Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,165 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GROUPON had been slowly earning more of my business from Amazon. They offer services, entertainment and restaurant deals versus merchandise alone. That said, almost $300.00 was stolen from me by my account being hacked. I am the only one making purchases on my account. I am so disappointed with GROUPON for not taking this matter seriously. I am still chasing after them 9 days later, after electronic communications with 3 or 4 different individuals. They all pass the buck to another versus solving my problem. I have spent a ton of money supporting GROUPON in the past. It is my fault for trusting them to care about their loyal customers, this one has now become a former customer. Karma 101; the energy that you give out, boomerangs back to you.”

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Posted 7 years ago

“Bought a Franky and Benny's groupon Had a wonderful meal with good service in Kingston, Milton Keynes”

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Posted 7 years ago

“Do not buy sofas from Groupon. I bought two sofas from them for my parents. The quality is so poor that the leather has literally peeled off. My parents are so embarrassed they've just been covering the tears with throw blankets. As they are pensioners they cannot afford to buy replacements until we get a refund from Groupon but as bought them over 12 months ago Groupon do not want to know, choosing to hide behind their terms and conditions and ignoring consumer law that states items must be fit for purpose and last a reasonable amount of time. Their live chat abruptly ended the chat because he didn't want to deal with me so I emailed their CEO Rich Williams. The only response so far is an email back from the normal customer service email asking for more details of the order. I provided this straight away and haven't heard anything back despite chasing them twice. I have therefore lodged a complaint with the EU online dispute resolution and am seeking legal advice on how best to take them to court to retrieve the money they have effectively stolen along with some compensation from my elderly parents. I will not rest until they have paid dearly for what they have done.”

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Posted 7 years ago

“I do like this website a lot, is really easy to buy on it.”

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Posted 7 years ago

“Excellent service everything happens and no problems with results firstclass”

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Posted 7 years ago

“I bought from a uk dealer some cheap chinese smartphone gadgets, which he is selling on the groupon website ! The delivery came very quick ! The first item I bought was a car-holder for smartphones and the handling was self-explanatory. The 2nd item was a bit trickier. A bluetooth modem for the radio and phone for handsfree talking. It seems to work, but I never figured out how to use the handsfree mode for the phone, because there was no instructions manual included! It should be mandatory to include an english written manual ! Not everyone understands chinese ! So this item is now pretty useless for me.... The seller or groupon should keep attention to those things.”

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Posted 7 years ago

“NEVER USE GROUPON!!!! I ordered a mattress with them, thinking it would be great. It has been the most awful customer experience!! I ordered this on the 30th July, I was promised delivery within 7 days. Contacted them on the 7th day, to be told it would be delivered the next day. It was not delivered the next day and the tracking system was not updated. I contacted them via the live chat, for them to tell me the carrier had not updated the tracking system, they completely blamed the carrier for not delivering. So I demanded the carrier details to contact them myself as they could not be bothered to do it. Turns out, Groupon never even gave the carrier the mattress to deliver!!!! I asked for a manager to contact me urgently, still no contact made from the manager, apparently they cannot use phones, so I would have contact via email- STILL WAITING!!!! Ever since I have had nothing but excuses from Groupon. I have just contacted them AGAIN, and now they are just sending me automatic messages, instead of speaking personally to me. Telling me to wait another five days for a resolution!!! The customer service team is terrible, they are a bunch of robots with no care in the world about you or the amount of money you have spent, they are thieving scam artists! NEVER USE THEM, NO MATTER HOW GOOD THE DEAL IS!!!!!!! If I could give a 0 star, I would!!!”

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Posted 7 years ago

“This was my first time buying from groupon. So disappointed. Very bad communication regarding delivery of my order. Order status updates on your website are delayed so my package was almost sent back without me knowing. Called customer service. One of the people on the phone was totally useless and did not know anything about status of my order. He keep saying don't worry it will be delivered to you by the deadline and it is still in transit. Actually at that point courier already tried to deliver 2 times! Further more when I have opened the packaging the product was cracked and repainted in several places. No wonder groupon doesn't have customer reviews on their website like other sellers! I'm in shock that such a big name provides such poor quality products and services! OMG! I think if simple sale was such a bad experience getting a refund must be nightmare:( Please beware when you are buying furniture from them! Cannot comment on other products but definitely not going to chance it.”

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Posted 7 years ago

“Good quality stuff for sale on the site , very well placed and priced”

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Posted 7 years ago

“Still going wrong. Delivered the wrong size bed frame. Reported the fault on the 1st August. No communication since escalating it verbally with customer services on the 2nd. Still sleeping on the floor. Shocking customer service.”

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Posted 7 years ago

“Increasing number of non/failed deliveries, and on the rare occasions an item arrives, it is very wide of the delivery window time. Customer service poor, always scripted, and always offers credit. Have to push for monies refund every time. Stock customer service reply, 'we will ensure that this does not happen again'.....how many time have I now heard that one!”

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Posted 7 years ago

“I am a Groupon groupie. They never fail to come up with discounted products. I really do recommend Groupon for yourself, or gifts. One niggle is the across the board postage charge of £1.99. This can negate any discount if you are ordering something under £10.”

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Posted 7 years ago

“I messed up a purchase and the request for a refund was processed smoothly without any quibble, keeping me informed throughout the refund process.”

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Posted 7 years ago

“I messed up a purchase and the request for a refund was processed smoothly without any quibble, keeping me informed throughout the refund process.”

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Posted 7 years ago

“1 star is one too many. Stay clear of this company if you want a reliable service you can trust. Bombarded with adverts from all types of media selling a product which proved to be considerably higher than that advertised. Even complaining to head guy groupon not bothered and offer continued. Simply don't care”

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Posted 7 years ago

“I went to Groupon to purchase tickets for Universal studios because they had a sale. When I went on and tried to purchase the tickets it failed, so I tried 2 more times. But after that, the tickets were confirmed and I was charged 3 times. When I went to the virtual chat none of the workers would help resolve my issue they kept telling me this "I'm sorry for any trouble here. The Fine Print for this deal indicates that it's Final Sale. This is a condition that was set by the business when they agreed to feature the deal with us. So I'm unfortunately unable to process any refunds for this vouchers." I kept trying to explain to them that there was an error with THEIR SYSTEM but they would still refuse to solve the issue. I tried to call but NO ONE would pick up. I am NEVER using Groupon again this was a terrible experience”

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Posted 7 years ago

“Twice I have used Groupon. Twice they have messed up. First was a school bag I ordered for my son and they sent completely the wrong one. This time a portable potty, they offered 2 colours, and sent the wrong one. I won't bother ordering from them ever again.”

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Posted 7 years ago

“great prices, awesome products”

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Posted 7 years ago

“I am a long time customer, with sound financial information intact. I cannot use promo codes. It is not clear if the problem is multiple email addresses or the need to update my password. Regardless, I could not get into my account information to update. When I attempted to set up a "chat", no matter what the time, no one was available. This was particularly frustrating since the promos were for a limited time.”

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Posted 7 years ago

“You wont get it until you try it. I was amazed when i did. As an African, i was skeptical but my doubts were defied by its service.”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,165 reviews