Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,165 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered something that was supposed to take 7 days to arrive. 3 weeks later and still nothing. When we looked at the tracking it said it had been delivered and signed for by someone completely different. Clearly it wasn’t us and we hadn’t received it. Spoke to groupon and they said it must be that they’ve given the courier the wrong tracking information. No apology though! Offered us our money back in groupon credit but we refused and they finally agreed to give us our money back into our bank. Clearly realised they had messed up! Will not order anything from groupon again.”

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Posted 7 years ago

“Goods didnt arrives on time then I was told they would be delivered yesterday .l waited all day and still didnt get them .My moneys been taken from my account two weeks ago.”

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Posted 7 years ago

“Never again. The worst thing is that there is NO telephone customer service. WHO do you call for help? I spent hours trying to get help in the chat and after a long, long conversation I got no where. I did not get the info I wanted. : ( If a big corp like Amazon has real people for customer service than Groupon should have a decent costomer service. I think for Groupon, it should be a half star. VERY, VERY POOR”

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Posted 7 years ago

“TRIED TO SELL USED MERCHANDISE AS NEW. SCAM.”

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Posted 7 years ago

“The electronic keyboard I received is plastic. And although it didn't state in the title and description at time of ordering that it was a toy it did some weeks later, in which case I wouldn't have ordered it.”

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Posted 7 years ago

“excellent choice at good prices found a couple of items required”

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Posted 7 years ago

“We spent £600 on garden furniture, we brought a sofa set that came with a table. They sent us two tables and half the sofa. We rang many of times and they didn’t do anything about it. We rang again today and the women put us on hold for 20 mins so we would get bored and hang up. There’s no option to return unless going through them, but they won’t talk to us. We’re down £600 and have furniture we can’t assemble, the other item hasn’t even turned up and it’s been 3 weeks. I’m so upset I could cry, I don’t even care about the furniture but just the thought of loosing £600. Worst company ever, do not buy from.”

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Posted 7 years ago

“I ordered an item months ago and was so pleased with the service I ordered yesterday and again today with no problems”

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Posted 7 years ago

“The item I ordered was not the item I received. I tried to write a review and it does not give me the option to write a review. When I got a hold of a representative for help they said that the item I ordered was going to be sent. It never came, i tried to write a review again and the Groupon site doesn't actually let me write a review. It does seem that Groupon isn't much into customer satisfaction.”

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Posted 7 years ago

“The reductions on every item make ordering worthwhile. I’ve used Groupon for various items and have never been disappointed either with the delivery or quality of the items I have ordered. If I need anything, I look on Groupon first!”

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Posted 7 years ago

“I ordered a rattan outdoor sofa. It arrived with 2 left arms. I have been contacting groupon via their online and telephone support service but no one is taking ownership of my problem and it is now over 10 days later and I do not know what is actually happening!! This is my first and last time of using groupon!!”

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Posted 7 years ago

“Not all bad, but certainly naive!!! DONT PURCHASE ANY THIRD PARTY VOUCHERS!!! Disgusted that Groupon don't review the things the sell. I just paid over £500 to go to Dublin for two nights, at an average hotel, non refundable. :(”

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Posted 7 years ago

“They always deliver quick and always excellent products”

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Posted 7 years ago

“Very good deals”

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Posted 7 years ago

“Delivery is always within the time stated.packaging is minimal, so environmentally friendly.products are as described.very good company from which to order.”

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Posted 7 years ago

“None delivery.”

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Posted 7 years ago

“I've been waiting for my order for 2 years now and 3 weeks ago i bought another product on there and it was meant to be delivered after 7 days but i still haven't received it. no up dates. Feels a bit fraudy to me disappointing”

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Posted 7 years ago

“Making treats affordable!”

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Posted 7 years ago

“Lots of good deals on Groupon !”

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Posted 7 years ago

“I loved the service they give. My product arrived extremely fast. And the validation of my Id was also very simple. Very happy and I will definitely buy my products in your online store.”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,165 reviews