Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,156 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“The reductions on every item make ordering worthwhile. I’ve used Groupon for various items and have never been disappointed either with the delivery or quality of the items I have ordered. If I need anything, I look on Groupon first!”

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Posted 6 years ago

“I ordered a rattan outdoor sofa. It arrived with 2 left arms. I have been contacting groupon via their online and telephone support service but no one is taking ownership of my problem and it is now over 10 days later and I do not know what is actually happening!! This is my first and last time of using groupon!!”

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Posted 7 years ago

“Not all bad, but certainly naive!!! DONT PURCHASE ANY THIRD PARTY VOUCHERS!!! Disgusted that Groupon don't review the things the sell. I just paid over £500 to go to Dublin for two nights, at an average hotel, non refundable. :(”

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Posted 7 years ago

“They always deliver quick and always excellent products”

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Posted 7 years ago

“Very good deals”

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Posted 7 years ago

“Delivery is always within the time stated.packaging is minimal, so environmentally friendly.products are as described.very good company from which to order.”

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Posted 7 years ago

“None delivery.”

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Posted 7 years ago

“I've been waiting for my order for 2 years now and 3 weeks ago i bought another product on there and it was meant to be delivered after 7 days but i still haven't received it. no up dates. Feels a bit fraudy to me disappointing”

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Posted 7 years ago

“Making treats affordable!”

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Posted 7 years ago

“Lots of good deals on Groupon !”

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Posted 7 years ago

“I loved the service they give. My product arrived extremely fast. And the validation of my Id was also very simple. Very happy and I will definitely buy my products in your online store.”

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Posted 7 years ago

“Got a Mani and Pedi and was pleased with the outcome. The Place is clean, staff are nice and attentive. Tamara did such amazing job on my nails I was very pleased and definitely will be back. She helped me chose a color that best matched my skin tone. She had wonderful colors to chose from. the pedicure was relaxing.”

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Posted 7 years ago

“Groupon will not allow you to talk with anyone and when you do try they will simply say we steal your money and give nothing in return, tough luck, read our terms and conditions. I do not suggest using this company in any way shape or form. I know I have been ripped off enough.”

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Posted 7 years ago

“I have been waiting for my delivery for 4 weeks and every time I phone groupon they forward it to a department who takes 7day to reply. Once they reply they give me a new delivery date and yet again nothing turns up. I have got to say this is the worse service.”

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Posted 7 years ago

“awful customer service a fight all the way to find out when my bed will be delivered. The most unhelpful bunch of customer care I’ve ever come across. I will never ever recommend or use them again”

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Posted 7 years ago

“Excellent and easy to use.”

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Posted 7 years ago

“• •Hugo TV unit arrived in a box that was torn with each end of parcel open •One part of the unit was damaged and one of the main front panels was missing. •It takes days and days to get a response by email, when you did get a response the response didn’t really help with our problem. •We often went to live chat because we weren’t getting reply’s by email, they would say they couldn’t help there and then and had to wait for a response by email. They said we should call them instead of email / live chat but it is inconvenient to keep calling when we work full time. •They eventually agreed to collect the faulty unit but refused to send a replacement, they wanted us to purchase another unit before we even had this one collected or got our money back. •They asked for 3 dates suitable for me to have the unit collected only to get back to me days later to say they couldn’t do those dates. •When a date was agreed and the unit was finally collected I emailed them to see if they received the unit and the response was basically that they don’t know but if I haven’t heard from them in another 14 days then send them proof of the return and they will look into it (Although it was their delivery service and them who arranged the collection). •I asked a number of times for a complaint contact, at one point I was told a manager would get back to me within 7 days and they never did. Apart from that all my other requests were ignored. The list is endless of problems I have had with this order and the above mentioned issues are just some of the problems I have had.”

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Posted 7 years ago

“terrible experience they don't care about the customers... never never again”

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Posted 7 years ago

“Great offer. Easy to purchase. Quick delivery and product as advertised.”

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Posted 7 years ago

“Not happy with quality of product shipped but found it easy and free to return product”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,156 reviews