Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,156 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two houseplant palms for £37 and when they arrived all bashed it would have been more hassle to repackage and send back so just kept them and repotted. They were not the size expected probably could have got them at the supermarket for £10. Feel duped. Also bought allium bulbs which were a bit soft but planted them up and crossed my fingers, needless to say only 2/3 are showing signs of coming.”

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Posted 7 years ago

“BEWARE of Purchasing Mayhem Mystery Experience Purchased: April 17, 2018 Total Price: $58.00 When attempting to make reservations on website “https://www.mayhemshows.com/shows” we were unsuccessful. It was very evident that the site was useless to achieve reservations. Tried to call the company’s number (863) 420-5320 and was unable to talk to anyone, received automation stating “mailbox full”. Sent e-mail to company with no return reply. When bringing up YouTube, Instagram, Twitter, Facebook and Google on their website, all sites refer to “WIX.COM” “A web development platform that lets anyone create a beautiful website using simple drag & drop tool – for free!.” NOT “Mayhem Mystery Theatre Company.” We have traveled from Pensacola, Fl. to Orlando, Fl., visited the Address Site in person at: I-Drive Grand Resort & Suites (NO Ballroom). Employees there have never heard of “Mayhem Mystery Theatre Company”. The address: 7056 South Kirkman Road Orlando, Fl. 32819 is actually a business “Espeto Steakhouse”, employees there have never heard of “Mayhem Mystery Theatre Company” either and are going to report it for using their address. We visited: Dixie Belle’s Café 7125 South Orange Avenue Orlando, Fl. 32809 and it does exist, however they are a Small Restaurant Business of breakfast & lunch ONLY. ** Note: It appears & evident that “Mayhem Mystery Theatre Company” is a SCAM and does not exist. "Groupon Support" supports this SCAM. Support tells us the addresses are correct & that we did not make reservations within the stated 24 hours which are false statements.”

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Posted 7 years ago

“Very easy to order, easy to see your orders, order came a few days later we’ll packed, you get what you want with no effort”

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Posted 7 years ago

“I have bought five items in the last few weeks, all Items came quickly pleased with everything I bought and was fantasticly priced.”

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Posted 7 years ago

“Order was spot on exactly as displayed”

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Posted 7 years ago

“I bought 2 vouchers on Groupon for a European holiday. I first spoke to the merchant supplying the holiday to confirm dates and availability (this was advised by Groupon customer care as I was traveling with an infant and they were not sure of costs involved). After the purchase was made I called back and was told I needed to pay additional amounts of money for the 2 vouchers to secure the trip. What is the point of purchasing a Groupon voucher then? A waste of my afternoon and I strongly recommend you just book elsewhere.”

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Posted 7 years ago

“I was looking for concerts in Orlando, saw a good one and purchased. I immediately noticed it was not in Orlando even though I was on the Orlando page and hit refund. I was told I could not receive a refund. Why would they advertise an event on the wrong city page! This is the second issue I have had with Groupon refunds. Worst customer service ever.”

Helpful Report

Posted 7 years ago

“Groupon double charged me and then refused to refund my account. The live chat rep Jayashree B was the only person that I could talk to and she repeated there was nothing she could do to help. I used to use Groupon all the time, but I will not anymore. T”

Helpful Report

Posted 7 years ago

“You can’t leave a review without it being vetted so how can you let others know of your negative experience if it’s vetted by Groupon. People need to know what to avoid as well as the good.”

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Posted 7 years ago

“I ordered headphones last night and got a confirmation email for my order. Upon waking this morning, I found another email that said my order had been cancelled because my payment information was incorrect, which it wasn't. When I went to their website to try and re-order the headphones, they were out of stock.”

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Posted 7 years ago

“The products I ordered had quite a discount. A little slow to arrive”

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Posted 7 years ago

“I have clicked and clicked and clicked and even clicked again. How do you get to live chat? No matter what I click, I cannot get access to the deal for which I just paid. This should be a click or 2...done.”

