Green Motion Reviews

Name: Green Motion
Rating: 2.87

2.9 Rating 1,385 Reviews

48 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.9

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 4th October 2025

Anonymous

Green Motion 1 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leased a car from the 6th Jan 2022 to the 18th Jan 2022. First car was Hyundai Kona which has not been cleaned, had a slow car puncture and had red warning lights for brakes. I managed to get it exchanged with another one which had a puncture and I was told that i had to sort out a tyre as I had refused to take out insurance. This is ridiculous. Do these companies not cover tyre punctures? It says wheels are not covered but nowhere in the agreement does it say punctures are not covered. In any case I think I may have been given the car with puncture which is slow. The customer service is awful and this is probably due to the fact that this is a franchise. I would not rent from them again..They are a rip off....so it looks like you have a good rate rental but at the end of the day you are better off getting a car from mainstream car rentals.”

Green Motion 1 star review on 10th January 2022

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Posted 4 years ago

“Honestly I am extremely disappointed with the customer service. They give me the car 2h 1/2 late and super dirty. We rent the car In Edinburgh. First & last time. Unprofessional staff.”

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Posted 4 years ago

“Totally dishonest staff and unreliable vehicles. The only reason this company got a 1 star review is because 0 was not an option! First item was the inability to decline the insurance and allow for my credit card company to cover the insurance when I rented the vehicle in Miami. The disappointment heightened as I drove off the lot and headed for my first stop near Fort Lauderdale as the rental had a severe shimmy at any speed above 40 miles per hour The disappointment peaked 2 days later when I stopped for gas around midnight and the vehicle would not restart. Mutiple calls to the number listed on my contract plus some additional numbers I was able to find on the internet gave msgs that either someone was on the phone and would return the call or to “ Feel free to respond over text” NOT WHAT YOU WANT TO HEAR WHEN SEEKING ASSISTANCE IN AN UNFAMILIAR AREA! I never received a call back or text that ENTIRE night. It was not until I called GREENMOTION the next morning that the movement started to send some assistance. THEY DID NOT EVEN RETURN THE CALL! I had already contacted my personal off-road coverage provide who sent me some assistance. When the issues were mentioned at vehicle return multiple attempts where made to provide me with false information as where to file my complaints. This was boldly apparent when I immediately attempted to call the numbers provided on speaker phone and was told that the complaint needed to be filed at the rental location with the manager on duty. WHO WOULD LIKE TO GUESS THE RESPONSE WHEN I ASKED FOR THE MANAGER ON DUTY? EXACTLY! It's been over 2 months now I have sent numerous emails about my complaints to GREEN MOTION with no replies. AVOID THIS UNSCRUPULOUS COMPANY!”

Green Motion 1 star review on 12th December 2021

Helpful Report

Posted 4 years ago

“We rented a car at Edinburgh Airport. We arrived in the evening. At first we were forced to increase the insurance policy at the car, then there was a very quick inspection of the car, when the employee walked around with a flashlight. When returning the car, the employee immediately went to a place where there was an almost imperceptible scratch, which we were supposed to cause. In the end, it turned out to be pretty expensive. We have never encountered such an act before. Definitely not recommended.”

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Posted 4 years ago

“To all appearances this is a training academy for grifters. Do not hire a car from this rag-bag of charlatans. Pay more money elsewhere and save yourself a small fortune”

Helpful Report

Posted 4 years ago

“TERRIBLE EXPERIENCE, ENDED UP PAYING MORE THAN 1300 BRITISH POUNDS My pick up is booked for 8 am at Glasgow airport. Nobody is there at 8 o'clock, office is closed, try to call the number but that is not reachable. It is raining and the two employees materialize around 8:20 am saying there was too much traffic coming from Edinburgh. Opening the office and initiating the computers take longer than expected. It seems the system is stuck and they cant scan my documents. Also the electronic signature system is not working so after several attempts they decide to give up and proceed with printing my contract. Printing must be repeated because they make a mistake in the return point (Glasgow instead of Edinburgh Airport as per my booking). HERE THE CRUCIAL MOMENT: at the moment of signing I ask more information about the different plans and covering options but the employee seem annoyed and he does not explain properly the difference, nor the details of those plans. It is late and i decide to go with the plan used in the booking that is the basic plan (basically no coverage of incidents). It is MY BIGGEST FAULT that will turn out to be the decisive factor for me to pay more than 1w00 british pounds at the end on the top of the renting fee. Finally around 8:50 everything is cleared and i get my keys. A couple of days after I received a call from the company saying my contract is not valid because the plate number is wrong. They send me the revised version via email, but basically I have driven for a couple of days without any contract. At the end, I return the car with a damage on both left side arroys (my fault). End of the story thanks to my basic plan i have to pay a total of £1385.02 based on the following: - Near Side Front Alloy Replacement - £655.01 - Near Side Rear Alloy Replacement - £655.01 - Damage Service Fee - £75.00 My mistake: choosing the wrong renting plan Green Motion fault: not explaining properly that there are different renting plans and that with just a small additional amount I could have been easily covered and saved most of £1385.02”

