Login
Start Free Trial Are you a business? Click Here

Green Motion Reviews

2.9 Rating 1,379 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,379 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
They use a very unreliable bus service from Heathrow airport. HOTEL HOPPA Which did not run on time over 30minutes late. No way to contact their office directly the office is closed at 6p.m not 7p.m Contacted Holiday Inn no way could relay any messages. They tried to blame broker, said we will give you an up grade. WHAT A JOKE THEY LIED THERE WAS NO UPGRADE. ORIGINAL CAR HAD ORDERED SPENT MORE THAN 90 MINUTES AT THE COUNTER, THEN BLAMED IT ON COVID. WORST THAN USED CARYARD FOR BULL.
Helpful Report
Posted 3 years ago
I booked a car with Green Motion at London Stansted using Ryanair car hire. I then filled in the pre registration direct with them, after which I received an e mail stating they could not process the rental as my occupation was '' delivery driver'' The payment had already left my account and when I asked for a refund they replied it was not for them to pay , I had to claim through the broker ( Ryanair ). What appalling service ! I have booked with Green Motion many times over the years but never again. How they determine a delivery driver is not suitable to rent a car is a mystery. I checked various reviews to see if anyone else had similar problems and I was amazed to see the number of negative messages about this company. Simple thing is don't use them , there are plenty of better options
Helpful Report
Posted 3 years ago
Stay well away from this company. Read the article in the Guardian newspaper concering various dubious charges. Crooks.
Helpful Report
Posted 3 years ago
Beware my excess insurance company has blacklisted greenmotion car rental this is the only company that they will not deal with customer complaints of over charged and excessive costs for any damage sustained on return, I was not believed when I reported faulty fuel gauge charged for damage to wheel that was already damaged scuff mark not noticed at time of pickup was charged to me because it was under the front bumper out of sight wonder how many people will be caught out?
Helpful Report
Posted 3 years ago
Absolutely appalling AVOID !!!!!!!!!
Helpful Report
Posted 3 years ago
I cannot believe this company is still in business. Everything about the organization is a rip off. We booked a package deal online through Priceline and included insurance. Well, we were told we needed $300k in liability insurance which is crazy, what was the purpose of me paying for insurance. Then, we were told we would be charged for three days when we only had the car for two full days. Now, let’s talk about the car. The car was brought to us with the traction light on which is unacceptable, the car had visible damages to the bumper, the seats and the roof of the car was filthy. I cannot believe that this company didn’t get the car fix, what’s the purpose of insurance when you’re not going to get the car fix. I will post pictures and videos of this car. This is the worst rental car I’ve ever been too. DO NOT RENT HERE!!! This company don’t deserve any stars.
Green Motion 1 star review on 19th May 2022
Helpful Report
Posted 3 years ago
Please please save yourself and avoid them. Horrible service (smirking when I collected the car) horribly dirty car but in a rush so I had to go, refused to inspect car together and just plain bad. And the charges for damages are a clear scam. 845 GBP for replacing windscreen on a seat? Which just happened to be nearly the maximum amount they could hit me for. Did not send actual repair invoice do will struggle to collect from insurer. Life is too short. Avoid them completely. They get a surprising amount of 5 star reviews and 1 star ones. Makes you wonder why that is. Also car given to me had 5 noted and 1 not noted damage. So all the claims about actually repairing everything are likely just claims.... You are probably better off just walking or taking a bus or just not going than use this organisation and it's services
Helpful Report
Posted 3 years ago
How do i Start when i pick my rented car up no member of staff come out with me to check the car over plus they changed me more money on arrival nice when you get there but they for get we take photos and videos when you leave the car back there is no member of staff to meet you this is a joke and then they take more money from you saying you hit their car watch out everyone these people are gangsters so avoid green motion if you are wise Green Motion International station / station link road Birmingham B377UQ
Helpful Report
Posted 3 years ago
I don’t know where to start… one day before the appointment I got a message from them telling us to send documents to them to accelerate the car pickup process next day, or arriving earlier to fill in the paper on the day to pick up the car.. my appointment was at 12pm, so I arrived about 11:25pm, but the staff told me I was too early and the car was not ready… and told me to come back in 15 minutes… Then at the time of picking up the rental car, the staff told us that I must purchase their additional car insurance in order to pick up their car.. I told him that my (BOA) credit card has rental car insurance, but he insisted that his company didn’t take BOA credit card rental car coverage…if I didn’t purchase their additional rental car insurance, I wouldn’t be able to pick up the car, and it was considered a “no-show” situation which means my pre-payment wouldn’t be refunded… I felt like they were ripping me off… and I saw that happen twice before me, two American customers were suffered the same treatment (I was in line to witness that).. Additional rental car insurance is always optional, if Green Motion is special that requires it, they should’ve put it in writing on their website and notified their customers when we booked it… Then after all these troubles, we paid the additional insurance because we just wanted to go and enjoy our holiday… we thought we finally could start enjoying our holiday, then we found out the car’s tank was not even half full, about 1/4… WTF!! We were already on the road, so we had to find a gas station!!! We were too frustrated to check it when we finally picked up the car… After we filled up the car, the disaster continued, the system notified us that two tires had low pressure… WTH!!!! So we had to find a gas station that has air… we found one and tried filling in the air, the car just won’t take the air and kept telling us low pressure, and we found another gas station to try but it didn't work again.. and then the third gas station to try, the car just wouldn't take new air.… WTF!!!! So we gave up… we just drove super slow and avoided all the curbs and holes…. Then we saw there was a piece of paper in the back seat telling us that we MUST wipe and sanitize the car before returning it (see attached picture), or there will be a fine of £96… WTH!!!! It’s like you go to a hotel and then you have to clean the room before you leave!!! We are not dirty people, how could you expect customers to mop and sanitize the car??? The worst is that I complained to their manager via emails, who only told us that’s the company policy about the additional insurance…. It feels like “thank you for letting us rip you off!”
