Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Groupon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all items ordered arrived quickly with no fuss or hassle,,,,,,pleased..........”

Helpful Report

Posted 7 years ago

“I have bought a few things from here and it's all so cheaply made. I believe most of the stuff they sell you can buy off wish. Very very cheaply made. So disappointed.”

Helpful Report

Posted 7 years ago

“Groupon advertised a product as free delivery and once I purchased it, there was a delivery fee charged.”

Helpful Report

Posted 7 years ago

“I purchased 3 tickets to the blue Man group. Groupon offered a 'select a date' option & I chose the date January 5th. as soon as I purchased it said that the tickets expire and one week exactly on December 8th. Unable to go on that day I contacted Groupon & they were completely unwilling to help. They would not give me a refund nor would they even simply change the date. I have been completely RIPPED OFF of a LARGE AMOUNT OF MONEY. Not worth the energy to save a few dollars. Just purchase through the merchant itself.”

Helpful Report

Posted 7 years ago

“Accidently clicked twice for $450 tickets at the Gaylord in Nashville. No way to contact Groupon to cancel second group of tickets. They are impossible to cancel from day 1 avoid all contact. They need to go out of business. Terrible company and a major reason not to trust some start up online sites”

Helpful Report

Posted 7 years ago

“We'll just had an answer finally from Groupon,I can send my towel bale back and have Groupon credit,what the hell for I won't be using this site again,but the catch is if I answer the email from them,I agree to receive the credit, unless I answer the email to find out how to get the return label I'm stuck with them. Catch 22 situation. If you value your sanity, keep well away.”

Helpful Report

Posted 7 years ago

“Ordered towel bale, supposed to be luxury,they stink,I'm try to send them back,but just going around in circles , according to the site the item is too big to be given a printable label and to contact customer support Getting the feeling they have gone home early”

Helpful Report

Posted 7 years ago

“groupon is the worst online business out there they lie about shipping times and make it very difficult to contact them my advice buy somewhere else this company sucks”

Helpful Report

Posted 7 years ago

“Ordered an activity that specified it took place in 5 locations, when the confirmation email arrived it said it only took place in Cardiff!!! Was then informed that they wouldn’t refund any money, disgusting life of scam artists and thieves”

Helpful Report

Posted 7 years ago

“I ordered things online and they sent me 4 messages saying there was an "error" no explanation given, I've tried calling , they dont pick up, left messages, they dont call back, emailed them, they dont reply, never using this site again .”

Helpful Report

Posted 7 years ago

“We recently ordered 2 items from Groupon, for Christmas, and had information on delivery dates within a few days of ordering, and the items came one within 4 days, the other was 5 days. All very acceptable as it was the weekend that we ordered them, so very good. Have checked the items, and happy and pleased with the great service.”

Helpful Report

Posted 7 years ago

“Communication : Not able to contact no one by a phone number given 877-788-7858 told to go on Groupon and chat. I ordered 3 bamboo cutting boards ordered 1 and when I was told I couldnt order the other 2. To bad i was told nothing they could do after 3 days. ( Spoke to manager and now they said they will give me a credit) I also ordered 2 x a Cargo mat. It was sent TAN not Black first time they gave me credit less the 10 credit I was told to reorder and they charged me full price. I was told they could not issue me another credit.”

Helpful Report

Posted 7 years ago

“Quality and price so fair !.”

Helpful Report

Posted 7 years ago

“made a reservation for 1 night, groupon charged me for 2 reservations, when i contacted customer suport live chat where I spoke with Vinod K., who not only told me that he really didnt have to fix the problem but also argued with me even tho I have proof this was a error on groupon's behalf, I will never in life use groupon for anything else & by the way, why the hell do you have a live chat if no one can actually help & all they do is put you on hold & transfer you from person to person who cant really help. Real life crooks who take pleasure in stealing peoples money.”

Helpful Report

Posted 7 years ago

“Each order through Groupon has been very easy. I'm going to start using Groupon more often!”

Helpful Report

Posted 7 years ago

“great prices!”

Helpful Report

Posted 7 years ago

“Click and delivered.❤”

Helpful Report

Posted 7 years ago

“They are very quick at getting orders out and everything they sell is in quality condition and great value and quality many thanks”

Helpful Report

Posted 7 years ago

“Great products and quick delivery.”

Helpful Report

Posted 7 years ago

“great prices, fast delivery!”

Helpful Report

Posted 7 years ago

Groupon is rated 2.0 based on 1,162 reviews