Helpful Report

Posted 4 years ago

“Added extra charges at pick up . Told me my credit card insurance would cover insurance even when I got them on the phone. Run by idiots”

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Posted 4 years ago

“Rip Off. Do not use this company. Incorrectly recorded mileage, over estimated fuel at start of rental and extortionate insurance premium. Not to be trusted. Never again.”

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Posted 4 years ago

“Do not use this company. Spend more and get a car. It took us 2 1/2 hours at Edinburgh airport. Hired cars all over the world. The worst ever. Never never again.”

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Posted 4 years ago

“Horrible service from this car rental company . Stay away. My car in dubrovnic broke down. Smoke started coming out of the bonate and immediately car was stopped at the side of the road. No replacement of car war given and reason war driver's negligence. They reponded to my emails after 4 months saying that the driver is reponsible for the car brake down and have to pay for the damage without disclosing the evidence to me. So now I don't have damage report neither the bill . But I am suppose to unblock my credit card to allow them to debit howmuchever money they want.”

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Posted 4 years ago

“Avoid this company at all costs. I made a reservation for 3 days and when I showed up they refused to provide me a vehicle because I was in the military. I have never heard anything this absurd. The employee was very unprofessional and lacked common sense. The actions is a direct reflection of the company and I advise everyone to avoid this company and take your business elsewhere.”

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Posted 4 years ago

“Worst possible experience, I did not get the car because their system would not recognize any of my cards that I have been always using while renting cars in different countries. No solution was offered even though the booking was paid and there was enough money on cards to block the deposit When I asked about a refund they said I should contact the agency I booked at!!! The booking was made on their website! In addition very unfriendly and unprofessional staff, coming late to the meeting without a word of apology. Finally, I crossed to the airport and with the same card got a car at AVIS Don't go to these guys!”

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Posted 4 years ago

“the worst experience ever in renting a car- It happened at Sarajevo airport...rude and unprofessional staff simply refuse to rent a pre-booked car just because the banc card was debit and not credit...huge stress, and then I went to AVIS nearby and they rented me the car using the same card”

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Posted 4 years ago

“I warn you against this company. We were stretched over 120 E. There were no comments when returning the car. We had the most expensive insurance for all damages. The company did not return the deposit and after 3 weeks without contacting us, it took the money from the card !!! After many attempts to contact her, she claimed they were bills for the highway and the damage. The highway bills were 5 times overpriced. The destruction was invented by the company.”

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Posted 4 years ago

“My daughter hired car for me at Edinburgh airport when I got to there rental office I produced my paperwork the guy looking after me wanted more money I agreed but when l Went to pay with my bank debit bank card he wouldn’t accept he said it had to be with a credit card which I didn’t have I didn’t get car and refused to pay the money back my daughter had paid I went to the main car hire area and drove out with car in half an hour the green motion car hire in my opinion green motion are a shower of crooks trading standards”

Helpful Report

Posted 4 years ago

“Green Motions (in my case Edinburgh Airport) are simply bad scammers, this is not just me saying it, also the Guardian (https://bit.ly/39OYMBX) said that, as well as many reviews of the people. If someone wants to open a legal action, count on me. The facts. Unfortunately, I did not check the reviews before renting the car, I trusted the Portal that recommending it, but that was wrong. As many other people, I was charged for an almost invisible scratch that very likely was there before the renting. I cannot prove it because when I pick up my car it was late night, but regardless, I would have probably not been able to find it even in the sunlight. The drop-guy instead, after checking carefully all the car and found nothing wrong, went then straight back to the place where the almost invisible scratch was, weird! Of course, I did not have proof of the damage, therefore I was extra charged and paid. Then I remember that at the pick up, the same guy almost forced me to select the full insurance package, which eventually I did not buy, perhaps there was a link with the existing scratch, a well-established plot! I think it is a shame for a Company to work like that, and I do not understand how the employees do not feel ashamed to work in such way. At the same way, Potals that promote it (in my case Easyjet) should stay out of recommending such Companies to avoid damaging its own image too. I would never ever reccomand Green Motions to anyone. Stay out of it.”

