Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

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“fast service, wide range of goods”

Helpful Report

Posted 7 years ago

“Excellent prices with great products to choose from!”

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Posted 7 years ago

“The worst website to find deals! I just had and issue in which after all I didn’t get anything but an apology because they can’t do anything... it's a scam and a lie. They tell you that your a saving by purchasing with them and when you go to real website you see that you are paying exactly the same. Besides they don’t have a good customer service, they don’t have a phone line where you can actually complain or request about something... they take about two days to answer about any question or complaints but a the end they don’t help you. So please don’t waste your time purchasing in Groupon.”

Helpful Report

Posted 7 years ago

“Customer service was appalling after having the wrong item delivered. Groupon escalated to their special team but they just closed the issue without consulting me. Sever Live chats with them and no-one ever read the history and just kept bleating the same stuff. Was referred to the actual seller who also wasn't interested in the problem.”

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Posted 7 years ago

“Signed up to groupon Marketplace in April and they told me that they were a photography ban for 3 months and will be lifted in July. I called on Monday last week to a guy called William who told me to call on the 2nd July and told me that he is very sure that this was going to be lifted because they only have a ban for 3 months. I called today and they now told me that the ban is still there and will be lifted in November and i should wait until November to get on the list. I asked for a manager to discuss this and they blatantly refused to put me through to one telling me that there is no point All I want to do is to promote my business and offer good promotions to the potential customers in Ashton under-Lyne. Waiting 6 months to be added on a list is terrible when there isnt much competition in Ashton Under-Lyne.”

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Posted 7 years ago

“Value for money and delivered on date specified and time specified”

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Posted 7 years ago

“The price was excellent and it helped get a jump start on improving my health.”

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Posted 7 years ago

“I love the great buys and coupons.”

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Posted 7 years ago

“Product arrived on time in good condition the customer service is excellent I have purchased from this company before and will continue to do so.”

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Posted 7 years ago

“I have been using Groupon for years and have been happy because of immediate issue resolutions and fantastic customer support. This is no longer true. They deserve a 0 rating as dealing with them is now a several hour odyssey that will bring you no satisfaction. No more phone support, rude and unhelpful staff that will text you via live help if you get lucky and anyone is available. Nightmare! Never again”

Helpful Report

Posted 7 years ago

“I buy from them all the time they are value for money and have great gifts never had a problem with them fast delivery would definitely recommend them”

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Posted 7 years ago

“usually a good buy but when you have trouble and need to contact them it is a real PIA! Virtually impossible by your phone and takes FOREVER chatting as I guess the agent is handling at least 4 chats at the same time. Hope you never buy a bad one!”

Helpful Report

Posted 7 years ago

“The delivery was very quick and got what I needed at a discounted rate compared to the high street.”

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Posted 7 years ago

“Product was exactly as described and arrived in 2 days”

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Posted 7 years ago

“Just read the reviews online (Trustpilot etc) and their Facebook page. These tell a better story than I ever can.”

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Posted 7 years ago

“Avoid Groupon like the plague. I have ordered a shoe cabinet, which arrived broken. I have contacted them for a refund, and provided a photo of the damaged contents. They said I would need to take it back to a Parcel force centre and post it back. Now, this package is extremely heavy and has a two man lift sign on it. I don't own a car so can't possibly take this anywhere, and they refuse to collect it or refund me. So I am stuck with this useless item, and I am going to have to pay the council to bulk collect it! Utterly outrageous.”

Helpful Report

Posted 7 years ago

“DO NOT BUY !!! I ordered Rattan Furniture £800 worth end of April ...missing parts and I have a 11 seater Table and chairs still with no bolts, instructions weeks now calling , emails still no parts ... disgusting service !!!”

Helpful Report

Posted 7 years ago

“Ordered something that was supposed to take 7 days to arrive. 3 weeks later and still nothing. When we looked at the tracking it said it had been delivered and signed for by someone completely different. Clearly it wasn’t us and we hadn’t received it. Spoke to groupon and they said it must be that they’ve given the courier the wrong tracking information. No apology though! Offered us our money back in groupon credit but we refused and they finally agreed to give us our money back into our bank. Clearly realised they had messed up! Will not order anything from groupon again.”

Helpful Report

Posted 7 years ago

“Goods didnt arrives on time then I was told they would be delivered yesterday .l waited all day and still didnt get them .My moneys been taken from my account two weeks ago.”

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Posted 7 years ago

“Never again. The worst thing is that there is NO telephone customer service. WHO do you call for help? I spent hours trying to get help in the chat and after a long, long conversation I got no where. I did not get the info I wanted. : ( If a big corp like Amazon has real people for customer service than Groupon should have a decent costomer service. I think for Groupon, it should be a half star. VERY, VERY POOR”

Helpful Report

Posted 7 years ago

Groupon is rated 2.0 based on 1,162 reviews