Groupon Reviews

2.0 Rating 1,137 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,137 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
32
Anonymous
Anonymous  // 01/01/2019
While deals can be found on Groupon, I find their current customer service horrible. I bought a coupon for a massage, but found that the massage business was not honoring the coupons. So while I was able to get a credit from Groupon, spending it was a different story. Each time I tried to spend my Groupon credit, I was told (by the interface software) that I must enter my credit card number - even though I was only trying to use my Groupon credit. I did not want to enter my CC info, it was unnecessary. The worst part was though when I tried to consult with customer service. Each respondent was from India (indicated by Indian names), and each one asked for more details (even though I provided all info and screen shots), and each time I responded it went to a new CS rep, who then started the process all over again. They were clearly having fun with me, making me repeat everything time and time again, and never providing an answer. ...Infuriating. I am done with Groupon, I will use local flavor instead.
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Posted 7 months ago
I make the mistake of purchasing $400 worth of Groupons for an upcoming vacation to London. There were problems with scheduling reservations. It turns out their "customer service" is bots that just send you one worthless email after another! I am contacting an attorney to get my money back!
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Posted 7 months ago
I've never ever written a review in my life, but I have to add on to this. Like what others said. They do not very their merchants and refused to give a refund even if it's the merchant's fault. They will keep your money no matter what. I told them I had problems with the merchant an no longer want to use the groupon and just want my money back since I paid $175 for it. They sent my complaint to "the team" and told me they would contact me. I never got my money back. Instead, they gave my personal contact information to the merchant without my consent and they contacting me regarding my groupon. I believe this is against their privacy policy. All I can say is avoid groupon at all cost. I wish there's an option for negative stars.
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Posted 8 months ago
Horrible experience! I bought a massage, the merchant was a show at my appointment. Then Groupon refused to refund. They forced me to reschedule with this unprofessional merchant who wasted my time. Don't buy on Groupon!
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Posted 8 months ago
Please note if I could give Groupon minus reviews I would I bought by mistake 2 Groupon services and before I could use them I am recovering from the death of my mother and from having two rumors I work for the nhs and the service Groupon give well if the nhs did that people would die . They just seem to be heartless I will cancelling my account with them I suggest you revie my experience and buy from Wowcher better customer service the person who rejected it was Soniya Pujari S from Groupon hope she gets the sack I have had no reply back from them terrible buyer beware
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Posted 8 months ago
Groupon use to be such a great experience. You could try new restaurants and experiences, try out a new salon. It was fun. I even used it in the past for my resume. It’s been a few years and a couple months ago I decided to buy a resume deal. Well. Okay. It was bad. I mean the person doing my resume didn’t even proof it. Spelling errors. Duplicate info. Just bad. I figured ‘just a bad apple.’ So I tried another resume service the site reccomend. This was worse… it was the most basic cookie cutter resume which gutted my resume and wouldn’t have gotten me a job at McDonalds. Both times I ate the money and just reviewed the services. Maybe I should have figured it out then, but I needed my hair cut. I had had great hair experiences in the past so figured I’d try Groupon again. I got back from the salon about two hours ago in tears. My hairs is choppy, cut so short in places it sticks out like a poker and is an absalote mess. I don’t even have enough hair left that I could beg another salon to fix it. I figured I’d reach out to Groupon. I’ve only ever had to once in the past and I knew they use to have the Groupon Gaurentee. However no phone number. I get into chat with someone who clearly doesn’t speak English as their first language… so no US support any longer as well… and I explain the situation. I even sent photos. They offered me $7 in Groupon bucks. The resumes… no one will ever see. However I have three interviews next week for very well paying jobs and I look like one of those toddlers who take scissors to their hair when mom is in the other room. Its that bad. I’m livid. The agent said they would get back to me later. This isn’t okay. Frankly I’ve lost all trust for Groupon and whatever they use to be is clearly dead. They no longer back up customers if something really bad happens like what happened today. It feels like they just don’t care. It’s but at your own risk and screw you if it turns out badly. I just got back into support chat and had them delete my account. Don’t use or trust Groupon
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Posted 9 months ago
They offer services that exploit animals :(
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Posted 10 months ago
Reflections Massage. SHE IS A THIEF. I purchased a Groupon and set appointment for May 5, 11:30am. I arrived knocked on door and no answer. I contacted Groupon for refund. They denied me because merchant said I was a no show. I provided proof that she lied I was there and took a picture. They refunded me. Shame on her is she that desperate for money or just lazy. DO NOT LET HER STEAL YOUR MONEY. Groupon should stand behind their customers.
