“I have had many good experiences, but that was when there was customer service. Now that they deleted their email, phone number, and can end chat when they feel like it, they stink. If they make a mistake don't expect it to be corrected. They listed a restaurant with 20% cash back. We went there and it didn't show up as a credit and there is nothing you can do. You chat and they tell you they will get back with you but don't. If they lie, so what, you have no say in the matter. They are going down the drain.”
“I have bought a few things from here and it's all so cheaply made. I believe most of the stuff they sell you can buy off wish. Very very cheaply made. So disappointed.”
“I purchased 3 tickets to the blue Man group. Groupon offered a 'select a date' option & I chose the date January 5th. as soon as I purchased it said that the tickets expire and one week exactly on December 8th. Unable to go on that day I contacted Groupon & they were completely unwilling to help. They would not give me a refund nor would they even simply change the date.
I have been completely RIPPED OFF of a LARGE AMOUNT OF MONEY. Not worth the energy to save a few dollars. Just purchase through the merchant itself.”
“Accidently clicked twice for $450 tickets at the Gaylord in Nashville. No way to contact Groupon to cancel second group of tickets. They are impossible to cancel from day 1 avoid all contact. They need to go out of business. Terrible company and a major reason not to trust some start up online sites”
“We'll just had an answer finally from Groupon,I can send my towel bale back and have Groupon credit,what the hell for I won't be using this site again,but the catch is if I answer the email from them,I agree to receive the credit, unless I answer the email to find out how to get the return label I'm stuck with them.
Catch 22 situation.
If you value your sanity, keep well away.”
“Ordered towel bale, supposed to be luxury,they stink,I'm try to send them back,but just going around in circles , according to the site the item is too big to be given a printable label and to contact customer support
Getting the feeling they have gone home early”
“groupon is the worst online business out there they lie about shipping times and make it very difficult to contact them my advice buy somewhere else this company sucks”
“Ordered an activity that specified it took place in 5 locations, when the confirmation email arrived it said it only took place in Cardiff!!! Was then informed that they wouldn’t refund any money, disgusting life of scam artists and thieves”
“I ordered things online and they sent me 4 messages saying there was an "error" no explanation given, I've tried calling , they dont pick up, left messages, they dont call back, emailed them, they dont reply, never using this site again
.”
“We recently ordered 2 items from Groupon, for Christmas, and had information on delivery dates within a few days of ordering, and the items came one within 4 days, the other was 5 days. All very acceptable as it was the weekend that we ordered them, so very good. Have checked the items, and happy and pleased with the great service.”
“Communication : Not able to contact no one by a phone number given 877-788-7858 told to go on Groupon and chat. I ordered 3 bamboo cutting boards ordered 1 and when I was told I couldnt order the other 2. To bad i was told nothing they could do after 3 days. ( Spoke to manager and now they said they will give me a credit) I also ordered 2 x a Cargo mat. It was sent TAN not Black first time they gave me credit less the 10 credit I was told to reorder and they charged me full price. I was told they could not issue me another credit.”
“made a reservation for 1 night, groupon charged me for 2 reservations, when i contacted customer suport live chat where I spoke with Vinod K., who not only told me that he really didnt have to fix the problem but also argued with me even tho I have proof this was a error on groupon's behalf, I will never in life use groupon for anything else & by the way, why the hell do you have a live chat if no one can actually help & all they do is put you on hold & transfer you from person to person who cant really help. Real life crooks who take pleasure in stealing peoples money.”
