Name: Green Motion
Rating: 2.82

“Thieves Absolutely terrible! Literally a year later coming with me with some traffic violation letter and taking money of my account without permission. Havent provided any evidence whatsoever just some letter from 'police' stating i violated the law - and not even mentioning what exactly i have done. Absolutely ridiculous. Thieves! Stay away from these dodgy people”

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Posted 4 years ago

“Thieves Absolutely terrible! Literally a year later coming with me with some traffic violation letter and taking money of my account without permission. Havent provided any evidence whatsoever just some letter from 'police' stating i violated the law - and not even mentioning what exactly i have done. Absolutely ridiculous. Thieves! Stay away from these dodgy people”

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Posted 4 years ago

“They refused to give me the car I booked. What's worse is that they are refusing to refund me back. They are the party who failed to honor the service I paid for. They didn't accept the international driving permit I had and caused me a lot of inconveniences.”

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Posted 4 years ago

“Horrible experience. Rented a car in Corfu. When we arrived the car wasn't there "because we were late". On the contract the time of our arrival was set on 10 am even though we didn't put it there, so we had to pay for another car! We had a flight at 8am so had to drop-off the car at 6. They said they will charge us 25 euros for that because they have to come there specially for us but when we got there, there were many other customers from the same flight, so they charged 25 euros from everybody. When we tried to retrieve the deposit they said on their website it takes up to 14 days, on the phone they said sometimes up to 28 days, what the hell? The worst car rental company we had ever dealt with.”

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Posted 4 years ago

“Horrible, got proper scammed experience. Rented a car in Corfu. When we arrived the car wasn't there "because we were late". On the contract the time of our arrival was set on 10 am even though we didn't put it there, so we had to pay for another car! We had a flight at 8am so had to drop-off the car at 6. They said they will charge us 25 euros for that because they have to come there specially for us but when we got there, there were many other customers from the same flight, so they charged 25 euros from everybody. When we tried to retrieve the deposit they said on their website it takes up to 14 days, on the phone they said sometimes up to 28 days, what the hell? The worst car rental company we had ever dealt with.”

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Posted 4 years ago

“Scam of business, can't believe they are allowed to still keep going. I should've read the numerous other reviews about how bad these guys are for scamming as much money out of you as possible. In my case, they took the booking ok no problem, took my money, but on when collecting they refused to let me have the vehicle due to some fine print about payment terms. Despite the fact I had booked and collected a vehicle 18 months earlier in the same way with no issue about payment. I offered other cards, to pay by cash, and even to let someone else use their card but they then insisted the booking would have to be cancelled and booked in their name. No doubt without refund of cancelled booking, and some then with some other excuse not to release the vehicle on the 2nd booking as well. I wasn't about to play double down only to lose yet another 100 quid. Get as much money out of the customer as possible, forgot good customer service, what a con.”

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Posted 4 years ago

“Stay away from Green Motion Car rental. Such a terrible experience ripping off. The customer service sucks, The fleet is horrible and would suggest never again deal with them. The pricing looks cheap but there are hidden unexplained surprises you will see when you go to collect the car.”

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Posted 4 years ago

“Stay away from Green Motion Car rental. Such a terrible experience ripping off. The customer service sucks, The fleet is horrible and would suggest never again deal with them. The pricing looks cheap but there are hidden unexplained surprises you will see when you go to collect the car.”

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Posted 4 years ago

“1 Start is too generous! This business needs to be shut down and the owners locked down. They stole money from me charging me ten times more than the original fee and gave me a very hard time. Unfortunately I am not the only one, sadly they have been robbing honest people traveling from around the world since years! The one star reviews, Channel 4 broadcast, BBC, Guardian, The Sun, and much more say it all! They also pay for 5-star reviews on various website which are clearly and obviously fake! Is there no rule of law? Why is this business still operating! Why are companies collaborating with this business? This has to stop now!”

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Posted 4 years ago

“This company is operating a mass fraud stealing and robbing every poor customer.”

Helpful Report

Posted 4 years ago

“1 Start is too generous! This business needs to be shut down and the owners locked down. They stole money from me charging me ten times more than the original fee and gave me a very hard time. Unfortunately I am not the only one, sadly they have been robbing honest people traveling from around the world since years! The one star reviews, Channel 4 broadcast, BBC, Guardian, The Sun, and much more say it all! They also pay for 5-star reviews on various website which are clearly and obviously fake! Is there no rule of law? Why is this business still operating! Why are companies collaborating with this business? This has to stop now!”

