Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted customer service to advise me on rearranging my groupon voucher reservation - followed their instructions, cancelled my booking in order to rearrange. Then the customer service guy tells me oh you can’t rearrange you’re booking because the voucher has expired and because it’s you’ve cancelled it there is nothing we can do for you! Despite me explaining this is what they asked me to do, they would not take responsibility and were very unhelpful. Both individuals on live chat and on the phone were extremely rude and I found them to be unprofessional. There is no common courtesy and manners from customer service at groupon. In today’s world they were horrific to deal with.”

Groupon 1 star review on 25th April 2018

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Posted 7 years ago

“Inefficient company with rude, unprofessional staff, who do not seem to have technical knowledge.”

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Posted 7 years ago

“Groupon's customer services is a complete joke..Honestly the worst I have ever experienced. The discounts are not worth it for the amount of stress they cause their customers.. If you are interested Group on: the reference is 58738865. All the conversations will be logged here.. The only Customer care representative who has been even the slightest bit helpful is Francel.. The rest need sacking!! truly shocking!!!”

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Posted 7 years ago

“Recently bought two heart fitness trackers and only got one deivered. After several weeks of complaints finally got a partial refund rather than the item I bought. Very poor customer service from the chat service”

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Posted 7 years ago

“The story of my last 15 months of dealing with Groupon. In December 2016 my account, along with many others, was hacked and items were fraudulently bought using it; however, all the money that went from my bank account was reimbursed. In about March 2017 I tried to use my Groupon account again to buy something else and it failed due to unknown reasons with the same failures happening twice on different purchases in October 2017. I reported these failures to Groupon on each occasion and told them that there was something wrong with my account (probably as a result of security measures they put in place on my account after the hack); but every time they ignored me, said there was nothing wrong with my account and I should just try again later. In October I decided enough was enough and told Groupon that if it failed one more time then that was that and I wanted out. In March 2018 I tried to make another purchased and it failed due to the same unknown reason again. I wrote to Groupon and said that either I wanted the credit I have on my account (about £25) sent to me directly, or I want goods to its value sent to me; and I want my account deleted. Groupon claim they are unable to do this and I have received this reply to my request: "As much as I understand your situation I am afraid that in request to your monetary compensation I cannot comply. Groupon can only refund the price of an order and provide a gesture of goodwill in the form of Groupon credit. I am sorry for the inconvenience, however we do not have the facility to place orders on behalf of our customers, so we will unfortunately be unable to send you the plant." (The 'plant' is the goods I wanted to buy in March.) I do not find this acceptable as there is no guarantee that if I open a new account the same failures won’t happen again because the security measures may be linked to my name and not which account I am using, if this happens I’ll be back to where I am now. I am writing this as a warning to those that use Groupon: if anything goes wrong then their customer services are next to useless; and even if they eventually admit liability you won't be able to extract any money you have with them in a useful form.”

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Posted 7 years ago

“Excellent website and offers.”

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Posted 7 years ago

“We stayed at the Rudloe Arms Hotel near Bath. The site gave the impression that the rooms were all in the main building, they were not. Even though the room was good it was an open air walk in the rain for breakfast and dinner which we weren't prepared for. The menu was very limited and not quite what you'd expect from Mr Pierre White who was in attendance ( although not cooking) Only coffee in the rooms which neither of us are fond of and no telephone in the room to contact reception ( another couple of walks in the rain)”

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Posted 7 years ago

“Couldn’t redeem voucher. Awful customer Service, Will not contact you back and will not refund you, Avoid at all costs.”

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Posted 7 years ago

“Note-- this is my first negative review of a company.. BEWARE!! Just a warning to even those of you that think it's great now. like I had once upon a time: 1. The customer satisfaction pledge is false (which is the reason I felt confident about purchasing a trip from the site.. I purchased a trip from a very shady company who did not respond to my efforts to contact and was not as it was advertised. I contacted Groupon 2 days after the purchase for the trip 7 months away, confident that the satisfaction pledge would stand up. No. 2.The customer service is the worst I'd ever seen.. ever. You can only communicate through email, and you only get a canned response (from what I assume is an offshore vendor) is canned and ridiculously irrelevant to your inquiry. There is no phone number, no escalation path- well except for the attorney general, which is now my new path. 3.The Ebates link that advertises cash back.. does not give you cash back, even if it's on the trip you clicked on. The promise of getting cash back is also false. As verified by Ebates. I had used Groupon for years for local purchases, but will never again. This is the worst experience that I've had with any company of it's size. How can it still be operating?”

