the queue. Gave a poorly car and refused to change it. Avoid at all COST”
“I made the huge mistake of renting a car from Green Motion Stansted. Trust me; even if Hertz, Avis, Enterprise or any other reputable large company is twice the price of Green Motion, you should stick with the reputable rental companies.
These guys are a total scam. You will end up paying at least double of what you thought it would cost you.
They are borderline legal with what they do and because they know that the normal consumer will not have a legal battle with them they take full advantage of their small print in their terms and conditions.
I would not recommend you to take any issues up with their customer service as you will also lose your mental health as well as your money.
If/when you contact their customer service you will receive standard bot like responses and if you continue badgering them they will start to respond in a rude, “I don’t care” attitude that will make you mad…
Be warned: stay away from these guys.”
“Warning, stay away.
Our company booked a long term rental for a working tour (5 weeks). We booked online - they were very quick and happy to take the money (about £1.1k)
We completed the pre-pickup online check-in successfully.
Once we arrived, the CS representative did not have our details (30' wasted the day before).
Furthermore, since we did not have a credit card in the drivers' name, we were charged an extortionate £621 EXTRA (55% more than we expected), to then lower our deposit and use a Debit Card.
I would like to add that we've rented cars regularly at SIXT, Enterprise, Europecar, Hertz and Avis - never once, in the UK, we needed a credit card. We've always used our Business Debit card.
Terrible experience, will NEVER book again, just sharing this as a word of warning for other customers.”
“Absolutely disgusting treatment. Customer service appalling, a family of 4, 2 small children, we were in the rental office over 2 hrs, we had a booking which I paid for on a credit card, my husband the main driver. He brought a debit card but this wasn’t accepted for a deposit. They refused to put myself as the lead driver and use my credit card, I phoned the third party easy jet to ask to change the booking, they said they were happy for green motion to change the name. They still refused. It ended with them not renting to us, I lost my money and booked through enterprise rent a car. Done within 10 minutes, better car, better customer service and cheaper!! The manager at Edinburgh airport at green motion was possibly one of the rudest people I’ve ever dealt with (even my five year old said that) avoid this company like the plague!!!!I will be taking this further to get my money back, even the legal route if necessary!”
“Careful, this company is not trustful. I was scammed by them in the end of September 2022. They hid the final cost and charged me extra at arrival. Also, they don't put your credit card on hold for deposit. They will take almost 800 euros from your credit card as a deposit, which is very high, and when you take the car back they will try to find a fault that you did not make to not refund you. If you contact them to make a complaint they will ignore you. I would not recommend their service at all, they scam tourists in Greece!”
“This company is notorious for showing you minor damage when you rent a vehicle and ask you to sign and accept it then, when you return the vehicle, claim you have caused new additional damage and immediately dedect the vastly over estimated repair cost from your security deposit. Subsequently, they never actually repair the minor damage in order to fool future customer to pay and recover the repair cost many times over. Then they never answer emails, phone calls or voice messages hoping you don't take action. I was warned they do this by two friends who got caught by this scam. Beware.
Date of experience: September 24, 2022”
“Scam. They give you cars with scratches and one paper were they are not reflected. The cars are parked in the way that the scratches are not visible ( near the fence for example). you go trusted wit the car buy when you return the car they suddenly find the scratch. We were thee at te same time returning cars and all the tree in the same situation: with " new scratches".
The employee is insoportable rude, speaking without looking to your face ( maybe is the conscious) and super arrogant. He was eating in the office wich is super disgusting.
The charge for the supposed scratch is 287£. I asked him please to send me a picture when they repair the scratch just to check, and he told that that they won't and the will rent again with this scratch.
All a mess. Please don't rent here for your health. We went totally sad with the children and family. They destroyed our holiday.”
“PLEASE DO NOT RENT FROM THIS COMPANY!!! It’s a complete scam—they will find a scratch on your car and even if you didn’t make it they will charge you!! We rented a car in London for $800 and ended up paying almost double fir bogus charges.
BEWARE!!!!”
“I pre booked a car with green motion for£130.
When I got there was told it was£144.
Then I was told because I had an early flight it would be an additional £144.I then told them I would not be taking the car because there were trying to RIP me off. So they told me I won't be getting my money back. I will be taking them to court for the return of my money and damages incurred having to find another car. DONT TOUCH THEM WITH A BARGPOLE THEY WILL RIP YOU OFF. Do what I should have done and read all the reviews.”
“Abysmal. Complete scam. Lure you in with cheap prices, and nail you with extra charges for the tiniest, most insignificant damage imaginable. Even though I had a full video of the entire car, they found a tiny nick (”