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Posted 4 years ago

“TOTAL SCAM!! DO NOT RENT AT GREEN MOTION!! On this website only 4% of the reviewers recommend Green Motion. Here is another extremely unsatisfied ex customer. We hired a car at Green Motion, Lefkada airport. I paid € 1,549.40 consisting of the rent (€ 557.40) and deposit (€ 992). Before leaving an employee and my family walked around the car. She made tiny marks on a form with the visible damages that were all black spots as it’s a white car. This took her a few seconds. She told us not to worry, al would be fine. It was an used and older car. On 18 August 2020 I returned the car. Another employee walked around the car and pointed to something at the bottom of the car which he thought was a damage. I responded that this was not a damage and certainly not caused by me. He didn't react to that, then went inside to get the forms in order. So I assumed it was okay. While I was waiting was astonished to see on my phone an email that came in, from which I noted that € 439 of the deposit had been withheld. The attached specification of the alleged damage was inadequate. I protested heavily against this because I definitely did not cause any damage and the charging of any amount was not discussed at all. However, the employee in question indicated that it would stay that way. He was not going to change the amount. After a fierce discussion, I left because otherwise I would miss my plane. On the plane I came to the conviction that: 1. if I would have caused the damage, there would have been white lacquer off and black spots would have been visible, just as with other damage already present on July 28 2. if this is a damage, the damage was previously repainted with white lacquer (reason it was not visible as a damage by a non-expert) without repairing the damage itself 3. because the other damages already present were black and the employee pointed out these damages to us, we didn't pay attention to a kind of dent which one seemed not to be able to see easily that would be a damage 4. the costs are not substantiated and are far too high. See a photo of visible damages and a photo of the alledged damage underneath the car. At home a again strongly contested with not fully paying back the deposit and requested full payment of the deposit of € 992. Green Motion of course only refuses. If you want to avoid beeing ripped off and end your holidays well, DO NOT RENT A CAR AT GREEN MOTION!!”

Green Motion 1 star review on 22nd August 2020

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Posted 4 years ago

“Do not discount the negative reviews they are an unscrupulous operation and will rip you off. I have been hiring cars for over 25 years for at least 30 days per year with no issues ever. I did the mistake to go to them despite the reviews. Upon return of the car while expecting a typical sign off, their guy was out of my sight for a few minutes on the other side of the car. Then he presented me with a scratch. I did the mistake of not taking pictures of the car before returning – make sure you do that. Although minor, they asked for the whole deposit 1205£ + 75£ fee. They eventually returned half of that, just keeping a hefty amount for a minor scratch, according to their own predetermined fee schedule. I have no issue taking responsibility for anything I might have caused. I doubt this being real and I see their charges as unjustified and overblown. This was the Edgeware Road branch inside Hilton. I cannot believe they are permitted to operate, shameful. Never again.”

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Posted 4 years ago

“Don’t go there! We got to London Gatwick airport hoping to get the shuttle bus to them and we waited for hours. Every time we called them, they always used the ‘same excuse’ to delay the shuttle bus. Our morning was ruined!!!! Never come back again and we advise whoever is traveling don’t use them unless you want to waste your whole day on your holiday!!!!”

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Posted 4 years ago

“Beware scammers I rented a Green Motion car from London Stansted for a week in September last year, the vehicle was checked and signed off when I returned it. More than 6 months later I was hit with a bogus excess mileage charge. I have tried to contact them, but they do not respond to my e-mails. I have now had to open a time consuming dispute with my bank.”

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Posted 4 years ago

“they are scam merchants. we picked up a car (in the dark) and checked it as best we could. drove it 15 miles where it then sat on a driveway for 4 days (1 x 20 mile journey in that time), then drove it back , to be told we had scuffed the front nearside alloy, absolute rubbish, i can hand on heart honestly say that i did not scuff the alloy and that the £160 payment was daylight robbery. the staff member who came out to check the car went straight to the wheel in question when checking the car. there was no damage or scuffing to the tyre in question which says to me it was an old scuff that they claim for multiple times.... will not be using them again.”

