Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TRIED TO SELL USED MERCHANDISE AS NEW. SCAM.”

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Posted 7 years ago

“The electronic keyboard I received is plastic. And although it didn't state in the title and description at time of ordering that it was a toy it did some weeks later, in which case I wouldn't have ordered it.”

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Posted 7 years ago

“excellent choice at good prices found a couple of items required”

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Posted 7 years ago

“We spent £600 on garden furniture, we brought a sofa set that came with a table. They sent us two tables and half the sofa. We rang many of times and they didn’t do anything about it. We rang again today and the women put us on hold for 20 mins so we would get bored and hang up. There’s no option to return unless going through them, but they won’t talk to us. We’re down £600 and have furniture we can’t assemble, the other item hasn’t even turned up and it’s been 3 weeks. I’m so upset I could cry, I don’t even care about the furniture but just the thought of loosing £600. Worst company ever, do not buy from.”

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Posted 7 years ago

“I ordered an item months ago and was so pleased with the service I ordered yesterday and again today with no problems”

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Posted 7 years ago

“The item I ordered was not the item I received. I tried to write a review and it does not give me the option to write a review. When I got a hold of a representative for help they said that the item I ordered was going to be sent. It never came, i tried to write a review again and the Groupon site doesn't actually let me write a review. It does seem that Groupon isn't much into customer satisfaction.”

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Posted 7 years ago

“The reductions on every item make ordering worthwhile. I’ve used Groupon for various items and have never been disappointed either with the delivery or quality of the items I have ordered. If I need anything, I look on Groupon first!”

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Posted 7 years ago

“I ordered a rattan outdoor sofa. It arrived with 2 left arms. I have been contacting groupon via their online and telephone support service but no one is taking ownership of my problem and it is now over 10 days later and I do not know what is actually happening!! This is my first and last time of using groupon!!”

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Posted 7 years ago

“Not all bad, but certainly naive!!! DONT PURCHASE ANY THIRD PARTY VOUCHERS!!! Disgusted that Groupon don't review the things the sell. I just paid over £500 to go to Dublin for two nights, at an average hotel, non refundable. :(”

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Posted 7 years ago

“They always deliver quick and always excellent products”

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Posted 7 years ago

“Very good deals”

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Posted 7 years ago

“Delivery is always within the time stated.packaging is minimal, so environmentally friendly.products are as described.very good company from which to order.”

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Posted 7 years ago

“None delivery.”

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Posted 7 years ago

“I've been waiting for my order for 2 years now and 3 weeks ago i bought another product on there and it was meant to be delivered after 7 days but i still haven't received it. no up dates. Feels a bit fraudy to me disappointing”

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Posted 7 years ago

“Making treats affordable!”

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Posted 7 years ago

“Lots of good deals on Groupon !”

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Posted 7 years ago

“I loved the service they give. My product arrived extremely fast. And the validation of my Id was also very simple. Very happy and I will definitely buy my products in your online store.”

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Posted 7 years ago

“Got a Mani and Pedi and was pleased with the outcome. The Place is clean, staff are nice and attentive. Tamara did such amazing job on my nails I was very pleased and definitely will be back. She helped me chose a color that best matched my skin tone. She had wonderful colors to chose from. the pedicure was relaxing.”

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Posted 7 years ago

“Groupon will not allow you to talk with anyone and when you do try they will simply say we steal your money and give nothing in return, tough luck, read our terms and conditions. I do not suggest using this company in any way shape or form. I know I have been ripped off enough.”

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Posted 7 years ago

“I have been waiting for my delivery for 4 weeks and every time I phone groupon they forward it to a department who takes 7day to reply. Once they reply they give me a new delivery date and yet again nothing turns up. I have got to say this is the worse service.”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,162 reviews