Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tried to order mattress but queried my address and tel no as not being correct so tried live chat did not understand my issue so quit out of website. Will not order again”

Helpful Report

Posted 7 years ago

“I got an IMAC from groupon that I barely ever used for over a year as it is never worked properly. I contacted the seller last year to fix it . I had to pay for it to be sent to be repaired. the seller sent it to the address of a retailer and I had to chase for weeks to get the item and when I got it it wasn't working. I had to send it again. the seller claimed that the screen was smashed and this is due to inadequate packaging. the item was packaged in the same way when it was sent before and I believe if it was smashed is due to mishandling by the collection company or the seller's staff. Now, it has been more than a year that I purchased this item that I barely used and ended up with a smashed screen. I come to realize that merchant is a scam company Whenever I contact groupon they send generic emails.”

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Posted 7 years ago

“They added an extra charge on my order. I tried contacting them and wound up with an online chat ( got me nowhere ) I asked for a phone number to speak with someone and they would not give me one. After 2 months I went to my bank and foled a fraud charge. No customer respect at all”

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Posted 7 years ago

“Great cinema deal !”

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Posted 7 years ago

“First time i've used Groupon and it was so easy & quick to use, with great bargains. I shall definately use them again! Their online chat service was great too answering a query & sending a copy of our conversation by email. A happy customer”

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Posted 7 years ago

“Prompt delivery on item”

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Posted 7 years ago

“Shocking service! Item arrived broken and damaged and now 1 week later I am being asked to go out of my way to return them because they won't send a courier. The Manager will not speak to me and said I will get an email, I just want to send the item back and get a refund.”

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Posted 7 years ago

“You always get a good product. I have never had to return any product to them”

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Posted 7 years ago

“can not use groupon and they refuse to refund and I been with groupon since it started.”

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Posted 7 years ago

“They advertised a "great deal" for concert tickets and after I purchased them. about a week later, I saw them on sale from the venue cheaper than what I paid. It is misleading to say the least that they say they are offering this "great deal" and it is not. I contacted customer service who repeatedly told me that there were no refunds. I think a multi-million dollar company could issue a rebate of the difference in order to satisfy a customer. Apparently, Groupon does not feel this way. Very disappointing.”

Helpful Report

Posted 7 years ago

“Bought a 6-day holiday through Groupon, had a pretty awful booking experience. Substantial hidden charges, attempted substitution of the hotel to a poorly rated and far out of town location, plus many other things such as travel connections that made it impossible to even reach our hotel on the first day. Overall it was a pretty BAD experience.”

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Posted 7 years ago

“Great bargains, great business model. A few too many e-mails to my inbox though.”

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Posted 7 years ago

“Good value”

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Posted 7 years ago

“There is loads of fine print that is deceptive. Merchants are not always honest - some are great. Groupon does not have customer support by phone only chat and email. They will always give a hard time to customer.”

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Posted 7 years ago

“They absolutely did not help me to resolve a problem that has created the partner. I looked for help by contacting them over and over again. Without words! I'm speaking about Groupon UK!!”

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Posted 7 years ago

“Fantastic deals, great price, couldn't be happier”

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Posted 7 years ago

“I used Groupon for the first time recently and have returned to purchase many times. Everything has been easy to order. The e-mail confirmations are informative and instructions simple to follow. Pamper treats for myself and as gifts have been enjoyed at incredibly low prices. I will be back!!”

Helpful Report

Posted 7 years ago

“I ordered a pair of discounted branded cartridges, they arrived quickly, job done! :)”

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Posted 7 years ago

“Love this website. Lovely bedding, great quality and great prices. Excellent customer service and fast shipping.”

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Posted 7 years ago

“Grouopon refused to refund on a faulty 'goods' item despite agreeding that they would. Poor service, poor communication - would not recommend”

Helpful Report

Posted 7 years ago

Groupon is rated 2.0 based on 1,162 reviews