Name: Green Motion
Rating: 2.82

“Never use this company, they charged my friend about £700 for a damage that's never happened. Total scam. I am surprised they are still running after all known about them.”

Helpful Report

Posted 5 years ago

“This company is out to get car users, please do not hire with them, we had an awful experience with them magically finding a practically invisible dent and charging £300. Since our encounter with them I discovered their awful business practice has been heavily covered in the media and tv shows, they have been dropped from a reputable hire website however they were still listed on the comparison site which we used. We went through our credit card company who reviewed the evidence and we have not had to pay the £300 charge so please do dispute with your credit card companies if you too have been wronged by them. If you must use them then keep all your documentation and do not sign anything until the car is brought to you, insist on a member of staff checking the car with you before leaving and even in that case take photos. These photos are what I had to prove the dent was existing at the time of collection, but green motion claimed they couldn’t see it in the pictures therefore I had to escalate using section 75 of the credit consumer act.”

Helpful Report

Posted 5 years ago

“I have rented the car at Greenmotion Leicester City Centre branch. Upon returned this guy inspected the car in each and every details and noted down the damaged that already there. Before I went to pick up the car, one of the staff have just showed me the existed damaged and because I have young children in other car, I have to take his word for it. Little I know, they take advantage of a woman. Not to mention I am quite short so I did not inspected the car roof. And surprise surprise, there are a deep scratch on top of the roof that I did not know it was there. It probably there already before I even pick up the vehicle. There are about 3 peoples that been through same situation as me when I dropped the vehicle off. They are scam all of us 3 peoples. I did not even going to think it happen to me as well, I have read many bad reviews. STAY CLEAR FROM THEM. THEY ARE SCAM AND WHEN YOU PAY THE DAMAGED IS GO TO THEIR POCKET AS A BONUS FOR SCAMMING PEOPLE. WHEN YOU SEE A BAD REVIEW, PLEASE USE YOUR COMMON SENSE. TAKE BLOODY PICTURE OF THE CAR NEXT TIME!!!”

Helpful Report

Posted 5 years ago

“Avoid Green Motion when hiring a car. In my case, Green Motion at Manchester Airport attempted to get me to purchase unnecessary comprehensive car insurance by (a) first stating that they could not release my pre-paid car to me based on none of my three licenses meeting their requirements, then (b) changing that statement to saying they would release the pre-paid car to me only if I purchased their insurance, which cost twice as much as my pre-paid car hire. I refused and walked out. After filing complaints with Green Motion multiple times, Green motion refused to refund my pre-payment, so I filed a complaint with my credit card company, who refunded me the total amount of my pre-payment. Subsequently I've read hundreds of consumer complaints about Green Motion on multiple websites/review sites, as well as newspaper articles that reported on Green Motion's practices.”

Helpful Report

Posted 5 years ago

“A perfect example how corporations can scam and be openly discriminating to you and get away with things. I paid in advance for a 2 day car rental from London airport. When i was booking, I checked the name of countries they accept a driving license from. India was on that list and I went ahead with it. On the day of booking I arrive at their office and from the first interaction their tone was insulting. I just wanted to get the car and be on my way, so listened to whatever they were saying. Then they asked more my documents. I gave them my Indian drivers license and they kept it for a few minutes and then said they cannot give me the car. I asked for the reason and i was told this is because they do not understand the format of the document (Document was in English). I showed them on the internet that this is what the government issues. To which i got shouted at saying they will not give me the car. I told them if they do not accept a document from a country then they should mention it on their site. Their tone to every reply was insulting and rude. At the end i had to move on as i had no choice. I asked them for a refund since they refused to give me the car. At that point they agreed and asked me to make a refund claim online. When i made an online claim they refused saying i should ask for a refund 48hr prior to date of pick up. I explained them the whole story and they came back with "You document was faded and hence we could not issue you the vehicle" This incident is from Dec 2016 , I still do not have my refund. Which was nothing but a Lie given that i still have that document with me and every single text on it is crystal clear. Either they find a new way to scam every tourist or they discriminate people based on their country of origin. But i would recommend everyone to avoid this company no matter how good a deal they give you. At the end they will take the extra money off you or treat you like garbage.”