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Posted 7 years ago

“By ring helpfully with delivery”

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Posted 7 years ago

“After purchasing 3 memory foam mattresses online from Groupon for £210, I received more a week and when I contacted them about the other two I was told that they can give credit of £46 for the two and there is nothing else they can do. I am so distraught I feel like crying, why these large companies must always seek to rob working people. They don't even care, I keep calling and they either cut me off or just put me on hold for a long indefinitely. I will sue if I have to pay for this phone call, I have been holding for over 20 minutes now. So they gave me an email address to send my issues to which I did and received an automated response that they will get back to me within 24 hours. After 3 days or more I am still waiting, but I got a response to a previous email I sent to Groupon that they can now offer me £20. They finally contacted me and offered me £140 credit which I used plus £60 to re-purchase the missing items. The were not out delivery until 19th when I threatened that I want all of my £200, I received them on 23rd April. The delivery was another terrible experience.”

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Posted 7 years ago

“I contacted customer service to advise me on rearranging my groupon voucher reservation - followed their instructions, cancelled my booking in order to rearrange. Then the customer service guy tells me oh you can’t rearrange you’re booking because the voucher has expired and because it’s you’ve cancelled it there is nothing we can do for you! Despite me explaining this is what they asked me to do, they would not take responsibility and were very unhelpful. Both individuals on live chat and on the phone were extremely rude and I found them to be unprofessional. There is no common courtesy and manners from customer service at groupon. In today’s world they were horrific to deal with.”

Groupon 1 star review on 25th April 2018

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Posted 7 years ago

“Inefficient company with rude, unprofessional staff, who do not seem to have technical knowledge.”

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Posted 7 years ago

“Groupon's customer services is a complete joke..Honestly the worst I have ever experienced. The discounts are not worth it for the amount of stress they cause their customers.. If you are interested Group on: the reference is 58738865. All the conversations will be logged here.. The only Customer care representative who has been even the slightest bit helpful is Francel.. The rest need sacking!! truly shocking!!!”

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Posted 7 years ago

“Recently bought two heart fitness trackers and only got one deivered. After several weeks of complaints finally got a partial refund rather than the item I bought. Very poor customer service from the chat service”

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Posted 7 years ago

“The story of my last 15 months of dealing with Groupon. In December 2016 my account, along with many others, was hacked and items were fraudulently bought using it; however, all the money that went from my bank account was reimbursed. In about March 2017 I tried to use my Groupon account again to buy something else and it failed due to unknown reasons with the same failures happening twice on different purchases in October 2017. I reported these failures to Groupon on each occasion and told them that there was something wrong with my account (probably as a result of security measures they put in place on my account after the hack); but every time they ignored me, said there was nothing wrong with my account and I should just try again later. In October I decided enough was enough and told Groupon that if it failed one more time then that was that and I wanted out. In March 2018 I tried to make another purchased and it failed due to the same unknown reason again. I wrote to Groupon and said that either I wanted the credit I have on my account (about £25) sent to me directly, or I want goods to its value sent to me; and I want my account deleted. Groupon claim they are unable to do this and I have received this reply to my request: "As much as I understand your situation I am afraid that in request to your monetary compensation I cannot comply. Groupon can only refund the price of an order and provide a gesture of goodwill in the form of Groupon credit. I am sorry for the inconvenience, however we do not have the facility to place orders on behalf of our customers, so we will unfortunately be unable to send you the plant." (The 'plant' is the goods I wanted to buy in March.) I do not find this acceptable as there is no guarantee that if I open a new account the same failures won’t happen again because the security measures may be linked to my name and not which account I am using, if this happens I’ll be back to where I am now. I am writing this as a warning to those that use Groupon: if anything goes wrong then their customer services are next to useless; and even if they eventually admit liability you won't be able to extract any money you have with them in a useful form.”

Helpful Report

Posted 7 years ago

“Excellent website and offers.”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,156 reviews