“Ordered something that was supposed to take 7 days to arrive. 3 weeks later and still nothing. When we looked at the tracking it said it had been delivered and signed for by someone completely different. Clearly it wasn’t us and we hadn’t received it. Spoke to groupon and they said it must be that they’ve given the courier the wrong tracking information. No apology though! Offered us our money back in groupon credit but we refused and they finally agreed to give us our money back into our bank. Clearly realised they had messed up! Will not order anything from groupon again.”
“Goods didnt arrives on time then I was told they would be delivered yesterday .l waited all day and still didnt get them .My moneys been taken from my account two weeks ago.”
“Never again. The worst thing is that there is NO telephone customer service.
WHO do you call for help? I spent hours trying to get help in the chat and after a long, long conversation I got no where. I did not get the info I wanted. : (
If a big corp like Amazon has real people for customer service than Groupon should have a decent costomer service.
I think for Groupon, it should be a half star. VERY, VERY POOR”
“The electronic keyboard I received is plastic. And although it didn't state in the title and description at time of ordering that it was a toy it did some weeks later, in which case I wouldn't have ordered it.”
“We spent £600 on garden furniture, we brought a sofa set that came with a table. They sent us two tables and half the sofa. We rang many of times and they didn’t do anything about it. We rang again today and the women put us on hold for 20 mins so we would get bored and hang up. There’s no option to return unless going through them, but they won’t talk to us. We’re down £600 and have furniture we can’t assemble, the other item hasn’t even turned up and it’s been 3 weeks. I’m so upset I could cry, I don’t even care about the furniture but just the thought of loosing £600. Worst company ever, do not buy from.”
“The item I ordered was not the item I received. I tried to write a review and it does not give me the option to write a review. When I got a hold of a representative for help they said that the item I ordered was going to be sent. It never came, i tried to write a review again and the Groupon site doesn't actually let me write a review. It does seem that Groupon isn't much into customer satisfaction.”
“The reductions on every item make ordering worthwhile. I’ve used Groupon for various items and have never been disappointed either with the delivery or quality of the items I have ordered. If I need anything, I look on Groupon first!”
“I ordered a rattan outdoor sofa. It arrived with 2 left arms. I have been contacting groupon via their online and telephone support service but no one is taking ownership of my problem and it is now over 10 days later and I do not know what is actually happening!! This is my first and last time of using groupon!!”
“Not all bad, but certainly naive!!! DONT PURCHASE ANY THIRD PARTY VOUCHERS!!! Disgusted that Groupon don't review the things the sell. I just paid over £500 to go to Dublin for two nights, at an average hotel, non refundable. :(”
“Delivery is always within the time stated.packaging is minimal, so environmentally friendly.products are as described.very good company from which to order.”
“I've been waiting for my order for 2 years now and 3 weeks ago i bought another product on there and it was meant to be delivered after 7 days but i still haven't received it. no up dates. Feels a bit fraudy to me
disappointing”
“I loved the service they give. My product arrived extremely fast. And the validation of my Id was also very simple. Very happy and I will definitely buy my products in your online store.”
