“I am a huge fan of Groupon - have been using it for years now. Have bought fantastic things at super prices and delivery is always very good too. Lots of duvet sets, a lovely sofa bed, pretty jewellery, candles and clothes!”
“Huge choice of purchase options, including great online courses at excellent prices. Lots of deal days that reduce costs further making for some fantastic deals. Never had any issues purchasing through Groupon.”
“Gave us the wrong room on our 3 year anniversary, had to drive 6hrs to get to the hotel too- then spent half the night dealing with customer service only to be told no one could help for 24 hours”
“tried to order mattress but queried my address and tel no as not being correct so tried live chat did not understand my issue so quit out of website. Will not order again”
“I got an IMAC from groupon that I barely ever used for over a year as it is never worked properly. I contacted the seller last year to fix it . I had to pay for it to be sent to be repaired. the seller sent it to the address of a retailer and I had to chase for weeks to get the item and when I got it it wasn't working. I had to send it again. the seller claimed that the screen was smashed and this is due to inadequate packaging. the item was packaged in the same way when it was sent before and I believe if it was smashed is due to mishandling by the collection company or the seller's staff. Now, it has been more than a year that I purchased this item that I barely used and ended up with a smashed screen. I come to realize that merchant is a scam company
Whenever I contact groupon they send generic emails.”
“They added an extra charge on my order. I tried contacting them and wound up with an online chat ( got me nowhere ) I asked for a phone number to speak with someone and they would not give me one. After 2 months I went to my bank and foled a fraud charge. No customer respect at all”
“First time i've used Groupon and it was so easy & quick to use, with great bargains. I shall definately use them again! Their online chat service was great too answering a query & sending a copy of our conversation by email. A happy customer”
“Shocking service! Item arrived broken and damaged and now 1 week later I am being asked to go out of my way to return them because they won't send a courier. The Manager will not speak to me and said I will get an email, I just want to send the item back and get a refund.”
“They advertised a "great deal" for concert tickets and after I purchased them. about a week later, I saw them on sale from the venue cheaper than what I paid. It is misleading to say the least that they say they are offering this "great deal" and it is not. I contacted customer service who repeatedly told me that there were no refunds. I think a multi-million dollar company could issue a rebate of the difference in order to satisfy a customer. Apparently, Groupon does not feel this way. Very disappointing.”
“Bought a 6-day holiday through Groupon, had a pretty awful booking experience. Substantial hidden charges, attempted substitution of the hotel to a poorly rated and far out of town location, plus many other things such as travel connections that made it impossible to even reach our hotel on the first day.
Overall it was a pretty BAD experience.”
“There is loads of fine print that is deceptive. Merchants are not always honest - some are great. Groupon does not have customer support by phone only chat and email. They will always give a hard time to customer.”
“They absolutely did not help me to resolve a problem that has created the partner. I looked for help by contacting them over and over again. Without words!
I'm speaking about Groupon UK!!”
“I used Groupon for the first time recently and have returned to purchase many times. Everything has been easy to order. The e-mail confirmations are informative and instructions simple to follow. Pamper treats for myself and as gifts have been enjoyed at incredibly low prices. I will be back!!”
