Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,156 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was excellent and it helped get a jump start on improving my health.”

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Posted 6 years ago

“I love the great buys and coupons.”

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Posted 6 years ago

“Product arrived on time in good condition the customer service is excellent I have purchased from this company before and will continue to do so.”

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Posted 6 years ago

“I have been using Groupon for years and have been happy because of immediate issue resolutions and fantastic customer support. This is no longer true. They deserve a 0 rating as dealing with them is now a several hour odyssey that will bring you no satisfaction. No more phone support, rude and unhelpful staff that will text you via live help if you get lucky and anyone is available. Nightmare! Never again”

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Posted 6 years ago

“I buy from them all the time they are value for money and have great gifts never had a problem with them fast delivery would definitely recommend them”

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Posted 6 years ago

“usually a good buy but when you have trouble and need to contact them it is a real PIA! Virtually impossible by your phone and takes FOREVER chatting as I guess the agent is handling at least 4 chats at the same time. Hope you never buy a bad one!”

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Posted 6 years ago

“The delivery was very quick and got what I needed at a discounted rate compared to the high street.”

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Posted 6 years ago

“Product was exactly as described and arrived in 2 days”

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Posted 6 years ago

“Just read the reviews online (Trustpilot etc) and their Facebook page. These tell a better story than I ever can.”

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Posted 6 years ago

“Avoid Groupon like the plague. I have ordered a shoe cabinet, which arrived broken. I have contacted them for a refund, and provided a photo of the damaged contents. They said I would need to take it back to a Parcel force centre and post it back. Now, this package is extremely heavy and has a two man lift sign on it. I don't own a car so can't possibly take this anywhere, and they refuse to collect it or refund me. So I am stuck with this useless item, and I am going to have to pay the council to bulk collect it! Utterly outrageous.”

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Posted 6 years ago

“DO NOT BUY !!! I ordered Rattan Furniture £800 worth end of April ...missing parts and I have a 11 seater Table and chairs still with no bolts, instructions weeks now calling , emails still no parts ... disgusting service !!!”

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Posted 6 years ago

“Ordered something that was supposed to take 7 days to arrive. 3 weeks later and still nothing. When we looked at the tracking it said it had been delivered and signed for by someone completely different. Clearly it wasn’t us and we hadn’t received it. Spoke to groupon and they said it must be that they’ve given the courier the wrong tracking information. No apology though! Offered us our money back in groupon credit but we refused and they finally agreed to give us our money back into our bank. Clearly realised they had messed up! Will not order anything from groupon again.”

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Posted 6 years ago

“Goods didnt arrives on time then I was told they would be delivered yesterday .l waited all day and still didnt get them .My moneys been taken from my account two weeks ago.”

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Posted 6 years ago

“Never again. The worst thing is that there is NO telephone customer service. WHO do you call for help? I spent hours trying to get help in the chat and after a long, long conversation I got no where. I did not get the info I wanted. : ( If a big corp like Amazon has real people for customer service than Groupon should have a decent costomer service. I think for Groupon, it should be a half star. VERY, VERY POOR”

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Posted 6 years ago

“TRIED TO SELL USED MERCHANDISE AS NEW. SCAM.”

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Posted 6 years ago

“The electronic keyboard I received is plastic. And although it didn't state in the title and description at time of ordering that it was a toy it did some weeks later, in which case I wouldn't have ordered it.”

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Posted 6 years ago

“excellent choice at good prices found a couple of items required”

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Posted 6 years ago

“We spent £600 on garden furniture, we brought a sofa set that came with a table. They sent us two tables and half the sofa. We rang many of times and they didn’t do anything about it. We rang again today and the women put us on hold for 20 mins so we would get bored and hang up. There’s no option to return unless going through them, but they won’t talk to us. We’re down £600 and have furniture we can’t assemble, the other item hasn’t even turned up and it’s been 3 weeks. I’m so upset I could cry, I don’t even care about the furniture but just the thought of loosing £600. Worst company ever, do not buy from.”

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Posted 6 years ago

“I ordered an item months ago and was so pleased with the service I ordered yesterday and again today with no problems”

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Posted 6 years ago

“The item I ordered was not the item I received. I tried to write a review and it does not give me the option to write a review. When I got a hold of a representative for help they said that the item I ordered was going to be sent. It never came, i tried to write a review again and the Groupon site doesn't actually let me write a review. It does seem that Groupon isn't much into customer satisfaction.”

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Posted 6 years ago

Groupon is rated 2.0 based on 1,156 reviews