Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,165 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saved $$ on hair appt but they gave me a trainee who was terrible !!! So had to go somewhere else to get it right. Ended up costing me double.”

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Posted 8 years ago

“Excellent service. Always good products and good returns. Would highly recommend”

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Posted 8 years ago

“Always deliver when they say..”

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Posted 8 years ago

“I've never had a problem with anything I bought from Groupon, my only problem is the website rarely works. It doesn't load and when I try to sign in I can't because it also doesn't load. They need to get a PROFESSIONAL web designer to create a proper website.”

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Posted 8 years ago

“AVOID these Scammers. If anything goes wrong with the delivery of your package Groupon are useless and tell you they take up to 10 working days to reply back - Website claims parcel delivered despite couriers showing the parcel is stuck at the depot - Parcel is now 9 days overdue - Support chat cut you off in the middle of a live chat: J: i dont want the parcel anymore. it far too long. I just want a refund Dhivya A.M: I will pass this issue into priority Dhivya A.M: Until then I'd request your patience Dhivya A.M: Thank you for choosing Groupon. Have a wonderful day ahead. The purchase is now 8 days late and they want another 10 working days to get back to me. On top of this they will not refund me Terrible way of doing business and really poor customer service”

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Posted 8 years ago

“I signed up for Groupon years ago, and used to get good offers on restaurants, for the most part. Now I get a few emails a day. I've found some of their "discount" offers attractive, but when I research a little, I find that I can get the item I'm interested for less on another web site. Last week I ordered "Premium Bamboo Sheets" because here was a deal that was actually a money-saver. They arrived over the weekend, but they were polyester instead. I contacted the seller and they offered a return and a refund, but not the bamboo sheets. I contacted Groupon and they said they couldn't do anything because it's a "third-party merchant." Meanwhile, the offer is still on Groupon, despite the fact that the merchant knows it's a fraudulent offer. And the price I paid for the sheets is, as usual, no deal for polyester sheets.”

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Posted 8 years ago

“Prompt delivery of a great value product”

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Posted 8 years ago

“I do by of Groupon at list twice a month. This time around I've purchased some dishwasher tablets(Finish 265tab).Good quality, great price and fast delivery????? Thanks:)”

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Posted 8 years ago

“NEVER RECEIVED MY ORDER. YOU HAVE NO COSTOMER SERVICE REP TO ACTUALLY TALK TO. I WAS DIRECTED TO SEND AN EMAIL WHICK I DID SEVERAL TIMES AND NO ONE RESPONDED---THIS IS THEFT”

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Posted 8 years ago

“Buyer beware, Groupon fraudulently presented this deal! The movie tickets were real but there was no 100 dollar gift card, it was only coupons like $10 off a purchase of $25. This is not what was advertised and they refuse to refund. Social media and BBB are my only forums as an average Joe to get my message out. Please think twice before doing business with Groupon, thank you!”

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Posted 8 years ago

“I have brought a lot of groupons over the years, but way too many are out of business before you can use them and a few flat out would not honor them. I contacted groupon, the only way you can (email) to inform them of these facts, yet they refuse to refund your money (only groupon bucks) and they continued to sell the same groupons months later, even though they know it is out of business. If you wonder what is the final straw for me, I recently purchased a groupon for Top that Pizza in Edmond Ok, I drove over 20 miles a few times looking for it, without finding it. I finally stop to ask someone at another eatery and they told me that it had been out of business for a while. I then went to groupon to read the reviews on Top that Pizza and I noticed that someone complained that it was out of business in Sept.2017 I brought my groupon in October 2017, so I wasted my gas for nothing and groupon had to know that it was out of business. I contacted them with this only to be told that they gave me my money back as groupon bucks. I contacted them again to ask why are they still selling them in Jan. 2018 knowing that the person who purchase them can't redeem them. They get to keep your money and give your groupon bucks for a company that you can't count on to inform you that places are out of business or won't redeem their groupons because of problems with groupon. I am feed up and tired of hearing I am sorry, when they already know that someone is out of business. I am not talking about once or twice, I am talking about many times and when I know I have informed them, they keep selling them to others... that is bad business. Plain and simple”

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Posted 8 years ago

“Some pretty decent deals, a lot of ridiculous pretend deals! Do your research because some of their deals are at a worse price than found elsewhere!”

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Posted 8 years ago

“Easy to use website. Great deals”

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Posted 8 years ago

“great offers.”

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Posted 8 years ago

“Take extra postage charges for second item if you have same item with a different color”

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Posted 8 years ago

“Did not get what I ordered.”

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Posted 8 years ago

“My daughter bought me a Groupon for Christmas for an exercise class. I signed up, got confirmation, got notice 1 hour before the class saying to be there 15 minutes early. I waited for 30 minutes and the instructor never showed up. My daugher contacted Groupon and they would not reimburse her. I called the company that the Groupon was purchased from FOUR times with no response. You cannot get in touch with Groupon easily and they are not as focused on customer service as they once were. I am DONE WITH GROUPON!”

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Posted 8 years ago

“These clowns never fix any problem. The've been screwing me around on 3 different issues and being absolute condescending dicks at every turn. WE HATE GROUPON!!!!!!!!”

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Posted 8 years ago

“Purchased Groupon that merchant would not accept because of "blackout date" in Groupon Fine Print”

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Posted 8 years ago

“I purchased a handful of items as Christmas gifts. I found several more item's to purchase and decided to check the actual value. When doing so I found several items at WAY cheaper prices. I like Groupon but will shop around before purchasing from Groupon thinking it a great deals. *above is only based on material items.”

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Posted 8 years ago

Groupon is rated 2.0 based on 1,165 reviews