Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“Great low cost items !!”

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Posted 7 years ago

“This company is not to be trusted. They have committed fraud by taking £30.00 from my account without my authorisation for a product I did not purchase. I tried to use a discount voucher they sent me. When this failed and declined the code as it was a live event I closed the window. I had a live chat and was explained the reason why I couldnt use the voucher. This made the event too expensive so chose not to bother. Next thing I get is an email saying they had taken the money and gave me a voucher. THIS IS FRAUD. And on the telephone you speak with someone in Asia that has absolutely no idea what your problem is as they dont have a fundamental understanding of the English language.”

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Posted 7 years ago

“I ordered a rug from groupon on the 14th March. It clearly stated that they would need 7 working days to dispatch. I kept an eye on the tracker on my groupon account and after 2 days it said that it was being prepared for dispatch. 'Great' i thought...... 8 working days later it was still saying the same thing... I called their help desk and was told that they would log my question with a manager who would get back to me in 7-10 days....... it has now been 14 days (10 working days) and i still have not received my rug! I had a live chat with someone yesterday who just gave me generic answers and was absolutely no help, they even ended up finishing the chat without helping me at all. This company are fraudsters and should not be in business, customer service is shocking and the lack of common sense, let alone the understanding of our language is atrocious....currently in my eyes they look like thieves!”

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Posted 7 years ago

“Good offers! Always seems to be something you want or need (meal vouchers at good restaurants or experiences for friends Birthdays!)”

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Posted 7 years ago

“always get great deals for days out with the kids”

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Posted 7 years ago

“It's ok nice very”

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Posted 7 years ago

“I buy from groupon on a regular basis and have no problems very happy with the service”

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Posted 7 years ago

“ordered perfume and aftershave for Christmas presents and was very pleased with purchases”

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Posted 7 years ago

“Makes getting deals easy and shopping affordable. I love it!”

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Posted 7 years ago

“Very quick at dispatching our item and recorded delivery”

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Posted 7 years ago

“Got what I needed for a discount price”

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Posted 7 years ago

“Easy transaction and payment.”

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Posted 7 years ago

“I am a huge fan of Groupon - have been using it for years now. Have bought fantastic things at super prices and delivery is always very good too. Lots of duvet sets, a lovely sofa bed, pretty jewellery, candles and clothes!”

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Posted 7 years ago

“Huge choice of purchase options, including great online courses at excellent prices. Lots of deal days that reduce costs further making for some fantastic deals. Never had any issues purchasing through Groupon.”

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Posted 7 years ago

“Gave us the wrong room on our 3 year anniversary, had to drive 6hrs to get to the hotel too- then spent half the night dealing with customer service only to be told no one could help for 24 hours”

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Posted 7 years ago

“tried to order mattress but queried my address and tel no as not being correct so tried live chat did not understand my issue so quit out of website. Will not order again”

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Posted 7 years ago

“I got an IMAC from groupon that I barely ever used for over a year as it is never worked properly. I contacted the seller last year to fix it . I had to pay for it to be sent to be repaired. the seller sent it to the address of a retailer and I had to chase for weeks to get the item and when I got it it wasn't working. I had to send it again. the seller claimed that the screen was smashed and this is due to inadequate packaging. the item was packaged in the same way when it was sent before and I believe if it was smashed is due to mishandling by the collection company or the seller's staff. Now, it has been more than a year that I purchased this item that I barely used and ended up with a smashed screen. I come to realize that merchant is a scam company Whenever I contact groupon they send generic emails.”

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Posted 7 years ago

“They added an extra charge on my order. I tried contacting them and wound up with an online chat ( got me nowhere ) I asked for a phone number to speak with someone and they would not give me one. After 2 months I went to my bank and foled a fraud charge. No customer respect at all”

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Posted 7 years ago

“Great cinema deal !”

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Posted 7 years ago

“First time i've used Groupon and it was so easy & quick to use, with great bargains. I shall definately use them again! Their online chat service was great too answering a query & sending a copy of our conversation by email. A happy customer”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,157 reviews