Green Motion 1 star review on 28th April 2022
Helpful Report
Posted 3 years ago
Worst hire car company we have ever used! Car dirty with many old scratches, just a small amount of petrol in car on pick-up instead of full tank like other firms. No unlimited mileage which we usually have on hiring. Then on return a very officious man came storming over and went through the car with a fine tooth Combe obviously looking for something to catch us on. He eventually found an old scratch which he claimed wasn't there when we collected the car! Charged us 350 pounds!! Total scam! This was Stanstead Airport this weekend. Would advise anyone to avoid Green Motion at all costs. Also be aware that there is a fairly long bus ride out to the company to even get the car. Not so good after a long flight.
Helpful Report
Posted 3 years ago
Invoiced tonnes of extra fees after dropping off car at different outlet
Helpful Report
Posted 3 years ago
Just google "Green Motion Scam". Tells you everything you need to know. Got charged almost 900 Sterling over super lightly scratched alloys. The rental agreement you sign does not tell you the terms on their website are more extensive, nor does it say you agree to those either. But they'll slap you with the hidden fees listed there all the same!
Green Motion 1 star review on 25th April 2022
Helpful Report
Posted 3 years ago
The worse company I used in my life! Scam! thieves and swindlers! - first, they steal fuel from the tank and hang up the tips. - They tell you that you made the old scratches on the car and asking to pay for it horrible money. Do not use this company1 Never!!!!!
Helpful Report
Posted 3 years ago
Three employees that attended us did not provide us with a claiming form when we asked for it. We were charged 285€ for a very tiny scratch that the car had when we collected it upon arrival. Furthermore, their behaviour was extremely rude, shouting at us and not letting us write on one of the forms we signed that we did not agree with the charge they took from our credit card. One of the male employees, who was overweight, yelled at me and my husband, he left the desk where he was staying behind to confront us while screaming in a very violent way. His verbal attack made us feel very unpleasantly and his aggressive and abusive behaviour towards us made us feel obliged to pay for the aforementioned unfair charge in order not to miss our flight. We should have taken a picture of the car when we rented it. Nevertheless, we won't rent a car from Green Motion again in our lives.
Helpful Report
Posted 3 years ago
I you want to rent a car in Dubai try to not look at this name GREEN MOTION it’s a scam company and all people working there are cheaters and rude. I rent a car and suppose to pick it up from Dubai Airport at 3am and I surprised that they don’t have office there, I checked the net and I found an office 15 miles from the airport, and they also closed.. then when I call them they said we can’t refund you. I paid in full 2 months ago WHAT AN EASY MONEY, what a cheaters
Green Motion 1 star review on 16th April 2022
Helpful Report
Posted 3 years ago
Returning the Car was the worst ever experience. Feeling that they were trying to find anything to charge us more money, they "decided" to charge us 400€ for a scratch that had 2cm, and could hardly see it. Felt scammed in every way of the process. Do not use this company. Just a warning.
Helpful Report
Posted 3 years ago
Dropped the car of in another site. Got hammered with fees
Helpful Report
Posted 3 years ago
So my company booked me a hire car with green motion, everything seemed to be going well, was a bit of a pain that the car wasn't at the airport (Gatwick) and had to get a bus to the compound to pick it up (wasn't really the end of the world) good customer service at the front desk, got given a nice car. my issue started when I got back to Guernsey after my trip. I had an email from Green Motion saying that I had x2 dart charges, coming to a total of £136 , Now I didn't really know what this was until I googled it as I am not from the uk but it looks like I took the wrong turning and went over the Dartford crossing, then to rectify my mistake went back over the Dartford crossing to get back on my correct path. So of course this being my fault I was happy to pay the £136 worth of fines. Then a couple of weeks later I get a letter from the Department for Transport saying I have x2 fines I need to pay coming to a total of £75, this must have been some mistake as I have already paid Green Motion for these fines.... contacted Green Motion only to find out that what they had in fact charged me for was ADMIN FEE's!!!!! They had charged me almost double the fines as Admin Fees! When I contacted Green Motion they said I had sighed the contract that stated theses charges in article 13...… I feel like these charges are a complete RIP OFF!! this is just not fair and Green Motion should be ashamed of themselves for taking advantage of people.
Helpful Report
Posted 3 years ago
DO NOT RENT FROM THIS COMPANY Save yourself a headache from using this company. It’s not worth the money. I’m an experienced renter, over 100 times at least , and this was the most unfair and worst experience of my life. After an overnight trip we arrived at the rental center to inform us that they had cancelled our reservation. There was no email or text to let me know. Apparently they called us but I never was called and that was a lie. When asked why they cancelled, I was told because I made the reservation (2 months previous) in my wife and my names, two of us, and they don’t do that. What the…??? I asked about renting now and they had availability for an additional 1,000 for the week. So…they had a car, but I’d have to pay $1,200 instead of $250? Again, what the… Obviously we left and went to Avis for $800. Nightmare. But it’s not over Got home and realized they charged my card for the rental, $233. They won’t give it back due to “the terms of the contract”. Really? DO NOT RENT FROM THESE CROOKS!
Helpful Report
Posted 3 years ago
No quality after service. extra charge without any reasonable fact. Very worry about extra cost after used.
Helpful Report
Posted 3 years ago
Green Motion is rated 2.9 based on 1,379 reviews