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Posted 7 years ago

“We were given a Groupon voucher for afternoon tea at the Birmingham Botanical Gardens as a Christmas present, which had to be used towards the end of April. We tried to book at the end of March, but there were no dates available before the voucher expired and we were unable to get through to Groupon by phone. We rang the Botanical Gardens and eventually spoke to a man called Daniel who was helpful and said he would extend the voucher if needed and help us if we could not sort the voucher out with Groupon. On 3rd April I rang Groupon and finally getting through spoke to a lady who said they would give us the money back but only if she could contact the person who gave us the voucher as a Christmas present - this I felt was unacceptable as it was a present. I emailed the Botanical Gardens as they had offered to extend the voucher and I thought they might be concerned that Groupon was offering us the money back (they would lose income and bad customer experience). I have not heard from Botanical Gardens since my email to them on 3rd April. The customer service has not been good by either party and I would like this resolved asap thank you Jill Griffin.”

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Posted 7 years ago

“I had bought a few items on groupon, please look at the fine print. Also they have expiration dates too. I will NOT ever use Groupon again. It is better to buy the product you need with the actual retailer or services needed than groupon. We had 3 massage certificates and never able to use them.”

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Posted 7 years ago

“Got set of two handbags for a good price and hopefully good quality too”

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Posted 7 years ago

“Worst online buying experience ever!!! I am waiting for my order 1 month. The delivery company said that trying to contact me without success and came from my house. I had no call (the phone number was correct) and i was at home the whole day and nobody rings my bell. I contact them they said that i have to go and take my MATTRESS from the pickup point (10km away from my house). I said that is not an option because are offering delivery services and you never reached me as you said in order to schedule an appointment. The answer was ' Yes i know but we can't do anything if you want you can come and pick it, if not wait 7 days to returned back'. I contacted Groupon, i explained them the situation and they said that they can't do anything, i have to wait 10 days more to be returned and then cancel my order and take my money back..i am still waiting for that...”

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Posted 7 years ago

“Had particular item I was looking for. Quick delivery, good customer service.”

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Posted 7 years ago

“Such a shame that Groupon protects businesses more than customers. I purchased Cocktails voucher, now I am unwell and cant use it but they refuse to move the booking date, even if the restaurant itself is fine with moving it. It's upsetting how little they care about their clients. Now restaurant gets £36, groupon commission and the customer big fat zero, shame on you Groupon!”

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Posted 7 years ago

“These voucher companies offer no help at all,worst customer service ever!”

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Posted 7 years ago

“Very misleading. Customer service is awful. They waited until I was so done, before they were going to help me.”

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Posted 7 years ago

“Well packaged and great quality.”

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Posted 7 years ago

“It was easy to order and had piece of mind that it was secure service. Very pleased”

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Posted 7 years ago

“ABSOLUTE SHAMBLES, DO NOT USE....... Lost in transit! I ordered and paid for a rug from the site which had a 7 working day delivery time. On the 8th working day i called the so called 'customer service department' who could not help me. I asked to speak to a manager to be told that they would get a manager to contact me and i would hear back from them in 7-10 working days!!! It has been well over a month and still no call from a manager..what a surprise! I have had numerous online chats trying to sort out the issues and no-one could tell me what they were..... I received an email this week to say that my goods were lost in transit but its OK because I can have Groupon credits to the value of my order...... Are they expecting me to thank them for my credit refund?? This would mean that I would have to order from them again and quite frankly I would never use Groupon again, not while i still have a hole in my a***. They are coming across as crooks who take your money and do not provide the goods, their customer service is appalling and do not have a clue what they are doing or even how to apologize..... My reply to their email is below which may give you some idea of the frustration that this company will quite happily leave you with.........! Good afternoon, Lost in transit! This is really not good enough! I placed an order with you for which you did nothing but mess me around with, I have waited weeks and had absolutely NO help from your customer service department, despite me trying time after time….. I require a full refund back to my card on which I paid for the item and will NEVER EVER use Groupon or recommend you again. You have caused nothing but inconvenience and anxiety to me regarding this purchase and your poor excuse for customer service and apology are nothing short of embarrassing. You should be ashamed of the service you have provided to me. I am out of pocket, having to go to a shop to get a rug in time for an event at my house which has cost me money and time! Not to mention my time on the phone and online trying to sort YOUR problems. I will ensure that this sequence of events is posted on Twitter as well as review sites to advise anyone else thinking of purchasing from a company with such appalling CUSTOMER service. You have been absolutely no help and I am utterly Disgusted…. I would appreciate a response, however will not hold my breath given the service you have already provided! LET THIS BE A WARNING TO ANYONE WHO WANTS TO PURCHASE FROM GROUPON.......IN MY OPINION, DONT!”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,162 reviews