Green Motion 1 star review on 11th August 2020

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Posted 4 years ago

“Collecting the rental car from GreenMotion was a painful and time consuming exercise. The worst experience ever, and I have rented cars all over Europe and the USA. It took over an hour between arriving at the car hire portacabin on Monday 20th July and getting the keys to the rental. The low light was being asked what I did for a living and asking for my National Insurance number (which I did not know) to ascertain if I had any points on my driving license as it would effect my insurance , this despite the fact that I already had Insurance booked through CarJet. We ended the 40 min impasse by me providing my American Driving License. This did the trick so no cares about my driving record in America !! During this whole time I had to listen to the senior staff member (there were only two) berating a customer for not reading the small print and having agitated the customer sufficiently then got on his high horse as the customer had used an expletive in a sentence. This set off alarm bells as did being informed that I should inspect the car carefully for damage before hiring it. You are made to feel like a criminal. We were presented with a leaflet (attached) providing a guide to assist your vehicle inspection. It specifically highlighted the Front Bumper, Wheels, Windscreen, Parking Dents, Tyres and Rear Bumper. The Green Motion Vehicle Check guide did not mention the roof, the undercarriage or indeed the clutch!! Having been given the keys to the rental car we then spent 10 mins looking for it. We found it in a loose gravel surfaced compound next to the car park beyond the car washing area. The car had a fine coating of dust on it (I guess from the loose gravel surface). We inspected the car as best we could based on the vehicle check guide, taking photographs as advised, and could see no obvious damage to concern us. We drove from the Holiday Inn, Jct 4 M4, to Leigh in Kent. The car was parked for 4 days on our drive before driving it back to the Holiday Inn. A 110 mile round trip. On arriving back at the Green Motion portacabin on Thursday 23 July we parked the car. We then went to see a member of staff. The one available, of the two working, was clearly new as he didn’t know anything about the return process. The other member of staff was having to guide him through the process whilst dealing with his own customer. The experienced staff member said he would be out shortly to inspect the car. We thought that everything would be fine until he asked if we had taken photos of the roof. I was stunned as I had never heard of such nonsense. This was before he even started looking at the roof. It was as if he was planting a seed. He then proceed to suggest that we had put scratch marks on the roof. On closer inspection and through the light coating of dust I could discern some individual marks, so insignificant that I would ordinarily not see such items. I felt as if I was being set up by this employee in some form of insurance scam. The marks look like they would have been caused by someone cleaning the car as they were arched as opposed to straight and they were in different parts of the glass roof. Clearly I hadn’t cleaned the car. The only person to have cleaned the car would have been GreenMotion themselves. I was incensed at the suggestion that I had ‘scratched’ the roof. On balance, if GreenMotion had wanted me to check the roof they should have provided a step ladder and preferably a clean surface. I am not tall enough to see the whole roof of the car. The member of staff said he would be passing his assessment to the department that deals with such things and they would decide what to do next. They are trying to charge 530 pounds to my credit card. I will never use GreenMotion ever again after this experience and would urge others by whatever means possible to avoid using them at all costs.”

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Posted 5 years ago

“As nobody should be victim of fraud, everyone should be aware. I wouldn't recommend green motion to any one. Especially Green Motion Heathrow. If you decide for any reason to rent with them make sure you take pictures of all documents and parts of the car you are renting as the staff will find a damage on the car that you haven't caused to take money from you. If you from abroad there is a big chance to be victim of this fraud. I experience it and been informed that it's frequently happening. It is better to pay a bit more with another car rental company as will end up pay a lot more with them. Contacting their customer services will be a wasre of time and won't be helpful to you. It's seems like the company is training their staff to make money by any means which is sad. The value of this company is scary. I am not surprised of know why customers doesn't rent with them again after their first experience.”

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Posted 5 years ago

“Extremely rude represantive, demonstrating the lack of empathy the overall company has. Booking a car via your website and paying for it upfront, it came out that I couldn't use the car because I didn't have a credit card. Imagine that I have all of my documents with me, even a debit car to uise for a deposit, but the campany failed to offer my any alternative. On top of that, they suggested that if i wanted to use the car, I should pay £150 no refundable for it. Lack of transparency with a lot of hidden costs, leaves me no option but to be very unsatisfied. I now realize why companies like zipcar thrives. You aim for the short term gain, since you took my money but you didn't let me use the car. I am wondering how long your company will last with this cryptic behavior.”

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Posted 5 years ago

“Definitely a scam!! Choose another company! Unethical and misleading business practice Charged us 795 gbp (400 gbp after the completely useless insurance) for a scratch which may have been there before rental. On collection, staff failed to mark existing damage on the rental agreement - I remember they did not go over the entire car properly and skipped the side with the scratch on purpose. On return, staff checked over the car looking for the tiniest blemish. Also, the normal charge for the scratch of 795 gbp is utter BS. You can get that fixed for 150 gbp max at any shop. Please please please avoid this company!! Hope they get their karma.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Green Motion Reviews