Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,156 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“We had fraud on our account and they tried to refund us fraud with Groupon bucks. and told our bank it was us that made the purchase despite having other fraud occur. I should file a law suit!”

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Posted 6 years ago

“It’s impossible to reach customer service. If you have a problem that’s your problem. Never again would I order from Groupon”

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Posted 6 years ago

“Purchased a pair of boots with their Black Friday deal for $29.99 and when the charge appeared on my credit card I was charged $59.99. Contacted customer service and they asked if I had a screen shot of that price. ??? Who does that?? Never had any problems in the past. They have lost a frequent customer. Buyer Beware!!!”

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Posted 6 years ago

“t must have been lucky? the last time I "trusted " them was more than 12 months ago, at that time they DID have a PHONE NUMBER and AN E/mail address. Even at a that time they were not easy to communicate with , not by either of those methods, albeit my patience eventually paid off. That said I never felt they were interested in whatever my problem was ? a couple of times I had some satisfaction, the problem was the other 7 or 8. problems were never acknowledged or dealt with ! The final straw was an item I bought for myself and some friends which they continue to offer today ! AVOID AS A TOTAL CON, " tyre pressure valve caps with 2 LED indicators " now displaying CODE : : WISH 20 .... These are totally ineffective waste of money . I was lucky as I did not go for any so called BIG TICKET items so any product failures were annoying although not any strain on my bank balance ! Bottom line, AVOID GROUPON COMPLETELY, ESPECIALLY NOW THAT THEY NO LONGER USE ANY FORM OF CUSTOMER COMMUNICATION , WAS NOT MUCH GOOD IN THE PAST WHEN THEY DID COMMUNICATE WITH THEIR VICTIMS, NOW THEY CLEARLY COULD NOT CARE LESS , HOPEFULLY WHEN ENOUGH PEOPLE STOP YSING THEM, THEY WILLL SIMLY SHRIVEL TO A PILE OF MUD AND BILE, WHICH US EXACTLY WHAT THEY ARE.....”

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Posted 6 years ago

“I’ve ordered quite a few items over the months most have been returned as utter cheap quality , never as the picture looks or described. It’s difficult to work out how to return and you loose your postage. I’ve given too many chances now groupon are dealing with very cheap companies I will never order again lesson learned the hard way .... time groupon dealt with better companies”

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Posted 6 years ago

“order was supposed to delivery today via fedex. shipper created label but have not shipped, nobody at groupon willing to contact vendor/shipper to see what's going and get a date. on chat i was told i could get a refund, but when i told them to cancel all my orders they said i couldn't get a refund.. no human to call and discuss issue, worst customer service ever, do NOT buy goods thru groupon, said it would be 3 days for someone to contact me...”

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Posted 6 years ago

“I lost 3 boxes totaling $ 600 and I was never able to communicate with groupon. Impossible to find a way to have a solution. They do not have a Phone Number and the email do not work. Be careful if you ask for something because if you lose it, there is no one to solve it”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“Product as described and good value and quick delivery”

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Posted 6 years ago

“Groupon said free shipping and then redirected me to another site that charged me shipping at A&B Home fashions. Neither one of them are taking accountability and I have taken screenshots.”

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Posted 6 years ago

“There website said free delivery. I was re directed to another site and charged delivery and then they conversations we had were it is their fault...no their fault with A&B home fashion. No one taking accountability. So groupon basically falsely advertised free shipping and do not hold themselves accountable”

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Posted 6 years ago

“My package was delivered packed nice and neat thanks”

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Posted 6 years ago

“No return phone number Customer service never call back or email back as they said within 24 hrs. Poor sevice”

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Posted 6 years ago

“I have had many good experiences, but that was when there was customer service. Now that they deleted their email, phone number, and can end chat when they feel like it, they stink. If they make a mistake don't expect it to be corrected. They listed a restaurant with 20% cash back. We went there and it didn't show up as a credit and there is nothing you can do. You chat and they tell you they will get back with you but don't. If they lie, so what, you have no say in the matter. They are going down the drain.”

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Posted 6 years ago

“all items ordered arrived quickly with no fuss or hassle,,,,,,pleased..........”

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Posted 6 years ago

“I have bought a few things from here and it's all so cheaply made. I believe most of the stuff they sell you can buy off wish. Very very cheaply made. So disappointed.”

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Posted 6 years ago

“Groupon advertised a product as free delivery and once I purchased it, there was a delivery fee charged.”

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Posted 6 years ago

“I purchased 3 tickets to the blue Man group. Groupon offered a 'select a date' option & I chose the date January 5th. as soon as I purchased it said that the tickets expire and one week exactly on December 8th. Unable to go on that day I contacted Groupon & they were completely unwilling to help. They would not give me a refund nor would they even simply change the date. I have been completely RIPPED OFF of a LARGE AMOUNT OF MONEY. Not worth the energy to save a few dollars. Just purchase through the merchant itself.”

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Posted 6 years ago

“Accidently clicked twice for $450 tickets at the Gaylord in Nashville. No way to contact Groupon to cancel second group of tickets. They are impossible to cancel from day 1 avoid all contact. They need to go out of business. Terrible company and a major reason not to trust some start up online sites”

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Posted 6 years ago

“We'll just had an answer finally from Groupon,I can send my towel bale back and have Groupon credit,what the hell for I won't be using this site again,but the catch is if I answer the email from them,I agree to receive the credit, unless I answer the email to find out how to get the return label I'm stuck with them. Catch 22 situation. If you value your sanity, keep well away.”

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Posted 6 years ago

Groupon is rated 2.0 based on 1,156 reviews