Helpful Report

Posted 5 years ago

“In January of this year I hired a car from Green Motion's branch at Manchester Airport for a short three day period. When I collected the car the rep pointed out a scrape on one of the alloy wheels and when I checked around the car quickly I didn't notice any other damage so accepted it as it was and made the first mistake of not taking photographic evidence of every panel of the car in fine detail. I have hired cars quite a few times over the years and found it unnecessary to record anything other than existing visible damage. I then made the second mistake of not going around with a fine toothcomb to find every miniscule blemish on the car but as I thought I'd looked it over pretty well I believed there was nothing more to do. How wrong I was. When I returned the car another rep inspected it and drew my attention to a miniscule windscreen chip close to the nearside pillar and well outside the swept area of the screen and a small depression near the edge of the roof, just behind the B-pillar, so small I could barely see it even close up. I protested at the time that there was no way either of these occurred while the vehicle was in my charge and was told not to worry about it but put my belief in writing anyway. A few days later I was shocked to receive an invoice for £1205, being the standard excess, and a copy of their damage matrix which I immediately challenged. Having been in the motor trade and industry for 50 years I have a good knowledge of repair methods and costs and knew that the dent could be repaired for well under £100. Another invoice followed with an estimate from their "approved repairer" which reduced the charge to just over £760, still about ten times the true cost of repair. Due to the fact that I had no proof that the damage did not occur while I had the car (a mistake I won't make again) I accepted that I would have to pay and offered to have the repair carried out by a qualified and reputable specialist at my expense and their convenience but this was turned down flat. I offered to pay a realistic amount of £100, providing quotations and credentials from the specialists but this too was turned down. I escalated my concerns to the local, then national, customer service departments with no joy, then took my concerns to the industry's dispute resolution service who, despite having guidelines on types of repair which supported my claims, said that they couldn't rule in my favour because they "are unable to discuss the repair costs and as Green Motion are entitled to choose their repairing garage as the owner of the vehicle, the BVRLA does not dispute the repair charges". So I am stuck with being cheated out of £760 for damage which I know I am not responsible for and can't afford to take legal action against them. Shortly after this, and unaware that it was the same company, my wife also hired a car from a different branch of Green Motion and had issues with them which were fortunately resolved but not without threatening action. This company systematically cheat their customers with overpriced repairs and other charges to the extent that ALL specialist insurance companies providing car hire excess cover exclude rentals from Green Motion but cover hiring from ALL other UK companies. What does this tell you?”

Green Motion 1 star review on 7th June 2020

Helpful Report

Posted 5 years ago

“The retail of the car went smoothly, the car was good, but the return was different. When I picked up the car it was wet as it was freshly washed. When I pulled into the car park I saw the car in being grilled over like I have never seen before. straight away it didn't look good. When it came to my turn they found a tiny tiny dent on the wheel rim that I hadn't spotted as it was wet when I picked it up. It was parked on a private drive for three day without moving and only I drove the car. I had to pay 90 pounds and it had the stink of a scam all over it. I will never use them again.”

Helpful Report

Posted 5 years ago

“Green Motion are crooks. They charged me over £600 for a scratch I didn’t cause. It was under the front bumper, so I never noticed it when I picked up the car, but I know with 100% certainty that I did not cause the damage. Then they charged me £52.50 for a tank of petrol even though I handed the car back with a full tank. I have contacted them several times, and today they say it’s too long ago!!!! My advice is to never, ever deal with this company. They are real crooks.”

Helpful Report

Posted 5 years ago

“It looks like I am just one of many very unsatisfied "customers" of Green Motion Car Hire. I had a rental reservation for a pick up at East Midlands Airport on Friday 7th February at 7:00pm. I received the confirmation and on arrival at the airport I called the telephone number for the "free shuttle service" given on the confirmation email. However, the call went directly to voice mail. I tried several times but on each occasion it was the same - voice mail. I waited about half an hour with no sign of anyone from Green Motion. So eventually I decided to get a taxi to the Hilton Hotel, Lockington, Derby where Green Motion have their pick up location, however the Green Motion desk at the hotel was in total darkness with nobody around. So I was left with no alternative but to go back to East Midlands Airport and try to rent a car from a more reputable company and I was able to get a car from Enterprise Car Rental. The following day, Saturday 8th at around 10:00am, I called Green Motion on the telephone number given and guess what!! Yes, voice mail. Upon returning home to Spain, I sent an email to Green Motion and told them what happened and you would expect that any reputable company would offer an apology and as a gesture of goodwill reimburse my out of pocket expenses, i.e. the two taxi fares to and from the Hilton Hotel amounting to £26.40. But no. Green Motion lay the blame on me for my flight being delayed by half an hour and me not informing them of this. They had all my flight details and could have monitored the flight just as all the other car rental companies I have used in the past do and so would know of any delays. I had numerous exchanges of emails with their customer services people but to no avail. So all I can say about Green Motion is that they cannot be relied on to deliver the service that had been booked and what is worst is that they seem to have no concept of good customer care. Bottom line - DO NOT UNDER ANY CIRCUMSTANCE USE GRREN MOTION!! Stick with more reputable companies such as Enterprise, Avis, Hertz, etc. You may end up paying a little bit more but you can rely on good service.”

