Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,156 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give Groupon UK 5 negative stars I would. I purchased and non refundable hotel reservation with them for 4 days. I had to cancel my hotel stay due to a death in the family. I even offered to show them Proof as well and they still refused to cancel it. I honestly wouldn’t never book anything with them again”

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Posted 6 years ago

“Quick service great price”

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Posted 6 years ago

“They give excellent delivery service, had no problems so far also always keep you Informed of your purchase.”

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Posted 6 years ago

“Have ordered 3 different items and they can never deliver them and then you can’t speak to a human to discuss at all just chat bots”

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Posted 6 years ago

“I never received a mattress ordered. I did a Paypal Resolution and they never responded to Paypal. They emailed me saying they will refund me if the Paypal Resolution is closed. It ran the 28 days and closed. I asked Groupon to honour their pledge. Tonight I got and e mail starting with this statement "We never got the mattress returned to us" and offered tokens for the £259 pounds. They are a bit suspect in their logic and general morality. Paypal don't come out of this well either. The irony is that this was ordered on a "Pay on Delivery basis. Steer well clear of this company!!!”

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Posted 6 years ago

“brilliant app, save the street trudging”

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Posted 6 years ago

“"Great customer service! This was my 3RD time coming for an oil change and I will be :)" Coming back and telling all our friends #HappyCustomer”

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Posted 6 years ago

“Best&low cost”

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Posted 6 years ago

“Such a waste of time and money plus too much stress!! Very quick on taking payments but items not delivered.i ordered an item,paid,waited...waited...and waited.then i was told that it will be delivered soon.following week,still not delivered.contacted them, then i was told that item was already delivered...damn.so i was offerred a refund by a rude agent on live chat. Refund will be processed in 5-7 days so i will not be ale to use my money until it comes back in my account.”

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Posted 6 years ago

“I purchased an online discount code to be used for a Priority Pass for access to airport lounges when travelling. I have been trying for 7 days to get the code to work (due to Groupon asking me to wait and try different methods to resolve) and consistently still receive error messages stating that 'Code is Invalid'. After attempting all the suggestions by them, Groupon have asked me to take screenshots and email these to their support team, but my Groupon is nearly due to expire (as you only have 10 days to use code before automatic expiration) and asked for someone to come back to me before the end of yesterday and still nothing from them. Also, everything feels rushed when communicating with Groupon support via Webchat as ridiculously, their agents cannot see when customers are typing (although the customer can see when the agent is typing) therefore creating comments like ‘Are you still there’ or ‘Have you disconnected’ whilst you are still typing your query and I type fast as worked in IT support for over 20 years, so I pity the customers who type slow. This issue needs to be fixed or they need to get a new ‘Webchat’ system. I cannot see myself using Groupon again if this is the type of support received.”

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Posted 6 years ago

“Items arrived all smashed up so refused to accept the order after waiting in a full day for delivery. Tried to get them to reorder it but instead only option was a refund which would take up to 14 days . After having to ring twice, the representative had very broken English so struggled to understand her”

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Posted 6 years ago

“I ordered a Hoover floor cleaner It has NEVER worked. I tried working with Hoover to see if we could get it working. They sent me new chargers to charge the battery, still not working. Then Hoover said it could be the battery, they said to send them the battery at my cost when they got the bad battery they would send another one. I said no thanks. I have been trying to return this floor cleaner to Groupon, and can't get anywhere with them. They don't care about keeping customers or doing right by them. I will be deleting my app, and will never use them again. Also will be spreading my story all over social media, and warning everyone, DO NOT order from Groupon”

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Posted 6 years ago

“They overcharged me and it is IMPOSSIBLE to get a hold of anyone online-worst customer service I've ever experienced. Doesn't matter how many reviews you do-nobody will EVER contact you. Please do not ever use GROUPON unless you want to be frustrated beyond belief!!!”

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Posted 6 years ago

“I refuse to ever again purchase or work with any company that does not offer 'real' person customer support. I guess Groupon got rid of their actual real person phone support because they were having too many complaints. That should tell us something. No matter, I refuse to talk anymore to any company that does not offer the same respect back to me of a real person to converse. To me that says they are just there to collect our money and not care about our concerns. Way not cool Groupon!”

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Posted 6 years ago

“Bought a set of supposedly leather hand bags, delivery took longer than expected and a Tesco 10p bag is better quality then the so called leather I received”

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Posted 6 years ago

“For the past 2 days, I have been trying to purchase 4 tickets for a Naples Sunset Cruise - Pure Naples. My first attempt was when Groupon advertise 50% off and after 30min with Customer Support assistance we gave up on making a purchase that evening and left it at trying again tomorrow using 25% off with Groupon bucks that worked out to $23.50. On our second attempt the next day again, we had trouble making the purchase. The customer support person also gave up and has referred our situation to another department. In the meantime, we went directly to the provider for the item and completed the purchase. We honestly won't be shopping Groupon or referring others until such time Groupon gets their act together.”

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Posted 6 years ago

“I ordered placed on the 9th and my goods arrived on the 11th, half of it was smashed up and hanging out of the box, the driver suggested I send it back and customer service (CS) would contact me . Today is 14th, I called every day and their CS dont speak English, I've used their email service and they are not responding , very frustrating ....as the are resellers one can only judge them on their delivery, telephone and email service....they responded to 1 of my 5 emails, 0 of the 4 telephone calls ...therefore I rate them 1/10 very very poor”

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Posted 6 years ago

“ordered a "rose gold necklace" - should have known the price was too good to be true. after wearing it for about 2, weeks, the "rose" wore off and i was left with some kind of splotchy silver necklace”

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Posted 6 years ago

“I accidentally submitted a review for a Groupon I bought without completing. I contacted Groupon on chat and thought the first chat window had closed so I started another chat where I was told "Unfortunately, we are unable to remove the reviews made by customers." I thought this was pretty inefficient and didn't make sense so deleted my account as I can't be bothered with a company that doesn't have ways of dealing with things well. However, I received a transcript of this conversation and also of the conversation I thought I had accidentally quit where the operator said "We'll not publish the empty review. Is there anything else I can do for you?" Ir's too late since I deleted the account. Consistency is needed.”

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Posted 6 years ago

“Groupon is one of those websites that you can't help but buy from! Most of their goods are very good quality and value, but if you shop around you can often find the same deal. Their Duvet section is amazing value though. It's a bit annoying that you have to pay £1.99 for one product at a time. Sometimes I've wanted 3 or 4 of same product but having to pay £1,99 x 5 is off-putting. A good all round website though, very easy to navigate.”

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Posted 6 years ago

Groupon is rated 2.0 based on 1,156 reviews