Helpful Report

Posted 4 years ago

“Horrible company. Outright scammers who charge your credit card with hidden charges on flimsy and on spurious grounds. They charged my Credit Card for £160 for an unnoticeable removable scuff mark on one of the wheels and later charged my Card £68 for an Admin fee. It is a Crooked company and Priceline Expedia must carry their bad customer rating and reviews.”

Helpful Report

Posted 4 years ago

“Beware. Do not use this company. Just seen them scam several returners of cars to Prevasa airport. So this is the deal. You collect car and they take photos carefully using old mobile phone that shows little detail making the car look immaculate. On return they say you have scuffed underside of grey plastic bumper when the scratch has always been there (but not in their crappy quality photos). If you take the same photo from the same angle and distance on return, you can’t see the scratch. Results in €488 charged to paint a black bumper which has never been painted. They walk to the car and find the scratch within 10 seconds (because they know it is there). They then hold you to ransom and refuse to tell you how much of the deposit they will keep until you sign to say you will pay for the damage. So bare face, they scam more than one returner at the same time to cause havoc. They tell you to sign to say you damaged the car or they will keep all of the €1400 deposit. They don’t even sell their own insurance, they sell customers booking.com insurance which means that they can do this and you will have to independently claim against this when you get back. If you don’t believe me - read the Guardian article on them which you can google. If you try ringing office in the UK, they only accept emails. If you phone head office in Greece, they tell you that you must deal with the office scamming you. Sadly this company is doing very poor justice to Greece which is a great country and really needs its tourism economy. With this experience it puts people off. See below - can you spot €480 worth of damage.”

Green Motion 1 star review on 3rd September 2021

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Posted 4 years ago

“Absolutely the worst car rental company ever! DO NOT rent from them. Thy are scammers charging customers for insurance if they don't have a chase or american express card. The Heathrow staff are extremely rude especially the manager - don't know who he thinks he is, a trumped up twerp! Any other rental is better. Every customer who came in while I was there was complaining. I'm SOOOO glad I didn't get the car from them in the end. I give them minus 100 stars - WORST RENTAL COMPANY!!”

Helpful Report

Posted 4 years ago

“AVOID GREEN MOTION AT ALL COSTS THEY ARE A SCAM AND FALSELY CHARGE PEOPLE FOR PRE-EXISTING DAMAGE. Read past google reviews and the Newspaper article in the Guardian to avoid getting embroiled with a scam company. We decided to rent a car with Green Motion on August 6th because they offered the cheapest rate we could find. At first we were happy as the customer service seemed very friendly. Little did we know that their friendly service was a pure distraction method and smoke screen. Firstly they took a £1500 security deposit which is EXCESSIVELY large. Then they made us sign the release form declaring that the car was in perfect condition BEFORE showing us the actual car. This was our mistake. They prey on people's trust and good faith knowing that the customer is likely to overlook tiny, nearly imperceptible damages on the alloy of the wheels. After we signed all their forms at the counter, they DID NOT show us to the car and do a walk around. When we returned the car, a young guy from reception walked with us to the car whilst an older guy who we hadn't seen until then did a check around the car. The older guy immediately swooped in and found 2 tiny scratches on the alloy of the wheels, barely longer than 5mm. We were very surprised and taken aback because we knew we hadn't caused they damage. The older guy who found the damage tried to bully us into signing the form agreeing to the damage. We declined to sign. Once we got back to the counter I started reading dozens of online reviews from customers who've had the same experience as us. That's also when we found the article written in the guardian about their scamming methods. Other things that are sketchy about them: -We got a parking ticket and they charged us a £68 admin fee for doing absolutely nothing. We had to make sure to pay for the fine ourselves. -The manager refused to speak to us personally. AVOID AT ALL COSTS. I hope someone finds a way to shut these people down because they are scammers.”

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Posted 4 years ago

Green Motion is rated 2.9 based on 1,385 reviews