Helpful Report

Posted 5 years ago

“I have stopped using this company since last June 2019 as I, like so many others, was charged for an non-existent scratch which the staff member went right up to and pointed out. I pointed out that I couldn't even see the scratch and finally rubbed spit on it in order to see it. I'd post a photo but no camera on earth is powerful enough to pick it up. However, this is not my complaint. The other day, nearly 9 months after my rental, I got a call saying they wanted an £80 admin fee for a toll which I paid on the same day that I drove over the Runcorn bridge. I guaranteed them that I would not be paying and would take legal action if necessary. There is a principle involved here, we need to make a stand when dealing with this rip-off car hire company. The irony is that I book a car up to twice a month and I certainly won't be returning to this company, ever.”

Helpful Report

Posted 5 years ago

“scummy wankers”

Helpful Report

Posted 5 years ago

“PLEASE AVOID THIS COMPANY. Green Motion Heathrow. They will try and double to advertised price when you pick up the vehicle, with either: - saying they don't have the booked vehicle and you need an upgrade, or - trying to scare you into buying 'their' Collision Damage Waiver policy. If you manage to refuse that, as we did, as we had 'vehicle excess insurance' they will find an invisible dent that you know that did not happen in your care, when you return the vehicle and charge you the earth. Our story is too long to post here, but please look at more evidence of how bad they are. Here are investigations by the Guardian and the BBC, I wish that I had read these before....see: https://www.theguardian.com/money/2018/jun/27/major-uk-car-rental-website-removes-green-motion-from-website and https://www.bbc.com/news/uk-england-london-46974240 They particularly target tired families from overseas (that was us) and single women. If you have a damage claim for an E Pace Jag Plate No. GV68PYD get in touch with me. I live in NZ.”

Helpful Report

Posted 5 years ago

“This company appears good value on the booking websites, until you look at add-ons. I booked a car for 12 days to include 8 days in the Republic of Ireland (I.e. overseas!) Expected to pay between £100-£140 additional fee as is standard with other hire companies. At the desk picking up the car, was charged £140 plus an additional unjustified £30/day. A whopping £380 additional charge, which was nearly double what I actually paid for the car hire. Never, never, never again!”

Helpful Report

Posted 5 years ago

“This company appears good value on the booking websites, until you look at add-ons. I booked a car for 12 days to include 8 days in the Republic of Ireland (I.e. overseas!) Expected to pay between £100-£140 additional fee as is standard with other hire companies. At the desk picking up the car, was charged £140 plus an additional unjustified £30/day. A whopping £380 additional charge, which was nearly double what I actually paid for the car hire. Never, never, never again!”

Helpful Report

Posted 5 years ago

“Lost over £100 for booking a car, booking said bring a valid credit card in the name of the driver, we did. Turned out they do not accept Amex, and can't take a payment on debit card, but they can charge you double for the car rental if you still want the car you booked. Naturally we didn't agree to that and ended up paying cancellation fees, which was still only a third of what they were looking to charge. I will not be booking with them again.”

Helpful Report

Posted 5 years ago

“We booked Green Motion in advance however all flights are cancelled due to Coronavirus. We asked for refund two weeks in advance however our request was declined. Company asked to rebook which we are unable to do due to Coronavirus situation. No flights to Malta until further notice. It's not really our fault but we lost money.”

Helpful Report

Posted 5 years ago

“Horrible horrible experience. I just got scammed by this sh*t company. They bully you, harass you and threaten to charge a fortune for damages you didn't create. They charge unreasonable rates for "insurance", which they call "excess reduction". Staff are unbelievably rude and bullying. Avoid this company like the plague. Don't get lured by cheap rates they offer, its nothing but a scam. They know how to line their pockets by scamming innocent customers!!”

Helpful Report

Posted 5 years ago

“Service is kind of ok, selling you an upgrade on the spot. If you get a penalty the car company is charging you and the Uk is also charging you). Basically, I paid 2 times a fine. Ridiculous, I never heard such a think in my life.”

Helpful Report

Posted 5 years ago

“Got fleeced by the same scam regarding scratches that everyone else did. No scratches upon delivery but they show upon return. I guess they polish them over and take the polish off afterwards. The government should really close them down but also Rentalcars.com and others should stop using them full stop. That is the only way you will be able to stop this scam.”

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Green Motion Reviews