Groupon 1 star review on 11th May 2023
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Posted 11 months ago
There have been three fraudulent offers posted to Groupon that were for the same type of service business. Different contact and business owners. When I tried to get a refund for the first owner, Groupon would only allow me to trade the money spent for "bucks" to use in their app, no refund. Then I traded these bucks for another skin care service provider, who didn't contact me back for three weeks finally she said to contact Groupon for a refund. Contacted Groupon to get my money refunded for both and was told they could only refund in bucks to be spent on their site. Trust in site at this point was already at zero considering they haven't vetted their offers however they refused to refund the money. So tried again, and the service provider provided me with a fake address this time for an empty warehouse and didn't respond when I called. Groupon still refused to refund the money spent on their site. Do not use Groupon, they are no longer vetting businesses and are not reliable
Groupon 1 star review on 9th May 2023
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Posted 11 months ago
As a merchant I have to say that not only is groupon the worst they also service the absolutely dredge of society. Groupon customers are the absolute worst customers of anyone. Most of them are always trying to get the item or service for free and its already very cheap. I stopped servicing groupon and their customers and I suggest all merchants, Hotels, etc also stop. This will cut down on the amount Karen's!
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Posted 1 year ago
Sold me unavailable dates. I called the hotel to check about 1 week after buying, and they said Groupon had double booked me, and to tell them to refund it. I contacted Groupon, who told me to ""read the fine print"", as though they hadn't lied to me right there on the booking page in BIG print? JUST BOOK DIRECT. ITS NOT CHEAPER, BECAUSE YOU WONT GET ANYTHING
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Posted 1 year ago
This company are the absolute worst, their customer service is shocking. They lie to you about your order, they refuse to cancel or refund your money for items you have not received. The staff just are rude and send you cheeky messages when you dare to complain about the poor service you receive. They then deleted my account when I told them I was going to take this further. Avoid.
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Posted 1 year ago
I tried to use my Groupon gift card but the site said I was entering a wrong code on their website. I called their telephone number on the back of the card and they don’t take calls. I tried their chat 8 separate occasions and when the rep didn’t know the answer to something they just stop answering. I asked to speak to a supervisor in at least 4 occasions and they said one would get back to me w/in 24 hours. Yet not once did they ask for my telephone number or email, so obviously no one was going to get back to me.
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Posted 1 year ago
Got given afternoon tea voucher from my daughter. Was unable to book it until 17 e mails later so had to sadly involve daughter. I suspect because of this many vouchers go unused Also turned out voucher only covered Mondays and Tuesdays which was stated no where clearly
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Posted 1 year ago
Groupon does not verify its merchants and do not provide refunds when their merchants do not provide services. I purchased a costly beauty treatment from a merchant on the groupon website and even used their booking portal within the website for acompany called Ashtones Beauty in Fulham. During a train strike, I spent £25 on taxis and I was told to purchase my own numbing cream (a further £25 cost) prior to attending the treatment. When I arrived, the salon was completely shut. I called the number listed and texted several times as I waited for 30 minutes outside in the freezing cold. I also sent 3 emails. The emails were read but never responded to. I reached out to Groupon customer service to alert them of the merchant clearly fraudulently offering services and taking funds. Groupon refused to return my money and repeatedly said that instead that they would reach out to the merchant on my behalf. I said at least a dozen times that I do not wish to have any one who clearly runs a fraudulent business performing any type of invasive or touch-based treatment on me and that I simply want a refund. They refused. They also violated the GDPR law which prohibits them from sharing customer information even though i specifically said I do not give permission for my details to be shared. When I insisted that I want a refund, they simply put me on hold for over an hour and then cut me off! Do not use Groupon - they do not verify their merchants and they do not provide any security or safety for the consumer. Rather use treatwell
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Posted 1 year ago
My partner acquired covid and was unable to use the cruise voucher. So the merchant asked that a member from groupon contacts them to process the refund which they refused to do multiple times. Their terms and conditions of the sale is very unethical and their customer service is extremely poor with very delayed replies, e.g we’ve been going back and forth over messages for several weeks because they don’t have a phone service. I never write review but I highly recommend you NEVER EVER use them.
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Posted 1 year ago
My orders all disappeared from under My Stuff and on my Groupon app. A customer service rep helped me to retrieve them. 2 days later they were again gone from Groupon My Stuff and the app. Just spent an hour on Live Chat. While on my app, still states nothing available under my stuff. I wanted to print them before they disapper again. The service rep said she sent it to my email but nothing appeared. And then after numerous requests no reply was answered. Hope they stay on my app. Very frustrated. After using my current Groupons, if able to, no more Groupons for me!
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Posted 1 year ago
Absolutely awful customer service using Chat Line. Asked three times for my name and was told could not verify, although confirmation email addressed correctly. Order was not as advertised, will never use Groupon again as problems do not get resolved.
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Posted 1 year ago
Trustworthy fun offers for all age and ability 👍
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Posted 1 year ago
It's always an issue and you don't get the same service as if you'd paid full price
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Posted 1 year ago
Groupon is rated 2.0 based on 1,137 reviews