Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,156 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer beware, Groupon fraudulently presented this deal! The movie tickets were real but there was no 100 dollar gift card, it was only coupons like $10 off a purchase of $25. This is not what was advertised and they refuse to refund. Social media and BBB are my only forums as an average Joe to get my message out. Please think twice before doing business with Groupon, thank you!”

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Posted 7 years ago

“I have brought a lot of groupons over the years, but way too many are out of business before you can use them and a few flat out would not honor them. I contacted groupon, the only way you can (email) to inform them of these facts, yet they refuse to refund your money (only groupon bucks) and they continued to sell the same groupons months later, even though they know it is out of business. If you wonder what is the final straw for me, I recently purchased a groupon for Top that Pizza in Edmond Ok, I drove over 20 miles a few times looking for it, without finding it. I finally stop to ask someone at another eatery and they told me that it had been out of business for a while. I then went to groupon to read the reviews on Top that Pizza and I noticed that someone complained that it was out of business in Sept.2017 I brought my groupon in October 2017, so I wasted my gas for nothing and groupon had to know that it was out of business. I contacted them with this only to be told that they gave me my money back as groupon bucks. I contacted them again to ask why are they still selling them in Jan. 2018 knowing that the person who purchase them can't redeem them. They get to keep your money and give your groupon bucks for a company that you can't count on to inform you that places are out of business or won't redeem their groupons because of problems with groupon. I am feed up and tired of hearing I am sorry, when they already know that someone is out of business. I am not talking about once or twice, I am talking about many times and when I know I have informed them, they keep selling them to others... that is bad business. Plain and simple”

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Posted 7 years ago

“Some pretty decent deals, a lot of ridiculous pretend deals! Do your research because some of their deals are at a worse price than found elsewhere!”

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Posted 7 years ago

“Easy to use website. Great deals”

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Posted 7 years ago

“great offers.”

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Posted 7 years ago

“Take extra postage charges for second item if you have same item with a different color”

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Posted 7 years ago

“Did not get what I ordered.”

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Posted 7 years ago

“My daughter bought me a Groupon for Christmas for an exercise class. I signed up, got confirmation, got notice 1 hour before the class saying to be there 15 minutes early. I waited for 30 minutes and the instructor never showed up. My daugher contacted Groupon and they would not reimburse her. I called the company that the Groupon was purchased from FOUR times with no response. You cannot get in touch with Groupon easily and they are not as focused on customer service as they once were. I am DONE WITH GROUPON!”

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Posted 7 years ago

“These clowns never fix any problem. The've been screwing me around on 3 different issues and being absolute condescending dicks at every turn. WE HATE GROUPON!!!!!!!!”

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Posted 7 years ago

“Purchased Groupon that merchant would not accept because of "blackout date" in Groupon Fine Print”

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Posted 7 years ago

“I purchased a handful of items as Christmas gifts. I found several more item's to purchase and decided to check the actual value. When doing so I found several items at WAY cheaper prices. I like Groupon but will shop around before purchasing from Groupon thinking it a great deals. *above is only based on material items.”

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Posted 7 years ago

“Bought a sams club membership through Groupon that comes with a $10 gift card. It took six weeks to get the voucher and i never got the gift card, paid with PayPal credit thats the worst thing you can do. Groupon is nothing but a big scam.”

Helpful Report

Posted 7 years ago

“My daughter and son-in-law had purchased a Groupon for my husband and myself, as a gift last Christmas, 2016. It was for a dolphin sightseeing tour in St. Augustine, FL, and expired 12/31/17. I was going to book a tour after returning from a cruise on 12/4/17. But when I pulled up the Groupon, it was saying it was Redeemed on 12/1/17 at 6 something PM. Well, at that day and time, we were out to sea on the cruise. I had never marked it Redeemed. Multiple emails back and forth to Groupon, even mentioning that my daughter had purchased it, and no resolution was made. They continued to say that I had "Redeemed" the Groupon, which I never did! With only a few days remaining on this Groupon, they told me that my daughter needed to email them, since she was the one who purchased it. She did, and still nothing! Two days before expiration, I received an email, addressed to my daughter, who has her own email, with which she emailed them from. They cancelled that Groupon and said that they are refunding her in Groupon Bucks, but not the total price that she had paid. I had to forward the email to her, since they never contacted her. I'm so angry with them and will never buy another Groupon again!!!! Their customer service STINKS!!!”

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Posted 7 years ago

“The Groupon coupon I paid for was not honored. Groupon explained I would receive credit for amount paid (which I was), plus the amount for the difference due to the embarrassment it put me in when it came time to pay vendor. I was to receive entire amount of coupon. I should have known better! I was taken. I cannot trust Groupon or their representatives.”

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Posted 7 years ago

“Countless emails back and forth to get a return label for an item that was supposed to be delivered within 2 days it got here after 7 days and the wrong color. They are keep forwarding me to 3rd party!!! They have the same items on amazon and no headaches. I am done with Groupon.”

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Posted 7 years ago

“Due to the fact that I recently relocated and was unable to use a Groupon, I asked for a refund. I was informed that I would not get one and that I could just give my groupon to someone else. Instead of just giving me Groupon Bucks, which I would most definitely use and than some, they have decided that losing a customer is more important to them. I will buy products and activities via Travelzoo now!”

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Posted 7 years ago

“As I went to leave the Park 'N Fly using my groupon I was informed that it was already used...in the prior month! Not possible. I have tried for 3 days to contact groupon and all attempts have failed. No phone number. No operator available to chat with. No active "send" button on the groupon site to email my complaint. I'm very disappointed. Very poor customer support services.”

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Posted 7 years ago

“Two ceramic items were shipped in an oversized box with nothing but 2 loose, thin sheets of bubble wrap. The box has NOTHING on it indicating that there were fragile items inside. The package delivered with both items broken and shattered. There is no customer service. Takes 2-3 weeks to get a refund AFTER they receive the returned items, IF you can even get ahold of them.”

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Posted 7 years ago

“Customer service sucks: Group discontinued phone and chat interfaces and email responsiveness is less than zero. Very frustrating.”

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Posted 7 years ago

“Incredible selection of items at amazing prices. Easy to order and items are quality, Returns very easy to sort and staff are really helpful,.”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,156 reviews